We are seeking a highly motivated and skilled Solution Architect/Business Analyst to join our dynamic team. As a Solution Architect, you will be an integral part of our new clients onboarding team, responsible for understanding the Finflux SaaS lending platform and its functionalities. Your primary role will be to work closely with customers from financial institutes, NBFCs, Fintechs, and banks to understand their requirements and effectively map them with the
Finflux product, while identifying any gaps or customization needs. Additionally, you will collaborate with productmanagers to prioritize requirements and implement identified.
Roles & Responsibilities:
• Product Understanding: Gain in-depth knowledge of the Finflux SaaS lending platform, including its Loan
Management System (LMS), Loan Origination System (LOS), Business Rules Engine (BRE), and
Delinquency Management System (Collections).
• Customer Requirements Analysis: Collaborate with customers to gather and analyze their business
requirements, pain points, and objectives. Identify their specific needs related to lending operations and
processes.
• Solution Design: Develop comprehensive and innovative solutions by mapping customer requirements with
the Finflux product. Propose recommendations to bridge any identified gaps or customization needs.
• Requirement Prioritization: Work closely with product managers to prioritize customer requirements based
on business impact, feasibility, and strategic goals. Participate in backlog grooming and sprint planning
sessions.
• Documentation: Prepare detailed requirement specifications, solution design documents, functional
specifications, and process flows to clearly articulate the proposed solutions to internal stakeholders and
customers.
• Stakeholder Communication: Act as a liaison between customers and internal teams, including development,
implementation, and support teams. Ensure effective communication and alignment of objectives throughout
the onboarding process.
• Project Management: Manage multiple client onboarding projects simultaneously. Develop project plans,
monitor progress, and ensure timely delivery of solutions within agreed-upon timelines.
• Collaboration: Collaborate closely with cross-functional teams, including product managers, development,
and implementation teams, to implement identified gaps and customization requirements. Participate in agile
ceremonies and provide input on solution implementation.
• Training and Support: Conduct training sessions and workshops for customers to familiarize them with the
Finflux product and its functionalities. Provide ongoing support during the onboarding process and address
any inquiries or issues raised by customers.
Required Skills:
• Experience: Minimum of 5 years of experience as a Business Analyst, Solution Architect, or similar role in
the software industry, preferably working with SaaS solutions or lending platforms.
• Domain Knowledge: Strong understanding of lending operations, loan management processes, and
regulatory requirements in the financial industry. Familiarity with financial institutes, NBFCs, Fintechs, or
banks is highly desirable.
• Technical Aptitude: Ability to grasp complex software solutions quickly and effectively. Prior experience
working with loan management systems, loan origination systems, business rules engines, or delinquency
management systems will be advantageous.
• Analytical Skills: Proficient in analysing business processes, identifying gaps, and proposing practical and
efficient solutions. Strong problem-solving abilities and attention to detail are essential.
• Communication: Excellent written and verbal communication skills. Ability to articulate complex ideas and
concepts to both technical and non-technical stakeholders. Active listening skills to understand customer
requirements thoroughly.
• Project Management: Proven experience in managing multiple projects concurrently, prioritizing tasks, and
meeting deadlines. Ability to adapt to changing project requirements and work in a fast-paced, dynamic
environment.
• Collaboration: Strong team player with the ability to collaborate effectively with cross functional teams and
build relationships with customers. Customer-centric mindset with a focus on delivering.
About M2P Fintech
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ROR Hiring Alert...!
NeoSOFT Pvt Ltd. (A CMMi Level 5 Organization) has an excellent opportunity for ROR Developers.
Eligibility Criteria:
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Location:- Mumbai/Pune/Ahmedabad/Noida/Indore
Job Description:
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Position Overview:
Customer success managers supports your customers as they transition from sales prospects to active users of your products.
Theyre focused on customer loyalty and building close long-term client relationships, and often
stay with the same customers as long as they continue to work with your business.
Designation: Customer Success Manager
Reporting to: Director
Roles and Responsibilities
• Customer Success Manager will proactively reach out to customers to understand the
requirements, and resolve issues.
• Proactively reach out to the newly onboarded customers to understand their needs.
• Develop and manage client portfolios.
• Follow-ups with unresponsive customers to help activation/retention of customers.
• Minimize customer churn.
• Sustain business growth and profitability by maximizing value.
• Mediate between clients and the organization
• Strictly adhere to the Activation & Retention SOP.
• Handling existing customers & providing post-sales support.
• Taking care of customer onboarding & service activation.
• Improve onboarding processes.
• Providing training on software to customers.
• Maintaining a healthy relationship with customers.
• Resolving customer complaints quickly and efficiently.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
Qualifications:
• Prior experience as a Customer Success Manager with IT Services domain
• Good Communication, Analytical Skills
• Excellent Customer Handling.
• Ability to handle team.
What you would be expected to do:
- Gather, prioritize and refine requirements while keeping team members well informed
- Create Use Cases, Flow Charts, Mock Screens, PRDs for business requirements, user requirements, functional & non-functional requirements and system requirements
- Rolling out of new products/apps/automations and resolving stakeholder queries/issues
- Automate business processes using tools like Zapier/Google Scripts, other automation tools
- Collaborate with cross-functional groups and assist in the entire product lifecycle from design to development to launch
- Responsible for testing of applications/solutions/web panels at various stages of the lifecycle
- Working with the development team/or independently on integrations (using 3rd party tools to create mobile applications)
- Travel as per company requirement to places including but not limited to Kenya, Uganda, Nigeria, Myanmar and Tanzania
You might be a strong candidate if you:
- The ability to structure and analyze ambiguous problems
- The ability to communicate ideas clearly through workflows, feature descriptions etc.
- Proactive and willingness to get hands dirty
- Attention to detail
What we offer (in addition to compensation and statutory benefits):
- An opportunity to grow as a professional in a dynamic, fast growing, high impact industry;
- The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy
Role and Responsibilities:
- Sourcing new sales opportunities through inbound leadfollow-up and outbound cold calls and email.
- Route qualified opportunities to the appropriate sales executives for further development and closure.
- Developing & maintaining successful business relationships with all prospects and actively manage the progression of sales opportunities.
- Actively team with business partners and technical sales team to successfully close opportunities.
- Commit to and deliver results based on monthly targets/forecasts.
- Able to generate leadsvia Linkedin, social media and Email Marketing etc.
Understanding Client needs and requirements and proposing right kind of solution.
Skills Required:
- Strong communication Skills.
- Strong marketing skills including negotiation and convincing Power.
- Good oral/written/interpersonal/presentation skills.
- Possesses an energetic, outgoing and friendly demeanor.