Cutshort logo
Bizongo logo
Technical Support Manager
Technical Support Manager
Bizongo's logo

Technical Support Manager

Thirunavakkarasu Kannusamy's profile picture
Posted by Thirunavakkarasu Kannusamy
6 - 12 yrs
₹8L - ₹22L / yr
Bengaluru (Bangalore)
Skills
Technical support
Tech Support
skill iconJava
SQL
Linux/Unix
skill iconAmazon Web Services (AWS)
Requirement Details
Job Title/Designation:

Technical Support Manager

Employment Type:

Full Time, Permanent

Job Description:

About Bizongo:

 
Bizongo was founded in 2015 by three IIT graduates Aniket Deb, Sachin Agrawal, and Ankit Tomar, to digitally transform the fragmented and unorganised yet unique and ubiquitous B2B segment of customised goods. “Today, Bizongo is India’s largest tech-enabled B2B E-commerce & supply chain platform for packaging, apparels & other customised goods. It works as an operating system for businesses to digitally transform their vendor management & supply chain.” The company focuses upon packaging, textiles, apparel & other contract manufacturing goods as its product portfolio and has a network of 1500+ curated manufacturers across these categories. Through its proprietary digital platforms, such as Procure Live, Partner Hub, and Artwork Flow, Bizongo offers Digital Vendor Management, Supply Chain Automation & Supply Chain Financing as key services to its enterprise customers. The B2B e-commerce platform services more than 125 enterprise customers in fashion & lifestyle, pharmaceuticals, consumer discretionary, consumer staples, home & personal care, and e-commerce.
 
Job Description :
 
You’ll be a great fit for Bizongo if you:
Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
 
  • Good understanding and work experience with Linux, Java, Spring Boot, SQL, one of RDBMS Database

  • Good Understanding of AWS Infrastructure including EC2

Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides best practices and education to ensure customer understands the problem in order to proactively resolve potential issues in the future.
Performs complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level. Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues.
 
Extra brownie points:
Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy.
 
What will you work on:
 
Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Leverages overall product knowledge to determine if and when features require enhancements.
 
Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes.
 
Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness.
 
Translates feedback and creates processes and workflows for case resolution.
 
Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
 
Why work with us?
 
One of the fastest growing B2B startup in India
 
Leveraging Technology to disrupt the unorganized manufacturing and B2B domain Work.
 
On Artificial Intelligence, Robotic Process Automation, IoT and bring some of the latest technologies in redefining the B2B experience for made to order products
 
Opportunity to work with most dynamic individuals in Asia recognized under Forbes 30 Under 30 and industry stalwarts from across companies like Microsoft, Paypal, Gravitas, Parksons, ITC, Snapdeal, Fedex, Deloitte and HUL

Bizongo is featured in LinkedIn Top Startups 2019: The 25 hottest Indian companies to work for!

Working in Bizongo translates into being a part of a dynamic start-up with some of the most enthusiastic, hardworking and intelligent people in a fast paced and electrifying environment

Bizongo has been awarded as the most Disruptive Procurement Startup of the year - 2017

Being a company that is expanding itself every day and working towards exploring newer avenues in the market, every employee grows with the company

The position provides a chance to build on existing talents, learn new skills and gain valuable experience in the field of Ecommerce
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Bizongo

Founded :
2015
Type :
Services
Size :
100-1000
Stage :
Profitable

About

In 2015, 3 graduates from IIT came together with a common vision. “Enable businesses to build a better connected and sustainable world for future generations”. In their research of the SME landscape in India, they started to notice something intriguing. The unbranded, finished goods industry was obscure and fragmented with few demands being met. That’s when they decided to address it particularly for packaging - a $40 billion industry in India. From there emerged Bizongo’s mission.
Read more

Company video

Bizongo's video section
Bizongo's video section

Photos

Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures

Connect with the team

Profile picture
Rakesh Edavalath
Profile picture
Thirunavakkarasu Kannusamy
Profile picture
Sushma Rao
Profile picture
Ankit Tomar
Profile picture
Ayushi Sharma
Profile picture
Tuhina Rani
Profile picture
Sucheta Jadhav
Profile picture
Arundhati Choudhury
Profile picture
Harleen Kaur
Profile picture
Sneha Pitrodia
Profile picture
Pintu Shaw
Profile picture
Nevin Manjiyani
Profile picture
Sumit Basak
Profile picture
Tanvi Saxena
Profile picture
Atique Sheikh
Profile picture
Noopur Jha
Profile picture
Priyanka Thorat

Company social profiles

pinterestlinkedintwitterfacebook

Similar jobs

InstaWeb Labs Pvt Ltd
at InstaWeb Labs Pvt Ltd
2 recruiters
Darshit Raut
Posted by Darshit Raut
Mumbai
1 - 4 yrs
₹5L - ₹8L / yr
skill iconObjective C
skill iconiOS App Development
RESTful APIs
JSON

We are looking for passionate and detail-oriented individuals to contribute to ManagementPedia.com by creating high-quality, valuable forum content. As a Content Creator & Forum Manager, your main responsibility will be to write informative, engaging, and topic-relevant replies or posts on our management forums. You will also help maintain and grow the forum community by starting new discussions and responding to existing threads.

Key Responsibilities:

  • Write detailed replies or posts (minimum 500 words each) on ManagementPedia.com forums
  • Ensure content is valuable, human-readable, and aligned with the topic
  • Use AI tools (like ChatGPT) to assist content creation (if desired)
  • Create and manage discussion threads
  • Meet daily/monthly posting targets (minimum 150–200 words per reply, with at least 500 words for assignments)
  • Maintain content originality, coherence, and readability


Read more
IMG Creators
Vijayant Sharma
Posted by Vijayant Sharma
Remote only
0 - 0 yrs
₹1L - ₹3L / yr
Graphic Designing
Print design
Layout
Typography
Canva


We are looking for a Graphics Design Intern who can create compelling graphics, assist our Design team, and fast-track the delivery of creatives.


Company Information:

IMG Creators is a Social Media Management company with 5+ years of experience in brand management, social media campaigns and Website development. With over 110+ national and international clients, we are growing rapidly and looking for creative professionals to be a part of the journey.


Interns day to day responsibilities :

● Creating design for various marketing channels using canva and other design tools.

● Maintain brand guidelines and complete the given tasks according to the deadlines

● Receive feedback and make necessary changes


Skills required :

● Basic knowledge of layouts, typography, color, compositions and other graphic design

fundamentals .

● Experience with canva

● Strong creative skills

● Flexible with working hours

● Available to start immediately


Other Details:

● Involvement in all significant marketing and branding strategies

● 1:1 discussion with the manager about your career and growth

● During the internship, you will learn a total of 25+ skills

● Opportunity to conduct your very own creative initiatives freely with the support of the

   marketing team

● Access to exclusive digital marketing hacks repository

● Internship will be extended according to the work done


All the Best!!



Read more
Kopykitab
at Kopykitab
1 recruiter
Sneha Chabrriya
Posted by Sneha Chabrriya
Remote only
2 - 4 yrs
₹5L - ₹10L / yr
skill iconReact.js
skill iconJavascript
skill iconRedux/Flux

React.js Developer Responsibilities:

  • Meeting with the development team to discuss user interface ideas and applications.
  • Reviewing application requirements and interface designs.
  • Identifying web-based user interactions.
  • Developing and implementing highly responsive user interface components using react concepts.
  • Writing application interface codes using JavaScript following react.js workflows.
  • Troubleshooting interface software and debugging application codes.
  • Developing and implementing front-end architecture to support user interface concepts.
  • Monitoring and improving front-end performance.
  • Documenting application changes and developing updates.
  • eact.js Developer Requirements:

    • Bachelor’s degree in computer science, information technology, or a similar field.
    • Previous experience working as a react.js developer.
    • In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
    • Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
    • Experience with user interface design.
    • Knowledge of performance testing frameworks including Mocha and Jest.
    • Experience with browser-based debugging and performance testing software.
    • Excellent troubleshooting skills.
    • Good project management skills.
Read more
Disruptive Digital IP and NFT Exchange
Disruptive Digital IP and NFT Exchange
Agency job
via Unnati by Rakhi Gayen
Pune
3 - 5 yrs
₹6L - ₹15L / yr
Blockchain
Cryptography
crypto currency
Crypto
Smart Contracts
Are you looking to work with a range of international clientele in the development of bespoke software solutions? Read on to know more.
In a day and age where digital has become the mainstream medium of conducting business, our client provides a hassle-free, efficient and private way of conducting online transactions.

Our client uses protected methodologies to invert valuation of novel cryptographic assets during private DLT secured, varied contractual based, real-world exchange. It offers access to over 30 unique digital tools and solutions. With both Business-to-Business (B2B), and Direct-To-Consumer (DTC) models active, the company is a Blockchain, Software, Platform and Security as-a-service solution (B/S/P/SaaS).

The company has clients from all over the world and is boosting the independent economy by empowering members with private digital ownership of IP. Headquartered in the UK, the company has its offices in Hong Kong, USA, Thailand and India.
 
As a Blockchain Developer, you should be able to quickly understand and support initiatives that will contribute to the goals and success of operations.

What you will do:

  • Working with various departments to coordinate and develop digital CRM solutions including bespoke in-house software
  • Writing clean, manageable code and maintaining proper documentation
  • Writing smart contract integration in JS using web3 like libraries

 

Candidate Profile:

What you need to have:

  • Minimum 2 years of hands-on experience with Solidity and Ethereum like Blockchains
  • Experience in deploying smart contracts
  • Experience in MEAN stack
  • Understanding of blockchain concepts
  • Experience with distributed storage is plus
  • Ability to work within the team and independently
  • Strong organizational, time management and analytical skills    
Read more
Through human centered design and technology. (FM1)
Through human centered design and technology. (FM1)
Agency job
via Multi Recruit by Meghana S
Bengaluru (Bangalore)
3 - 5 yrs
₹8L - ₹15L / yr
skill iconReact.js
skill iconHTML/CSS
skill iconGit
Angular
Frontend Developer
  • You have a strong appreciation for design and interaction, as well as an intimate understanding and appreciation for presentation layer code.
  • You love puzzles, problem-solving and have proven in-depth knowledge in a variety of tech stacks.
  • You are passionate about being precise in the implementation of designs and do not compromise on quality.
  • You are comfortable working in a high-pressure environment and are able to adapt to the needs of the day.
  • You are open-minded and curious to learn

Expectations and Responsibilities

  • See a project through from conception to finished product
  • Strong organizational skills. You should not need someone to “manage” you
  • Excellent verbal communication skills
  • Good problem-solving skills
  • Attention to detail
  • Be able to push the boundaries of technology to deliver an unparalleled product
  • Able to research and use cutting edge tools to deliver seamless experiences for users

We expect you to have some exposure to the following technologies

  • HTML5, CSS, SASS, JS
  • CSS Libraries - Boostrap, CSS Grid
  • Front-end frameworks (React/Angular/Vue)
  • Git

 

Read more
An investment company headquartered in Saudi Arabia.
An investment company headquartered in Saudi Arabia.
Agency job
via CIEL HR Services by Shaktivel Naidu
Remote only
4 - 10 yrs
₹6L - ₹20L / yr
skill icon.NET
skill iconAngular (2+)
ASP.NET
.net core
angular
+1 more
 BS or MS degree , Preferred in Computer Engineering or Computer Science disciplines.
 at least 3 years of experience.
 Solid understanding of the software development lifecycle.
 Excellent troubleshooting and problem solving skills.
 Solid understanding of object oriented and MVC concepts.
 Experience in the following is required: C#, http://asp.net/" target="_blank">ASP.NET  MVC, Angular, JavaScript", .Net Core and microservices
 Proven ability to deal with ambiguity.
 Self-driven and proactive spirit.
 High communication and critical thinking skills.
 Good command of English.
Read more
Goodera
Bengaluru (Bangalore)
5 - 9 yrs
₹10L - ₹30L / yr
skill iconJavascript
skill iconHTML/CSS
skill iconBootstrap
skill iconAngular (2+)
skill iconReact.js
+2 more

Responsibilities:

  • Build customer facing technology product for global customers.
  • Own the Product's frontend and backend development, building reusable, testable, and scalable code
  • Research, evaluate, analyse and implement technical requirements
  • Collaborate with product management teams to define and implement innovative solutions for the product direction, visuals and experience
  • Mentor Junior members of the team

 

Requirements:

  • 5+ years of experience building scalable products, distributed applications product/services in JavaScript and one of Angular/React
  • Should have sound knowledge and experience in HTML and CSS
  • Familiarity with UI layout, and CSS grid system or experience working with Bootstrap or any other CSS frameworks is a must
  • Should have worked on the complete UI lifecycle of converting UI/UX designs into prototypes, write reusable modules
  • Implement UI development principles to ensure client side scaling and clean and maintainable code that performs well on various performance metrics
  • Understanding of multiple delivery platforms, such as Mobile & Web and developing Responsive UI
  • Designing Unit Test cases, integrated test cases using Selenium and Protractor
  • Strong coding and problem solving skills
  • Ability to own end-to-end deliveries, right from requirements till release
  • Excellent coding skills and ability to produce high quality, bug free and testable production grade code
  • Experience working in an Agile/Scrum development process
  • Ability to review code and continuously push for higher standards of development
  • Knowledge of both SQL and NoSQL database services and related tools with the expertise to create efficient schemas, preferably MongoDB would be nice to have
Read more
Goken India
Pune, Ghent, Belgium
3 - 7 yrs
₹5L - ₹40L / yr
Microsoft Dynamics NAV
Microsoft Dynamics
Microsoft dynamics business central
LS Retail
We are hiring for a company based in Belgium with a development center in Pune. The job location is in Baner, Pune. Company’s clients are in Belgium and all over Europe. The company is building its in-house capabilities in Microsoft Dynamics NAV/ Business Central. This is an exciting opportunity for the candidate to take technical leadership in setting up a new vertical for the company.

Requirements

• Must be 3 to 5 years experienced in developing Dynamics NAV / Business Central
• LS Retail Central and the former LS Retail NAV is a plus
• K3 Pebblestone is a plus
• Sana Commerce (B2B platform)
• Dynamicweb (B2C platform)
• Willing to work on long-term and very stable projects and build a full-fledged Dynamics team
• Candidate has to be on-site in Belgium for the project initially.
• Strong technical profile, someone with ambition and willing to take up the challenge
Read more
Kiwi, Inc.
at Kiwi, Inc.
2 recruiters
Gladys S
Posted by Gladys S
Bengaluru (Bangalore)
7 - 12 yrs
₹20L - ₹30L / yr
Business Analysis
skill iconData Analytics
skill iconMachine Learning (ML)
Product Strategy
skill iconR Programming
+3 more

About Kiwi India Pvt .Ltd.
Kiwi is a mobile entertainment company backed by top tier investors.  We're focused on building the next generation of mobile entertainment platforms and applications incorporating rich media content and AI.  Located in Bangalore, Karnataka, and Santa Monica, California, the company has previously built hit mobile titles on both Android and iOS, with top grossing games on the Android platform.  

 

OUR PRODUCT

Joyride is a live game show app, with a growing lineup of interactive and diverse shows. Players can team up with their friends to compete against the community and split real cash prizes, and even host their own shows! 

 

On Joyride, you'll get to:

  • Play in live shows for real money and bragging rights!
  • Create your show and play on-camera for your followers 
  • Play as a team with friends 
  • Interact with the community in text chat to find new friends
  • Join video chats with friends to keep playing when the show's over

 

We have the following games live:

  1. Quizzo: Live trivia game. Careful - if you get one wrong, you’re out!
  2. Trivia Crush: It’s all about speed! Answer the trivia questions as fast as possible to make the cut. 
  3. Music Mania: This song sound familiar? Guess the song title to stay in the game!
  4. Film Frenzy: Know this movie? Guess the film title to stay in the game!
  5. Sold!: Guess the auction price for an array of weird and wonderful items!
  6. Superfans: Are you the expert on Harry Potter? DC Comics? Then this show is for you - all themed trivia, all the time.
  7. Swipe: See how well you know our guests as you swipe through potential dates!
  8. The Crush: Help our guest choose between two potential dates as they get to know each other on camera
  9. Drawzzle: Watch the Host draw clues, and guess the word  to stay in the game

 

….And many more shows coming soon.

 

Get a glimpse of Joyride (Channels where we stream our game shows):

https://www.youtube.com/channel/UCMiF2_uNIIlSnLpkPO-Lwhw">Youtube Channel

https://www.twitch.tv/onjoyride">Twitch Channel

https://www.facebook.com/JoyrideTV/">FB Page



JOB DESCRIPTION

Key Responsibilities:

  • Track key metrics including retention, monetization, virality and general engagement. Provide various product and user insights to optimize the metrics and drive key business decisions
  • Research into market data as well as user demographics to make well-informed decisions on future business strategies, product roadmap and production roadmap
  • Bring expertise in your product areas and conduct rigorous A/B tests and data analysis to help improve customer experiences and identify profitable growth opportunities
  • Managing various real-time reports and help stakeholders translate reports and data into actionable insights. This includes:
    • P&L, LTV, virality and user behaviour reports with Product Team
    • App performance, programming bugs with Tech Team
    • User Acquisition and cost reports with Marketing Team and more

Skills Required 

  • 7+ years of analytics experience in a consumer internet business with exceptional quantitative skills
    • 2+ years of experience in product analytics 
    • Experience in analytical methods (like ANOVA, Distribution theory, regression, forecasting, Machine Learning Techniques, etc.) is a plus
    • Experience in mobile or social games is a plus
    • Experience in managing and leading teams is a plus
  • Proficient in SQL, scripting (either of spreadsheets scripting/VBA/Java etc.)
  • Experience in statistical analysis using a statistical programming language like R
  • Detail-oriented and data driven mindset and aptitude for solving complex, unstructured problems involving multidimensional datasets 
  • Proven ability to work effectively with multifunctional teams
  • Driven to succeed with a strong work ethic
  • Excellent interpersonal and communication skills
  • Bachelors or Masters in engineering/statistics or similar field from top tier colleges like IITs, IIITs is preferred
Read more
FoxCabs
at FoxCabs
1 recruiter
Akhil Agarwal
Posted by Akhil Agarwal
Jaipur
1 - 3 yrs
₹2L - ₹3L / yr
Sales
Business Development
Telesales
Communication Skills
Field Sales
candidate will be responsible for handling generated leads. also leads through other platoforms. sometimes he may also be made to generate leads.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos