System Administrator

Location: Chakala, Andheri East, Mumbai

Experience: 2-4 Years

Looking for a role where your Zoho CRM expertise can make a real impact?

We're seeking a Zoho CRM Executive who enjoys improving processes, managing CRM data, building automation, and supporting business teams. If you've worked hands-on with Zoho CRM and want to take ownership of CRM operations, we'd love to hear from you.

What You'll Do

• Manage and maintain Zoho CRM on a daily basis
• Create workflows, automation rules, reports, and dashboards
• Support lead management and sales pipeline activities
• Ensure CRM data is accurate, organized, and up to date
• Handle data imports, updates, and cleanup projects
• Work with teams across Sales, Marketing, and Operations
• Support CRM integrations with business tools and platforms
• Identify process improvements and help drive CRM efficiency

What We're Looking For

• 2-4 years of hands-on Zoho CRM experience
• Experience creating workflows and automation
• Strong understanding of CRM data management
• Experience building reports and dashboards
• Good problem-solving and communication skills
• Ability to work independently and take ownership

Nice to Have

• Experience supporting Sales or Marketing teams
• Exposure to CRM integrations
• Experience with CRM process improvement initiatives

Why Join?

• Opportunity to own and improve CRM processes
• Cross-functional exposure across multiple business teams
• High-impact role with visibility and responsibility
• Learning and growth opportunities in operations and CRM management

Apply If You Have

✅ Strong Zoho CRM experience

✅ Experience with workflows, reports, and dashboards

✅ A passion for process improvement and data accuracy

✅ A proactive and solution-oriented approach to work

We're primarily looking for candidates with hands-on Zoho CRM experience.

Application Guidelines & Communication Policy

To ensure a fair and consistent recruitment process, all candidates must submit their applications through our official application link: https://jobs.lever.co/dulcedo/c6a23d86-618b-48cb-8c76-9803c0b613cb

All recruitment-related communication should take place through the designated application channel. Please do not contact Dulcedo executives, hiring managers, or employees directly regarding this opportunity.

The use of automated tools, AI agents, scraping technologies, or third-party contact databases to collect employee contact information for unsolicited recruitment outreach is strictly prohibited.

Candidates who bypass the official application process by sending unsolicited applications or recruitment-related messages directly to Dulcedo employees may be disqualified from consideration.

We appreciate your interest in Dulcedo and your cooperation in respecting our recruitment process!

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We Are Dulcedo

What sets Dulcedo apart is that, for us, this business is not a numbers game. We are a full-service talent management agency dedicated to building lasting brands around our creators. We promote process, structure, and sustainable growth, all within an extremely collaborative setup where everyone shares the same goal: delivering white-glove service to the talents we represent and the brands who want to partner with them.

Our focus goes beyond short-term wins. It's about fostering meaningful careers, elevating creative voices, and creating long-term value for both talents and partners alike.

As the largest multidisciplinary talent management group in Canada and a leading force across North America, Dulcedo represents and manages the international careers of creators across the influencer, entertainment, sports, and gaming industries.

The Opportunity

We're looking for a Senior Zoho Developer to help us accelerate the development, customization, and optimization of our internal business systems.

This isn't a traditional Zoho Administrator role. We're looking for someone who can understand a business challenge, architect a solution, and independently bring it to life.

You'll play a key role in building scalable systems, automating complex workflows, and improving how our teams operate across Finance, Accounting, Talent Management, and Operations.

We're also looking for someone who embraces AI-assisted development, using modern tools to accelerate delivery, solve complex problems, and build smarter solutions without compromising quality or security.

This opportunity is structured as an independent contractor engagement with a full-time scope of work, rather than a project-based freelance assignment. You'll work closely with our North American team and take ongoing ownership of technical development initiatives.

What You'll Do

• Design, develop, and optimize advanced solutions across the Zoho ecosystem, including Zoho CRM, Zoho Creator, Zoho Flow, and Deluge scripting.
• Independently architect and deliver complex technical solutions, from understanding business requirements through development, testing, and deployment.
• Build and maintain integrations between Zoho and external platforms using APIs, webhooks, and other integration technologies.
• Develop automations and workflows that improve operational efficiency and reduce manual processes.
• Troubleshoot existing applications, identify root causes, and implement reliable, long-term solutions.
• Leverage AI-assisted development tools such as Cursor, Claude Code, GitHub Copilot, or equivalent technologies to accelerate development and improve productivity.
• Collaborate with internal stakeholders to translate operational challenges into practical, scalable technical solutions.
• Ensure solutions are secure, maintainable, well-documented, and built to support long-term business growth.

What We're Looking For

• 6+ years of professional software development experience, including at least 4 years of hands-on Zoho development.
• Advanced expertise across the Zoho ecosystem, particularly Zoho CRM, Zoho Creator, Deluge scripting, and workflow automation.
• Proven experience independently architecting, developing, and delivering complex Zoho solutions in a production environment.
• Strong knowledge of APIs, webhooks, system integrations, and technical troubleshooting.
• Demonstrated experience using AI-assisted development tools such as Cursor, Claude Code, GitHub Copilot, or equivalent technologies in real development workflows.
• Strong software engineering fundamentals, including solution architecture, code quality, security, testing, and maintainability.
• Ability to translate business requirements into technical solutions and take ownership of projects from beginning to end.
• Excellent problem-solving, communication, and collaboration skills.
• A proactive, resourceful mindset and the ability to work independently with minimal oversight.
• Ability to collaborate effectively with a North American team, including some working-hour overlap with Montreal, Canada (Eastern Time).

While these experience benchmarks reflect the seniority we're targeting, demonstrated ability to independently architect and deliver sophisticated Zoho solutions matters more to us than years of experience alone.

Nice to Have

• Experience with Python and/or JavaScript.
• Experience integrating Zoho with NetSuite, ERP systems, or other enterprise applications.
• Experience developing AI agents, AI-powered workflows, or advanced business automations.
• Experience building technical solutions for cross-functional business operations.

The Dulcedo Experience!

As an independent contractor collaborating with Dulcedo, you'll have the opportunity to contribute to meaningful technical initiatives within a growing North American organization.

Here's what you can expect:

• Fully remote collaboration: Work from your location while maintaining some overlap with Montreal business hours.
• Autonomy and ownership: Take responsibility for sophisticated technical challenges and see your solutions make a real impact.
• AI-forward development: Work in an environment that embraces modern AI development tools and encourages smarter, more efficient ways of building.
• Cross-functional collaboration: Partner with stakeholders across Finance, Accounting, Talent Management, and Operations.
• Meaningful technical challenges: Help build and optimize the systems supporting a growing multidisciplinary talent management company.

Engagement Details

• Engagement type: Independent contractor.
• Workload: Full-time scope of work, with ongoing technical responsibilities rather than isolated freelance projects.
• Location: Fully remote, open to international candidates.
• Working hours: Some overlap with Montreal business hours (Eastern Time) is required.
• Duration: Proposed initial three-month engagement, with potential for extension based on performance, business needs, and mutual fit. Final terms are subject to confirmation.

Ready to Build With Us?

If you're a technically strong, resourceful developer who enjoys solving complex challenges, taking ownership, and using AI to build smarter solutions, we'd love to hear from you.

We're especially interested in learning about the complex Zoho solutions you've personally designed and delivered and how you've incorporated AI-assisted development into your work.

Apply now and help us build the next generation of Dulcedo's internal systems!

About the job

We are looking for an experienced and proactive HR Manager to lead HR operations and administrative functions across both organizations. You will own the full employee lifecycle, build and improve HR processes, and work closely with leadership on people strategy. This is a fully remote position.

Key Responsibilities

• Lead end-to-end HR operations, including hiring, onboarding, offboarding, leave and attendance management.
• Own and maintain accurate employee records, HR documentation and compliance with HR policies and labour laws.
• Design, implement and update HR policies, processes and the employee handbook.
• Manage performance reviews, appraisal cycles and employee development plans.
• Drive employee engagement, retention and workplace culture initiatives.
• Handle employee relations, grievances and disciplinary matters with discretion.
• Partner with leadership on workforce planning, compensation and HR budgets.
• Host and coordinate internal meetings, capture action items and track follow-through.
• Oversee project tracking systems, follow up with stakeholders and surface blockers.
• Manage HR systems, CRM and business tools, including Zoho CRM.
• Supervise administrative support, including inbox management, backups and document organization.

Qualifications

• 3-7 years of experience in HR, with at least 2 years in a managerial or lead HR role.
• Bachelor's degree in Human Resources, Business Administration or a related field. An MBA or PGDM in HR is preferred.
• Strong knowledge of HR best practices, Indian labour laws and compliance.
• Proven ability to handle confidential information with discretion and professionalism.
• Experience with HR systems, CRM platforms, and Zoho CRM and tools.
• Excellent verbal and written communication skills in English.
• Strong leadership, organizational and problem-solving skills.
• Self-motivated and able to work independently in a remote environment.

What We Offer

• A flexible, results-driven work culture.
• A fully remote role. Use your own device with a stable internet connection.
• The chance to build and shape the HR function as the company grows.

🚀 We’re Hiring: Windows System Administrator & MDM Administrator Experience: 6+ Years

Required Skills:

Good to Have: Apple Business Manager, Okta, SCCM, Citrix DaaS / VMware Horizon, and ITIL knowledge.

IT Systems Engineer

Location: Bengaluru, India · On-site | Experience: 5+ years in IT systems / infrastructure

Department: IT & Information Security | Employment Type: Full-time | Reports To: Engineering Leadership

Focus: Own the identity, endpoints, network, and compliance backbone that powers immersive technology at

scale.

The Mission

About Metadome.ai

Metadome.ai is an immersive 3D & XR technology company that enables cloud-based, photorealistic, and captivating customer experiences for brands. Our technology offers a complete stack for creating immersive 3D & XR applications with omni-channe deployment across both in-store and digital touchpoints, and over a multitude of devices. These experiences span a spectrum of use cases across the automotive, home décor, fashion, and cosmetics & accessories sectors. Our flagship automotive platform — Autodome — enables unprecedented photorealistic, cloud-based immersive 3D & XR applications that cover the entire pre-retail funnel, empowering brands to launch products virtually and drive awareness, engagement, and bookings among modern automotive consumers. Today, we are trusted partners to leading brands across the globe — including Unilever, MG Motor, Lexus, Asian Paints, Tata Motors, and Royal Enfield, among others. We have also partnered with the likes of TCS, SAP , and PwC, and are an active voice in the XR community, including the

Metaverse Standards Forum and the VR/AR Association.

About the Role

We are looking for a hands-on IT Systems Engineer to own and run the technology backbone that keeps our teams productive and our data secure. You will be the single point of accountability for IT operations and information security across a multi-location business where 24x7 systems availability is core to how we operate — managing identity, endpoints, network, and our cloud workspace, while operating and continuously hardening our GDPR, SOC 2, and ISO 27001 compliance posture.

This is a builder-operator role, not a supervisory one. We run a tight ship on security and compliance, and we expect you to have personally implemented and operated the systems and controls described below — you should know them inside out, down to the configuration, the evidence, and the edge cases.

Core Responsibilities

● Identity & Access Management — JumpCloud:

○ Own the JumpCloud directory end-to-end: user lifecycle (joiner / mover / leaver), groups, and organizational structure.

○ Administer SSO, enforce MFA, and configure conditional and device-based access policies across all SaaS applications.

○ Manage cross-platform device policies (macOS, Windows, Linux) via JumpCloud device management, including disk encryption and compliance baselines.

○ Integrate RADIUS / LDAP for Wi-Fi and application authentication.

○ Automate onboarding and offboarding to guarantee least-privilege access and clean, auditable deprovisioning.

● Google Workspace Administration — GWS:

○ Administer the Google Workspace tenant: users, groups, organizational units, and email routing.

○ Configure and enforce security controls — 2-Step Verification, context-aware access, DLP rules,

and sharing / visibility policies.○

○ Manage retention, eDiscovery, and legal holds through Google Vault. Optimize licensing and SaaS spend across Workspace and other portals.

Endpoint & Threat Protection — Sophos:

○ Deploy, configure, and manage Sophos Central (Intercept X / XDR) across all endpoints and

servers.

○ Monitor alerts, triage threats, and lead incident detection, response, and remediation.

○ Maintain endpoint encryption, web / application control, and device-hardening standards.

○ Where Sophos Firewall is in use, manage firewall policies, IPS, and secure remote access.

Network, Firewall & Wi-Fi:

○ Design, configure, and maintain firewalls, VLAN segmentation, VPN, and secure remote access.

○ Administer enterprise Wi-Fi and wired networks (switches, access points), including

RADIUS-backed authentication.

○ Manage LAN / WAN connectivity, ISP relationships, and network performance and uptime.

○ Implement network monitoring, intrusion detection, and centralized logging.

Hardware, Software & Asset Management:

○ Own the full hardware lifecycle — procurement, provisioning / imaging, maintenance, repair, and

decommissioning.

○ Support a mixed fleet of macOS, Windows, and Android devices, including high-performance workstations and XR / VR hardware used by our creative and engineering teams.

○ Maintain an accurate hardware and software inventory and asset register.

○ Manage software deployment, patch management, and license compliance.

Security, Risk & Compliance — GDPR · SOC 2 · ISO 27001:

○ Operate and continuously improve the company's Information Security Management System

(ISMS).

○ Own day-to-day compliance for GDPR, SOC 2 (Type II), and ISO/IEC 27001 — including control

implementation, evidence collection, and continuous monitoring.

○ Conduct risk assessments, internal audits, periodic access reviews, and vendor security / DPA

assessments.

○ Serve as a primary point of contact during external audits and customer security reviews.

○ Maintain security policies, records of processing (RoPA), DPIAs, and incident / breach-response

runbooks.

○ Drive security-awareness and phishing-simulation programs across the organization.

IT Operations & Support:

○ Ensure 24x7 high availability of core systems and meet defined uptime and SLA metrics.

○ Provide escalation-level troubleshooting and support across macOS, Windows, and Android.

○ Manage backups, disaster recovery, and business-continuity testing.

○ Coordinate internal teams and third-party vendors to deliver IT projects on time and within

budget.

○ Maintain documentation, runbooks, and standard operating procedures.

○ Own and report on the IT budget and asset allocation.

Required Skills & Experience

● 5+ years in IT systems / infrastructure engineering — with direct, hands-on ownership of the systems

below rather than purely supervisory exposure.

● JumpCloud — demonstrated hands-on expertise across identity, SSO, MFA, and device management.

● Google Workspace (GWS) — deep admin-console experience including security, DLP , and Vault.

● Sophos — hands-on endpoint / XDR administration and threat response.

● Networking — firewall configuration, Wi-Fi, VLANs, VPN, LAN / WAN, and RADIUS / LDAP fundamentals.

● GDPR, SOC 2 & ISO 27001 — hands-on — you have personally taken an organization through at least one

full audit / certification cycle and know the controls, evidence, and auditor expectations inside out.

Cross-platform support — proven troubleshooting across macOS, Windows, and Android in a 24x7, multi-location environment.

System security — solid grasp of IDS / IPS, endpoint hardening, encryption, and backup / recovery.

Education — B.Sc. / B.Tech in Information Technology, Computer Science, or a related discipline.

Mindset — strong documentation discipline, ownership, resourcefulness, and a structured, problem-solving approach.

Preferred Qualifications

●Relevant certifications — e.g., ISO 27001 Lead Implementer / Auditor, CompTIA Security+ / Network+, or vendor certifications from JumpCloud and Sophos.

●Experience with compliance-automation platforms such as Sprinto, Vanta, or Drata.

●Scripting and automation for IT operations (Bash, PowerShell, or Python).

●Experience in a fast-paced SaaS or technology company serving enterprise and global clients.

●Familiarity with supporting creative, 3D, or XR workflows and high-performance computing environments.

Why Join Us

You will own the systems and security posture of a company building category-defining immersive technology for some of the world's most recognizable brands. It is a high-trust, high-ownership role with the autonomy to design things properly — and the visibility that comes with keeping a security- and compliance-first business running

flawlessly.

Full Stack

CRM Management

Website Development

Mobile App Maintenance

POS Software Onboarding

AI Integration & Automation

Technical support

CRM Reporting

Software Development Engineer

What you'll do

Be the dedicated engineer for one of our clients. Learn their business, find what to automate, and build it.

Build automations, integrations, and web apps on whatever the client runs business platforms like the Zoho suite, cloud services like Azure, and custom apps where needed.

Work with APIs every day: connect systems, move data, make tools talk to each other.

Own work end to end: hear the problem from the stakeholder, build the solution, ship it, demo it, support it.

Resolve client tickets and bugs fast. Keep their systems and data healthy.

Write things down: clear docs, clear updates, clear commit history.

What we're looking for

2–5 years shipping software that works and being able to read it, debug it, and stand behind it.

Strong with REST APIs and integrations between systems.

Happy working inside business platforms (Zoho, Salesforce, or similar). Much of the leverage in this role lives there, not in custom code.

You can sit in a call with a non-technical client, understand the real problem, and come back with a working solution.

Self-driven. You'll often be the only engineer on a problem.

Why you'll love this role

Full ownership from first call to delivery you run projects, not just a ticket queue.

Direct access to clients and leadership. Your decisions ship the same week.

Constant variety: new systems, new problems, new builds.

Software Development Engineer

What you'll do

Be the dedicated engineer for one of our clients. Learn their business, find what to automate, and build it.

Build automations, integrations, and web apps on whatever the client runs business platforms like the Zoho suite, cloud services like Azure, and custom apps where needed.

Work with APIs every day: connect systems, move data, make tools talk to each other.

Own work end to end: hear the problem from the stakeholder, build the solution, ship it, demo it, support it.

Resolve client tickets and bugs fast. Keep their systems and data healthy.

Write things down: clear docs, clear updates, clear commit history.

What we're looking for

2–5 years shipping software that works and being able to read it, debug it, and stand behind it.

Strong with REST APIs and integrations between systems.

Happy working inside business platforms (Zoho, Salesforce, or similar). Much of the leverage in this role lives there, not in custom code.

You can sit in a call with a non-technical client, understand the real problem, and come back with a working solution.

Self-driven. You'll often be the only engineer on a problem.

Why you'll love this role

Full ownership from first call to delivery you run projects, not just a ticket queue.

Direct access to clients and leadership. Your decisions ship the same week.

Constant variety: new systems, new problems, new builds.

Location – Bangalore

Work Mode - Hybrid

Shift – 3 PM to 12 Am IST

Job Description: 

• Administer and support Windows-based collaboration tools and infrastructure.
• Manage and maintain Slack workspace configuration, user provisioning, permissions, channels, and policies.
• Support and configure third-party applications and integrations that connect with Slack.
• Troubleshoot issues related to collaboration platforms, messaging, notifications, bots, and integrated applications.
• Coordinate with IT, security, and business teams to implement collaboration solutions aligned with company needs.
• Maintain documentation for collaboration systems, configurations, and support processes.
• Monitor system performance, usage, and service health for collaboration tools.
• Assist with rollout of new collaboration features, tools, and automation workflows.
• Bachelor’s degree in Information Technology, Computer Science, or related experience.
• Experience administering Windows environments in an enterprise setting.
• Hands-on experience with Slack administration.
• Knowledge of applications that integrate with Slack, such as ticketing, productivity, conferencing, monitoring, or workflow tools
• Familiarity with Active Directory, Microsoft 365, or related enterprise platforms
• Strong communication and organizational skills.

Azure AD + Windows & SQL Administrator

Location: Faridabad, Haryana

Experience: 8+ Years

Employment Type: Full-time

Role Overview

We are looking for an experienced Azure AD / Microsoft Entra ID + Windows & SQL Administrator with 8+ years of hands-on experience in managing enterprise infrastructure and hybrid Microsoft environments.

The candidate will be responsible for administration, troubleshooting, security, monitoring, backup, patching, and maintenance of Azure AD/Entra ID, Active Directory, Windows Server, and Microsoft SQL Server environments.

Required Skills

• Strong hands-on experience with Microsoft Azure AD / Entra ID.
• Strong knowledge of Active Directory and Azure AD Connect / Entra Connect.
• Extensive experience in Windows Server Administration – 2016/2019/2022.
• Strong experience with Microsoft SQL Server Administration.
• Hands-on experience with SQL Backup, Restore, Patching, and Performance Tuning.
• Good knowledge of DNS, DHCP, and Group Policy (GPO).
• Strong PowerShell scripting and automation skills.
• Experience working with Hybrid Identity and Azure Infrastructure.
• Strong troubleshooting and problem-solving skills.
• Ability to work in an enterprise/global infrastructure environment.