Software Quality Assurance

We are seeking a skilled .NET developer to join our team and contribute to the development of software using the .NET framework. In this role, you will be responsible for creating applications from the ground up, configuring existing systems, and providing user support.

• Participate in requirements analysisCollaborate with internal teams to produce software design and architectureWrite clean, scalable code using .NET programming languagesTest and deploy applications and systemsRevise, update, refactor and debug codeImprove existing softwareDevelop documentation throughout the software development life cycle (SDLC)Serve as an expert on applications and provide technical support

Proven experience as a .NET Developer or Application DeveloperFamiliarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET)

Job Responsibilities.

•  Working with a wide range of media and using graphic design software.
• Thinking creatively and developing new design concepts, graphics, and layouts.
• Cultivate a solid body of work.
• Take the design “brief” to record requirements and clients' needs.
• Prepare rough drafts and present your ideas.
• Amend final designs to clients' comments and gain full approval.
• Work as part of a team with copywriters, designers, stylists, executives, etc.
• Motion Graphics and Video Editing

Requirement   

• Proven graphic designing experience.
• Possession of creative flair, versatility, conceptual/visual ability and originality.
• Demonstrable graphic design skills with a strong portfolio.
• Ability to interact, communicate and present ideas.
• Up to date with industry-leading software and technologies.
• Highly proficient in all design aspects.
• Professionalism regarding time, costs, and deadlines.

• Experience in Microsoft technologies (Microsoft Dot Net, C#, http://asp.net/">NET, MVC, Microsoft SQL, NETcore, Web API, WCF, Bootstrap, JavaScript, Angular JS, Web API, Web services, Rest API)
• Design complex architecture landscape involving API integrations
• Hands-on experience in ASP.Net, C#, MVC, WCF, Restful services, Web API, AngularJS, Entity Framework
• Strong analytical & problem-solving skills
• Must have excellent oral & email communication skills
• Strong analytical and problem-solving skills
• Must have a positive attitude and a yearning to get things done and demonstrate ownership of deliverables

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

• You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
• You enjoy resolving customer issues and providing feasible solutions.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You consistently thrive for excellence.

• You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
• You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
• You will explore customer data to identify trends with the objective of issue resolution.
• You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
• You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
• You will be working in different shifts so as to ensure the client issues are addressed on time.

• 2-5 years of experience in 24x7 customer support operations.
• You have experience in B2B Software support and understanding of Saas platforms
• You have excellent communication skills, ability to identify complex customer problems.
• You possess a sense of urgency for problem resolution and knows where to go for that resolution.
• You have the eagerness for learning and staying up-to-date on new product or policy changes.
• Start-up experience would be a plus.
• You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.