Tech Software Implementation Project Manager (B2B SaaS, HSE)

Supercharge Your Career as a Technical Business Analyst at Technoidentity!

Are you ready to solve people challenges that fuel business growth? At Technoidentity, we’re a Data+AI product engineering company building cutting-edge solutions in the FinTech domain for over 13 years—and we’re expanding globally. It’s the perfect time to join our team of tech innovators and leave your mark!

What’s in it for You?

We are seeking an experienced Technical Business Analyst with strong Utility / Energy domain expertise to bridge business requirements and technical implementation. The ideal candidate will work closely with business stakeholders, product owners, and engineering teams to deliver high-quality solutions within Utility, Energy, and related enterprise platforms. You will be responsible for understanding utility business processes, translating

requirements into functional and technical specifications, and ensuring alignment between business objectives and system design.

Technical Business Analyst – Utility / Energy Domain

Hyderabad

Fulltime

What Will You Be Doing?

Requirement Gathering & Analysis

•Conduct detailed requirement-gathering sessions with business stakeholders in the Utility / Energy domain.

•Analyze business needs and translate them into clear functional and technical requirements.

Domain Analysis (Utility / Energy)

•Work on use cases related to Power & Utilities, Retail Energy, Metering, Billing, Customer Information Systems (CIS), Outage Management (OMS), Energy Trading, or Regulatory Reporting.

•Understand end-to-end utility workflows such as customer onboarding, billing cycles, consumption data, settlements, and compliance.

Documentation

• Create and maintain BRDs, FRDs, Functional Specifications, and User Stories.

• Ensure documentation reflects utility-specific business rules and regulatory constraints.

Process Mapping & Improvement

• Analyze current-state utility processes and define future-state workflows.

• Identify gaps, inefficiencies, and automation opportunities.

Stakeholder Communication

• Act as a liaison between utility business users, product teams, developers, QA, and project managers.

• Ensure alignment on scope, timelines, and deliverables.

Solution Design & Collaboration

• Work closely with engineering teams to design scalable solutions aligned with utility business requirements.

• Ensure solutions are technically feasible and compliant with industry standards.

Testing & Validation

• Define test scenarios and acceptance criteria.

•Participate in UAT, validating solutions against utility business needs.

Project & Post-Go-Live Support

•Support deployment and post-deployment activities.

•Assist in issue triaging and production support for utility applications.

What Makes You the Perfect Fit?

Education

• Bachelor’s degree in Computer Science, Information Systems, Business, or a related field.

Experience

•Minimum 8+ years of experience as a Business Analyst.

•Hands-on experience working on Utility / Energy domain projects is mandatory.

Technical Skills

•Familiarity with SQL, Java, JavaScript, Python or similar technologies.

•Experience with JIRA / Azure DevOps (ADO), Confluence, or similar tools.

•Strong skills in data analysis, data modeling, and process mapping. Soft Skills

•Strong analytical and problem-solving abilities.

•Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.

•Experience working in Agile / Scrum environments.

Preferred Qualifications

•Business Analysis certifications such as ECBA, CBAP, PMI-PBA.

•Prior experience in Utility, Energy, Power, or related regulated industries.

•Exposure to Tolling, Collections, Finance, or Billing systems is an added advantage.

•Basic understanding of project management and cross-functional coordination.

About the Role

We are looking for an experienced Business Analyst Lead to lead requirements gathering and business analysis activities for a Visitor Management System (VMS) project.

The VMS is a digital platform designed to register, track, and manage non-employee visitors entering business premises. The solution aims to replace manual/paper-based visitor processes with a secure, standardised, and automated visitor check-in and management workflow.

Key Responsibilities

* Lead end-to-end requirements gathering and business analysis activities.

* Engage with stakeholders to understand business needs, processes, and system requirements.

* Conduct stakeholder interviews, workshops, and requirement discussions.

* Analyse and document business, functional, and non-functional requirements.

* Translate business requirements into clear specifications for the software development team.

* Identify process gaps and recommend improvements aligned with the VMS objectives.

* Prepare BRDs, functional requirements, user stories, process flows, and other BA documentation as required.

* Work closely with UI/UX, development, testing, and project teams throughout the implementation lifecycle.

* Support requirement validation, UAT, issue resolution, and stakeholder sign-off.

* Ensure requirements remain aligned with project scope, timelines, and business objectives.

Required Skills & Experience

* 7+ years of experience working on software projects.

* Strong experience in business analysis and requirements management.

* Experience leading requirements gathering activities for software/digital solutions.

* Strong stakeholder management and communication skills.

* Ability to work effectively with technical and non-technical stakeholders.

* Experience working in Agile/software development environments is preferred.

* Fluent in Arabic and English.

* Strong analytical, documentation, presentation, and problem-solving skills.

Are you passionate about leveraging data to drive strategic decisions? Join us at OIP Insurtech, where you'll play a pivotal role in analyzing market trends, optimizing operational processes, and transforming customer experiences. Bring your analytical prowess and business acumen to collaborate with a dynamic team dedicated to shaping the future of insurance technology. Apply now and be part of revolutionizing the industry with cutting-edge insights and solutions.

Requirements:

• 3-5 years of experience 
• Capable of independently conducting various aspects of business analysis, including requirements gathering, process analysis, and documentation. 
• Proactive in identifying and prioritizing issues within their domain and taking the initiative to work with the team to resolve them.
• Strong background in accounting and/or financial controlling 
• Demonstrates a high level of skill and independence
• Understands the full business analysis lifecycle and is proficient in handling various business problems and custom cases.
• Good knowledge of English
• Experience in accounting and business analysis in the IT industry is highly desirable 
• Working knowledge of software development concepts, technologies, practices, and principles, and the ability to use them in different situations independently
• Good understanding of the software development lifecycle

Duties and responsibilities:

• Works closely with the development team and other stakeholders to investigate model business functions, business processes, information flows, and data structures
• Investigate operational issues, problems, and new opportunities; seek effective business solutions through improvements in aspects of business areas or systems of interest
• Assists in the analysis of underlying issues and their root causes, and identifies available options
• Communicates with clients and other stakeholders and assists in presenting issues and solutions both verbally and in writing
• Specifies data, data objects, and information flows that align with the needs of the business
• Produces business analysis deliverables using relevant documentation styles in line with company standards
• Facilitates stakeholder meetings and workshops, and presents findings and actions both verbally and in writing to the business
• Able to translate business requirements into a structured form
• Able to create structure within projects and project teams following Agile principles
• Understands the domain (Insurance Industry) and how it functions, after spending 6M in the company
• Understands the entire Policy Lifecycle, after spending 6M in the company
• Experience in using tools like Jira, Confluence, LucidChart, or other software for requirements management, documentation, and process modeling
• Experience with Agile frameworks
• Experience with testing methodologies, test planning, and quality assurance processes to ensure reliable and robust systems

Ideal Candidate

1

Strong Lead Business Analyst Profile with team leadership experience and BFSI background

2

Mandatory (Experience 1): Must have 6+ years of experience as a Business Analyst, including team lead or people-management experience with at least recent 2+ years in BFSI background

3

Mandatory (Experience 2): Must have proven ability to lead and mentor analysts and coordinate work across multiple stakeholders

4

Mandatory (Experience 3): Must have owned requirement gathering, analysis, and documentation end-to-end for key initiatives, ensuring quality and consistency of BA deliverables

5

Mandatory (Experience 4): Must have experience translating business needs into functional specifications, user stories, and process flows with senior stakeholders

6

Mandatory (Experience 5): Must have experience defining and driving BA best practices, standards, templates, and process improvements

7

Mandatory (Experience 6): Must have experience overseeing testing, validation, and stakeholder sign-off across workstreams

8

Mandatory (Skill 1): Must have strong requirement-gathering, documentation, and stakeholder-management skills.

9

Mandatory (Skill 2): Must have excellent communication, analytical, and leadership abilities, with a data-informed decision-making approach

10

Mandatory (Domain): Must have a background in the BFSI (Banking, Financial Services & Insurance) sector

11

Mandatory (Shift): Must be willing to support calls during EST hours (this is an EST-based project)

12

Preferred (Tools): Hands-on experience with Unqork or other low-code / no-code platforms

Role: Business Analyst

Experience: 5+ yr

Work location: Bangalore

Notice Period: Immediate to 15 days

Work mode: Work from Home

Role Descriptions:

1 Role - Business Analyst/Functional Analyst

2 Required Technical Skill Set - Requirement analysis, SRS, BRD, RTM preparation and updating (Testing, SQL Skills required but not mandatory), preferably in Finance or Banking domain.

4 Desired Experience Range - 5 -6 YEARS

5 Location of Requirement TCS-Bangalore (Client Location)

Desired Competencies (Technical/Behavioral Competency/Skills)

Must-Have

Banking or Finance domain knowledge (BFSI), SDLC cycle, Requirements gathering, designing, analyzing and documentation, front ending client communication, working with internal and external stake holders.

Good to Have

Testing Knowledge with SQL. Good communication skills.

Desire candidate

• Candidate should have valid PF.
• Linked in ID mandatory

Strong Business Analyst profiles with Stakeholder management expertise and solid communication skills

2

Mandatory (Experience 1) – Must have 4+ years of experience working as a Business Analyst or Project Coordinator in application development projects with at least recent 2+ years in a B2B services/product company

3

Mandatory (Experience 2) – Must have hands-on experience in requirement gathering, stakeholder discussions, business analysis, and translating business requirements into functional specifications.

4

Mandatory (Experience 3) – Must have strong experience preparing BRD (Business Requirement Document), SRS (Software Requirement Specification), FRD, Use Case Documents, User Documentation, and related project artifacts.

5

Mandatory (Experience 4) – Must have hands-on experience creating process flow diagrams, workflow diagrams, business process maps, user journeys, and functional flow documentation.

6

Mandatory (Experience 5) – Must have working experience with Figma for wireframing, screen flows, mockups, and requirement visualization.

7

Mandatory (Experience 6) – Must have experience coordinating with business users, development teams, QA teams, and external stakeholders throughout the project lifecycle.

8

Mandatory (Experience 7) – Must have good understanding of SDLC, Agile methodologies, UAT coordination, project tracking, and documentation management.

9

Mandatory (Experience 8) - Must have excellent verbal and written communication skills

10

Mandatory (Company) - B2B Product/B2B Services

11

Preferred (Skill 1) – Exposure to Jira, Confluence, MS Project, Visio, Draw.io, or similar project management and documentation tools.

Strong Business Analyst profiles with Stakeholder management expertise and solid communication skills

2

Mandatory (Experience 1) – Must have 4+ years of experience working as a Business Analyst or Project Coordinator in application development projects with at least recent 2+ years in a B2B services/product company

3

Mandatory (Experience 2) – Must have hands-on experience in requirement gathering, stakeholder discussions, business analysis, and translating business requirements into functional specifications.

4

Mandatory (Experience 3) – Must have strong experience preparing BRD (Business Requirement Document), SRS (Software Requirement Specification), FRD, Use Case Documents, User Documentation, and related project artifacts.

5

Mandatory (Experience 4) – Must have hands-on experience creating process flow diagrams, workflow diagrams, business process maps, user journeys, and functional flow documentation.

6

Mandatory (Experience 5) – Must have working experience with Figma for wireframing, screen flows, mockups, and requirement visualization.

7

Mandatory (Experience 6) – Must have experience coordinating with business users, development teams, QA teams, and external stakeholders throughout the project lifecycle.

8

Mandatory (Experience 7) – Must have good understanding of SDLC, Agile methodologies, UAT coordination, project tracking, and documentation management.

9

Mandatory (Experience 8) - Must have excellent verbal and written communication skills

10

Mandatory (Company) - B2B Product/B2B Services

11

Preferred (Skill 1) – Exposure to Jira, Confluence, MS Project, Visio, Draw.io, or similar project management and documentation tools.

About NonStop io Technologies

NonStop io Technologies is a value-driven company with a strong focus on process-oriented software engineering. We specialize in Product Development and have a decade's worth of experience in building web and mobile applications across various domains. NonStop io Technologies follows core principles that guide its operations and believes in staying invested in a product's vision for the long term. We are a small but proud group of individuals who believe in the 'givers gain' philosophy and strive to provide value in order to seek value. We are committed to and specialize in building cutting-edge technology products and serving as trusted technology partners for startups and enterprises. We pride ourselves on fostering innovation, learning, and community engagement. Join us to work on impactful projects in a collaborative and vibrant environment.

Brief Description

As a Business Systems Analyst working at NonStop io, you will analyse and define system requirements to support the software products in the clinical genetics domain area. We are seeking a skilled and motivated Business Analyst with expertise in the healthcare domain. The ideal candidate will have a strong technical background, excellent analytical skills, and the ability to bridge the gap between business requirements and technical solutions. You will play a pivotal role in driving impactful healthcare projects by analyzing, documenting, and improving processes.

Essential Functions

• Collaborate with stakeholders to gather and analyze business requirements in the healthcare domain
• Develop clear and detailed business requirement documents (BRDs), functional specifications, and workflows
• Conduct gap analysis and recommend solutions to enhance healthcare systems and processes
• Work closely with development teams to translate business needs into technical solutions
• Ensure compliance with healthcare regulations and standards (e.g., HIPAA, HL7)
• Create and execute test plans to validate system functionality and performance
• Assist in the implementation and adoption of new healthcare software and tools
• Provide training and support to users for new systems or processes
• Continuously monitor and evaluate project outcomes to identify opportunities for improvement

Key Skills and Qualifications:

• Bachelor’s degree in Computer Engineering or a related field
• 3+ years of experience as a Business Analyst in the healthcare domain
• Strong understanding of healthcare systems, processes, and regulatory requirements
• Proficient in tools like MS Office, JIRA, Confluence, or other project management software
• Familiarity with data analysis tools and healthcare standards like HL7, ICD, or FHIR
• Excellent communication and interpersonal skills to interact with stakeholders at all levels
• Strong problem-solving and analytical skills with attention to detail
• Ability to manage multiple tasks and work in a fast-paced environment
• Knowledge of Agile methodologies

Preferred Qualifications:

• Certification in Business Analysis (e.g., CBAP, CCBA or any other relevant certification)
• Experience with Electronic Health Records (EHR) or Hospital Management Systems (HMS)

What We Offer:

• Competitive salary and benefits
• A collaborative and innovative work environment
• Opportunities for professional growth and development

Key Responsibilities –

• Requirement Gathering & Analysis: Collaborate with business units to understand their needs and challenges, and document these into functional specifications, user stories, and process workflows. 
• Process Design: Design, document, and improve business processes and workflows within the ServiceNow platform to identify opportunities for automation and increased efficiency. 
• Solution Implementation: Work with the development team to ensure that requirements are understood and implemented correctly, assisting with configuration and testing, including User Acceptance Testing (UAT). 
• Stakeholder Communication: Act as a liaison between IT and business departments, ensuring clear communication, managing expectations, and providing support to end-users. 
• Documentation & Reporting: Maintain system documentation, process maps, and standard operating procedures (SOPs), and create reports for management on project progress and system performance. 
• Optimization: Identify opportunities to optimize the use of ServiceNow across various modules (e.g., ITSM, ITOM, GRC, HRSD, CSM, ITAM) and assist with managing and creating dashboards and performance metrics. 

Required Qualifications 

• A degree in a relevant field like Computer Science or Information Technology.
• Proven experience in implementing and configuring ServiceNow solutions.

Job Description

Key Responsibilities:

• Research and identify potential US businesses and decision-makers.
• Gather and analyze client requirements through research and communication.
• Coordinate with the Operations and Development teams for timely project execution.
• Prepare business proposals, requirement documents, reports, and project documentation.
• Maintain CRM records, track project status, and ensure timely follow-ups.

Requirements:

• Bachelor's degree in any discipline.
• 2–4 years of experience in Business Research, Market Research, Project Coordination, or Business Analysis.
• Excellent English communication and documentation skills.
• Strong internet research skills.
• Experience working with US clients is preferred.
• Willing to work from the office in the Night Shift (US Process)