Floor Manager – Gaming Arena at TorqWars · Mumbai · 2 - 7 years · ₹4.2L - ₹7L / yr · Raised funding · Posted 6 Nov 2026
About TorqWars
TorqWars is building India's competitive RC racing. We are a sports-entertainment business running on three engines: experience-led arenas with timed racing, a league, and a D2C store for RC cars and parts. Our first arena opens soon in Bandra, Mumbai, and we are backed by The Foundery. Our mission is to make battling with machines a real sport. You will be part of the founding team that runs our first arena.
Role overview
You will run day-to-day floor operations at our RC racing arena in Bandra: staff, customers, equipment and in-store sales during each shift. You will report to the Head of Arena Operations. Before launch, you will help with set-up, stock receiving, staff training and trial runs.
Key responsibilities
- Run shift operations from opening to closing.
- Manage rosters, attendance, training and performance of game marshals, hosts and front desk staff.
- Conduct safety briefings, manage battery charging and keep the incident log.
- Coordinate with technicians on track and car maintenance.
- Handle retail billing, stock counts, the daily sales report and cash closing.
- Resolve customer queries and complaints on the floor.
- Coordinate with our café partner.
KPIs
Equipment uptime, footfall and daily sales, customer ratings and safety record.
Requirements
- 2+ years as a floor, shift or store manager or supervisor at an FEC, gaming zone, multiplex or retail store.
- Has led a frontline team through weekends and peak days.
- Experience with POS billing, stock management and cash handling.
- Experience with safety procedures and incident handling in a public venue.
Good to have
Go-karting or amusement park operations. Basic knowledge of electronics and batteries. Has run an outlet or café.
How we assess
A quick AI voice interview with your camera on (about 20 minutes, five main questions): real shifts you ran – a packed weekend, a staff no-show, a cash mismatch at closing and a safety incident – plus what your last manager would say about you. No RC knowledge is needed; we train you on the cars and the sport. We hire for calm under pressure, honesty, reliability and care for customers. Recent hands-on work matters more than total years, and we speak to references before any offer.
Your first 90 days
Opening and closing checklists running every shift, the first marshals and hosts trained and rostered, and a daily sales, uptime and incident report the Head of Arena Operations relies on.
What we offer
A founding role at a new arena, training on RC racing equipment, and growth into arena management as we open more locations.
Location
On-site at our Bandra arena, Mumbai (shift-based).
Hiring process
A short AI interview, a call with the Head of Arena Operations, a short assignment for shortlisted candidates, a site visit in Bandra with reference checks, and an offer within 1 week of the first call.
When you apply, share
- The venue or store you managed, your team size, and one result you improved.
- Current and expected CTC, and notice period.
Shubham Vishwakarma
Full Stack Developer - Averlon
About TorqWars
About
The home of competitive machine sports. Building Arenas and RC Machines
Our aim is to turn machine hobbies into organised sport, where competitors build, upgrade and maintain their own machines, then race them.
What we are building
- The sport: races, rankings and leagues, built around rivalries and progression.
- TorqWars Garage: machines, parts, accessories and technical support.
- The community: competitors, creators, builders and fans who love machines.
Why now
Esports showed that a hobby can become an organised sport. We are building the same for machines in India.
Who backs us
We are part of The Foundery. Our investors include Nikhil Kamath, Kishore Biyani and Ronnie Screwvala.
Build. Battle. Belong.
Photos
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About TorqWars
TorqWars is building India's competitive RC racing. We are a sports-entertainment business running on three engines: experience-led arenas with timed racing, a league, and a D2C store for RC cars and parts. Our first arena opens soon in Bandra, Mumbai, and we are backed by The Foundery. Our mission is to make battling with machines a real sport. You will work directly with the founders and own how your function is built from the ground up.
Role overview
You will own our first arena in Bandra end to end, from the final stage of fit-out to daily operations: team, equipment, safety, retail and the arena P&L. The operating model you build here becomes the playbook for every arena that follows. In the first few months you will be on the floor every day, hire and train the first team yourself, and lead operations through the launch.
Key responsibilities
- Complete fit-out, close snag lists, receive stock and open on the agreed launch date.
- Get licences, permissions and insurance in place with our admin and finance team.
- Run trial days and a soft launch before opening.
- Manage daily operations: opening and closing, staff rosters, front desk, and maintenance of tracks and cars.
- Hire, train and manage the floor team: floor managers, game marshals and hosts.
- Own safety: battery charging and storage, crowd management and incident reporting.
- Manage in-store retail sales and inventory.
- Own the arena P&L: revenue, staff costs, vendor costs and margins.
- Deliver tournaments and events at the arena with the community and events team.
KPIs
Launch date, equipment uptime, footfall, revenue per visitor, monthly margin and safety record.
Requirements
- Operations experience at family entertainment centres (FECs), gaming zones, retail stores or multi-site businesses, with hands-on floor work in the last 2–3 years. Senior candidates are welcome, and so are candidates with 3–5 years who have already run a site.
- Has opened at least one venue or store end to end: budget, vendors, permissions and hiring.
- Has managed frontline teams through weekends and peak days.
- Experience with safety SOPs and incident management in public spaces.
- Comfortable with budgets and a site P&L.
Good to have
Go-karting, bowling, trampoline park, gaming arena or amusement park operations. Basic knowledge of batteries and electronics. Has run an outlet or business of your own.
How we assess
A quick AI voice interview with your camera on (about 20 minutes, five main questions): a venue or store you opened or ran (the timeline, the budget, the team you hired and the numbers you moved), a safety incident and how you handled it, a TorqWars arena launch scenario to plan out loud, and what your last manager would say about you. We do not expect you to know RC cars; we will teach you the sport. We hire for intelligence, energy and integrity. Specific, honest answers score well; rehearsed ones do not. We speak to references before any offer.
Your first 90 days
The arena open on the agreed date with licences, insurance and SOPs in place; the first floor team hired and trained; and a daily dashboard for footfall, revenue, uptime and safety running.
What we offer
Leadership of a new venue format, 0.1–0.5% ESOPs (vesting as set out in the offer letter), direct work with the founders, and growth into a multi-arena role. A two-year mission: open our first arenas and write the playbook every new arena runs on.
Location
Work from office, Mumbai: on-site at our Bandra arena, with time at our Worli office.
Hiring process
A short AI interview, a call with a founder, a short assignment for shortlisted candidates, a site visit in Bandra with reference checks, a final conversation with our co-founder, and an offer within 2 weeks of the first call.
When you apply, share
- A venue or store you opened or managed, with team size and one result you improved.
- Current and expected CTC, and notice period.
Daily / Shift Duties
üConduct pre-opening inspection of the outlet, including cleanliness, equipment readiness, stock position, staffing, ambience, and checklist completion.
üLead daily team briefing covering targets, guest focus points, menu availability, priorities, and service reminders.
üRemain visible during service periods to monitor guests, coach staff, remove bottlenecks, and intervene before issues escalate.
üCheck in with guests actively, especially during busy periods or after recovery situations.
üReview billing trends, sales opportunities, stock concerns, wastage, and service bottlenecks through the day.
üEnsure opening, mid-shift, and closing reports are completed accurately and on time.
üHandle escalations relating to product quality, delay, staff conduct, refunds, and exceptional guest requests.
üReview team performance daily and provide immediate coaching or recognition as required.
üVerify closing discipline including cash, inventory concerns, unresolved complaints, hygiene closure, and next-day readiness.
Knowledge, Skills & Behavior Standards
üStrong outlet leadership, team supervision, and floor presence.
üHands-on understanding of restaurant/cafe operations across service, kitchen coordination, cash, stock, hygiene, and guest handling.
üExcellent guest relations and complaint-handling capability with mature judgement.
üCommercial awareness of sales drivers, labor productivity, wastage control, and customer retention.
üAbility to train, coach, correct, and motivate teams consistently.
üGood reporting discipline, accountability, and attention to detail.
üDecisive, calm, solution-oriented, and willing to do what managers sometimes forget: manage.
Performance Measures
üGuest satisfaction scores, repeat guest feedback, and complaint resolution quality.
üSales achievement, average bill value, upselling conversion, and productivity targets.
üSOP compliance, checklist completion, audit readiness, and hygiene scores.
üTeam punctuality, grooming, training completion, and attrition control.
üWastage control, stock discipline, and operational error reduction.
üOverall outlet readiness, smooth service flow, and management confidence in the unit.
Minimum Preferred Profile
ü3–7 years of relevant hospitality, restaurant, QSR, or cafe operations experience, with at least some team leadership exposure.
üStrong service mindset with practical experience in outlet opening/closing, guest handling, and people management.
üComfort with POS reports, shift planning, and basic commercial tracking.
üDiploma/degree in hospitality preferred but not mandatory for a proven operator.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon