Salesforce developer

• Building interactive consumer data from multiple systems and RESTfully abstracting to the UI through a Node.js backend
• Define code architecture decisions to support a high-performance and scalable product with a minimal footprint
• Address and improve any technical issues
• Collaborate well with engineers, researchers, and data implementation specialists to design and create advanced, elegant and efficient systems

Role:  Customer Service Representative

Job type: Full time 

Role type: Operations / Call center

Location: Mumbai

Functional Area:   Need to attend and make Inbound and outbound calls and maintain the service quality.

About the role: 

We are looking for a Customer Service Representative, or CSR, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

You will be responsible for -  

• Manage incoming phone calls from the Company’s Customer Service number
• Generate sales leads if needed for equipment upsells and trade-ins
• Understand and document Customers’ needs in order to help them with a resolution for their call and enter the same in a CRM system
• Provide accurate, valid and complete information by using the right methods / tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers

Requirements –

• All candidates must be proficient with the English as the primary language of communication with Hindi as a second language
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity working with Customer Relationship Management (CRM) systems and practices
• Customer orientation and ability to adapt/respond to unscripted scenarios that may come up
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Qualification & Experience: 

• Any Graduate or Post Graduate or HSC
• 1 Year of Professional Experience.

Great to have’s: Must have skills or competencies.

• Strong written and verbal communication skills
• A basic understanding of mobile phones and computers (Apple)
• Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps flowing in rapidly and the world is constantly changing

What we offer you? 

• An open minded, collaborative culture of enthusiastic technologists.
• Getting to work with our clients and be part of the next level evolution.

About Andesoft Consulting: 

Andesoft is a boutique interactive services shop strategically combining business analytics and design. The primary domain expertise covers, Web architecture, CMS and CRM technologies
Market and business analytics to achieve better market segmentation and campaign management
Custom off-line and on-line interactive applications
The 3 major business verticals we specialize in are Health Care, Financial Services, and Public and Non-profit Sectors.

Company Profile: http://www.andesoftconsulting.com

Responsibilities:

• Writing reusable, testable, and efficient code

• Design and implementation of low-latency, high-availability, and performant applications

• Integration of user-facing elements developed by front-end developers with server side logic

• Implementation of security and data protection

• Integration of data storage solutions (may include databases, key-value stores, blob stores, etc.)

• Expert in Python, with knowledge of at least one Python web framework (such as Django, Flask, etc depending on your technology stack)

• Familiarity with some ORM (Object Relational Mapper) libraries

• Able to integrate multiple data sources and databases into one system

• Understanding of the threading limitations of Python, and multi-process architecture

• Good understanding of server-side templating languages (such as Jinja 2, Mako, etc depending on your technology stack)

• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3

• Understanding of accessibility and security compliance (depending on the specific project)

• Knowledge of user authentication and authorization between multiple systems, servers, and environments

• Understanding of fundamental design principles behind a scalable application

• Familiarity with event-driven programming in Python

• Understanding of the differences between multiple delivery platforms, such as mobile vs desktop, and optimizing output to match the specific platform

• Able to create database schemas that represent and support business processes

• Strong unit test and debugging skills

• Basic knowledge of machine learning algorithm and libraries like keras, tensorflow, sklearn.

CTC - 12 to 14 LPA

Experience - 3+ Years

Skills:

• Mandatory experience on Angular 2+
• Hands-on experience on MEAN stack
• Proficient with OOPS and design patterns
• Frontend using Angular 2+/ReactJS/VueJS
• Backend using NodeJS (ExpressJS/SailsJS)/Python/Java
• Good understanding of NoSQL & SQL databases
• HTML, CSS(Knowledge of web semantics, CSS Pre-processors preferable)
• Should be able to translate design to HTML, CSS Git

Good to have:

Mobile app experience using react-native, flutter, etc

AWS/Azure/GCP

Experience:

3+ years

At least one application in production