Biz Staffing Comrade Pvt Ltd

Senior Backend Engineer

What You'll Do :

- Build and scale the core backend and infrastructure powering a customer feedback intelligence platform - owning systems from data ingestion through real-time analytics.

- Harden ML and NLP infrastructure, including pipelines, model serving, and data flows, so features remain reliable in real-world production environments at scale.

- Own critical infrastructure decisions around data models, event flows, and service boundaries, with strong correctness and data-integrity guarantees.

- Instrument systems deeply for observability, ensuring failures surface early and production behavior becomes a source of continuous learning.

- Balance speed, cost, and long-term system health, making pragmatic, cost-effective trade-offs while shipping continuously.

- Partner closely with Product, Design, and the founding team to turn ambiguous problem statements into clear, scalable infrastructure.

- Raise the engineering bar through clean code, thorough design reviews, mentorship, and platform-level improvements.

What It Takes :

- 6-8 years of software engineering experience, with a proven track record of building and shipping reliable systems in production.

- 3+ years at a single organization where you've built infrastructure from the ground up and owned complex projects end to end.

- Deep expertise in infrastructure, including data pipelines, event-driven and microservices architectures, observability, reliability, and cost optimization.

Tech Stack :

-serverless computing, SQL/NoSQL databases, Elasticsearch, or GraphQL.

Bonus :

- Experience building or operating ML/NLP infrastructure such as data pipelines, model serving, feature stores, or inference systems.

Why This Opportunity :

- High Impact : Build foundational backend and infrastructure systems at an early-stage, high-growth technology company.

- Ownership : Take end-to-end responsibility for critical features, systems, and infrastructure.

- Complex Challenges : Work across ML/NLP infrastructure, distributed systems, data pipelines, and real-time analytics.

- Growth : Deepen your technical expertise while having the opportunity to grow into a technical leadership path.

- Culture : Work in an open, collaborative, and values-driven environment with significant autonomy.

- Benefits : Competitive compensation, equity, hybrid work setup, premium healthcare, and more.

About the Company

As the world moves toward AI-native applications, one element matters more than anything: data.

We are building a platform that helps organizations unlock the value hidden within customer feedback. By centralizing data from multiple sources—including CRM platforms, support systems, collaboration tools, surveys, community forums, and customer conversations—into a unified intelligence layer, we enable teams to understand customer needs and make better product decisions.

Built on top of this foundation is an AI-powered platform that allows teams to query, monitor, and act on customer intelligence directly within their workflows. Our customers include some of the fastest-growing product-led technology companies as well as large global enterprises.

Backed by leading global venture capital firms, our engineering culture is AI-native from the ground up. Agents, LLMs, and applied machine learning are not side projects—they are central to how we build products. We operate at the cutting edge of agentic systems and continuously push the boundaries of what modern AI applications can achieve.

What You Will Do

• Convert product direction into phased technical plans, including estimates, milestones, dependencies, and risk assessments.
• Make thoughtful trade-offs across correctness, latency, user experience, AI/model behavior, reliability, cost, and delivery speed.
• Define clear ownership boundaries across frontend applications, BFF layers, backend services, agent workflows, ML platforms, and data contracts.
• Review ERDs, PRDs, design documents, and implementation plans to identify gaps before they become execution challenges.
• Drive planning and execution for complex initiatives while empowering area leads and senior engineers to maintain ownership.
• Partner closely with Product, Design, Engineering, and GTM teams to turn ambiguous problem statements into executable solutions.
• Influence technical direction through strong engineering judgment, architectural leadership, and hands-on involvement.
• Mentor senior engineers and contribute to engineering excellence through reviews, incident analysis, and proactive risk management.

What It Takes

• 9+ years of experience as a Senior Engineer, Technical Lead, or equivalent role.
• Demonstrated experience owning architecture and execution for large-scale product or platform initiatives spanning multiple teams.
• Strong foundation in distributed systems and modern software architecture.
• Exposure to agentic AI systems, machine learning engineering, MLOps platforms, and frontend/BFF architectures.
• Ability to own end-to-end product and technical problems rather than specializing exclusively in a single layer of the stack.
• Proven track record of converting ambiguity into actionable engineering plans.
• Excellent written communication skills, including design documentation, architectural reviews, trade-off analyses, and RCA documentation.
• Ability to challenge requirements constructively and collaborate effectively across Product, Design, Engineering, and GTM functions.
• High ownership mindset, attention to detail, and a low-ego, collaborative approach.