Digital Marketing & Social Media Intern

We are looking for enthusiastic freshers to join our Technical Voice Support team. The role involves providing technical assistance to customers over phone calls, troubleshooting issues, and ensuring high customer satisfaction.

Roles & Responsibilities

• Handle inbound/outbound voice calls from customers
• Provide technical support for software, hardware, networking, or application-related issues
• Diagnose and troubleshoot problems using standard procedures
• Guide customers step-by-step to resolve technical issues
• Document customer interactions, issues, and resolutions in the system
• Escalate complex issues to senior technical teams when required
• Maintain professional communication and service quality
• Meet performance metrics such as call quality, resolution time, and customer satisfaction

Eligibility / Requirement

• Experience: Fresher (0–1 year experience acceptable)
• Basic knowledge of:
• Computer fundamentals
• Operating systems (Windows/macOS basics)
• Internet, email, browsers, and networking basics
• Good English communication skills (verbal)
• Willingness to work in shifts / night shifts
• Strong problem-solving and customer-handling skills

Skills Required

Job Summary

We are looking for a Senior SDET with strong expertise in test automation for modern web and backend systems. The ideal candidate should have hands-on experience in frontend, backend, and API automation, along with exposure to distributed systems and cloud-native environments. Golang experience is preferred, though Java candidates willing to learn Golang are welcome.

Key Responsibilities

• Design, develop, and maintain automation test frameworks for frontend and backend systems
• Perform frontend automation using Playwright and Selenium
• Develop and execute API automation tests to validate backend services
• Collaborate with developers to understand system architecture and service interactions
• Ensure test coverage across microservices and distributed systems
• Debug and analyze failures across multiple services and environments
• Integrate automated tests into CI/CD pipelines
• Work closely with DevOps teams to validate deployments in containerized environments

Mandatory Skill Set

• Programming Language: Golang (preferred) or Java (must be willing to learn Golang)
• Frontend Automation: Playwright
• UI Automation: Selenium
• Backend Automation: Strong understanding of backend testing concepts
• API Testing: Hands-on experience with Rest Assured or similar tools
• Strong understanding of API concepts and terminology
• Experience working with distributed systems and microservices
• Containerization: Docker
• Orchestration: Kubernetes
• Experience with CI/CD pipelines
• Strong debugging and problem-solving skills across services

Good to Have

• Experience in cloud environments
• Exposure to performance or security testing
• Knowledge of test data management and mocking frameworks

Job Title: Coordinator – Customer Care (US Voice Process)

Experience: 1 – 4 Years

Batch Start Date: 20th October 2025

Job Responsibilities

• Handle loan-related customer inquiries over toll-free numbers (pre-foreclosure to delinquent accounts).
• Follow up with customers when payment commitments are not met.
• Accurately log borrower contacts into the loan servicing system.
• Provide long-term resolutions to resolve delinquency.
• Use autodialing systems effectively to maximize contact ratios.
• Ensure daily prescribed contact targets are met.
• Stay familiar with customer relations functions and services offered.
• Perform other duties as assigned by the department manager.

Education & Experience

• Strong customer service and communication skills (English fluency required).
• Graduate preferred; Undergraduates must have at least 6 months call center experience.
• Prior knowledge of mortgage loan servicing is desirable but not mandatory.
• Minimum 1 year of international voice process experience.

Work Schedule / Requirements

• Must be willing to work in US shift timings.
• Immediate joiners preferred.

Nice to Have

• More than 1 year of international voice process experience.
• Good understanding of KPI’s & KRA’s in a call center.
• Strong interpersonal and customer-handling skills.

Compensation & Benefits

• Attractive variable pay – employees have earned on average ₹20,000/month last year.
• This is not a Sales, Collection, Marketing, or Insurance process – variable pay is purely based on individual performance.

We are seeking a Field Sales Executive to join our sales team. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to handle customer inquiries and sales calls effectively.

Key Responsibilities:

1. Conduct calls to potential clients to introduce and promote our IT and Tele solutions and services.

2. Handle inbound & Outbound inquiries from potential and existing clients, providing information about our offerings.

3. You will be responsible for closing sales deals over the Client meeting and maintaining good customer relationships.

4. Identify and understand client needs and requirements to provide appropriate solutions.

5.- They must be comfortable presenting products or services Via Client meeting as well as dealing with complaints and doubts.

6. Maintain and update the customer database with accurate and detailed information.

7. Follow up on leads and maintain a high level of customer engagement.

8. Achieve daily, weekly, and monthly call targets and KPIs.

9.An effective sale representative must be an excellent communicator and have superior people skills.

10. Provide feedback to the team on customer preferences, trends, and concerns to help improve our services.

Requirements:

1. 6 months-1 years of experience in field sales executive, Marketing executive, customer service, or a related field.

2. Excellent verbal and written communication skills in English.

3. Strong interpersonal skills and the ability to build relationships with clients.

4. Basic knowledge of IT solutions and services is preferred but not mandatory.

5. Ability to handle rejection and remain motivated and persistent.

6. Proficient in using MS Office Suite (Word, Excel, Outlook).

7. Comfortable working in a fast-paced and target-driven environment.

8. A degree in Business, Marketing, or a related field is a plus.

Responsibilities: 

● Communicate with clients to get a clear view on their hiring needs and

organisational goals.

● Research into clients' companies. 

● Research into competitors and market place. 

● Define job description and document specifications and guide the team to deliver

the potential candidates. 

● Identify prospective candidates using a variety of channels. 

● Create a candidate persona for each open position. 

● Conduct confidential interviews and coordinations with the required panels. 

● Follow-up references and check credits. 

● Present shortlisted candidates. 

● Present detailed candidate profile summaries. 

● Build long-term client relationships. 

● Research and develop recruiting leads.

● Develop a sustainable candidate lead strategy. 

● Advise clients on best recruiting practices. 

Qualifications: 

● 5+ years of experience in recruiting and relevant years of experience in the

handling Team. 

● Excellent understanding of recruitment processes. 

● Proficiency in using applicant tracking systems (ATS). 

● Understanding of Recruitment Marketing software is a plus. 

● Good knowledge of candidates selection methods. 

● Good understanding of Employer Branding strategies. 

● Experience with candidate sourcing tools and methods. 

● Critical thinker and problem-solving skills. 

● Excellent interpersonal, presentation and communication skills. 

● Time-management skills and on-time result driven

Company Overview:

GoProtoz is a World-Class Award-winning UI/UX Design company specialized in User Experience (UX) / User Interface (UI) Design for enterprise and consumer digital products and mobile/web/Desktop applications. 

We are one of the top 5 UI/UX design companies in India with a team of passionate and creative digital product UI UX designers and developers. Our vision is to enable digital product companies to achieve their business goals with well thought user experience design strategies and eventually make the people life better. Clients include: Renault–Nissan, SONY, ICICI Bank, Emaar, Damac, PayTm Money, Licious, Mahindra Comviva, QuEST Global

Website: https://www.goprotoz.com/

Location: https://goo.gl/maps/XXoRHtHB93y Requirements

Job description:

• 5+ years of software development experience in Mernstack Developer..
• Knowledge of multiple front-end languages and libraries (e. g. HTML/ CSS, JavaScript/Typescript, XML, jQuery)
• Familiarity with RESTful APIs.
• Experience with experience with React , node,express,mangobd.
• Strong debugging/troubleshooting skills.
• Good understanding of SDLC, Agile methodologies
• Proven experience as a Full Stack Developer.
• Experience developing desktop and mobile applications
• Familiarity with common stacks Knowledge of multiple back-end languages and JavaScript frameworks (e. g. Angular, React, Node.js )Familiarity with Docker and Kubernetes
• Familiarity with databases (e. g. MySQL, MongoDB), web servers (e. g. Apache) & Drools.
• Excellent communication and teamwork skills
• Great attention to detail Organizational skills

Responsibilities:

• Responsible for the entire development process.
• Work with development teams and product managers to ideate software solutions
• Analyzing user requirements, envisioning system features and functionality.
• Design, build, and maintain efficient, reusable, and reliable codes by setting expectations and features priorities throughout the development life cycle.
• Working with Senior leadership and stakeholders to present ideas and solutions
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIsTest software to ensure responsiveness and efficiency in troubleshooting, debug and upgrade software
• Create security and data protection settings.

Expectation:

• should have strong communication skill
• able to communicate to client about technical solutions and needs
• Able to deliver the project from end to end without management support
• Should be able to code Full stack development Ex: MERN
• Manage team independently
• Minimum 5+ years of experience

Job Title: AWS-Azure Data Engineer with Snowflake

Location: Bangalore, India

Experience: 4+ years

Budget: 15 to 20 LPA

Notice Period: Immediate joiners or less than 15 days

Job Description:

We are seeking an experienced AWS-Azure Data Engineer with expertise in Snowflake to join our team in Bangalore. As a Data Engineer, you will be responsible for designing, implementing, and maintaining data infrastructure and systems using AWS, Azure, and Snowflake. Your primary focus will be on developing scalable and efficient data pipelines, optimizing data storage and processing, and ensuring the availability and reliability of data for analysis and reporting.

Responsibilities:

1. Design, develop, and maintain data pipelines on AWS and Azure to ingest, process, and transform data from various sources.
2. Optimize data storage and processing using cloud-native services and technologies such as AWS S3, AWS Glue, Azure Data Lake Storage, Azure Data Factory, etc.
3. Implement and manage data warehouse solutions using Snowflake, including schema design, query optimization, and performance tuning.
4. Collaborate with cross-functional teams to understand data requirements and translate them into scalable and efficient technical solutions.
5. Ensure data quality and integrity by implementing data validation, cleansing, and transformation processes.
6. Develop and maintain ETL processes for data integration and migration between different data sources and platforms.
7. Implement and enforce data governance and security practices, including access control, encryption, and compliance with regulations.
8. Collaborate with data scientists and analysts to support their data needs and enable advanced analytics and machine learning initiatives.
9. Monitor and troubleshoot data pipelines and systems to identify and resolve performance issues or data inconsistencies.
10. Stay updated with the latest advancements in cloud technologies, data engineering best practices, and emerging trends in the industry.

Requirements:

1. Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.
2. Minimum of 4 years of experience as a Data Engineer, with a focus on AWS, Azure, and Snowflake.
3. Strong proficiency in data modelling, ETL development, and data integration.
4. Expertise in cloud platforms such as AWS and Azure, including hands-on experience with data storage and processing services.
5. In-depth knowledge of Snowflake, including schema design, SQL optimization, and performance tuning.
6. Experience with scripting languages such as Python or Java for data manipulation and automation tasks.
7. Familiarity with data governance principles and security best practices.
8. Strong problem-solving skills and ability to work independently in a fast-paced environment.
9. Excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.
10. Immediate joiner or notice period less than 15 days preferred.

If you possess the required skills and are passionate about leveraging AWS, Azure, and Snowflake to build scalable data solutions, we invite you to apply. Please submit your resume and a cover letter highlighting your relevant experience and achievements in the AWS, Azure, and Snowflake domains.

• 5 to 8 years of hands-on experience in automating MS Office applications like Excel, Word, PPT and Outlook using VBA
• 5 plus years of experience in the design, development, and implementation of programming code
• Experience in database development
• VBA - Should have good experience in developing efficient logic/algorithms using VBA
• Solid understanding of SDLC concepts
• Solid experience in MS Excel (2003, 2007, 2010, 2013,2016)
• Must be good at all excel features and excel formulas
• Well versed with complete MS Office package (Excel, Word, Outlook, PPT)
• Work both independently and as part of a team
• Experience in requirements gathering, effort estimate, designing and implementation, and creating mock-up screens
• Experience in databases like MS SQL Server(2005 to 2012,2014), MySQL, and MS Access
• Must have strong database concepts and DB designing skills
• SQL - must be good at writing efficient, fine-tuned queries using joins and aggregates
• Experience in writing Stored procedures, Triggers and T-SQL
• Nice to have programming knowledge in C# coding should be MANDATORY
• working with C# DLL development and integration with Excel VBA

Interpersonal

• Strong analytical and problem-solving skills
• Excellent interpersonal and communication skills
• Should be able to take complete ownership of the project from requirements gathering to delivery and maintenance
• Should be able to work independently
• Must be Proactive and Self-motivated
• Must have the ability to prioritize the work, execute tasks and meet the deadline without fail
• Effective time management skills
• Customer Focus, Willing to learn and self-teach any new technology
• Strong business and collaboration skills, and responsive to service needs and operational demands