Data Scientist – Python & Forecasting

An L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.

Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.

Key Responsibilities

• Advanced Troubleshooting & Incident Management:
• Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
• Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
• Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
• Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
• Python-Specific Tasks:
• Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
• Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
• Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
• Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
• Collaboration and Escalation:
• Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
• Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
• Documentation and Process Improvement:
• Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
• Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
• Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
• Customer Communication:
• Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.

Required Technical Skills

• Programming/Scripting:
• Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
• Experience with other scripting languages like Bash or Shell
• Databases:
• Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
• Application/Web Technologies:
• Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
• Knowledge of application architectures (e.g., microservices, SOA) is a plus.
• Monitoring & Tools:
• Experience with support ticketing systems (e.g., JIRA, ServiceNow).
• Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)

Backend - Software Development Engineer III

Experience - 7+ yrs

About Wekan Enterprise Solutions

Wekan Enterprise Solutions is a leading Technology Consulting company and a strategic investment partner of MongoDB. We help companies drive innovation in the cloud by adopting modern technology solutions that help them achieve their performance and availability requirements. With strong capabilities around Mobile, IOT and Cloud environments, we have an extensive track record helping Fortune 500 companies modernize their most critical legacy and on-premise applications, migrating them to the cloud and leveraging the most cutting-edge technologies.

Job Description

We are looking for passionate software engineers eager to be a part of our growth journey. The right candidate needs to be interested in working in high-paced and challenging environments leading technical teams, designing system architecture and reviewing peer code. Interested in constantly upskilling, learning new technologies and expanding their domain knowledge to new industries. This candidate needs to be a team player and should be looking to help build a culture of excellence. Do you have what it takes?

You will be working on complex data migrations, modernizing legacy applications and building new applications on the cloud for large enterprise and/or growth stage startups. You will have the opportunity to contribute directly into mission critical projects directly interacting with business stakeholders, customers technical teams and MongoDB solutions Architects.

Location - Chennai or Bangalore

• Relevant experience of 7+ years building high-performance back-end applications with at least 3 or more projects delivered using the required technologies
• Good problem solving skills
• Strong mentoring capabilities
• Good understanding of software development life cycle
• Strong experience in system design and architecture
• Strong focus on quality of work delivered
• Excellent verbal and written communication skills

Required Technical Skills

• Extensive hands-on experience building high-performance web back-ends using Node.Js and Javascript/Typescript
• Min two years of hands-on experience in NestJs
• Strong experience with Express.Js framework
• Implementation experience in monolithic and microservices architecture
• Hands-on experience with data modeling on MongoDB and any other Relational or NoSQL databases
• Experience integrating with any 3rd party services such as cloud SDKs (Preferable X), payments, push notifications, authentication etc…
• Hands-on experience with Redis, Kafka, or X
• Exposure into unit testing with frameworks such as Mocha, Chai, Jest or others
• Strong experience writing and maintaining clear documentation

Good to have skills:

• Experience working with common services in any of the major cloud providers - AWS or GCP or Azure
• Technical certifications in AWS / Azure / GCP / MongoDB or other relevant technologies

Act as the primary liaison between the agency and clients, building and maintaining strong relationships.

Understand client business objectives, marketing goals, and brand requirements to translate them into actionable briefs.

Manage end-to-end execution of campaigns across digital, print, OOH, social media, influencer, and experiential platforms.

Collaborate with creative, strategy, and media teams to deliver campaigns that meet client expectations.

Prepare and present proposals, campaign reports, and performance reviews.

Ensure projects are delivered on time, within budget, and to the highest quality standards.

Proactively identify opportunities for upselling and cross-selling agency services.

Handle client escalations with professionalism and problem-solving skills.

Keep track of industry trends, competitor activities, and innovations to advise clients with fresh ideas.

About the job

Key Responsibilities

1. Design, develop, and maintain dynamic, responsive web applications using React.js and Node.js.

2. Build efficient, reusable front-end and back-end components for seamless performance.

3. Integrate RESTful APIs and third-party services.

4. Collaborate with UI/UX designers, mobile teams, and backend developers to deliver high-quality products.

5. Write clean, maintainable, and efficient code following modern coding standards.

6. Debug, test, and optimize applications for maximum speed and scalability.

7. Manage databases using MongoDB and handle cloud deployment (AWS, Firebase, or similar).

8. Participate in code reviews, architectural discussions, and agile development cycles.

Required Skills & Experience

1. 1-5 years of proven experience in Full Stack Web Development using the MERN stack.

2. Proficiency in React.js, Node.js, Express.js, MongoDB, and JavaScript (ES6+).

3. Strong understanding of HTML5, CSS3, Bootstrap, and Tailwind CSS.

4. Hands-on experience with API design, state management (Redux, Context API), and authentication (JWT/OAuth).

5. Familiarity with version control tools (Git, Bitbucket).

6. Good understanding of database design, schema modeling, and RESTful architecture.

7. Strong problem-solving skills and ability to work in a collaborative team environment.

Perks & Benefits

• Onsite opportunity in our modern Greater Noida office.
• Competitive salary based on skills and experience.
• Exposure to real-world projects and latest tech stacks.
• Work with a creative and talented team.
• Career growth opportunities in full-stack and cross-platform development.

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Work from home

Application Question(s):

1. How many years of _____ experience do you have?
2. What is your current CTC?
3. What is your expected CTC?

Analyse and understand the JIRA business stories and design the technical solutions.  

• Design, Develop, and evaluate the AWS Cloud based technical solutions.  
• Lead, Track tasks, Oversee, and mentor less experienced team members.  
• Integrate with other SPE proprietary applications using RESTful webservices complying latest industry design and coding standards.  
• Strong Knowledge of technical principles, practices, and procedures to implement and keep SPEs standard complex system solutions.  
• Strong understanding and first-hand experience on agile software development approaches in a fast paced and continuously changing B2B marketing business environment.  
• Working on large scale systems development or integration projects, acting as the Project lead performing analysis and documenting technical requirements, data requirements, data architecture and relationships.  
• Provide subject matter expertise on overall IT solution, system and data flow architecture for Spring based micro services.  
• Provide primary technology support for in-house proprietary B2B projects with supported application platforms.  
• Review & approve Github Pull requests using the existing Application Development Frameworks and Coding Standards. 
• Provide production support in managing the application incidents and priority-based problem resolution. 

Required Skills and Experience:

• 8-12 years of experience in front-end development, with a strong focus on React.js.
• Proven experience with React.js and related technologies (e.g., Redux, React Router, Hooks, Context API).
• Strong proficiency in JavaScript, HTML5, CSS3, and modern front-end build tools (e.g., Webpack, Babel, etc.).
• Hands-on experience with RESTful APIs, Server Sent Events, WebSockets
• Hand’s on experience with web components, microfrontends
• Deep understanding of browser apis like history, intersectionobserver, event handling, virtual panes, drag and drop etc
• Ability to work on a complex and fast moving code base.
• Familiarity with TypeScript and its integration with React applications.
• Strong problem-solving skills and attention to detail.

Role - Manager Aggregation

Location - Bilaspur / Raipur

SCOPE OF WORK

This position will contribute towards connection with doctors. Broadly, the

position will:

● Planning and participating in project work plan meetings partners

especially the doctors and explain about company to tie up.

● Researching and enlisting the doctors to tie up with company

● Ensuring partners are providing quality project reporting on time, and

are receiving feedback on project implementation.

● Proactively meet with partners from industry and relevant public sector entities and representatives of our company.

Must Haves:

● Excellent communication skills

● Convincing power

● Should have team management experience.

● Mindset of working smart.

● Acquiring right partners.

● Strong existing network of Doctors

Benefits:

● Becoming a part of the early core team

● Competitive salary

● Work with colleagues from strong backgrounds & hungry to succeed

DESIRED SKILLS:

1. AWS (EC2/S3/Lambda)
2. DynamoDB
3. Node.Js + React.Js + Javascript
4. HTML5, CSS
5. Android Native (Java/Kotlin)
6. Socket.io / WebRTC (LiveStreaming)
7. Firebase
8. Elasticsearch
9. Prior experience in developing/integration livestreaming feature is essential.

JOB DESCRITION

1. Enhancing the existing features and developing the new features
2. Being able to develop the product independently and also with the team .
3. Being able to work under pressure and think out of the box.
4. Being a good leader with decent professional communication skills.
5. Knowledge and experience of Android Development is an added advantage

OUR PRODUCT

Understand The Product Features:

https://play.google.com/store/apps/developer?id=Lamamia&;hl=en_IN" target="_blank">https://play.google.com/store/apps/developer?id=Lamamia&;hl=en_IN

1. Our product offers on-demand video lessons and quizzes in local languages.
2. Teachers can independently create and share their content.

WHAT WE OFFER:

1. Opportunity to work as a core team member
2. Direct Reporting to Founders
3. Exponential and 360 degree learning
4. Working with an experienced team from IIM
5. 4.2 - 9 LPA (INR) CTC + ESOPs (Optional)*