Sales Executive

Responsibilities & Duties:

Track and evaluate individual and team performance against sales targets and KPIs.

Provide ongoing coaching and development to the team to enhance their sales skills and product knowledge.

Create and implement sales strategies to achieve these goals.

Establish clear sales goals and objectives for the team.

Ensure high levels of customer satisfaction through effective communication and problem-solving.

Work closely with marketing, product development, and other departments to align sales strategies with overall business objectives.

Provide feedback from the sales team to other departments to improve products, services, and processes

Maintain relations with the existing clients and ask to upgrade their packages or renewals

Prepare and follow up on sales quotations made to clients.

Will be responsible for client retention, per-client revenue optimization & renewals.

Should have effective sales & negotiation ability.

Interacting with vendors for product upload in their respective Domains.

Improve Customer perception and product-wise market share, a good understanding of the technical and market feasibility of the product.

Required Experience, Skills and Qualifications:

Experience: Minimum 2 Months in Online and Concept Sales

Skills: Proficient Written & Verbal Communication Skills in English

Qualifications: Any Graduate

As a Customer Success Execute at Abmiro, you'll play an important role in driving the success of our clients who are using our SaaS product (Rekart). 

You'll be a technical expert, working closely with clients to understand their needs, troubleshoot any technical issues, and empower them to fully utilize the capabilities of our software. 

Your role is key in fostering long-lasting, mutually beneficial relationships with our customers.

You should be a Graduate / PG in IT / CS (BE, BTech, Bsc, MSc)

Role & responsibilities

• Serve as the primary technical point of contact for customers, offering expert guidance and support through phone calls, email and chat.
• Collaborate with clients to understand their unique requirements and goals
• Assist with the setup, configuration and onboarding of customers on the platform
• Provide quick solutions or workarounds to client queries
• Coordinate with the technology team for possible issues/enhancements/feature requests
• Provide technical training and support resources to ensure customers can maximize the value of our software.
• Proactively identify opportunities to optimize and enhance customer workflows using our product.
• Serve as a liaison between customers and internal teams, facilitating effective communication and issue resolution.
• Maintain a deep understanding of our product, including new features and updates.
• Work in shifts to ensure 24/7 technical support coverage for our global customer base.
• Document and maintain training documents and material for customer training purposes.

Preferred candidate profile

• Bachelor's degree in a relevant field (e.g., Computer Science, Engineering) or equivalent work experience.
• Experience in technical customer support or a related role in the SaaS product company for 1-3 years
• Strong technical background with the ability to understand and troubleshoot complex technical issues.
• Excellent communication skills, both written and verbal, with the ability to convey technical concepts in a clear and understandable manner.
• Empathetic and customer-focused approach, always ensuring customer success is the top priority.
• Strong problem-solving and critical-thinking abilities.

Perks and Benefits 

• Provident fund 
• Health Insurance. 
• Hell lot of stuff to innovate and learn at the same time 
• Be part of a dynamic young and friendly team that strives for top quality 
• A fantastic work culture 
• Opportunities and guidance to learn new technologies, share knowledge and grow within the company and sector.

ABOUT COMPANY

Our client is one of the strongest Consumer brands in the Bakery category, having a 25000 sq ft state-of-the-art centralized manufacturing facility with European equipment near Ahmedabad, Gujarat. The founding team consists of a ‘Master Baker’ from Le Cordon Bleu, Paris, one of the finest culinary institutes in the world and an IIM-A alumni with a McKinsey background.

JOB PURPOSE

The role requires to develop business by planning, directing and implementing sales strategies and programs to achieve or exceed the sales objectives for the company. Business Channels are Traditional Retail in Distribution, Modern retail, General trade and Corporate sales business for our bakery products

KEY RESPONSIBILITIES

1. To effectively manage the business in the concerned cities/regions and achieving the sales objectives

a. Setting targets and monitoring them monthly to ensure that they are in line with the business plan

b. Meeting the revenue and margin targets for the business

c. Generating sales of company products through a team of salesmen/retail promoters in order to achieve or exceed the annual sales targets

d. Analyzing the sales trend and taking corrective actions wherever necessary

e. Any other special assignments as applicable

2. To develop and maintain a strong sales infrastructure and an aggressive sales team

a. Managing, directing and coordinating the activities of the Area Sales Managers & Sales Officers

b. Sales team deployment as per the company's requirement and as per the budget

c. Accomplishing sales human resource objectives by orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees in assigned retail stores

d. Appointing the right set of channel partners with appropriate experience, good infrastructure, financially strong and with an attitude to grow.

3. To plan, prepare and exist control over sales budget, sales forecast, sales plan etc.

a. Developing sales plan to ensure optimum utilization of resources in the region

b. Meeting sales financial objectives by forecasting requirements

c. Preparing an annual budget, scheduling expenditures, analysing variances and initiating corrective actions

d. Ensuring that all promotions are within the budget

e. Preparing sales growth blueprint for the future

4. To ensure coordination and relationship management with distributors, customers, as well as other departments

a. Ensuring that distributors and customers in the region are provided with information about new products and services in order to improve sales in the region

b. Developing and maintaining an efficient distribution network

c. Ensuring commercial hygiene by monitoring damages, complaints etc

d. Liaising with the Marketing team to ensure that adequate marketing support by way of merchandising and promotions is available in order to provide brand visibility and promote sales in the region

e. To continuously gain and update category and channel expertise

f. Continuously acquiring knowledge regarding the industry, market construct, and customer behaviour to enable effective business plans

g. Acquire knowledge regarding competition product, strategies to counter attack competition in the best possible manner

SKILL REQUIREMENTS

1. Knowledge: 

a. Sound knowledge of sales and sales administration processes

b. Strong understanding of modern trade and general trade

c. Understanding of perishable/limited shelf life products (e.g. dairy, bakery, juices etc) would be preferable

d. Knowledge of ERP systems would be a plus

2. Skills: 

a. Strong leadership skills

b. Excellent communication and negotiation skills

c. Presentation skills

d. Ability to manage and lead a team

e. Strong decision making ability

f. Ability to build relationships

g. Excellent business acumen

3. Attitude: 

a. Self-motivator

b. Aggressive

c. Sincere

d. Positive approach to problem solving

e. Commitment to achieving the sales targets

f. Dynamic and exploratory

4. Educational Level

a. Graduation: Any specialization

b. Post-Graduation (Must-have): PGDM/ MBA in Marketing or Sales Management

5. Experience

a. Preferably be from FMCG or Organised Modern retail background

Should be SAP certified

At least 2 End-to-end implementation experience in S4HANA.Involved in workshops for requirement gathering of the client business processes.

Coordinate with the stakeholders during requirement gathering and execution phases.

Hands-on capabilities in Blueprinting, Configuration and Testing  the complete process cycles.

Possess strong knowledge on PSU relevant processes in PS, Budgeting and integration with other modules.

• Must know how to design the theme
• Must know about the Plugin development
• Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery
• Experience building user interfaces for websites and/or web applications
• Experience designing and developing responsive design websites
• Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
• Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers
• Ability to convert comprehensive layout and wireframes into working HTML pages
• Must know how to develop a website using Elementor.
• Knowledge of how to interact with RESTful APIs and formats (JSON, XML)
• Strong understanding of PHP back-end development
• Good communication skills.
• Generating WordPress themes and plugins.
• Conducting website performance tests.
• Must know how to design and develop an E-commerce Website in WordPress using Woocommerce Plugin.

• Coordinate with global hiring managers to identify staffing needs
• Determine selection criteria
• Source potential candidates through online channels (e.g. social platforms and professional networks)
• Plan interview and selection procedures, including screening calls, assessments, and in-person interviews
• Assess candidate information, including resumes and contact details, using our Applicant Tracking System
• Design job descriptions and interview questions that reflect each position’s requirements
• Lead employer branding initiatives
• Organize and attend job fairs and recruitment events
• Forecast quarterly and annual hiring needs by department
• Foster long-term relationships with past applicants and potential candidates

Who we have in mind: 

• Proven work experience as a Talent Acquisition Specialist or similar role
• Familiarity with social media, resume databases, and professional networks (e.g. LinkedIn, https://resources.workable.com/tutorial/post-a-job-on-stackoverflow">Stack Overflow, and Github)
• Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods
• Knowledge of Applicant Tracking Systems (ATSs)
• Excellent verbal and written communication skills
• A keen understanding of the differences between various roles within organizations

Education: Must have a bachelor’s / Master’s degree in Management preferably in Human Resources, Business, or any other related field from a premier institute.

Experience: A candidate for the position will demonstrate a minimum of 4 years of relevant working experience in the IT industry.

Communication Skills: The position demands constant interactions with employees, management, and stakeholders and, therefore, excellent communication skills are an absolute necessity.

Computer Knowledge: A candidate for this position must be proficient in the use of MS Word, Excel, and PowerPoint, all necessary for the creation of not only visually but verbally engaging materials, reports, presentations, and proposals for departmental heads and management, stakeholders.

Interpersonal Skills:

• He should also possess good
• Verbal and non-verbal communication.
• Listening skills.
• Assertiveness.

Job Brief:

Strong experience as a Developer, QA Engineer, Software Developer in Test or similar QA role.
Minimum 1-2 years strong experience with iOS and/or Android testing frameworks (XCTest, KIF, JUnit, Espresso).

Requiremnets

Experience with web testing frameworks (Selenium, HPQT).

Experience with API testing tools (Restlet, Postman).

Experience with Git, continuous integration and deployment tools.

• Health Memberships 
• Sports Subscriptions 
• Entertainment Subscriptions 
• Key Conferences and Event Passes
• Learning Stipend 
• Team Lunches and Parties 
• Travel Reimbursements 
• ESOPs 

Thast what we think would bloom up your personal life, as a gesture for helping us with your talents.

Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!