Support Engineer (2-4 years) (Trading/Fintech Domain)

We are looking for an Application Support Engineer with experience in Linux/Unix, Windows administration, application monitoring, and production support. The candidate should be skilled in incident management, troubleshooting, and monitoring tools such as Splunk, Grafana, and AppDynamics.

Responsibilities

• Provide application and production support, ensuring system availability and stability.
• Troubleshoot application, server, and infrastructure issues across Linux/Unix and Windows environments.
• Monitor application performance using Splunk, Grafana, and AppDynamics.
• Manage incidents, service requests, and changes through ServiceNow.
• Perform root cause analysis and coordinate with relevant teams to resolve issues.
• Ensure SLA compliance and minimize service disruptions.

Required Skills

• Application Support / Production Support
• Linux/Unix and Windows
• Monitoring tools: Splunk, Grafana, AppDynamics
• ITSM tool: ServiceNow
• Incident, problem, and change management
• Strong troubleshooting and communication skills

The L1 Application Support team is the first line of defense for all production-related customer issues. You will handle customer queries, follow Standard Operating Procedures (SOPs) to resolve incidents, perform preliminary checks, and escalate issues to the Integration Engineering or Development teams when required. This role ensures smooth platform operations, fast response times, and a great customer experience.

Job description: https://drive.google.com/file/d/1MvBp9I_xsheIhmKUwgH8iNPaTydLGwZ1/view?usp=drive_link

Application form: https://docs.google.com/forms/d/e/1FAIpQLSf8CM2g22WLPD9QWxK8o2cdAr_y6PhWzIb-Z0k5sQ59ufdsGQ/viewform?usp=dialog

Responsibilities

1. Incident Handling & Production Support
2. Escalation & Coordination
3. Monitoring & Alerts
4. Documentation & SOP Adherence
5. Customer Interaction

Requirements and Qualifications:

1. Minimum 1 year of experience as App support or product support
2. Basic understanding of APIs, JSON, request/response flow.
3. Ability to read logs and use monitoring tools.
4. Strong communication and customer-handling skills.

Location: Bangalore, Karnataka

Job Summary

We are looking for an Application Support Engineer with hands-on experience in Linux/Unix, Windows administration, monitoring tools, and incident management. The candidate will be responsible for application monitoring, troubleshooting, incident resolution, and ensuring smooth production operations.

Key Responsibilities

• Provide L1/L2 application and production support.
• Troubleshoot application, system, and server-related issues in Linux/Unix and Windows environments.
• Monitor application performance using Splunk, Grafana, and AppDynamics.
• Handle incidents, service requests, and changes using ServiceNow.
• Perform log analysis, root cause analysis (RCA), and issue resolution.
• Coordinate with application, infrastructure, and development teams to resolve production issues.
• Ensure SLA compliance and maintain proper incident documentation.
• Support continuous monitoring and improve application stability and availability.

Required Skills

• 3–5 years of experience in Application Support or Production Support.
• Hands-on experience with Linux/Unix and Windows environments.
• Experience with monitoring tools such as Splunk, Grafana, or AppDynamics.
• Working knowledge of ServiceNow and Incident Management.
• Good troubleshooting, analytical, and communication skills.
• Willingness to work in a production support environment.

Job Details

• Location: Hyderabad
• Work Mode: WFO
• Notice Period: Immediate Joiners Only

Support Engineer

The Support Engineer will be responsible for providing technical support for the Risk Management System (RMS) product, ensuring that both internal and external users can resolve issues quickly and efficiently. This role involves troubleshooting technical problems, providing solutions, and collaborating with engineering and QA teams to enhance the product. Additionally, the Support Engineer will assist with user training, monitor system performance, and contribute to continuous product improvement. 

Roles and Responsibilities

• Act as the first point of contact for users experiencing issues with the RMS platform, both internally and externally. 
• Troubleshoot and resolve product-related issues, ensuring minimal disruption to users. 
• Collaborate with product and engineering teams to identify and resolve recurring technical problems and escalate more complex issues. 
• Document support tickets, ensuring detailed tracking of issues, resolutions, and feedback. 
• Provide training and guidance to users on how to effectively use the RMS system.
• Ensure customer satisfaction by providing timely and effective solutions to any issues faced by users. 
• Assist in the preparation of knowledge base articles, user documentation, and FAQs to empower users to resolve minor issues independently.
• Respond to user queries in a friendly and professional manner, ensuring clear communication. 
• Proactively follow up with customers to ensure issues are resolved to their satisfaction.

Required Skills

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. 
• Prior experience in software support preferably in a fintech or financial services environment. 
• Experience with troubleshooting software and hardware issues in a production environment.
• Hands-on experience with common support/ticketing tools (e.g., JIRA, Bugzilla, Selenium, Postman, etc.).
• Ability to manage multiple priorities and deliverables in a fast-paced environment.
• Familiarity with databases like SQL.

We are looking for an experienced Application Support Engineer with strong expertise in Linux/Unix, Networking, Routing, Load Balancing, and Production Support. The ideal candidate should have hands-on experience troubleshooting application and infrastructure issues using enterprise monitoring and observability tools such as Splunk, Grafana, and AppDynamics.

Key Responsibilities

• Provide L2/L3 production support for enterprise applications and infrastructure.
• Troubleshoot application, Linux/Unix, network, routing, and connectivity-related issues.
• Monitor application and infrastructure health using Splunk, Grafana, and AppDynamics.
• Analyze alerts, logs, performance metrics, and system behavior to identify issues.
• Troubleshoot routing, load balancing, connectivity, and network-related problems.
• Perform incident investigation, troubleshooting, and root cause analysis.
• Coordinate with Network, Infrastructure, Application, and other technical teams for issue resolution.
• Handle production incidents and ensure timely resolution within defined SLAs.
• Participate in problem management and identify recurring issues.
• Perform application health checks and proactively identify potential failures.
• Maintain troubleshooting guides, runbooks, and operational documentation.
• Support planned changes, deployments, and maintenance activities.

Must-Have Skills

Application Support

Linux / Unix

Networking

Routing

Load Balancing

Splunk

Grafana

AppDynamics

Production Support

Incident Management

Troubleshooting

Required Skills & Tools

• 4–6 years of experience in Application / Production Support.
• Strong hands-on experience with Linux/Unix administration and troubleshooting.
• Good understanding of TCP/IP, networking, routing, and connectivity concepts.
• Practical experience troubleshooting load balancing issues.
• Hands-on experience with monitoring and observability tools such as Splunk, Grafana, or AppDynamics.
• Strong log analysis and troubleshooting skills.
• Experience handling production incidents and working within SLA-driven environments.
• Strong communication and coordination skills.

Preferred Experience

• Exposure to ITIL processes including Incident, Problem, and Change Management.
• Experience with scripting/automation using Shell or Python.
• Exposure to cloud environments is an added advantage.
• Experience supporting enterprise-scale applications and infrastructure.

Key Competencies

• Strong analytical and troubleshooting skills.
• Ability to work under pressure during critical production incidents.
• Strong ownership and accountability.
• Excellent communication and stakeholder management.
• Ability to work collaboratively with global technical teams.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.

We are looking for an experienced Application Support Engineer with strong knowledge of Network, DNS, Linux/Unix, and application monitoring tools. The candidate will be responsible for production support, incident troubleshooting, monitoring, and ensuring application availability and stability.

Responsibilities:

• Provide L2/L3 application and production support for critical applications.
• Troubleshoot issues related to Network, DNS, Linux/Unix, and application connectivity.
• Monitor application health, performance, and availability using Splunk, Grafana, AppDynamics, or similar tools.
• Analyze logs, alerts, and performance metrics to identify and resolve incidents.
• Handle incident, problem, and change management activities as per ITIL processes.
• Perform root cause analysis (RCA) and implement preventive measures.
• Coordinate with Network, Infrastructure, Development, and other support teams for issue resolution.
• Participate in production deployments, maintenance activities, and on-call support.
• 
  

Required Skills:

• Strong experience in Application/Production Support.
• Good knowledge of Linux/Unix administration and troubleshooting.
• Strong understanding of Networking concepts and DNS.
• Hands-on experience with Splunk, Grafana, AppDynamics, or similar monitoring tools.
• Good understanding of TCP/IP, HTTP/HTTPS, load balancing, and connectivity troubleshooting.
• Experience with incident, problem, and change management.
• Strong troubleshooting, communication, and stakeholder management skills.
• Good knowledge of SQL and application log analysis is preferred.

Role Summary:

We are looking for an experienced Application Production Support Engineer with strong expertise in application support, incident and change management, Linux/Unix, SQL, Oracle, and monitoring tools. The candidate will be responsible for maintaining application availability, troubleshooting production issues, monitoring system performance, and coordinating with technical and business stakeholders.

Key Responsibilities

• Provide L2/L3 production support for business-critical applications.
• Monitor applications and infrastructure using Splunk, Grafana, and AppDynamics.
• Analyze and resolve production incidents within defined SLAs.
• Perform incident, problem, change, and service request management.
• Troubleshoot application issues across Linux/Unix, SQL, and Oracle environments.
• Perform SQL queries and database-level troubleshooting to identify application issues.
• Analyze application logs, alerts, and performance metrics to identify root causes.
• Coordinate with development, database, infrastructure, and other technical teams for issue resolution.
• Participate in Root Cause Analysis (RCA) and implement corrective/preventive actions.
• Support application deployments, releases, and production changes.
• Ensure effective communication with business users and stakeholders during critical incidents.
• Identify recurring issues and drive problem management and service improvement initiatives.
• Maintain support documentation, knowledge articles, and operational procedures.
• Participate in on-call/shift support as required.

Mandatory Skills

• 6+ years of experience in Application Production Support.
• Strong experience in Incident & Change Management.
• Hands-on experience with Linux/Unix.
• Good knowledge of SQL and Oracle database support.
• Experience with monitoring and observability tools:
• Splunk
• Grafana
• AppDynamics
• Strong troubleshooting and problem-solving skills.
• Good understanding of application monitoring, logs, alerts, and performance analysis.
• Strong stakeholder management and communication skills

• Linux troubleshooting
• Hands-on AWS
• Production/Application Support
• Bash/Shell/Python
• Monitoring/log analysis
• Incident resolution
• Application deployment/support
• Basic networking and database knowledge
• Production/batch support exposure
• Willingness for rotational weekend/critical production support

Role Summary

We are seeking a proactive and technically skilled Python Application Support Engineer to join our Technical Operations team. This role is crucial for ensuring the stability and reliability of our mission-critical, Python-based applications. You will be responsible for timely incident resolution, deep-dive troubleshooting, implementing permanent fixes, and driving operational efficiency through automation.

🔑 Key Responsibilities

Technical Troubleshooting & Incident Management

• Incident Resolution: Serve as the primary point of contact for complex Level 2 and Level 3 production incidents, diagnosing root causes and resolving issues across our Python application stack.
• Deep-Dive Analysis: Utilize log analysis tools (e.g., Splunk, ELK Stack) and monitoring platforms (e.g., Prometheus, Grafana) to quickly identify and address anomalies in application behavior.
• Code Debugging: Analyze, debug, and fix application issues directly within the Python codebase, including Flask/Django services, worker queues, and custom scripts.
• Database Health: Troubleshoot performance issues and conduct basic SQL/NoSQL query tuning and health checks (e.g., for PostgreSQL, MongoDB, or Redis).

Operational Excellence & Automation

• Monitoring & Alerting: Continuously refine and optimize application monitoring, alerting, and logging configurations to improve mean time to detect (MTTD) and mean time to resolve (MTTR).
• Python Automation: Develop, maintain, and enhance automated scripts (primarily in Python) to streamline routine operational tasks, reporting, health checks, and system recovery processes.
• Documentation: Create and maintain comprehensive documentation, runbooks, and knowledge base articles for application support procedures and recurring issues.

Collaboration & Prevention

• Cross-Functional Fixes: Collaborate closely with the Development and DevOps teams to provide clear technical feedback on recurring issues and implement permanent, scalable solutions.
• Proactive Maintenance: Identify potential system bottlenecks, performance degradation points, and areas prone to failure, recommending and implementing preventative measures.

⚙️ Required Qualifications

• Experience: 3 to 5 years of professional experience in Application Support, Production Support, Site Reliability Engineering (SRE), or a similar technical role.
• Python Expertise (Mandatory): Strong hands-on experience with Python scripting and programming, including the ability to read, debug, and modify application code.
• Operating Systems: Proficient working knowledge of Linux/Unix environments and shell scripting.
• Databases: Solid experience with relational (e.g., PostgreSQL, MySQL) and/or NoSQL (e.g., MongoDB, Redis) databases, focusing on query analysis and performance.
• 
  

Job Title: C Developers 

Company Name: Chella Software Private Limited

Company Website: https://www.chelsoft.com/

Company details

THE PARTNER OF CHOICE FOR FINANCIAL MARKETS

Our deep domain experience, ultra-high-performance software solutions, and on-time project delivery make us the preferred partner for the financial markets.

Over the last two decades, Chella Software has built deep domain experience in the financial markets and a capability for developing ultra-high-performance software that can handle very high volumes of data with the lowest levels of latency.

We are now preferred partners for a host of Central Banks, Stock Exchanges, Clearing Corporations, Brokerages, and Institutional Investors across 12 countries.

We are a global provider of fintech solutions for central banks, exchanges, central counter parties, and financial market intermediaries. We meet the software needs of customers in India, the  Middle East, Africa, Singapore, and the USA.

Location: Mumbai

Mode of Working: Work from office: 2 rounds - virtual

Days of Working: 5 Days a week

Responsibilities

Job Description:  

• Programming Languages: C Platform: Linux and Windows environment 
• Comfortable with software development on Unix/Linux platforms • Strong debugging skills  
• Ability to work independently and efficiently to meet deadlines. Self-motivated, detail-oriented and organized. 
• Strong analytical skills to diagnose/resolve complex issues • Ability to multi-task and stay organized in a dynamic work environment. 
• Ability to "think outside the box". 
• Highly proficient programming skills [C family] 
• Excellent algorithm-design skills 
• Very good knowledge of database concepts and technology, in particular SQL and relational algebra, and query optimization 

Roles & Responsibilities:  

• Planning, estimation, and design usually done in a group  
• Working closely with end-users (traders) to understand their requirements and needs 
• Working closely with the other members of the MC team to identify and employ strategies and solutions to best support the trading desk  
• Working closely with the rest of the SPG to identify and employ strategies and solutions to best support the needs of the MC team  
• Providing support for the traders on trading and risk infrastructure issues 
• Development and support of our trading, risk management, infrastructural and reporting applications 
• Work with the Lead Technologists to develop and deliver solutions within a timely manner within the scope of the overall business strategy 
• Assisting Application Support with root cause analysis of production incidents 

Interview process

Interview Process

• Round 1: Virtual
• Round 2: Virtual
• Final Discussion: Face-to-face in Mumbai 

Perks:

• Training period: 2 months at Madurai; the training cost, Stay, Travel, Food, etc., will be provided by the company
• Yearly 2 travel to your home town shall be sponcered by the company.