Solutions Architect at Tech Startup based in US · Remote, Bengaluru (Bangalore), Delhi, Gurugram, Noida, Ghaziabad, Faridabad · 4 - 8 years · ₹25L - ₹40L / yr · Remote friendly · Posted 31 Jul 2026

KEY RESPONSIBILITIES:
1. Partner with Sales teams to support revenue growth by aligning Agora’s real-time engagement, conversational
AI, and Agent Studio solutions with customer business drivers, operational challenges, and strategic use cases.
2. Collaborate with mid-market to enterprise customers and partners to understand technical requirements,
architecture constraints, scalability goals, security considerations, and user experience expectations.
3. Design, document, and propose scalable, secure, low-latency, and high-performance architectures leveraging
Agora’s SDKs, APIs, Conversational AI stack, RTC infrastructure, and cloud-native services.
4. Lead technical discovery sessions, architecture workshops, deep dives, proof-of-concepts (POCs), and live
demonstrations to validate solution fit and accelerate customer adoption.
5. Provide expert-level technical guidance to solution engineers, developers, customers, and partners during
solution design, implementation, deployment, optimization, troubleshooting, and production scaling phases.
6. Utilize modern AI-assisted development and productivity tools such as Cursor, Codex, Claude Code, GitHub
Copilot, and related AI engineering workflows to accelerate prototyping, integrations, troubleshooting, and
solution delivery.
7. Work cross-functionally with Sales, Customer Success, Product Management, Engineering, Marketing, and
Support teams to drive revenue goals, improve customer experience, and influence product direction based on
market feedback.
8. Design and present highly customized solution demonstrations and architecture narratives tailored to customer-
specific workflows, operational challenges, and industry use cases.
9. Contribute to internal enablement assets including reference architectures, solution playbooks, integration
guides, demo frameworks, technical documentation, support manuals, and reusable use case templates.
10. Stay current with emerging trends and innovations across Conversational AI, Voice AI, Generative AI, WebRTC,
real-time engagement, cloud communications, and developer tooling to proactively advise customers and
internal teams.
11. Act as a trusted technical advisor for customers by balancing business objectives, product capabilities,
compliance considerations, scalability requirements, and long-term platform strategy.
QUALIFICATIONS AND NECESSARY SKILLS
-Bachelor’s degree in Computer Science, Software Engineering, or a related technical field.
-4 to 6 years of experience in Solutions Engineering, Pre-Sales, Technical Consulting, Developer Support, or
Software Development.
-Strong programming skills in at least one modern language such as JavaScript/TypeScript, Java, Swift, or Kotlin.
-Experience with modern development frameworks such as React Native or Flutter.
-Familiarity with enterprise tools including Salesforce, JIRA, Zendesk, and Confluence.
-Hands-on expertise in Conversational AI, Voice AI, WebRTC, SIP/PSTN integrations, real-time streaming, LLM orchestration, ASR/TTS, MCP/function calling frameworks, and AI-driven engagement systems.
-Solid understanding of SDK integrations, REST APIs, and mobile/web application architectures.
-Strong communication and presentation skills with the ability to explain technical concepts to both technical and business audiences.
-Strong analytical and problem-solving mindset with the ability to design innovative and scalable solutions.
NICE TO HAVE SKILLS
- Familiarity with telecom ecosystems including SIP, PSTN, and CPaaS platforms.
-Understanding of security, compliance, and encryption standards for real-time communications and AI systems.
-Experience with multi-region deployments, scalability, and low-latency optimization.
-Contributions to developer communities, open-source projects, or technical content creation.

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About Copado
Copado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation, and deliver unparalleled value to our customers. We continuously innovate, ensuring our platform meets the evolving needs of Salesforce developers and operations professionals.
Job Summary
As a Sales Engineer for Copado, you will be responsible for educating customers during the sales cycle, including creating and delivering tailored software demos and architecture presentations.
Key Responsibilities
- Pre-sales support, collaborating with Account Executives on sales opportunities, Solution presentations and demonstrations, including answering technology-related inquiries
- Bid management & RFx responses: Support the completion of RFPs, RFIs, RFQs, and security questionnaires by providing accurate technical responses and solution documentation. Collaborate with internal teams to ensure high-quality submissions.
- Solution workshops, trials, and proofs of concept (POC): Lead technical workshops, product evaluations, and proof-of-concept engagements to validate solution fit and demonstrate business value. Guide customers through successful trial experiences.
- Solution design: Design high-level solution architectures and recommend best practices aligned with customer environments and objectives. Ensure proposed solutions are scalable, secure, and aligned with industry standards.
- Partner support: Provide technical guidance and product expertise to partners during customer engagements and joint sales opportunities. Support partner enablement through demonstrations and solution workshops.
- Marketing event support: Represent Copado at webinars, industry events, conferences, and customer workshops. Deliver product demonstrations and technical presentations to increase market awareness and customer engagement.
- Assist in sales strategy and building customer relationships: Contribute to account strategy by identifying customer challenges, technical opportunities, and growth potential. Build strong relationships with key stakeholders and serve as a trusted technical advisor throughout the sales process.
Requirements
- Minimum 3 years relevant business and technology experience
- Experience with implementing Salesforce and/or Salesforce Certification(s)
- Ability to lead technical presentations, engage the audience, and communicate value
- Demonstrated proficiency in business application design and technology
- Excellent written, verbal, and interpersonal skills
- Energetic self-starter with the ability to work independently
- Willingness to travel to industry events and onsite customer meetings
Qualifications & Experience
- Experience working with Copado
- Technical experience with building solutions on the Salesforce platform
- DevOps experience in the Salesforce space or with other technology stacks
- Prior experience in software pre-sales, consulting, or development
- Experience with the SDLC and Release Management
- Prior experience with data integration projects and data privacy requirements
About the Role
We are looking for a dynamic and customer-focused Presales Engineer – Cloud & AI to support our Cloud Transformation, Modernization, Managed Services, and AI/GenAI practices.
This role is pivotal in shaping technical solutions for prospective customers, driving value-based conversations, and bridging the gap between customer challenges and Comprinno's cloud and AI capabilities.
As a Presales Engineer – Cloud & AI, you will work closely with Sales, Solution Architects, Data & AI teams, and Delivery teams to understand customer requirements, design high-level solutions, and articulate how Comprinno's offerings can accelerate digital transformation and business outcomes.
This is a high-impact role that combines cloud solutioning, technical consulting, AI awareness, customer engagement, and presales excellence.
Key Responsibilities
Customer Discovery & Solutioning
- Engage with prospective customers to understand business objectives, technical challenges, and transformation goals.
- Conduct discovery workshops, assessments, and technical discussions to identify cloud and AI opportunities.
- Translate business requirements into high-level cloud and AI solution architectures.
- Collaborate with Solution Architects and technical teams to develop scalable and cost-effective solutions.
Cloud Transformation Consulting
- Support customer initiatives across:
- Cloud Migration
- Application Modernization
- DevOps Transformation
- Managed Services
- Security & Compliance
- Resilience & Disaster Recovery
- Conduct cloud assessments and migration readiness evaluations.
- Prepare cloud cost estimates, modernization roadmaps, and optimization recommendations.
- Leverage AWS programs and frameworks such as:
- Migration Acceleration Program (MAP)
- AWS Well-Architected Framework (WAFR)
- Foundational Technical Review (FTR)
AI & GenAI Solution Consulting
- Identify opportunities for AI, GenAI, and Agentic AI adoption within customer environments.
- Participate in AI discovery workshops and business value discussions.
- Support solution design for AI-powered applications leveraging AWS AI services.
- Collaborate with Data & AI teams to position analytics, machine learning, and Generative AI offerings.
- Assist customers in identifying suitable use cases for:
- Generative AI
- AI Assistants
- Knowledge Management Solutions
- Intelligent Automation
- Conversational AI
Proposal Development & Technical Presales
- Collaborate with Solution Architects to create:
- Technical Proposals
- Architecture Diagrams
- Effort Estimates
- Statements of Work (SOWs)
- Technical Responses to RFPs/RFIs
- Present solutions, recommendations, and technical approaches to customer stakeholders.
- Support Proof of Concepts (PoCs), demonstrations, and technical validations.
- Participate in technical reviews and solution walkthroughs.
Customer Engagement & Thought Leadership
- Attend customer meetings jointly with Sales teams to provide technical expertise.
- Build credibility and trust with customer technical and business stakeholders.
- Contribute to webinars, workshops, technical presentations, and customer-facing events.
- Write blogs, case studies, solution briefs, and technical content that supports business growth.
- Maintain an active presence in cloud and AI communities.
Collaboration & Knowledge Management
- Collaborate with Delivery teams to ensure smooth handover and alignment between presales and execution.
- Maintain reusable presales assets, templates, assessment frameworks, and knowledge repositories.
- Continuously stay updated on AWS services, AI advancements, partner programs, and emerging technology trends.
- Contribute to internal capability building and knowledge-sharing initiatives.
Travel & Customer Interaction
- Travel as required for customer meetings, workshops, assessments, events, and strategic engagements.
- Represent Comprinno professionally during all customer-facing interactions.
Required Qualifications & Skills
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 3–5 years of experience in Presales, Solution Consulting, Cloud Consulting, Technical Sales, or related customer-facing roles.
- Strong understanding of AWS cloud services across:
- Compute
- Networking
- Storage
- Security
- Databases
- Knowledge of cloud migration and modernization frameworks such as AWS MAP.
- Familiarity with AWS cloud assessment tools including Migration Evaluator and AWS Well-Architected Tool.
- Understanding of:
- Kubernetes
- Containerization
- Cloud-Native Architectures
- DevOps Practices
- Hands-on exposure to Infrastructure as Code using Terraform or CloudFormation.
- Ability to create:
- Solution Documents
- Architecture Diagrams
- Technical Proposals
- Effort Estimates
- Statements of Work
- Understanding of Generative AI concepts including:
- Large Language Models (LLMs)
- Prompt Engineering
- Retrieval-Augmented Generation (RAG)
- AI Assistants
- Agentic AI Concepts
- Familiarity with AWS AI services such as:
- Amazon Bedrock
- Amazon SageMaker
- Amazon Q
- AWS Solutions Architect – Professional Certification.
- Experience positioning AI, GenAI, Analytics, or Data Engineering solutions.
- Familiarity with AI frameworks such as:
- LangChain
- LangGraph
- CrewAI
- OpenAI APIs
- Anthropic APIs
- Strong communication, presentation, and stakeholder management skills.
- Experience conducting AI assessments, GenAI workshops, or AI proof-of-concepts.
- Experience contributing to webinars, blogs, case studies, or technical marketing content.
- AWS Solutions Architect – Associate Certification (Mandatory).
- Customer-centric mindset with strong problem-solving abilities.
Desired Qualifications & Skills
- AWS Specialty Certifications such as:
- Security Specialty
- Advanced Networking Specialty
- Machine Learning Specialty
- DevOps Engineer Professional
- Understanding of compliance frameworks such as:
- ISO 27001
- SOC 2
- HIPAA
- MBA or equivalent business qualification.
- Contributions to industry blogs, webinars, conferences, technical communities, or open-source initiatives.
What We're Looking For
- Strong consulting mindset with the ability to understand customer business challenges.
- Excellent communication and presentation skills.
- Ability to balance technical depth with business value articulation.
- Passion for cloud technologies, AI, and emerging innovation.
- Collaborative team player who can work across Sales, Architecture, Delivery, and Product teams.
- High ownership and accountability.
- Curiosity and continuous learning mindset.
- Willingness to travel and work from customer locations across India and internationally as required by project engagements.
What Success Looks Like
- Consistently contributes to qualified pipeline creation and deal progression.
- Produces high-quality proposals, architecture recommendations, assessments, and Statements of Work.
- Builds credibility with customers through strong technical consulting and solution design.
- Successfully supports closure of Migration, Modernization, Managed Services, Security, and AI opportunities.
- Develops reusable presales assets, assessment frameworks, and solution accelerators.
- Contributes to thought leadership through blogs, webinars, technical presentations, and customer-facing content.
- Continuously expands expertise in AWS, Cloud, AI, and emerging technologies.
Why Join Comprinno
- Work at the forefront of Cloud, AI, and AWS innovation with one of the leading AWS Partners in APJ.
- Be part of real transformation initiatives involving Migration, Modernization, DevOps, Security, Managed Services, and Generative AI.
- Collaborate directly with enterprise customers and influence strategic technology decisions.
- Accelerate your growth through AWS certifications, mentorship, and hands-on customer engagements.
- Contribute to innovative solutions including Tevico and future AI-powered offerings.
- Build thought leadership through webinars, blogs, events, and community participation.
- Join a collaborative, high-performance culture that values ownership, innovation, and continuous learning.
Presales Engineer – Cloud & AI — Comprinno, Bangalore (3–5 yrs experience)
Role: Bridges Sales, Solution Architects, Data & AI, and Delivery teams — shaping technical solutions, driving discovery conversations, and translating customer needs into cloud/AI architectures.
Core responsibilities:
- Customer discovery workshops, cloud assessments, and migration readiness evaluations
- Cloud transformation consulting (migration, modernization, DevOps, security, DR) using AWS frameworks (MAP, WAFR, FTR)
- AI/GenAI solution consulting — identifying use cases for GenAI, AI Assistants, Agentic AI, conversational AI
- Building technical proposals, architecture diagrams, SOWs, RFP/RFI responses
- Supporting PoCs, demos, and technical validations
- Customer-facing engagement, thought leadership (blogs, webinars, case studies)
- Maintaining reusable presales assets and knowledge repositories
- Travel for customer meetings/workshops as needed
Must-have qualifications:
- Bachelor's in CS/IT/Engineering or related
- Strong AWS knowledge (compute, networking, storage, security, databases)
- Kubernetes, containerization, cloud-native architecture, DevOps, IaC (Terraform/CloudFormation)
- GenAI concepts: LLMs, prompt engineering, RAG, AI assistants, Agentic AI
- Familiarity with Bedrock, SageMaker, Amazon Q; LangChain, LangGraph, CrewAI, OpenAI/Anthropic APIs
- AWS Solutions Architect – Associate Certification (mandatory)
- Strong communication/stakeholder management
Nice-to-have: AWS specialty certs (Security, ML, Networking, DevOps Pro), compliance knowledge (ISO 27001, SOC 2, HIPAA), MBA, published thought leadership.
Software Engineer
Company Summary :
As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com
Business Summary :
The Deltek Engineering and Technology team builds best-in-class solutions to delight customers and meet their business needs. We are laser-focused on software design, development, innovation and quality. Our team of experts has the talent, skills and values to deliver products and services that are easy to use, reliable, sustainable and competitive. If you're looking for a safe environment where ideas are welcome, growth is supported and questions are encouraged – consider joining us as we explore the limitless opportunities of the software industry.
Position Responsibilities:
- Collaborate with the development team to maintain, enhance, and scale the product for enterprise use.
- Design and develop scalable, high-performance solutions using cloud technologies and containerization.
- Contribute to all phases of the development lifecycle, following SOLID principles and best practices.
- Write well-designed, testable, and efficient code with a strong emphasis on Test-Driven Development (TDD), ensuring comprehensive unit, integration, and performance testing.
- Ensure software designs comply with specifications and security best practices.
- Contribute ideas to improve application maintainability and performance under the guidance of senior engineers.
AI-Specific Responsibilities:
- Integrate AI-powered tools and frameworks to enhance code quality and development efficiency.
- Utilize AI-driven analytics to identify performance bottlenecks and optimize system performance.
- Implement AI-based security measures to proactively detect and mitigate potential threats.
- Leverage AI for automated testing and continuous integration/continuous deployment (CI/CD) processes.
- Support the adoption and effective use of AI agents for automating repetitive development, deployment, and testing processes within the engineering team.
Qualifications :
- 2-3 years of software engineering experience, including at least 1 year of hands-on AI/ML experience.
- Proficient in Node.js and TypeScript/React development, with experience in React 18+, Hooks (useState, useEffect, useContext), and WebSocket clients.
- Strong full-stack development experience with modern web technologies.
- Experience with ASP.NET Core (C#) is good to have.
- Experience developing REST APIs.
- Proficiency in front-end technologies (JavaScript, HTML, CSS, Bootstrap, and UI frameworks).
- Strong knowledge of cloud platforms (AWS preferred), including scalability and enterprise cloud.
- Experience with security best practices in web and API development.
- Experience with Test-Driven Development (TDD).
- Strong database experience, focused on query optimization
- Strong analytical skills, problem-solving abilities, and curiosity to explore new technologies.
- Ability to communicate effectively, including explaining technical concepts to non-technical stakeholders.
- High commitment to continuous learning, innovation, and improvement.
AI-Specific Qualifications:
- Practical experience with prompt engineering and LLM response optimization
- Knowledge of AI-driven development tools and platforms such as Claude Code, GitHub Copilot in Agentic Mode.
- Knowledge of AI-based security protocols and threat detection systems.
- Experience integrating GenAI or Agentic AI agents into full-stack workflows (e.g., using AI for code reviews, automated bug fixes, or system monitoring).
- Demonstrated proficiency with AI-assisted development tools and prompt engineering for code generation, testing, or documentation.
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world.
This role is part of Cognizant IOA (Intuitive Operations and Automation) — and more specifically, a product team with its own origin story. We started as Matterway, a German startup building automation software from scratch. We were acquired by Cognizant, but we kept our team, our culture, our pace, and our way of working. We move like a startup, think like a startup, and now do it with the backing of a global company.
We combine human expertise with intelligent automation, ML operations, and digital experience solutions to help technology and digital-native companies build smarter, more adaptive operating models.
What's the opportunity?
We are looking for Senior Product Engineers to join our team. We're a tight crew of 5 senior engineers, from different corners of the world. We're hiring 3 more people, and those people will shape what this team becomes.
We're building a platform to support the agentification of our operations. You'll work across a suite of products including a cloud platform for process optimization, desktop application, browser extension, and specialized AI agents.
This is genuinely frontier work: we don't follow AI trends, we implement them. New model drops on a Monday; we've prototyped with it by Wednesday.
We believe this is the most exciting time to join. Be part of the founding R&D talent in this area and help set the technical bar for everything that comes next.
What will you be doing?
Your day-to-day responsibilities:
- Design and evolve the core architecture of our platform
- Set technical standards and take ownership of complex projects end-to-end
- Work on a well-architected, fast-evolving TypeScript codebase using technologies such as React, Node.js, Electron, and GraphQL
- Collaborate with product managers, designers, and engineers to solve challenging technical and business problems, with real autonomy
- Participate in the full development lifecycle: scoping, design, estimation, coding, testing, debugging, code reviews, maintenance, and support
- Evaluate and implement proofs of concept using the latest AI tools and models
You will know you're successful if:
- You develop projects independently until they deliver their intended business value
- You keep top-notch software quality standards about design, implementation, and documentation
- You're the person who brings something new to the team's radar, a model, a technique, a tool, before anyone else has heard of it
What makes you a great fit
Must-haves:
- Excellent English (C1+) with exceptional written and verbal communication
- Strong proficiency with TypeScript across frontend and backend, including building and maintaining Node.js-based services
- Experience in frontend development using modern frameworks such as Vue.js or React
- Knowledge of any E2E testing framework such as Playwright, Puppeteer, Selenium, Cypress
- Ability to work independently and take ownership of deliverables
- Strong technical fundamentals, genuine intellectual curiosity, and a drive to keep getting better
- You follow AI closely, not just as a user but as someone who reads the papers, watches the releases, and has opinions. You're excited about where this is going and want to be building at the edge of it
Nice-to-haves:
- Familiarity with AI-coding tooling (Claude Code, Cursor, OpenCode, etc.)
- Experience with cloud infrastructure (AWS, Azure or GCP) and infra-as-code deployment
- Having built or maintained CI/CD pipelines or workflows, especially GitHub actions
Why join us?
- Be at the cutting edge of AI agents and applying LLMs to real-world use cases, not in theory but in production
- Work on hard problems with high agency: your ideas get heard; your decisions get shipped
- Join a small but growing internationally distributed team.
- giving you real influence over how it evolves
- The resources of a global company with the speed and culture of a startup
- Remote-first set-up, with the option to work from one of our 13 locations in India: Chennai, Bangalore, Hyderabad, Pune, Mumbai, Gurgaon, Noida, Kolkata, Kochi, Coimbatore, Bhubaneswar, Mangalore, and Indore
- Flexible working hours
- Collaborative, pragmatic engineering culture focused on outcomes
- Fast-growing team within Cognizant, with access to global resources and real career opportunities
About MyOperator
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount
Role Summary
We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.
This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.
Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.
Responsibilities-
Requirement Discovery & Stakeholder Interaction
- Join customer calls alongside Sales and Revenue teams.
- Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
- Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
- Act as the AI subject-matter expert during client discussions.
Use Case & Solution Documentation
- Convert discussions into clear, structured use case documents, including:
- Problem statement & goals.
- Current vs. proposed conversational flows.
- Chatbot conversation logic, integrations, and dependencies.
- Assumptions, limitations, and success criteria.
Customer Delivery Ownership
- Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.
Prompt Engineering & Conversation Design
- Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."
Testing, Debugging & Iteration
- Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.
Integrations & Technical Coordination
- Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.
What Success Looks Like
- Customer bots go live quickly and show high containment + high task completion with low escalation.
- You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
- Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.
Requirements (Must Have)
- 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
- Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
- Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
- Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
- Willingness to be front deployed (customer calls/visits as needed).
Good to Have (Nice to Have)
- Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects.
- Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
- Prior SaaS onboarding/delivery experience in mid-market or enterprises.
Working Style & Traits We Value
- High agency: you don’t wait for perfect specs—you create clarity and ship.
- Customer empathy + engineering discipline.
- Strong bias for iteration: deploy → learn → improve.
- Calm under ambiguity (real customer environments are chaotic by default).
Read This Before Anything Else
We have 6 developers who can ship. What we don't have is someone who turns that into a real engineering function: real architecture, real leverage, real AI-driven advantage. If that gap sounds like an opportunity rather than a headache, you're in the right place. If it sounds like a lot of undefined work with no playbook handed to you, this one probably isn't for you. That's completely okay. There are plenty of great roles that fit differently.
About CraftMyPlate
CraftMyPlate is Hyderabad's go-to platform for food experiences for micro-events: house parties, birthdays, office celebrations, festive gatherings, and more. We're building the operating system for how India discovers, customises, and orders food for smaller events. We're backed by established founders and investors, and we're funded and growing fast. The next phase of that growth runs through engineering.
Where We Stand
Some numbers, because they matter more than adjectives. Order volume has grown 50x in two years, and we're compounding at roughly 3x year over year, without giving up equity to fund it. That means the business runs on its own economics. The growth is real demand, not runway bought with dilution, and every efficient architectural decision this role makes directly protects that.
Most people size up an opportunity by asking what's going to change in ten years. The more useful question, and the one this company is built around, is what won't change. People will keep gathering. They'll keep celebrating, hosting, and marking festivals, in 10 years and in 20. That permanence is the bet. You're not building infrastructure for a trend cycle. You're building for a category that outlasts the current AI wave, the next funding round, and probably us too.
The Technical Reality
Here's an honest read of the engineering problem, not a sanitized version of it.
Event-driven commerce doesn't scale like typical e-commerce. Demand isn't smooth, it's spiky: weekends, festival calendars, and event dates create real load concentration, and each order is tied to a hard deadline that can't slip the way a shipped package can. That has direct architectural consequences: systems need to handle bursty, unpredictable traffic without paying for idle capacity the rest of the time, which is exactly why we're serverless-first on AWS rather than running a fixed fleet sized for peak.
Underneath that, every order touches multiple systems that have to stay consistent: kitchen and vendor fulfillment status, inventory across partners, payment gateway settlement, and refunds, often in real time and often across more than one vendor for a single event. Getting that consistency right across SQL and NoSQL stores, without it becoming a source of support tickets and manual reconciliation, is a real architecture problem, not a CRUD problem.
The AI-agent layer is the next lever, and it's a business lever as much as a technical one. Every workflow we can hand to a well-orchestrated agent instead of a new hire is a workflow that scales without adding headcount, which is exactly how a company grows 3x a year without diluting equity to fund the team behind it. That's why agent orchestration across multiple LLMs, using LangGraph, sits in the "go deep" tier of this role rather than being a nice-to-have.
You'll likely find some of this framing right and some of it worth challenging once you're actually in the codebase. That's expected, and honestly preferred over someone who just nods along.
Why This Role Exists
You'll be the most senior technical person in the company, reporting directly to the founder. Not a manager brought in to run standups. An owner. You set the architecture, you write code yourself, and you make the team materially better. You also own where AI and automation take this company next, starting with our first in-house AI agent product (details shared in the interview), and expanding from there into how the company runs, department by department: HR, finance, marketing, design, development, all sitting on an engineering layer that you design.
If you've outgrown a role where you plan but don't build, or where good ideas die in a committee, this is built to be the opposite of that.
What You'll Own
- Architecture, end to end. Scalable, cost-efficient systems from day one, not "fix it later" engineering. You own the decisions and their long-term consequences.
- Hands-on building. You are still writing code and shipping. This isn't a seat where you review other people's work all day. You lead by building.
- The engineering team. Directly manage, mentor, and level up our 6 developers. Build the technical bar, the review culture, and the calibration that lets the team ship independently.
- The AI-agent roadmap. Own the architecture behind our first AI agent product, then the broader strategy for AI agents and automation across every function in the company, with engineering as the layer underneath all of it.
- Team scaling. Build the next layer of leads under you so execution quality scales without you being the bottleneck.
- Technical accountability. When something breaks, you fix it. You don't escalate and wait.
Our Stack, and the Depth We Expect
Not everything on this list needs the same level of mastery. Some of it you need to own at an architectural level. The rest you need to be strong enough to build yourself, direct the team on, or delegate to AI agents with confidence.
Go deep here. This is where the real architecture decisions live, and where the business impact is highest:
- AWS, serverless first. You should be genuinely well versed in AWS application development, not just "have used AWS." You should be able to design and guide serverless architecture (Lambda, API Gateway, DynamoDB, Step Functions, and similar) as our default way of building, because our demand curve is spiky by nature and fixed infrastructure is money left on the table.
- TypeScript, our primary language across backend and frontend.
- Agent orchestration across multiple LLMs, using LangGraph. This is core to our AI roadmap and our path to scaling operations without scaling headcount. You own how it's architected, not just how it's used.
Working proficiency. Build it yourself, direct the team, or hand it to an AI agent and know if the output is right.
This Is You If
- You've built and shipped real production systems yourself, not just reviewed other people's architecture from a distance.
- You go deep wherever the problem is, and you're comfortable owning the exact stack described above, not just "full-stack" in the abstract.
- You've made engineers around you measurably better, whether or not you've held the title for it yet.
- You're already using AI coding tools and agents seriously, like Claude, Cursor, or similar tools, as part of how you build, not as something you tried once. We'll likely explore this together in the interview.
- You have a bias toward leverage over hours. You'd rather automate or systematize a problem than grind through it. But when something's live and needs to be done right, you see it through completely, with no half-finished work.
- You want to build something for years, not land somewhere comfortable. We'll know the difference from how you talk about your last three years.
This Might Not Be the Right Fit If
- You'd prefer a stable, well-defined role with clear boundaries and someone else making the calls. That's a fair thing to want, just not what this is.
- You'd rather receive direction than bring us architecture and AI strategy yourself.
- You haven't yet gotten hands-on with AI coding tools in your daily work.
- You're drawn more to the title than the work behind it.
If none of that sounds like you, we'd love to hear from you.
Requirements
- 5 to 7 years of experience in software engineering, with real ownership of architecture-level decisions, not just feature delivery.
- Prior experience leading or mentoring engineers, formally or informally.
- Tier-1 or Tier-1+ engineering college strongly preferred (IIT, BITS, top NIT tier, or equivalent). We'll consider other institutions only with clearly commendable, verifiable work: real systems you can walk us through in depth, strong open-source contributions, or a track record that speaks for itself. Pedigree is a proxy for speed, not a checkbox. We test for the underlying ability regardless.
- Comfortable in an early-stage environment: undefined problems, few processes, and the expectation that you help define both.
Compensation
Competitive, with equity. We're formalizing a structured ESOP program alongside this hire. Specific numbers are discussed directly in later interview rounds.
If reading this got you a little excited about what you'd build here, we'd genuinely love to talk. If it didn't quite land, no hard feelings. We just want the right fit for both sides.
ABOUT
The Persona Labs is building a new kind of social platform focused on something most social products do not explicitly optimize for: helping people become real friends.
We want to help people discover interesting people around them, find meaningful common ground, start low-pressure interactions, continue promising conversations, create shared experiences, and ultimately build real-life friendships.
DISCOVER → CURIOSITY → COMPATIBILITY → INTERACTION → UNDERSTAND → IRL EXPERIENCE → FRIENDSHIP
THE AI LAYER
Alongside the platform, we are building a proactive personal companion that learns about the user and helps them navigate this journey through personalized recommendations, suggestions, reminders and experiences.
THE OPPORTUNITY
We are looking for a Founding Product Engineer to help build the platform from the ground up. This is a 0→1 product engineering role where you work directly with the founder and engineering team to turn ambiguous product problems into working software.
You will be expected to:
Understand the problem → explore solutions → make trade-offs → design → build → ship → measure → improve.
WHAT YOU WILL BUILD & OWN
MOBILE
Onboarding, profiles, discovery, interactions, messaging, activities, and companion experiences.
SOCIAL SYSTEMS
Relationships, social graph, compatibility, and interaction flows.
BACKEND
APIs, services, authentication, notifications, and background processes.
DATA
PostgreSQL models, user/activity data, analytics, and behavioural signals.
REAL-TIME
Messaging, live interactions, notifications, and event-driven workflows.
AI-ENABLED
Recommendations, personalization, and companion-powered experiences.
INFRASTRUCTURE
Cloud deployment, CI/CD, monitoring, reliability, and cost management.
WHAT YOUR DAY-TO-DAY LOOKS LIKE
• Build and ship mobile and full-stack product features end-to-end.
• Design APIs, database models, and backend services for a social product.
• Translate ambiguous product problems into simple, reliable technical solutions.
• Make architecture and engineering trade-offs for performance, scalability, security, and cost.
• Work closely with the founder, product/design team, and Companion Intelligence engineer.
• Prototype quickly, test assumptions, and iterate based on user behaviour and product feedback.
• Own features from problem → architecture → implementation → deployment → improvement.
• Help establish engineering practices around testing, monitoring, security, and reliability.
WHO SHOULD APPLY
• Experience: 0–4 years, including exceptional fresh graduates. Strong 1–3 year engineers and experienced 3–4 year product builders are welcome.
• Fundamentals: Strong CS/software engineering fundamentals.
• Evidence of Building: We value what you have built more than the number of years on your résumé. Shipped apps, strong side projects, hackathons, internships, open source, or startup work are highly valued.
• Mindset: High ownership, curiosity, strong fundamentals, clear communication, learning velocity, and the ability to work through ambiguity.
WHAT WE LOOK FOR
MOBILE CAPABILITY
Can you build and ship a polished mobile experience?
ENGINEERING DEPTH
Do you understand why a system works, not just how to make it run?
PRODUCT JUDGMENT
Can you determine what should be built when the problem is ambiguous?
ARCHITECTURE / SYSTEMS
Can you reason across APIs, databases, services, real-time systems, scale, and cost?
SPEED OF EXECUTION
Can you move from idea → prototype → production quickly without compromising fundamentals?
AI FAMILIARITY
Do you understand how modern AI can become a useful, reliable product capability?
BUILD WITH US
You will join at a stage where many answers do not exist yet. You will not simply implement someone else’s architecture, you will help decide what the architecture and product should become.
CAREERS:
Apply with your resume, GitHub, portfolio or shipped work.
https://forms.gle/12YpUSBY2Sqs5xjp8
www.thepersonalabs.com
What you'll do
Own a client end to end. Learn their business, find what to automate or rebuild, and lead the work that ships it.
Turn business problems into technical solutions sit in the call, understand the real problem, design the fix, and decide how it gets built.
Stay hands-on. You'll still write code, build integrations, and work with APIs every day.
Build on whatever the client runs Zoho, Salesforce, Azure, similar platforms, and custom apps where needed.
Run delivery: scope it, sequence it, ship it, support it. The timeline is yours.
Review code and designs. Mentor the developers on your projects and unblock them fast.
Be the escalation point when something breaks or an integration misbehaves.
Own client communication on the technical side status, tradeoffs, bad news, early.
Keep the bar high: clear docs, clear updates, clear commit history.
What we're looking for
4–7 years shipping software, with real depth in REST APIs and system integrations.
Experience leading projects or small teams — the person others check with before they build.
Strong with business platforms (Zoho, Salesforce, or similar). Much of the leverage lives there, not in custom code.
You can sit with a non-technical client, understand the problem, and come back with a working solution.
Still enjoy building. This is technical leadership, not coordination.
Self-driven. You'll often be the senior-most engineer on the account.
Why you'll love this role
Full ownership from first call to delivery — you run projects, not a ticket queue.
Direct access to clients and leadership. Your decisions ship the same week.
Constant variety: new systems, new problems, new builds.
A step into technical leadership without giving up the hands-on work.
Role & Responsibilities
Responsibilities
• Business: Immerse in operations until you think like an insider.
Rapidly acquire domain expertise through direct observation, translate between business and engineering seamlessly, and mentor engineers in your area on immersion. Influence senior stakeholders effectively, manage complex stakeholder landscapes with competing agendas, and build trust rapidly with new stakeholders.
• Delivery: Lead rapid delivery initiatives across teams in your area, coach on prototype-first approaches, and establish trust through consistent fast delivery. Build complete applications rapidly across any technology stack, select the right tools for each problem, and define clear criteria for prototype-to-production transitions.
• Generative AI: Architect RAG systems for complex use cases across teams, implement advanced techniques (hybrid search, reranking, query expansion), mentor engineers on RAG best practices, and establish RAG standards. Lead evaluation strategy across teams, establishing annotation guidelines, training human-calibrated LLM judges, and building evaluation pipelines that connect tracing to datasets to experiments.
• People: Build high-performing teams across your area, navigate complex interpersonal dynamics, foster psychological safety, and create environments where diverse perspectives are valued. Influence through communication at all levels — from frontline to executive. Handle difficult conversations skilfully and train engineers in your area on effective communication.
• AI-Augmented Development: Optimise AI tool usage across teams in your area, train engineers on AI-augmented and agentic engineering workflows, evaluate new AI development tools, and establish practices that balance AI speed with verification rigour.
• Scale: Design complex multi-component systems end-to-end, evaluate architectural options for large initiatives across teams, guide technical decisions for your area, and mentor engineers on architecture. Create debt reduction strategies across teams, influence roadmap decisions to include debt work, and teach engineers when to accept debt for speed versus when to invest in quality.
• Documentation: Define documentation standards across teams in your area, create documentation systems and templates, train engineers on spec-driven development, and ensure documentation quality across projects. Lead pattern generalization initiatives, defining criteria for when to generalize versus keep custom.
• Reliability: Define reliability standards across teams in your area, drive post-incident improvements systematically, design capacity planning processes, andmentor engineers on SRE practices.
Ideal Candidate
- Strong Staff Software Engineer / FDE profile (full-stack + production GenAI, multi-team technical leadership)
- Mandatory (Experience 1) – Must have 7+ years of relevant professional software engineering experience, with demonstrated full-stack delivery across backend and frontend.
- Mandatory (Experience 2) – Must have deep production experience with Python AND JavaScript/TypeScript, working comfortably across the full stack.
- Mandatory (Experience 3) – Must have 2+ years of experience in generative AI applications developement — LLM integrations, vector databases, RAG systems, and evaluation pipelines
- Mandatory (Experience 4) – Must have strong experience with modern frontend frameworks (Next.js / React) and backend API development.
- Mandatory (Experience 5) – Must have extensive experience with cloud platforms (AWS preferred; Azure/GCP valued), including infrastructure-as-code (CloudFormation / Terraform).
- Mandatory (Experience 6) – Must have working knowledge of multiple database paradigms — relational (PostgreSQL), document, and key-value (Redis) — with ability to select the right storage per problem.
- Mandatory (Experience 7) – Must have strong experience with CI/CD pipelines (e.g. GitHub Actions), containerization, and production deployment strategies.
- Mandatory (Experience 8) – Must have demonstrable fluency with AI coding tools (Claude Code, Cursor, GitHub Copilot, or similar) and proven ability to design agentic engineering workflows and train teams on them
- Preferred (Experience) – Advanced RAG techniques — hybrid search, reranking, query expansion — and establishing RAG standards across teams







