Team Lead

Job Title : Trade & Custody Operations Specialist – Crypto Exchange

Experience : 2 to 3 Years (Strictly from Crypto Exchange)

Location : Open (Preferred : Gurgaon / Bangalore)

Employment Type : Full-time

About the Role :

We are hiring a Trade & Custody Operations Specialist for a centralized cryptocurrency exchange. This role is critical to ensuring seamless trade execution, secure asset custody, and compliant fiat onboarding processes.

We are specifically looking for candidates with hands-on experience in crypto exchanges (mandatory).

Mandatory Requirement :

Must have 2 to 3 years of hands-on experience in Trade Operations / Custody / KYC within a Centralized Crypto Exchange.

Key Responsibilities :

1. Trade Operations :

• Monitor and manage daily trade settlements across crypto trading pairs
• Handle listing/delisting of tokens and monitor order books
• Coordinate with liquidity providers to optimize trade execution
• Support customer queries and resolve trade-related escalations
• Prepare volume analysis, trade reports, and operational dashboards

2. Custody Management :

• Manage secure custody of digital assets (hot wallets, cold storage, multi-sig wallets)
• Work with custody platforms such as Fireblocks or similar solutions
• Ensure implementation of custody best practices and fund security protocols
• Perform regular audits of wallet balances and transaction flows

3. Fiat & KYC Operations :

• Manage end-to-end KYC onboarding for fiat deposits/withdrawals
• Coordinate with third-party verification providers (bank/KYC vendors)
• Ensure compliance with RBI guidelines, AML policies, and FIU regulations
• Monitor suspicious transactions and escalate as per compliance standards

Required Skills & Qualifications :

• Bachelor’s degree in Finance, Business, Economics, or related field
• 2 to 3 years of experience in crypto exchange operations (mandatory)
• Strong understanding of :
• Crypto markets & trading lifecycle
• Order book mechanics & liquidity
• KYC/AML and regulatory frameworks in India
• Experience with custody systems (multi-sig wallets, cold storage, etc.).
• Familiarity with tools like Fireblocks, custodial wallets, or similar platforms.
• Strong analytical, problem-solving, and communication skills.

What We Offer :

• Opportunity to work with a growing centralized crypto exchange
• Exposure to trading, custody, and compliance operations
• Fast-paced, high-growth environment in the crypto ecosystem
• Competitive salary + performance incentives

MANDATORY CRITERIA:

- Candidate Must be a graduate from IIT, NIT, NSUT, or DTU.

- Need candidate with 1–2 years of pure Product Analyst experience is mandatory.

- Candidate must have strong hands-on experience in Product + Data Analysis + Python.

- Candidate should have Python skill on the scale of 3/5 at least.

- Proficiency in SQL and ability to work with large datasets.

- The candidate must experience with A/B testing, cohorts, funnels, retention, and product metrics.

- Hands-on experience with data visualization tools (Tableau, Power BI, Looker, Mixpanel, GA, etc.).

- Candidate must have experienece in Jira.

- Strong communication skills with the ability to work with Product, Engineering, Business, and Ops teams.

OVERVIEW:

As a Product Analyst, you will play a critical role in driving product decisions through data insights and operational understanding. You’ll work closely with Product Managers, Engineering, Business, and Operations teams to analyze user behavior, monitor feature performance, and identify opportunities that accelerate growth, improve user experience, and increase revenue. Your focus will be on translating data into actionable strategies, supporting product roadmaps, and enabling informed decision-making across demand-side projects and operations.

WHAT YOU WILL DO?

● Partnering with Product Managers and cross-functional teams to define metrics, build dashboards, and track product performance.

● Conducting deep-dive analyses of large-scale data to identify trends, user behavior patterns, growth gaps, and improvement opportunities.

● Performing competitive benchmarking and industry research to support product strategy and prioritization.

● Generating data-backed insights to drive feature enhancements, product experiments, and business decisions.

● Tracking post-launch impact by measuring adoption, engagement, retention, and ROI of new features.

● Working with Data, Engineering, Business, and Ops teams to design and measure experiments (A/B tests, cohorts, funnels).

● Creating reports, visualizations, and presentations that simplify complex data for stakeholdersand leadership.

● Supporting the product lifecycle with relevant data inputs during research, ideation, launch, and optimization phases.

WHAT WE ARE LOOKING FOR?

● Bachelor’s degree in engineering, statistics, business, economics, mathematics, data science, or a related field.

● Strong analytical, quantitative, and problem-solving skills.

● Proficiency in SQL and ability to work with large datasets.

● Experience with data visualization/reporting tools (e.g., Excel, Google Sheets, Power BI, Tableau, Looker, Mixpanel, GA).

● Excellent communication skills — able to turn data into clear narratives and actionable recommendations.

● Ability to work collaboratively in cross-functional teams.

● Passion for product, user behavior, and data-driven decision-making

● Prior internship or work experience in product analytics, business analysis, consulting, or growth teams.

● Familiarity with experimentation techniques (A/B testing, funnels, cohorts, retention metrics).

● Understanding of product management concepts and tools (Jira, Confluence, etc.).

● Knowledge of Python or R for data analysis (optional but beneficial).

● Exposure to consumer tech, mobility, travel, or marketplaces.

Customer Success and Support Executive @ Kwikpic

Location: Mumbai / Kolkata (Hybrid)

About us:

Kwikpic is an AI based photo sharing platform based in Mumbai, enabling effortless, high-quality image sharing through features like instant face recognition, smart gallery creation, branded galleries, desktop apps (for macOS & Windows), digital flipbook albums, and more.

Since its launch, Kwikpic has seen exceptional adoption—processing over 200 million uploaded photos, powering 150,000+ events, onboarding 13,100+ photographers and businesses, and achieving 1 million verified users organically within just 18 months 

Why Join Us?

As a Customer Success Associate at Kwikpic, you’re not just supporting users; you’re guiding photographers, businesses, and event professionals toward their ideal photo-sharing experience. You’ll help users leverage features like AI-enabled uploads, custom galleries, digital albums, and more, ultimately growing retention, satisfaction, and revenue.

Key Responsibilities:

• Provide timely assistance to customers via email, chat, and phone, resolving technical and account-related issues.
• Guide new users through the platform, ensuring a smooth start and full adoption of Kwikpic features
• Monitor account health, proactively address concerns, and help customers maximize the platform’s value.
• Maintain strong, ongoing relationships with customers, conducting check-ins and ensuring continued customer satisfaction
• Work cross-functionally with sales, product, and support teams to deliver exceptional customer experiences and communicate feedback

Qualifications:

• Bachelor’s degree (preferably in Business, Communications, or related fields).
• 1+ years of experience in Sales, Customer Success, Account Management, or Support, preferably in SaaS, digital products, or subscription-based services.
• Fluent in English and Hindi
• Excellent communication, empathy, and client engagement skills.
• Comfortable using CS tools, CRM, and analytics platforms (e.g., Gainsight, HubSpot, Salesforce, or in-house tools).
• Strong problem-solving mindset with a love for helping customers succeed.

Key responsibilities:

1. Record, classify, and summarize financial transactions accurately.

2. Handle daily processing of invoices, receipts, payments, and other financial documents.

3. Maintain and update accurate financial records in accounting software (e.g., Tally, QuickBooks, SAP).

4. Oversee the entire sales process, including the creation and processing of Sales Orders, Invoices, and Delivery Notes.

5. Efficiently manage accounts payable and receivable.

6. Provide timely and accurate Debtors and Creditors Ageing reports.

7. Perform monthly bank statement and general ledger account reconciliations.

8. Assist in the preparation of monthly, quarterly, and annual financial reports and statutory reports.

9. Ensure the proper management of statutory accounts.

10. Manage inventory accurately and ensure proper documentation related to inventory movements.

11. Assist senior management with tax-related matters and filings.

12. Maintain and update the Labor Register, Sales Register, and Purchase Register.

13. Provide support in ensuring accurate documentation and communication between departments.

• Solid understanding of IP network and TCP/IP
• Minimum of 7+ years’ work experience in IT
• Minimum of 4+ years experience as DevOps Enginneer
• Good interpersonal skills and communication written and oral.

The ideal candidate for this position will be responsible for working on PHP plugins and the PHP developer role.

Job Location: Sultanpur, New Delhi (on-site) 

Job Role: PHP Developer

Design, build, test, integrate, implement and maintain complex or large-scale web pages and web applications. 

• In-Depth knowledge of PHP, HTML, CSS, SQL, XML/Json, AJAX, JQuery, LAMP/WAMP   environments. 
• Expertise in PHP-based e-commerce portals like Magento, Shopify, Woocommerce, etc. 

Duties & Responsibilities: 

• Understanding of business requirements and the process of translating them into well-engineered and integrated technical solutions and reusable components. 
• Development of custom modules of Magento, Shopify, and Woocommerce.
• Integrating Magento / Other Ecommerce applications with other external applications like ERP etc. 
• Write elegant and clean code as a PHP Developer. 
• Implement plugins for Magento, Shopify, Woocommerce, etc. 
• Create clean, well-documented products, software, and services. 
• Work closely with product management, UX designers & QA. 
• Always look for ways to make the UI behave and perform better. 
• Develop technical solutions to complex problems which use ingenuity and creativity.
• Design, code, test, debug and document software according to the functional requirements 

Learn about our Culture: 

Wigzo is a culture-driven company powered by its employees, their vision, and their inspiration. All the employees live by the culture and values that define us. We value people for their talent, personality, competency, and ability to learn and grow. 

We create a work environment that allows people to thrive and show their best performance. We believe in meritocracy. We take pride in our diversity and strive to embrace diverse voices and create an inclusive workplace. To know more please visit: https://www.wigzo.com/employee-spotlight/">https://www.wigzo.com/employee-spotlight/

About Wigzo Technologies by Shiprocket:

Wigzo is an e-commerce marketing automation platform in which Shiprocket has acquired a majority stake. Together, we help businesses of all sizes delve deeper into data to unleash possibilities to enhance sales and income. Wigzo enables e-commerce firms to personalize each customer interaction, resulting in increased engagement, retention, loyalty, and lifetime value. 

An Omnichannel marketing automation suite, Wigzo enables you to understand your customers/visitors more intelligently so you market to them what they want and not what you have. It works on real-time customer insights with real-time communication and a personalization engine that helps marketers manage basic communication and also provides dynamic email, personalized notifications, user retention, real-time engagement, real-time content, and much more. 

Wigzo is holding 1000+ customers globally, it’s been 6+ years in the industry, with 100+ e-commerce brands working with us which results in 15 times business growth. For more information please visit our website: https://www.wigzo.com/">https://www.wigzo.com/