Cutshort logo
Bizongo logo
Technical Support Manager
Technical Support Manager
Bizongo's logo

Technical Support Manager

Thirunavakkarasu Kannusamy's profile picture
Posted by Thirunavakkarasu Kannusamy
6 - 12 yrs
₹8L - ₹22L / yr
Bengaluru (Bangalore)
Skills
Technical support
Tech Support
skill iconJava
SQL
Linux/Unix
skill iconAmazon Web Services (AWS)
Requirement Details
Job Title/Designation:

Technical Support Manager

Employment Type:

Full Time, Permanent

Job Description:

About Bizongo:

 
Bizongo was founded in 2015 by three IIT graduates Aniket Deb, Sachin Agrawal, and Ankit Tomar, to digitally transform the fragmented and unorganised yet unique and ubiquitous B2B segment of customised goods. “Today, Bizongo is India’s largest tech-enabled B2B E-commerce & supply chain platform for packaging, apparels & other customised goods. It works as an operating system for businesses to digitally transform their vendor management & supply chain.” The company focuses upon packaging, textiles, apparel & other contract manufacturing goods as its product portfolio and has a network of 1500+ curated manufacturers across these categories. Through its proprietary digital platforms, such as Procure Live, Partner Hub, and Artwork Flow, Bizongo offers Digital Vendor Management, Supply Chain Automation & Supply Chain Financing as key services to its enterprise customers. The B2B e-commerce platform services more than 125 enterprise customers in fashion & lifestyle, pharmaceuticals, consumer discretionary, consumer staples, home & personal care, and e-commerce.
 
Job Description :
 
You’ll be a great fit for Bizongo if you:
Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
 
  • Good understanding and work experience with Linux, Java, Spring Boot, SQL, one of RDBMS Database

  • Good Understanding of AWS Infrastructure including EC2

Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides best practices and education to ensure customer understands the problem in order to proactively resolve potential issues in the future.
Performs complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level. Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues.
 
Extra brownie points:
Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy.
 
What will you work on:
 
Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Leverages overall product knowledge to determine if and when features require enhancements.
 
Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes.
 
Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness.
 
Translates feedback and creates processes and workflows for case resolution.
 
Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
 
Why work with us?
 
One of the fastest growing B2B startup in India
 
Leveraging Technology to disrupt the unorganized manufacturing and B2B domain Work.
 
On Artificial Intelligence, Robotic Process Automation, IoT and bring some of the latest technologies in redefining the B2B experience for made to order products
 
Opportunity to work with most dynamic individuals in Asia recognized under Forbes 30 Under 30 and industry stalwarts from across companies like Microsoft, Paypal, Gravitas, Parksons, ITC, Snapdeal, Fedex, Deloitte and HUL

Bizongo is featured in LinkedIn Top Startups 2019: The 25 hottest Indian companies to work for!

Working in Bizongo translates into being a part of a dynamic start-up with some of the most enthusiastic, hardworking and intelligent people in a fast paced and electrifying environment

Bizongo has been awarded as the most Disruptive Procurement Startup of the year - 2017

Being a company that is expanding itself every day and working towards exploring newer avenues in the market, every employee grows with the company

The position provides a chance to build on existing talents, learn new skills and gain valuable experience in the field of Ecommerce
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Bizongo

Founded :
2015
Type :
Services
Size :
100-1000
Stage :
Profitable

About

In 2015, 3 graduates from IIT came together with a common vision. “Enable businesses to build a better connected and sustainable world for future generations”. In their research of the SME landscape in India, they started to notice something intriguing. The unbranded, finished goods industry was obscure and fragmented with few demands being met. That’s when they decided to address it particularly for packaging - a $40 billion industry in India. From there emerged Bizongo’s mission.
Read more

Company video

Bizongo's video section
Bizongo's video section

Photos

Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures

Connect with the team

Profile picture
Rakesh Edavalath
Profile picture
Thirunavakkarasu Kannusamy
Profile picture
Sushma Rao
Profile picture
Ankit Tomar
Profile picture
Ayushi Sharma
Profile picture
Tuhina Rani
Profile picture
Sucheta Jadhav
Profile picture
Arundhati Choudhury
Profile picture
Harleen Kaur
Profile picture
Sneha Pitrodia
Profile picture
Pintu Shaw
Profile picture
Nevin Manjiyani
Profile picture
Sumit Basak
Profile picture
Tanvi Saxena
Profile picture
Atique Sheikh
Profile picture
Noopur Jha
Profile picture
Priyanka Thorat

Company social profiles

pinterestlinkedintwitterfacebook

Similar jobs

Hunarstreet Technologies pvt ltd
Hunarstreet Technologies pvt ltd
Agency job
mahape, thane, Navi Mumbai, Mumbai, Panvel
1 - 3 yrs
₹1L - ₹3L / yr
technician
extension
dismanting
Field operations
Installation

Designation

Technician – Installation /Dismantling /Height Extension (Passenger Hoist) Work Platform / RSP)

Role Summary

The Technician –is responsible for safe and timely installation, height extension and dismantling of Passenger Hoists and RSP systems

at project sites.

Qualification & Skills

• ITI (Mechanical / Electrical / Fitter / Welder / Electrician preferred)

• Diploma holders with relevant experience

• Knowledge of installation, extension, and dismantling activities

• Ability to work at height and follow safety procedures

Key Responsibilities

Installation & Commissioning:

• Install Passenger Hoists and RSP systems as per drawings and OEM guidelines

• Perform pre-commissioning checks and support commissioning

Height Extension Work:

• Carry out mast additions, ties installation, alignment

Dismantling:

• Execute safe dismantling and assist in material packing and dispatch

Key Performance Indicators (KPIs)

• Timely installation, extension, and dismantling

• Zero safety violations

• Quality workmanship with minimal rework

• Proper documentation submission

Career Progression

Technician → Senior Technician → Supervisor

Read more
ifive technology pvt ltd
Gayathri J
Posted by Gayathri J
Chennai
1 - 4 yrs
₹1L - ₹3L / yr
Direct sales
Field Sales
Lead Generation
Enterprise Resource Planning (ERP)
Human Resource Management System (HRMS)
+2 more

Business Development Executive:


We are looking for a resilient, empathic Business Development Executive to contribute to the growth of our company. Business development executives are responsible for finding and retaining clients and encouraging extant clients to purchase the Software and Products.


To be successful as a BDE, you should attend networking events to attract and retain clients. Ultimately, an outstanding BDE will keep a close eye on clients' feedback to ensure that our products and services always exceed expectations.


Responsibilities:


●Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.

●Forecast sales, develop “out of the box” sales strategies/models and evaluate their effectiveness

●Meet personal and team sales targets

●Research accounts and generates or follow through sales leads

●Maintain and expand the client database within your assigned territory

●Familiarize yourself with all products and services offered by our company.

●Attending networking activities to research and connect with prospective clients.

●Maintaining meaningful relationships with clients to ensure productive long-lasting relationships.

●Negotiating with clients to secure the most attractive prices.


Requirements:


●Extensive sales experience.

●Intuitive and insightful, particularly regarding human behavior.

●Ability to generate revenue by identifying pain points and suggesting suitable products or services.

●Professional yet affable disposition.

●Neat, well-groomed appearance.

●Experience or Knowledge about working with CRM

●Great networking skills and Resourceful, with outstanding research skills.

Excellent written and verbal communication

Read more
radiant heat exchanger pvt. ltd.
MIDC bhosari
3 - 5 yrs
₹3L - ₹6L / yr
Aspen

Proposal Engineer: 

Number of Positions: 01                   

 Education Required:  BE/Mtech -Mechanical/Chemical


Experience: 4-5 Years                        


 Salary: negotiate at the time of the interview


Notice Period: Immediate joiner can be preferred


Background required for Manufacturing of Head Exchangers, pressure vessels & Heavy fabrication Industries.



Job Details



1.       Handling Enquiries 

a)     Review enquiry with respect to design and executions capability 

b)     Communicate with the customer for resolving incomplete, ambiguous and conflicting requirements.

2.       Thermal design (Aspen & HTRI software)

a)     Understand the customer requirement and carry out the thermal design in Aspen/HTRI

b) Selection of best design for the given parameters.

b)     Carry out the preliminary mechanical design

3.       Costing of equipment and calculate final price

a)     Carry out the costing based on mechanical design, and customer drawing in Excel format

b)     Send raw material inquiries to our supplier and get a quotation for major raw materials

4.       Preparation of GA drawing in Auto cad software if required by Customer.

5.       Prepare technical offer

a)  Review of Customer specifications and prepare Deviation list.

b)  Preparation of technical offer

c)  Discuss with the customer after submitting technical offer and sort-out there queries.

6.  Visit at customer office for technical discussion.


Read more
Chandigarh
0 - 0 yrs
₹5.9L - ₹5.9L / yr
Web applications
Video game development
skill iconPython
Unity 3D
Artificial Intelligence (AI)

Position: Senior Project Associate= 01


Essential Qualification:

(i) Master’s Degree in Natural or Agricultural Sciences/ MVSc or bachelor’s degree in Engineering or Technology or Medicine from a recognized University or equivalent

and

(ii) Four year’s experience in Research and Development in industrial and Academic Institutions or Science and Technology Organisations and Scientific activities and services

OR

Doctoral Degree in Science/ Engineering/ Technology/ Pharma/ MD/ MS from a recognized University or equivalent


Desirable Qualification: Full stack developer with demonstrable experience in working with different operating systems, Programming Languages (Shell Scripts, Python, C, MySQL, MariaDB, SQLite, HTML, PHP), Database Server (MySQL, OpenLDAP), Apache and NGINX Web Server, hands-on experience with application performance indicators like red metrics etc and Unity3D. Experience in React Native, online mentoring and content creation. Machine learning and evolutionary biology knowledge will be an added advantage. Previous experience in game development is highly desirable.


Upper Age limit (years) - 40


Monthly Emoluments: 42,000/- +HRA


Deadline for application - 22-Apr-2024

Read more
RHA Technologies Private Limited
Remote only
1 - 3 yrs
₹3000 - ₹150000 / mo
Adobe Photoshop
Video Editing
The video editor is responsible for assembling raw footage and transferring or uploading it to a computer. They follow the script and screenplay/outline. They add sound effects that enhance what's being shown on-screen through music selections plus voice-over; these additions help bring everything together into one smooth cutscene-ready upload.
Read more
Kafqa Academy
at Kafqa Academy
1 recruiter
Namrata Maidur
Posted by Namrata Maidur
Bengaluru (Bangalore)
4 - 7 yrs
₹8L - ₹18L / yr
DevOps
skill iconPython
Software Development
skill iconDjango

We will share our workload as a team and we expect you to work on a broad range of tasks. Here’s are some of the things you might have to do on any given day:

  • Developing APIs and endpoints for deployments of our product
  • Infrastructure Development such as building databases, creating and maintaining automated jobs
  • Build out the back-end to deploy and scale our product
  • Build POCs for client deployments
  • Document your code, write test cases, etc.
Read more
Tata Digital
Tata Digital
Agency job
via Seven N Half by Viral Jain
Mumbai, Bengaluru (Bangalore), Gurugram
11 - 14 yrs
Best in industry
skill iconJava
skill iconKotlin
Spring
  • Mandatory experience in the Lending/ Digital Lending domain.

    Roles/Responsibilities:

    • Own Architecture and Design for one or more verticals end to end
    • Work with stakeholders (Product teams, Partners, UI/UX teams & Vendors) to create exemplary architecture for large-scale, large-volume consumer-facing applications
    • Ability to do POCs by writing code involving both front-end (UI – Web, Mobile Apps) and back-end services.
    • Ability to work in ambiguous environments
    • Be on top of emerging technology and make recommendations to future-proof products and solutions
    • Ensure that systems are architected to be secure and resilient through the practical application of security and Business Continuity principles
    • Lead the definition and validation of architectural principles and standards.


Functional / Technical Skills:

  • In-depth architectural, design and leadership skills.
  • Extensive experience with enterprise architecture best practices
  • Experience working in an Agile / Scrum team environment
  • Excellent written and verbal communication skills
  • Strong problem-solving skills.
Read more
Consulting Leader
Consulting Leader
Agency job
via Buaut Tech by KAUSHANK nalin
Pune, Mumbai
4 - 10 yrs
₹4L - ₹13L / yr
skill iconJava
Java Backend Developer

Primary Skills: Java Backend Development, UNIX, Oracle, SQL, MQFTP

Secondary Skills:  Autosys, Service Now

Experience: 6- 8 years

 

Responsibilities:

  • Drive the Migration Project and support Business Applications teams through the project lifecycle.
  • Interpret written business requirements, functional requirements and technical specification documents to design and develop technical solutions that meet business needs
  • Contribute to Application development, migration of components, testing and Production Support.
  • Collaborate with IT and Business partners to develop, and troubleshoot end to end technical solutions
  • Create and maintain technical evaluation documentation using defined technical documentation templates that meet standards

Required Skills:

  • Well versed with Java Backend Development.
  • Proficient in Oracle, SQL.
  • Experience in Shell scripting in UNIX, Autosys scheduler
  • Good understanding of Database Management Systems (DBMS)
  • Knowledge of different file movement patterns and tools  - File Transfers, Messaging, MQFTP, Sterling Integrator, Mobius
  • Knowledge of different file formats plus file format conversion to & from JSON, csv etc.
  • Good understanding of Object-Oriented Programming
  • Good understanding of SDLC lifecycle & processes.
  • Exposure to ITIL foundational concepts, Service Now and Production Management Activities.
  • Financial Services experience will be a plus
  • Experience in using Dev tools ( Eclipse ), code quality tools, defect tracking tools

Desired Skills: 

  • Strong interpersonal, oral, presentation, and written communication skills
  • Excellent team player with good organizational, communicational, analytical and logical skills.
Read more
Forsys
at Forsys
5 recruiters
Harika Akula
Posted by Harika Akula
Hyderabad
3 - 5 yrs
₹10L - ₹15L / yr
skill iconAngular (2+)
skill iconJavascript
skill iconjQuery
User Experience (UX) Design
skill iconHTML/CSS
Requirements:Over all experience of 3-5 years in Software Product Development.Must have experience in Angular 2/4/5/6.Experience in JQuery, JavaScript, HTML, CSS.Experience is designing applications (Front end).Experience in Java is a plus.Professional, precise communication skills.Good analytical and troubleshooting skills.Aggressive problem diagnosis and creative problem solving skills.
Read more
TheHealthOrange
at TheHealthOrange
1 recruiter
Nikita Chakravorty
Posted by Nikita Chakravorty
Mumbai
0 - 1 yrs
₹0L - ₹2L / yr
Community Management
Content Writing
Social Media Marketing (SMM)
Viral Marketing
Web Analytics
1. Brainstorm and comp up with health based content (with a lifestyle angle if need be) that has the potential of becoming viral on social media. 2. Work in close association with the in-house Social Media Team to strategize effective ways of content distribution on various social media channels like FaceBook, Instagram, YouTube, Twitter, Pinterest, among others! 3. Learn the art of communicating with businesses, influencers like bloggers, vloggers, Instagrammers as well as the community and develop yourself into a mind-blowingly awesome outreach person.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos