Technical Support Manager
at Bizongo
Technical Support Manager at Bizongo · Bengaluru (Bangalore) · 6 - 12 years · ₹8L - ₹22L / yr · Profitable · Posted 13 Jul 2022
6 - 12 yrs
₹8L - ₹22L / yr
Bengaluru (Bangalore)
Skills
Technical support
Tech Support
JavaSQL
Linux/Unix
Amazon Web Services (AWS)Requirement Details
Job Title/Designation:
Technical Support Manager
Employment Type:
Full Time, Permanent
Job Description:
About Bizongo:
Bizongo was founded in 2015 by three IIT graduates Aniket Deb, Sachin Agrawal, and Ankit Tomar, to digitally transform the fragmented and unorganised yet unique and ubiquitous B2B segment of customised goods. “Today, Bizongo is India’s largest tech-enabled B2B E-commerce & supply chain platform for packaging, apparels & other customised goods. It works as an operating system for businesses to digitally transform their vendor management & supply chain.” The company focuses upon packaging, textiles, apparel & other contract manufacturing goods as its product portfolio and has a network of 1500+ curated manufacturers across these categories. Through its proprietary digital platforms, such as Procure Live, Partner Hub, and Artwork Flow, Bizongo offers Digital Vendor Management, Supply Chain Automation & Supply Chain Financing as key services to its enterprise customers. The B2B e-commerce platform services more than 125 enterprise customers in fashion & lifestyle, pharmaceuticals, consumer discretionary, consumer staples, home & personal care, and e-commerce.
Job Description :
You’ll be a great fit for Bizongo if you:
Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
-
Good understanding and work experience with Linux, Java, Spring Boot, SQL, one of RDBMS Database
-
Good Understanding of AWS Infrastructure including EC2
Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides best practices and education to ensure customer understands the problem in order to proactively resolve potential issues in the future.
Performs complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level. Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues.
Extra brownie points:
Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy.
What will you work on:
Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Leverages overall product knowledge to determine if and when features require enhancements.
Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes.
Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness.
Translates feedback and creates processes and workflows for case resolution.
Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.
Why work with us?
One of the fastest growing B2B startup in India
Leveraging Technology to disrupt the unorganized manufacturing and B2B domain Work.
On Artificial Intelligence, Robotic Process Automation, IoT and bring some of the latest technologies in redefining the B2B experience for made to order products
Bizongo is featured in LinkedIn Top Startups 2019: The 25 hottest Indian companies to work for!
Working in Bizongo translates into being a part of a dynamic start-up with some of the most enthusiastic, hardworking and intelligent people in a fast paced and electrifying environment
Bizongo has been awarded as the most Disruptive Procurement Startup of the year - 2017
Being a company that is expanding itself every day and working towards exploring newer avenues in the market, every employee grows with the company
The position provides a chance to build on existing talents, learn new skills and gain valuable experience in the field of Ecommerce
Read more
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About Bizongo
Founded :
2015
Type :
Services
Size :
100-1000
Stage :
Profitable
About
In 2015, 3 graduates from IIT came together with a common vision.
“Enable businesses to build a better connected and sustainable world for future generations”.
In their research of the SME landscape in India, they started to notice something intriguing. The unbranded, finished goods industry was obscure and fragmented with few demands being met. That’s when they decided to address it particularly for packaging - a $40 billion industry in India. From there emerged Bizongo’s mission.
Read more
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