Technical Project Manager

Roles & Responsibilities:

● Collaborate closely with clients to understand their requirements, goals, and any gaps.

● Lead the planning, prioritization, design, development, and deployment for Workday PSA projects.

● Showcase deep expertise in the Workday Financial domain.

● Understand impacts of changes to configuration and be good at troubleshooting issues with Invoicing.

● Help clients map legacy and Workday data and be in data conversions using EIB's.

● Utilize business knowledge and expertise to identify opportunities for process improvement.

● Work with colleagues across various domains to deliver results and take ownership of both individual and team outcomes.

● Recognize and embody our purpose and values, applying them in your projects and client interactions.

● Foster relationships and communicate effectively to positively influence peers and stakeholders. 

Qualification & Experience:

● At least 3 years of experience in Workday Financials.

● Prior experience implementing PSA in a large organization with complex structure.

● Experience supporting PSA including Projects, Project Billing, and Customer Contracts is a big plus.

● Bachelor’s degree in a related field or equivalent work experience.

● Good knowledge of configuring Workday Financials security. ● Basic understanding of Workday Finance and PSA reporting.

● Strong professional communication skills, both written and verbal.

● Proven ability to establish relationships with stakeholders and internal teams.

● Excellent attention to detail and follow-through.

Main responsibilities and duties:

 Reviews deals on Salesforce with a commercial mindset and assesses the strength and

revenue potential of the deal.

 Has a good understanding of deal structures, and key KPIs e.g. discount, fee etc and uses this

knowledge to suggest improvements to submitted deals in order to maximise potential

profit.

 Works closely with the Merchandiser to ensure deals on-site are bringing in incremental

sales and aren’t cannibalising other deals.

 Provides relevant focus to the sales team to improve quality of deal submissions.

 Prioritises approved deals on the copy board, ensuring deals are written in priority order,

ensuring deals launch in time for key selling periods.

 Schedules launch date of deals.

 Identifies top deals that require a more in-depth write-up from the copy team and ensures

these are written in a timely manner.

Technical Skills required:

 BCom/BBA/MBA Degree or previous experience in a relevant sector

 Proficiency in Microsoft tools (e.g. excel)

 Ability to analyse data sets in order to arrive at logical conclusions

 Experience in tools such as SQL and Power Bi useful but not essential

Soft Skills required:

 Ability to prioritise and multitask, responding to ad-hoc data requests whilst taking care of

ongoing tasks / projects

 Ability to work with people with a variety of styles and working cultures

 Analytical mindset

 Attention to detail

 Strong communication

 Commercial Acumen

About the role:

· Monitor relationships with existing customers through CRM systems

· Ensure the CRM system provides an effective sales funnel

· Develop and implement marketing techniques that will drive new customers

· Plan and manage Welcome Email, calls, escalations, handover/possession etc

· Suggest new methods to address customers’ needs

· Track marketing metrics and trends, like conversion rates

· Assist with organizing promotional events to reach prospective customers

Qualifications:

· Technical expertise with CRM and analytical systems

· Strong communication skills along with a customer-oriented attitude

· Graduate, MBA or PG in relevant field with 2-5 years of experience

Plans and executes all web, SEO/SEM, database marketing, email, social media, and display advertising campaigns.

Designs, builds, and maintains our social media presence.

Measures and reports performance of all digital marketing campaigns and assesses against goals (ROI and KPIs).

Identifies trends and insights and optimizes spend and performance based on the insights.

Brainstorms new and creative growth strategies through digital marketing.

Plans, executes, and measures experiments and conversion tests.

Collaborates with internal teams to create landing pages and optimize user experience.

Utilizes strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.

Identifies critical conversion points and drop off points and optimizes user funnels.

Collaborates with agencies and other vendor partners.

Evaluates emerging technologies.

Provides thought leadership and perspective for adoption where appropriate.

• Explain specific services to consumers.
• Explain different customizable features.
• Represent and promote the organization with services at in-home product presentations, showrooms as required.
• Determine seasonal trends and adjust as needed.