Responsible for the installation, configuration, administration and optimization of Microsoft Windows operating systems.
Duties:
- Install, configure, and maintain Microsoft Windows Server Operating Systems.
- Manage Active Directory, Group Policy, DNS and other core Windows Services.
- Monitor server performance, ensure high availability and implement necessary upgrades or patches.
- Troubleshoot issues related to Microsoft Server environments.
- Design, implement and maintain VMware infrastructure, including vSphere, ESXi hosts and vCenter.
- Manage virtual machine provisioning, resource allocation and optimization.
- Troubleshoot issues related to vSphere, VSAN and Nutanix environments.
- Ability to work on-call rotations and off hour assignments as needed.
- Act as a subject matter expert for Microsoft technologies and compatible systems in Cloud and Virtualized environments.
- Develop scripts to automate repetitive tasks.
- Document procedural runbooks to be utilized by all team members.
Qualifications:
- Four-year degree in related field, or equivalent experience preferred.
- 5-7 years of advanced technical support in a structured team environment.
- Prior experience in a Managed Services Provider (MSP) or advanced technical support environment is required. Must be familiar with working in a 24/7/365 environment.
- Ability to understand, interpret, and glean results from complex technical relationships.
- Ability to complete projects/tasks on-time, on/under budget track record is preferred.
- Understanding of software configurations, compatibilities, and licensing.
- Knowledge of network printers, Windows 2016, 2019, and 2022.
- Knowledge of Remote Desktop Services (RDS).
- Knowledge of virtualization environments: VMware (required), OLVM, Azure HCI
- Understanding of GPO’s and Domain Trusts
- Familiarity with change management processes and ticketing systems (Service Now Preferred).
- Knowledge of related industry best practices.
- Demonstrates commitment to providing Quality Customer Experience.
- Excellent service-driven customer-focused skills.
- Proven ability to work in both a team environment and independently. Exhibit a high level of individual initiative.
- Ability to multi task, prioritize, and successfully follow-to-completion all assigned tasks.
- Ability to work with minimal supervision. Ability to take direction from all levels.
- Excellent reading, oral, written and interpersonal communications skills.
- Work from verbal and written instructions or requirements of varying levels of detail.
- Proven ability to absorb, master and leverage emerging technologies. Strong problem solving abilities.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Trellissoft Inc.
About
A pioneer in delivering world-class IT services for over 10 years in the industry. We help start-up and product companies in building innovative and award-winning products and modernizing their current technology products. Our services can help you right from developing product roadmaps to building unparalleled products to transform your business. We partner with multiple clients to simplify and solve their complex engineering challenges and deliver cost-effective and innovative solutions.
Tech stack
PythonCandid answers by the company
TrellisSoft is a technology service provider founded in 2016 that specializes in AI solutions and digital transformation. With a team of 200+ experts globally, they help both startups and established companies build innovative products and modernize existing technology systems. Their core services include generative AI implementation, custom software development, and enterprise solutions, with particular expertise in healthcare, blockchain, fintech, and e-commerce sectors. TrellisSoft stands out for its comprehensive approach to technology services, combining AI innovation with practical business solutions. They offer everything from AI-powered contact center solutions to intelligent document processing, helping businesses automate workflows and enhance customer experiences. As a technology partner, they not only provide development services but also act as strategic consultants in their clients' digital transformation journeys.
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