Sr UX Designer

JOB POSITION: Customer Support Executive –(Bangalore)

Location: Bangalore (On-site)

Shift: Rotational Shifts 

Languages Required: English & Hindi

Preferred Background: Experience in Health Insurance or Healthcare Support

Role Overview

We’re looking for a dynamic and empathetic Customer Support Executive to join our Bangalore-based support team. You will be the first point of contact for customers, ensuring prompt resolution of queries related to healthcare, insurance claims, appointments, and more.

Key Responsibilities:

* Handle inbound and outbound customer interactions via calls, emails, and chats

* Resolve queries related to health insurance coverage, claims, and wellness services

* Maintain accurate records of customer interactions and updates in CR

* Coordinate with internal departments to ensure seamless support

•Deliver an excellent customer experience and maintain high satisfaction levels

* Manage escalations professionally and ensure timely follow-ups

Requirements:

* Minimum 2 to 4 years of experience in customer support (healthcare/insurance background preferred)

* Strong communication skills in English and Hindi

* Ability to handle rotational shifts

* Excellent problem-solving and interpersonal skills

* Familiarity with CRM tools and ticketing systems is a plus

Perks & Benefits:

Competitive salary Upto 4.5 LPA + Incentives 

Health insurance and wellness benefits

Fast-paced, mission-driven work environment

Opportunities for growth in a high-impact health-tech company

KIME Careers is an Ed-Tech company that deals in distance learning programs and enrols students for the same for Universities. We bridge the distance between a working professional and college. with an aim to help a working professional decide the right career path towards excellence and growth through the best University Portfolio and prepare them to derive exceptional skills and competence to sustain in ever-evolving and challenging markets.

PROFILE – BUSINESS DEVELOPMENT EXECUTIVE ROLES & RESPONSIBILITIES- • Identifying opportunities for new Business Development through Lead Generation. • Co-ordinate pre-sales and post-sales follow up. • Presenting our product to potential clients. • Closing sales and working with the client through the closing process. • Building long term trusting relationships with clients. • Achieving Monthly targets. • Creating and maintaining a database of prospect clients; maintain a database ( Salesforce, Excel ) of prospective client information • Inside sales & Outdoor meetings if required. SKILLS REQUIRED

• Good Communication and Presentation skills. • Enthusiastic and Spontaneous. • Passionate about Sales.

QUALIFICATIONS REQUIRED-

 Graduates/ Post Graduates.

About the Company:

 It is a Data as a Service company that helps businesses harness the power of data. Our technology fuels some of the most interesting big data projects of the word. We are a small bunch of people working towards shaping the imminent data-driven future by solving some of its fundamental and toughest challenges. 

Role: We are looking for an experienced team lead to drive data acquisition projects end to end. In this role, you will be working in the web scraping team with data engineers, helping them solve complex web problems and mentor them along the way. You’ll be adept at delivering large-scale web crawling projects, breaking down barriers for your team and planning at a higher level, and getting into the detail to make things happen when needed.  

Responsibilities  

•  Interface with clients and sales team to translate functional requirements into technical requirements 
•  Plan and estimate tasks with your team, in collaboration with the delivery managers 
•  Engineer complex data acquisition projects 
•  Guide and mentor your team of engineers 
•  Anticipate issues that might arise and proactively consider those into design 
•  Perform code reviews and suggest design changes 

Prerequisites 

•  Between 2-3 years of relevant experience 
• Fluent programming skills and well-versed with scripting languages like Python or Ruby 
• Solid foundation in data structures and algorithms 
• Excellent tech troubleshooting skills 
• Good understanding of web data landscape 
• Prior exposure to DOM, XPATH and hands on experience with selenium/automated testing is a plus 

• 10 + years of experience and expertise in database and systems architecture design, development and implementation;
• Expertise and experience in data structures, indexing, query, and retrieval;
• Excellent data management skills including ensuring data integrity, data access, security and archiving procedures;
• Knowledge of the language technology and video extraction research domains to be able to converse fluently with the research communities to transform research requirements into concrete formalisms.
• Experience in cross platform development for multiple variants of Unix, Linux including 32 and 64 bit
• Experience with NoSQL, SQL databases, statistics and algorithms
• Strong oral and written communication skills
• Design, implement and test novel database architecture designs to accommodate the multimodal data types used in Client managed technology evaluations
• Administer and monitor database and address data security solutions as applicable
• Design and develop efficient techniques for fast, optimized data access and transfer of distributed or networked database systems
• Design, implement and test novel data structures, data search, query and retrieval solutions to enable access to and processing of the multimodal data types used in Client managed technology evaluations

REQUIRED CITIZENSHIP / WORK PERMIT / VISA STATUS:
Should be currently based in Japan with Valid work visa

MUST HAVES:

Experience Required:

• LAN/Wireless LAN based skills(over 3 years experiences)
• Firewall based skill (over 3 years experiences)
• Server based skill (over 3 years experiences)
• WAN/Internet based skills (over 3 years experiences)

*

• Required General Skills:

• Fluent in Japanese(both written & verbal) and English(reading & written)

Job role :

• · WAN, LAN, Wireless LAN, Firewall, ServerWork Contents;
• · Support Design and Implementation
• · Create documentation or basic design and detail design
• · Join required meeting(Internal, External)
• · Management Change(Create and close change record)
• · Test(Unit, Integrated) in on-site
• · Create the result of test document
• · Create change procedure
• · Installation equipment in on- site
• · Support soft MACD from remote site
• · Create operation manual
• · Support problem management
• · Support inventory management
• · Support configuration hencmanagement
• · Support reporting
• · Cisco Router/Switch/FW (MPLS, BGP, OSPF, STP, VLAN, QoS, VRF)
• · Juniper Router/Switch(SRX/EX/QFX)
• · Server (Linux,)
• · Wireless (CAPWAN)