Technical Support Manager

Responsibilities:

• Analyze and assess the financial statements and credit history of existing and potential clients.
• Review credit applications and perform credit checks.
• Structure deals and perform risk assessments.
•  present analysis, findings, and recommendations to managers, especially findings that involve a borrower's ability to repay.
• Ability to make informed decisions backed by sound assessment.
• Consult and negotiate with clients regarding financial transactions, payment terms, and credit limits.
• Ability to handle multiple projects and submit applications on time.
• Financial forecasting.
• Practice due diligence.
• Keep up to date with the company's lending protocols.

Requirements:

• Bachelor's degree in finance, accounting, or other business-related fields.
• Strong proficiency in MS Office and general computer use.
• Ability to effectively manage competing deadlines for projects in a high-pressure work environment, with varying degrees of supervision.
• Strong attention to detail and ability to notice discrepancies in data.
• Impeccable understanding of financial statements, ratios, and concepts.

Key Responsibilities:

• Designing and building mobile applications for Apple’s iOS platform.
• Collaborating with the design team to define app features.
• Maintain clean coding practices
• Identifying potential problems and resolving application bottlenecks.
• Supporting product owners as required
• Providing support to the testing team during testing phases of the projects
• Contributing to solution proposals as required
• Creating work effort estimates as required
• Mentor, train on the best practices junior software associates and other team members.

Key Competencies (Functional):

• Proven experience as an app developer.
• Proficient in Objective-C, Swift, and Cocoa Touch.
• Extensive experience with iOS Frameworks such as Core Data and Core Animation.
• Knowledge of iOS back-end services.
• Knowledge of Apple’s design principles and application interface guidelines.
• Proficient in code versioning tools including Mercurial, Git, and SVN.
• Knowledge of C-based libraries.
• Familiarity with push notifications, APIs, and cloud messaging.
• Experience with continuous integration.

Key aspects of this role: 

• Maintain, update, and enhance ITSM environment including Incident, Request,  Problem, Change and Knowledge Management, Service Catalog, Service Portals,  SLAs, Discovery, and Integrations 
• Participate in the implementation and configuration of other ServiceNow products outside of ITSM to increase the adoption of the ServiceNow platform. • Responsible for performing daily administration, issue resolution, and  troubleshooting of the ServiceNow platform. Monitor health, usage, and overall compliance of ServiceNow and its applications.

To be the right fit, you will need: 

• Minimum of 2 years of demonstrated experience in ServiceNow development and  configuration.  
• Proficient in developing, integrating and maintaining applications using ServiceNow Platform technology and tools.
• Understanding of and experience working with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog), PPM/ITBM• Understanding of IT and business requirements with ability to develop, test, deploy improvements, and update Manage and administer lists, filters, forms, platform  interfaces (to other data sources) and the data within tables, import sets and the  CMDB. 
• Preferably certified in ServiceNow 

Responsibilities

• Own the messaging, style and tone of voice for TraceX
• Own the content strategy and calendar for different forms of content published by TraceX across its channels
• Custodian of the TraceX content guidelines and playbook, to be followed by employees across the organization when creating content for public consumption
• Develop editorial guidelines including for style and tone, creating enablement and training resources for stakeholders
• Work with a cross-departmental team, maintain the master content calendar for all web platforms including social media, website, and blogs
• Identify key segment pain points & communicate product value proposition across various channels
• Develop product messaging that differentiates new products and services from others in the market
• Communicate and develop content that show the value of new products and services for prospects and customers across different buying stages
• Own + Support in creating product content such as case studies, videos, website content, and blog posts
• Editorial responsibilities - Ensure stringent quality control for all external content being published on TraceX’s channels – social media, email newsletters, Press Releases, External articles etc.

• Collaborating with stakeholders such as freelance writers, editors, social media and brand marketers, and SEO specialists to create and refresh content to capture crucial SERP real estate
  
  

  Qualifications:

  • 5+ years experience in B2B SaaS or relevant fields
  • Tools Expertise: Experience on tools like WordPress, AHREF, Google Analytics, SEMRush, Ubersuggest, or their equivalent
  • Mastery of spoken & written word with excellent communication skills
  • Strong SEO knowledge and experience of search engine optimization practices, including ON Page and OFF Page Optimization
  • Sound judgment and decision-making ability in complex, ambiguous situations
  • Efficient project management and stakeholder management skills to scale content marketing programs

We are currently looking for a Senior QA Engineer to join our fast-growing QA team. With our Product Engineering team rapidly iterating and deploying new code, our Test Engineers drive the crucial effort of designing automated test suites that are reliable and maintainable. This team is tasked with ensuring the automated testing of Socure’s existing code and developing thorough test approaches for new features and products. 

This role reports directly to our Director of QA, and will be based in Chennai, India. If you are someone who is motivated by solving problems and improving efficiencies, apply now! 

• Work closely with the rest of the Engineering team to deliver high quality products in an agile development environment
• Participate in product design discussions and sprint planning meetings
• Participate in full cycle SDLC: initial design, test implementation, identifying bugs, verifying bug fixes and production release
• Design and write comprehensive test plans and test cases for releases
• Perform manual and automated testing for REST web service APIs / web applications
• Build and enhance automated test suites and test harnesses
• Improve and maintain high coverage of regression automated tests
• Improve and innovate the tooling to run tests reliably and efficiently
• Test and verify requirements of newly implemented code by Engineering for Data Scientists
• Perform statistical analysis on project data for Data Science

• 5+ years of experience with testing, test automation and development
• Strong experience in designing and reviewing test plans and test cases
• Solid experience in both manual and automated testing for REST web service APIs and/or web applications
• Experience in automation frameworks, like testNG, Selenium or Cypress
• Strong coding skills in programming languages like Java, Scala or Javascript
• Experience working in an agile development environment
• Capable of comprehending and contributing to high level requirements and designs
• Good understanding of Linux / Unix platform

• Prior experience with Amazon Web Service (AWS)

Responsibilities:

• Responsible for development of new highly-responsive, web-based user interface
• Develop a flexible and well-structured front-end architecture, along with the APIs to support it 3.
• Building reusable components and front-end libraries for future use
• Translating designs and wire frames into high quality code
• Construct visualisations that are able to depict vast amounts of data
• Work with product team and graphic designers
• Learn and understand user interactions

Requirements:

• Deep knowledge of web standards
• Deep knowledge of JavaScript concepts and fundamentals
• Strong understanding of ReactJs. development, and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Experience of working with code versioning tools (such as Git, SVN)
• Familiarity with RESTful APIs
• Familiar with HTML, CSS and SCSS development
• Knowledge of bundlers such as Gulp/Web pack, ES6, Node etc..
• B.Tech from Tier 1 college.
• 3+ yrs of experience with front end technologies HTML and JavaScript
• 1+ yrs of Project experience with react

• Strong knowledge of Android SDK. 

• Experience with Android Studio and Gradle Build System. 

• Familiarity with RESTful APIs to connect Android applications to back-end services.

• Strong knowledge of Android UI design principles, patterns, and best practices. 

• Experience with offline storage, threading, and performance tuning.

• Knowledge of the open-source Android ecosystem and the libraries available for common tasks.

• Familiarity with cloud message APIs and push notifications.

• Experience working in Git, Jira and other productivity tools. 

• Familiarity with Kotlin is helpful.