Sr AI Architect

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

Job Title: Manual QA Engineer (Mobile & Web)

Location: Mumbai and Banglore

Experience: 2+ Years

Work Mode - 5 Days Work from Office

Employment Type: Full-time

About the Role

We are looking for a strong Manual Tester with deep technical understanding of the product domain and system architecture. This role is hands-on and focuses on end-to-end quality ownership across Mobile and Web applications. Interviews will emphasize practical testing expertise, system thinking, and problem-solving—not automation frameworks or coding exercises.

Key Responsibilities

• Perform thorough manual testing of Mobile (Android/iOS) and/or Web applications
• Analyze application behavior using tools like Android Studio, Xcode, and device/app logs
• Debug and investigate API failures, including response codes and error handling
• Validate backend workflows through database checks, cURL extraction, and Postman
• Understand and test end-to-end application flows, ensuring seamless interaction between frontend, backend, APIs, and databases
• Perform failure analysis and root-cause investigation, collaborating closely with developers
• Clearly document and communicate defects, impact, and test findings to engineering and product stakeholders
• Leverage AI tools to improve test coverage, efficiency, exploratory testing, and problem-solving within a manual testing setup

What We’re Looking For

• Strong experience in Mobile App and/or Web Application manual testing
• Solid understanding of backend architecture and how it connects to application workflows
• Excellent technical communication skills and ability to work cross-functionally
• Curious mindset with a willingness to adopt AI-driven tools to enhance testing outcomes

Nice to Have

• Experience testing complex, distributed systems
• Exposure to performance, security, or reliability testing (manual focus)
• Prior experience in fast-paced or product-driven environments

3 Mandatory Skills

1. Manual Testing Expertise (Mobile/Web) – Hands-on experience with Android/iOS or Web apps, including log analysis and debugging
2. Backend & API Understanding – API testing (Postman, cURL), DB validation, response code analysis, and root-cause investigation
3. Strong Technical Communication – Ability to clearly articulate issues, impact, and test results to developers and stakeholders

Submit this assignment to get evaluated:

https://docs.google.com/document/d/1-SWw6CYWmiF7Rwl5CZXVJnyujWY3RllHzDzpx6dxmP4/edit?usp=sharing

About Jinn

Jinn is a Voice AI sales agent for businesses. It is a GenAI powered online equivalent of a smart and empathetic sales person. It helps brands convert more customers and increase sales.

About Sales Manager role:

• Sales Role in a B2B SaaS startup in AI space led by 2X entrepreneurs from IIT, IIMs. Fast paced with a lot of learning and growth.
• Responsibility: Selling the product to brands and businesses. Generate leads, Build relationships, Get customer inputs on product, and most importantly Generate Revenue
• Duration: 3-6 months internship || Converts to Full Time based on performance 
• Compensation (Stipend): 25-30k per month || Full time 5 - 10 LPA
• Ideal Profile: Prior exposure to sales (6 months+) + basic understand of tech
• Process: Assignment followed by Interview || Assignment Link: https://docs.google.com/document/d/1-SWw6CYWmiF7Rwl5CZXVJnyujWY3RllHzDzpx6dxmP4/edit?usp=sharing

Job Title: Software Developer

Location: Remote

About Us: CipherSonic Labs is a cutting-edge technology company specializing in data security and privacy solutions for enterprises processing sensitive data in the cloud. We develop high-performance cryptographic software and hardware acceleration techniques to enable secure computing. Our team is looking for talented individuals to contribute to innovative projects in secure computing and high-performance software development.

Job Description: We are seeking a Software Developer to assist in the development of high-performance software solutions. This role will involve working on low-level programming, optimizing cryptographic algorithms, and improving performance for security-critical applications. The ideal candidate will have a passion for systems programming, algorithm optimization, and working in a high-performance computing environment.

Key Responsibilities:

·     Develop and optimize software using C/C++ for high-performance computing applications.

·     Work on cryptographic algorithm implementations and performance tuning.

·     Optimize memory management, threading, and parallel computing techniques.

·     Debug, profile, and test software for performance and reliability.

·     Write clean, efficient, and well-documented code.

Qualifications:

·     Completed a B.S. or higher degree in Computer Science, Computer Engineering.

·     Strong programming skills in C and C++.

·     Familiarity with Linux-based development environments.

·     Basic understanding of cryptographic algorithms and security principles is a plus.

·     Experience with AWS Lambda, EC2, S3, DynamoDB, API Gateway, Containerization (like Docker, Kubernetes) is a plus.

·     Knowledge of other programming languages such as Python, Rust, or Go is a plus.

·     Strong problem-solving skills and attention to detail.

·     Ability to work independently and collaboratively in a fast-paced startup environment.

What You’ll Gain:

·     Hands-on experience in systems programming, cryptography, and high-performance computing.

·     Opportunities to work on real-world security and privacy-focused projects.

·     Mentorship from experienced software engineers and researchers.

·     Exposure to cutting-edge cryptographic acceleration and secure computing techniques.

·     Potential for future full-time employment based on performance.

Responsibilities:

• Write and edit high-quality, SEO-friendly content for blogs, social media, and marketing materials.
• Proofread and refine content for clarity, accuracy, and engagement.
• Research industry trends to create relevant and insightful content.
• Collaborate with the marketing team to align content with business goals.
• Manage content schedules and ensure timely delivery.

Requirements:

• Bachelor’s degree in English, Journalism, Marketing, or related field.
• 1 year of content writing experience.
• Strong writing, editing, and research skills.
• Basic knowledge of SEO and digital marketing.
• Ability to adapt writing style for different audiences.

Position Description:

Position Objectives:

SAP SCM Architect will involve in the implementation of SAP S/4HANA transformation program for customer. The Consultant should have good hands-on experiences on the SD, MM, PM, WM, PP, QM & IS-Retail modules of SAP. He/she will interact with the business and get the requirement to map it in SAP S/4HANA SCM modules. Must be able to guide the onsite and offshore functional and technical teams from SCM perspective. The person should be Bilingual (Able to Speak/Read/Write Thai and English language fluently)

The SAP SCM Architect should be able conduct workshop at client location to showcase the solution implemented in SAP S/4HANA as per the business requirements. He/she should be proficient in making configuration changes and deployment in both ECC and SAP S/4HANA.

Experience in Telecom Business will be preferable.

Key Relationships:

Onsite: Client IT and Business, TCS Project Manager and the rest of the TCS onsite functional/technical team

Offshore: TCS Offshore Project Manager, offshore functional/technical delivery team

Key Responsibilities:

The SAP SCM Architect is responsible for:

·       Participate/manage important client engagements regarding the implementation of mainly SAP S/4HANA SCM modules. Should be able to capture and translate business needs into functional specifications

·       Assist/Manage projects independently from blueprint to go-live by applying project management techniques as well as technical and business knowledge to ensure that high-quality results are obtained for customer.

·       Develop a high degree of S/4HANA product knowledge.

·       Design Build, enhance, maintain, and support the SCM solution.

·       Good experience in collaborating on integration with POS systems and integration of SCM modules with FI, CO, PS, etc. modules.

·       Map the current SAP ECC SCM processes into SAP S/4HANA.

·       Involve in design, development, integration of SAP S/4HANA system.

·       Actively share product and functional knowledge within the technical team

·       Lead the SCM project team

Position Specification:

Qualifications, Experience & Specialist Skills:

Essential:

The SAP SCM Architect must possess:

·       Mainly SAP SD, MM, PM, and preferable PP, QM & IS-Retail Functional Skills with at least 2 full cycle implementations in SAP S/4HANA.

Management Skills:

The SAP SCM Architect must be able to:

·       Connect with offshore team and guide technical teams.

·       Manage a team of SCM consultants and deliver quality solutions.

Interpersonal/Language Skills:

The SAP SCM Architect must be able to:

·       Guide and mentor junior associates and able to cross skill others

·       Able to work in teams at onsite and offshore location

·       Must be able to interact with Business End users

·       Must be able to Read/Write/Speak Thai and English languages fluently.

candidate must have at least a minimum of 2+ years of experience in recruitment and selection. Only Immediate joiners must apply.

Hiring For Field Sales

Must have experience in Home loan process

Immediate Joiner

working days 6 days

Rotational shift

Job Highlights

• Must be proficient in PHP,WordPress MVC,MySQL,CSS,HTML,JavaScript,AJAX,JSON Should possess strong experience on Symfony
• Must have experience in API Development
• Good knowledge of relational databases,version control tools and of developing web services Solve complex performance problems and architectural challenges
• 1 -3 years experience with PHP-framework based Development

Job description

• Looking for a PHP Developer responsible for managing back-end services and the interchange of data between the server and the users. His primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to request from the front-end. Therefore, a basic understanding of front-end technologies is necessary as well.

Key Responsibilities

• Head responsibility to evaluate, design, develop and assist application systems. Integration of user-facing elements developed by front-end developers.
• Build efficient, testable, and reusable PHP modules.
• Integration of data storage solutions & Contribute in all phases of the development lifecycle. Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality.
• Develop and deploy new features to facilitate related procedures and tools if necessary.