Technical Project Coordinator

REVIEW CRITERIA:

MANDATORY:

• Strong Technical Support Leader profile
• Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
• 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
• Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
• Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
• Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
• Effectively coordinate with architects and engineering heads
• Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
• Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
• Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

PREFERRED:

• Experience supporting platforms in Retail Tech, ERP, Telecom, Hospitality, EdTech, or similar high-scale industries

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Company Name : Enlink Managed Services

Company Website : https://enlinkit.com/

Job Description Technical Evaluator (Corporate Trainers)

Work Location: Turbhe, Navi Mumbai

Employment Type: Full-Time (Work from Office)

Experience Required: 8 to 10 Years

Salary Range:

Preferred Candidate Location: Navi Mumbai / Thane / Mumbai

Industry: IT Services Corporate Training & Consulting

Qualifications:

Bachelor’s degree in Engineering / Computer Science / IT or relevant field

8–10 years of experience in trainer evaluation, technical hiring, or L&D

Job Summary:

Enlink Managed Services is looking for a detail-oriented Technical Evaluator to evaluate and shortlist corporate trainer profiles based on their technical competence and training delivery capabilities. This role involves technical screening, evaluation discussions, quality checks, and maintaining structured trainer evaluation reports.

Key Responsibilities:

Review and screen trainer profiles based on technical capabilities and training experience

Conduct technical interviews and competency mapping of trainers

Evaluate trainers on communication skills and training delivery capability

Review and screen trainer profiles based on technical capabilities and training experience

Conduct technical interviews and competency mapping of trainers

Evaluate trainers on communication skills and training delivery capability

Maintain tracker reports, evaluation sheets, and trainer scorecards in Excel

Maintain a strong database of empaneled trainers across multiple technologies

Provide feedback and rating for shortlisted trainers

Ensure trainer quality standards as per company and client requirements

Coordinate with Sales teams to understand client requirements

Validate trainers’ course content, training methodology, and learning outcomes

Ensure only technically qualified trainers are empanelled

Assist in building a strong technical trainer pipeline across multiple domains

Maintain confidentiality and uphold evaluation standards

Required Skills :

Experience in profile evaluation or technical screening

Strong understanding of corporate training standards

Excellent communication skills (spoken and written)

Strong MS Excel skills – evaluation reports, scorecards, filters, trackers

Ability to conduct structured evaluation calls and technical validations

Detail-oriented, organized, and professional

Ability to manage multiple trainer evaluations and meet deadlines

Role - Digital Marketing Manager

About Company -

Our client is a Tech Based Platform for freelance Photographer, Videographers, Food stylist and Cinematographer. Founded by alumni of IIM Bangalore. They are operational in about 100 Cities and 28 Countries. Leader in Food and Real Estate Photography. Done about 7000+ projects across the Globe.

Job description -

1. Design, maintain, and supply content for the organization's website

2. Formulate strategies to build lasting digital connection with customers

3. Monitor company presence on social media

4. Launch advertisements to increase brand awareness

5. Plan, monitor & execute social media activities on channels like Facebook, Instagram, Linkedin, Twitter, etc.

6. Run ads on Facebook, Instagram, Google, and other similar channels. 

7.Be actively involved in SEO efforts (keyword, image optimisation etc.)

Minimum experience - 2 years  

About Us:

At OpenGrowth, we are on a mission to empower entrepreneurs and transform their dreams into reality. We understand the challenges and aspirations that come with starting and growing a business, and our goal is to provide the necessary support and resources to help entrepreneurs thrive.

With a deep passion for fostering innovation and collaboration, OpenGrowth serves as a vibrant community where entrepreneurs can connect, learn, and grow together. Our platform offers a comprehensive suite of services, including expert guidance, educational resources, startup services, and a virtual collaboration platform called OpenGrowth Hub.

We believe in the power of entrepreneurship to drive positive change and create financial independence. Through our tailored solutions, we aim to equip entrepreneurs with the knowledge, skills, and connections they need to succeed. Whether you're just starting out or looking to scale your business, OpenGrowth is here to support you every step of the way.

Join us on this exciting journey and be part of a dynamic community of entrepreneurs. Together, we can unleash your full potential and shape a future of innovation, growth, and success. Welcome to OpenGrowth, where entrepreneurial dreams become a reality.

Key Responsibilities:

Market Research and Analysis:

Conduct thorough market research to identify potential clients and business opportunities.

Analyze market trends, competitors, and customer needs.

Lead Generation and Outreach:

Identify and qualify leads through various channels, including cold calling, LinkedIn Outreach

Build and maintain a robust pipeline of prospective clients.

Client Relationship Management:

Establish and nurture relationships with potential clients to understand their needs and present appropriate solutions.

Schedule meetings, presentations, and demonstrations(when needed)

Sales Support:

Assist in the development of proposals, presentations, and contracts. (Basic knowledge of MS Suite)

Collaborate with the sales team to develop strategies and achieve sales targets.

Reporting and Documentation:

Maintain accurate and up-to-date records of all business development activities, database and client interactions.

Prepare weekly reports on sales activities, pipeline status, and market feedback.

Knowledge of CRM tools is appreciated

Job Description

1. TREND MICRO /SYMANTEC  Anti-Virus Security Management tDLP MANAGEMENT
2. MONITORING END POINTS AND DAILY UPDATE TOBE PUSHED THROUGH SERVER AV CONSOLE
3. RCA for non-updating of end points and remote resolution.
4. Interacting with OEM to fix.
5. SQL Data base  Troubleshooting/Restoring Database.
6. Automated the process of vulnerability management and policy compliance across the enterprise; provide network discovery and mapping, asset prioritization,
7. Good  speak and write English Communication
8. Able to work shift basis

Responsibilities:

• Experience in building scalable, responsive applications using server-side Angular 2+, HTML5, CSS3, Less/Sass, DOM, and related libraries.
• Familiarity with concepts related to data flow and component-driven architectures with practical experience based on Angular 2+.
• Experience using CSS grid, designing screens, layouts, UI/UX.
• Building responsive websites with scalability in mind.
• Knowledge of JavaScript packages, package managers, bundlers, and their use in building complex interactive experiences.
• Define user experience/ Style guides
• Experience leading development teams and architecting elegant solutions.
• Strong experience in defining and applying design standards, patterns, quality matrices depending on the solutions.
• Experienced in modern dev tools, processes, and methodologies like TDD, Unit Testing & Functional testing using Mocha, Chai, and selenium.
• Experience with accessibility-driven design and Section 508 Compliance.
• Responsibilities include implementing visual elements and their behaviors with user interactions.
• Lead a team to migrate an existing large-scale enterprise application to the Angular framework
• Utilize Angular, TypeScript, JavaScript, GraphQL, NgRx, HTML5, CSS Preprocessors (SASS), to develop dynamic and engaging applications, consistent across all browsers and platforms.
• A deep understanding of CSS pre-processing platforms, inclusive of SASS.
• Understanding of layout aesthetics
• Significant knowledge of visual aesthetic components and elements such as fonts, layout, color, graphics, etc.
• Work with an experienced set of teams and developers Writing clean, production-ready code, which will be integrated with the backend/APIs.
• Work with UI/UX designers to translate wireframes and comps into interactive HTML/CSS/JavaScript
• Work in a rapid development-to-production release environment of Java Web-based commercial applications.
• Participate in collaborative teams (Product Managers, Project Managers, System Architect, Technical Leads, QA Analysts, UX, and Developers) pursuing Agile practices, including Scrum.
•  Actively involved throughout the project lifecycle, oftentimes starting with rapid prototypes early in the design phase
• You will also be bridging the gap between the visual elements and the server-side infrastructure, taking an active role on both sides, and defining how the application looks and functions.

Requirements:

• 3+ years of experience with UI technologies - Angular, AngularJS, JavaScript, HTML5, CSS, Typescript, JSON
• Front end technologies: Angular.js (1.x), Angular (4-12), HTML5, CSS3, jQuery, Ajax, Bootstrap
• Excellent Javascript knowledge and programming experience with ES5/ES6
• Solid understanding and development experience in Angular
• Experience consuming REST APIs
• Experience with client-side architecture and design patterns
• Awareness of cross-browser compatibility issues and client-side performance considerations
• Solid understanding and extensive experience with version control tools like Node.JS, Git Bash, npm,  yarn, grunt, bower, less, webpack, Jenkins, JIRA, git, GitLab
• Exceptional problem solving and ability to work independently
• Exceptional learning skills

About UserIQ:

UserIQ offers a Customer Success Platform that empowers software companies to deliver a better experience to their customers whether that consists of high-touch engagement or tech touch interactions within the application. As a result, customers can effectively scale onboarding, increase feature usage, accelerate time-to-value, reduce churn and ultimately drive more revenue throughout the customer journey.

The best companies are built one customer at a time and those customers grow by making each user interaction meaningful. UserIQ takes this approach very seriously and works with Customer Success leaders who are also passionate about maximizing success at every user moment.

Requirements:

• 3-5 years experience in automation testing as SDET or similar role. 
• Strong in UI, API automation using Cypress(preferred).
• Strong knowledge in any programming languages - JavaScript(preferred), Python, Java.
• Strong in automation framework development(must)
• Experience with Continuous Integration (CI) tools such as Github Actions, Jenkins.
• Experience with distributed source control systems such as Git.
• Strong in Database concepts, noSQL and writing SQL queries
• Strong in API testing using Postman
• Familiarity in performance testing using Jmeter or similar tools a plus.
• Strong analytical and debugging skills with attention to details.
• Experience in early stage tech startups is an added plus.

What's it like to work here?

As a SDET at UserIQ, you'll test and automate user scenarios of the UserIQ products & will get opportunities to work on:

• Automation: Cypress,Javascript
• CI/CD: Github, Github actions, Terraform
• Tools: Postman, TestRail, Postico, VScode, Android Studio, Xcode

Who should apply for this post?

• You are passionate about testing and finding edge cases.
• You are hands on coder with strong problem-solving abilities, logical 
• thinking, and a logical inclination. You are enthusiastic about programming and 
• delivering well-designed, scalable code.
• You have good understanding on programming concepts such as OOPs, Design Patterns, 
• algorithms, data structures, networking, and so on, and are not rigid with respect 
• to choice of technology and are open to adopting the right technology for the task at hand.
• flexible to work in US shift

1. Strong expertise with HTML, CSS, and writing cross-browser compatible code
2. Good understanding of AJAX and JavaScript Dom manipulation Techniques
3. Experience with RESTful services
4. Experience in JavaScript build tools like grunt or gulp
5. Expert in Angular, TypeScript, Angular Material and Server Side Rendering (SSR)
6. Hand on and implements complex Angular applications, directives, controllers, services and components, create the same from scratch
7. Experience in Third Party integrations like Payment Gateway, Facebook, Gmail and any other Google APIs
8. Knowledge of state management tools such, NgRx, Redux

1. Develop User interfaces for Modern Rich Internet Applications with the latest Front End Technologies Perform product analysis and development tasks of increasingly complex nature which may require extensive research and analysis
2. Writing tested and documented JavaScript, HTML and CSS
3. Make design and technical decisions for Angular projects
4. Ensuring high performance

Ivan Infotech is looking for talented Hybrid developer.

Job Responsibility :

• Develop hybrid mobile application using ionic or react native.
• Manage the complete app development life cycle, which includes Screen Layout development, API integration, Testing and Submission to app stores .
• Experience of building Apps using CLI for Android and iOS. Experience of interacting with Apple Store and Play Store.
• Capability to integrate with third party APIs .
• Should have experience in Front end design and back end coding.

Required Skilled:

• Minimum 1.5 year of year experience hybrid mobile application development.
• Experience with HTML5, CSS3, Angular js, jQuery and Responsive Web Design frameworks .
• Should have knowledge of developing Hybrid Mobile applications using Ionic or React native framework.
• Should have good knowledge in cordova.

Benefit:

• Monday to Friday working.
• Flexible working hour.
• Hassle free working environment.