Software Engineer (Success Engineering)

Software Engineer (Success Engineering) at Deltek · Remote only · 3 - 5 years · Profitable · Remote only · Posted 8 Sep 2026

Software Engineer (Success Engineering)

at Deltek

Posted by Harsha Mehrotra

3 - 5 yrs

Best in industry

Remote only

Skills

CI/CD

PostgreSQL

Python

Amazon Web Services (AWS)

Artificial Intelligence (AI)

Machine Learning (ML)

SRE

SRE / Success Engineering role focused on production operations, reliability, AWS infrastructure, monitoring, incident management, and platform support for the ZT platform.

Core responsibilities include:

Production monitoring and debugging of live systems.
Incident investigation, troubleshooting, and problem resolution.
AWS cloud infrastructure support and maintenance.
Deployment and operational support activities.
Supporting a 24x7 production environment.
Working with GitHub-based development workflows.
Technical debt remediation and platform improvements.
Customer issue investigation and support.
Security and compliance-related work, including FedRAMP initiatives.

Preferred Skills:

AWS (especially S3 and EC2)

Strong debugging and troubleshooting skills

Site Reliability Engineering (SRE) experience

GitHub experience

Basic software development skills

TypeScript/JavaScript knowledge

C# preferred

AI experience is a plus.

Candidate should be a hands-on engineer with strong AWS, SRE, operational ownership, production support, and debugging capabilities, rather than a pure application or full-stack developer.

SRE / Success Engineering role focused on production operations, reliability, AWS infrastructure, monitoring, incident management, and platform support for the ZT platform.

Core responsibilities include:

Production monitoring and debugging of live systems.
Incident investigation, troubleshooting, and problem resolution.
AWS cloud infrastructure support and maintenance.
Deployment and operational support activities.
Supporting a 24x7 production environment.
Working with GitHub-based development workflows.
Technical debt remediation and platform improvements.
Customer issue investigation and support.
Security and compliance-related work, including FedRAMP initiatives.

Preferred Skills:

AWS (especially S3 and EC2)

Strong debugging and troubleshooting skills

Site Reliability Engineering (SRE) experience

GitHub experience

Basic software development skills

TypeScript/JavaScript knowledge

C# preferred

AI experience is a plus.

Candidate should be a hands-on engineer with strong AWS, SRE, operational ownership, production support, and debugging capabilities, rather than a pure application or full-stack developer.

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About Deltek

Founded :

1983

Type :

Product

Size :

1000-5000

Stage :

Profitable

About

Project-based businesses transform the world we live in. Deltek innovates and delivers software and solutions that power them to achieve their purpose. Our industry-specific software and information solutions maximize our customers' performance at every stage of the project lifecycle by enabling superior levels of project intelligence, management and collaboration.

Deltek is the recognized global standard for project-based businesses across government contracting and professional services industries, helping more than 30,000 organizations of all sizes deliver on their mission.

With over 4,200 employees worldwide, our team of industry experts is passionately committed to creating exceptional customer experiences.

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First 90-Day Priorities

The successful candidate will be expected to:

Learn EDM’s platforms, infrastructure, integrations, call-routing systems, reporting processes, and revenue workflows.
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Review existing monitoring, alerting, backups, access controls, and deployment procedures.
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Identify at least three meaningful automation or cost-saving opportunities.
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Performance Expectations

Success will be measured by:

Platform uptime and reliability
Mean time to acknowledge and resolve incidents
Reduction in recurring production problems
Deployment success and rollback rates
API, postback, webhook, and call-routing reliability
Reporting and data accuracy
Backup and recovery readiness
Quality of technical documentation
Security and access-control compliance
Reduction in manual operational work
Infrastructure costs relative to platform volume
Responsiveness to internal teams, clients, and technical partners

Required Qualifications

Three or more years of experience in operations engineering, DevOps, site reliability engineering, cloud infrastructure, systems administration, or production support.
Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.
Experience supporting Linux-based production environments.
Working knowledge of networking, DNS, SSL certificates, firewalls, load balancing, and application security.
Experience with relational databases and SQL.
Experience troubleshooting REST APIs, webhooks, authentication, and third-party integrations.
Familiarity with monitoring, logging, alerting, and incident-management tools.
Experience with scripting languages such as Python, Bash, JavaScript, or PowerShell.
Understanding of source control, deployment pipelines, and release management.
Strong troubleshooting, documentation, and communication skills.
Ability to prioritize incidents based on business and revenue impact.
Availability to participate in an on-call rotation.

Preferred Qualifications

Experience in ad-tech, mar-tech, affiliate marketing, lead generation, pay-per-call, telecommunications, or SaaS.
Familiarity with SIP, VoIP, dialers, call-tracking platforms, routing systems, and phone-number provisioning.
Experience with containers, infrastructure as code, and automated deployment tools.
Experience with Docker, Kubernetes, Terraform, GitHub Actions, or similar technologies.
Familiarity with payment processing, usage-based billing, reconciliation, and commission systems.
Experience working with real-time bidding, ping-post, lead distribution, or high-volume transactional systems.
Understanding of TCPA-related controls, consent records, DNC suppression, data privacy, or regulated marketing environments.
Experience with security audits, disaster-recovery testing, and compliance documentation.

Ideal Candidate

The ideal candidate:

Takes ownership instead of waiting for someone else to fix the problem.
Remains calm and methodical during high-impact incidents.
Understands the difference between applying a temporary fix and eliminating a root cause.
Communicates technical problems clearly and directly.
Recognizes that production reliability is a business and revenue responsibility.
Automates repetitive work whenever practical.
Documents systems so the company is not dependent on one person’s memory.
Protects security and stability without creating unnecessary bureaucracy.
Is comfortable working in a fast-moving entrepreneurial environment.
Can manage competing priorities while maintaining attention to detail.

Key Responsibilities

Platform Monitoring and Reliability

Monitor the health and performance of EDM’s advertiser, publisher, broker, and internal platforms.
Maintain monitoring, alerting, logging, and system-health dashboards.
Investigate platform outages, degraded performance, failed transactions, delayed data, and integration errors.
Respond to production incidents and coordinate resolutions with the appropriate engineers and vendors.
Perform root-cause analysis and document corrective and preventive actions.
Help maintain defined uptime, response-time, recovery-time, and system-reliability targets.
Identify recurring problems and recommend permanent solutions.

Cloud Infrastructure and Systems Operations

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Support development, staging, and production environments.
Assist with infrastructure scaling, system upgrades, patching, backups, and disaster recovery.
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Maintain access controls, service accounts, certificates, domain configurations, and environment variables.
Ensure production systems are properly documented and recoverable.

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Support safe and consistent application deployments.
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Coordinate release schedules, deployment validation, rollback procedures, and post-release monitoring.
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Reduce manual deployment work through automation.

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Monitor and troubleshoot third-party APIs, webhooks, postbacks, dialer connections, CRM integrations, payment systems, tracking platforms, and compliance services.
Investigate failed lead deliveries, missing postbacks, duplicate records, delayed reporting, and authentication problems.
Support ping-post, real-time bidding, call-routing, SIP, and data-transfer workflows.
Work with advertisers, publishers, and vendors to diagnose technical integration problems.
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Monitor call-routing, tracking, recording, attribution, and disposition systems.
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Monitor data pipelines, scheduled jobs, reporting processes, and database performance.
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Assist with data corrections using controlled and documented procedures.
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Support role-based access controls, multifactor authentication, audit logging, encryption, and secure system configuration.
Provision and remove employee, contractor, client, and vendor access.
Monitor suspicious activity and report potential security incidents.
Assist with vulnerability remediation, security reviews, access audits, and incident-response procedures.
Protect consumer, advertiser, publisher, employee, and company information.
Follow company policies for credentials, production access, sensitive data, and change management.

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Automate repetitive operational tasks using scripts, workflows, APIs, and infrastructure tools.
Reduce manual work associated with monitoring, deployments, reporting, reconciliation, onboarding, and support.
Build internal tools that improve visibility and response times.
Identify operational bottlenecks that affect revenue, margin, client satisfaction, or employee productivity.
Maintain clear runbooks and standard operating procedures for recurring technical tasks.

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Serve as an escalation point for complex platform and integration issues.
Translate technical problems into clear explanations for nontechnical teams.
Create and maintain architecture diagrams, system inventories, runbooks, troubleshooting guides, and incident reports.
Track incidents and technical requests through completion.
Document known issues, temporary workarounds, permanent resolutions, and system dependencies.
Participate in an on-call rotation for urgent production incidents.

First 90-Day Priorities

The successful candidate will be expected to:

Learn EDM’s platforms, infrastructure, integrations, call-routing systems, reporting processes, and revenue workflows.
Document critical systems, dependencies, credentials ownership, vendor contacts, and escalation procedures.
Review existing monitoring, alerting, backups, access controls, and deployment procedures.
Establish baseline metrics for uptime, incident volume, response time, recovery time, deployment success, and integration failures.
Resolve high-priority recurring production and integration issues.
Improve alerting for call-routing failures, API errors, delayed data, failed jobs, and reporting discrepancies.
Create runbooks for the company’s most common and highest-risk technical incidents.
Identify at least three meaningful automation or cost-saving opportunities.
Participate in production support and demonstrate ownership of incidents through resolution.

Performance Expectations

Success will be measured by:

Platform uptime and reliability
Mean time to acknowledge and resolve incidents
Reduction in recurring production problems
Deployment success and rollback rates
API, postback, webhook, and call-routing reliability
Reporting and data accuracy
Backup and recovery readiness
Quality of technical documentation
Security and access-control compliance
Reduction in manual operational work
Infrastructure costs relative to platform volume
Responsiveness to internal teams, clients, and technical partners

Required Qualifications

Three or more years of experience in operations engineering, DevOps, site reliability engineering, cloud infrastructure, systems administration, or production support.
Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.
Experience supporting Linux-based production environments.
Working knowledge of networking, DNS, SSL certificates, firewalls, load balancing, and application security.
Experience with relational databases and SQL.
Experience troubleshooting REST APIs, webhooks, authentication, and third-party integrations.
Familiarity with monitoring, logging, alerting, and incident-management tools.
Experience with scripting languages such as Python, Bash, JavaScript, or PowerShell.
Understanding of source control, deployment pipelines, and release management.
Strong troubleshooting, documentation, and communication skills.
Ability to prioritize incidents based on business and revenue impact.
Availability to participate in an on-call rotation.

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Experience in ad-tech, mar-tech, affiliate marketing, lead generation, pay-per-call, telecommunications, or SaaS.
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Experience with containers, infrastructure as code, and automated deployment tools.
Experience with Docker, Kubernetes, Terraform, GitHub Actions, or similar technologies.
Familiarity with payment processing, usage-based billing, reconciliation, and commission systems.
Experience working with real-time bidding, ping-post, lead distribution, or high-volume transactional systems.
Understanding of TCPA-related controls, consent records, DNC suppression, data privacy, or regulated marketing environments.
Experience with security audits, disaster-recovery testing, and compliance documentation.

Ideal Candidate

The ideal candidate:

Takes ownership instead of waiting for someone else to fix the problem.
Remains calm and methodical during high-impact incidents.
Understands the difference between applying a temporary fix and eliminating a root cause.
Communicates technical problems clearly and directly.
Recognizes that production reliability is a business and revenue responsibility.
Automates repetitive work whenever practical.
Documents systems so the company is not dependent on one person’s memory.
Protects security and stability without creating unnecessary bureaucracy.
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Can manage competing priorities while maintaining attention to detail.

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Job Summary

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DevOps Engineering
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Monitor and maintain the availability, reliability, and performance of applications and infrastructure.
Handle production incidents, troubleshoot issues, and perform root cause analysis.
Manage and automate infrastructure deployment and operational tasks.
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Implement monitoring, alerting, and observability solutions.
Collaborate with development and operations teams to improve system reliability.
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Support hybrid cloud environments involving on-premises infrastructure and public cloud platforms.
Troubleshoot connectivity between on-premises data centers and cloud environments.
Participate in production incidents, troubleshooting, root cause analysis (RCA), and problem management.
Develop automation scripts and tools to reduce manual operational activities.
Configure and maintain monitoring, alerting, and observability solutions.
Work closely with Network, Cloud, DevOps, Security, and Application teams.
Participate in on-call support and resolve production issues within defined SLAs.
Document infrastructure, troubleshooting procedures, incident reports, and operational processes.
Identify opportunities to improve system reliability, performance, and scalability.

sre with production support

MNC

Agency job

via VY SYSTEMS PRIVATE LIMITED by aafia parveen

Hyderabad

8 - 16 yrs

₹1L - ₹18L / yr

Reliability engineering

Experience: 8+ Years

Location: Hyderabad / Bangalore

Mandatory Skills: Production Support, SRE, Linux/Unix, AI/ML Infrastructure Knowledge

Job Description:

Provide production support for mission-critical applications, including incident management, troubleshooting, RCA, deployments, monitoring, and service restoration.
Implement SRE practices to improve system reliability, availability, and performance.
Support AI/ML platforms and GPU infrastructure; knowledge of GenAI and AI/ML workloads is preferred.
Automate repetitive support activities using Python and Shell scripting.
Monitor systems using tools such as Splunk and AppDynamics.
Identify performance bottlenecks and drive continuous improvement.
Collaborate with infrastructure, application, and business teams to resolve production issues.

Required Skills:

8+ years of experience in Production Support and SRE.
Strong Linux/Unix administration and troubleshooting skills.
Experience with incident management, RCA, monitoring, and automation.
Knowledge of AI/ML platforms, GPU infrastructure, and GenAI concepts.
Python/Shell scripting knowledge.
Exposure to Hadoop, Spark, or Elasticsearch is an advantage.
Willingness to work in 24x7 shifts.

Experience: 8+ Years

Location: Hyderabad / Bangalore

Mandatory Skills: Production Support, SRE, Linux/Unix, AI/ML Infrastructure Knowledge

Job Description:

Provide production support for mission-critical applications, including incident management, troubleshooting, RCA, deployments, monitoring, and service restoration.
Implement SRE practices to improve system reliability, availability, and performance.
Support AI/ML platforms and GPU infrastructure; knowledge of GenAI and AI/ML workloads is preferred.
Automate repetitive support activities using Python and Shell scripting.
Monitor systems using tools such as Splunk and AppDynamics.
Identify performance bottlenecks and drive continuous improvement.
Collaborate with infrastructure, application, and business teams to resolve production issues.

Required Skills:

8+ years of experience in Production Support and SRE.
Strong Linux/Unix administration and troubleshooting skills.
Experience with incident management, RCA, monitoring, and automation.
Knowledge of AI/ML platforms, GPU infrastructure, and GenAI concepts.
Python/Shell scripting knowledge.
Exposure to Hadoop, Spark, or Elasticsearch is an advantage.
Willingness to work in 24x7 shifts.

Sre production support and Application Support

at Codnatives

Agency job

via VY SYSTEMS PRIVATE LIMITED by Ajeethkumar s

Hyderabad

5 - 10 yrs

₹4L - ₹15L / yr

Production support

Application server

Kubernetes

Terraform

Amazon Web Services (AWS)

+2 more

ob Summary

We are looking for an experienced Site Reliability Engineer (SRE) / Production Support Engineer with strong hands-on experience in application and production support, incident management, monitoring, cloud operations, automation, and infrastructure technologies.

The ideal candidate will be responsible for ensuring the availability, reliability, performance, and stability of production applications and infrastructure. The role involves troubleshooting critical production issues, monitoring applications and infrastructure, supporting deployments, managing incidents, and driving automation and operational improvements.

Key Responsibilities

Provide L2/L3 Application and Production Support for critical business applications.
Monitor production applications, infrastructure, batch jobs, and system health.
Handle and troubleshoot critical production incidents, ensuring timely resolution and minimal business impact.
Participate in Incident, Problem, and Change Management processes.
Perform root-cause analysis (RCA) for recurring and major production issues.
Troubleshoot issues related to applications, networks, load balancers, databases, operating systems, and infrastructure.
Monitor application and infrastructure performance using Splunk, APM, and other monitoring tools.
Create and maintain Splunk queries, dashboards, alerts, and operational monitoring.
Support production deployments, including Blue-Green and Canary deployment strategies.
Work with cloud infrastructure and perform day-to-day Cloud Operations activities.
Manage and troubleshoot containerized applications using Docker and Kubernetes.
Work with Terraform / Infrastructure as Code (IaC) for infrastructure provisioning and automation.
Support Linux and Windows server administration.
Develop and maintain Shell scripts and Python automation scripts to reduce manual operational activities.
Monitor and analyze SLIs, SLOs, Error Budgets, and Burn Rates.
Identify reliability risks and proactively implement solutions to improve system availability and performance.
Collaborate with Development, DevOps, Infrastructure, Network, Database, and Cloud teams during production incidents.
Leverage GenAI tools such as GitHub Copilot, Claude, or similar tools to improve troubleshooting, automation, documentation, and operational efficiency.
Participate in on-call/shift-based production support as required by business and customer needs.

Mandatory / Key Skills

Production / Application Support
Incident Management
Production Monitoring & Batch Monitoring
Splunk – Queries, Dashboards & Monitoring
APM / Application Performance Monitoring
SLI / SLO / Error Budget / Burn Rate
Cloud Operations
Kubernetes
Docker
Terraform / Infrastructure as Code
Linux & Windows Administration
Shell Scripting
Python Scripting / Automation
Production Deployment Support
Blue-Green & Canary Deployments
Network, Load Balancing & Database Troubleshooting

ob Summary

Key Responsibilities

Provide L2/L3 Application and Production Support for critical business applications.
Monitor production applications, infrastructure, batch jobs, and system health.
Handle and troubleshoot critical production incidents, ensuring timely resolution and minimal business impact.
Participate in Incident, Problem, and Change Management processes.
Perform root-cause analysis (RCA) for recurring and major production issues.
Troubleshoot issues related to applications, networks, load balancers, databases, operating systems, and infrastructure.
Monitor application and infrastructure performance using Splunk, APM, and other monitoring tools.
Create and maintain Splunk queries, dashboards, alerts, and operational monitoring.
Support production deployments, including Blue-Green and Canary deployment strategies.
Work with cloud infrastructure and perform day-to-day Cloud Operations activities.
Manage and troubleshoot containerized applications using Docker and Kubernetes.
Work with Terraform / Infrastructure as Code (IaC) for infrastructure provisioning and automation.
Support Linux and Windows server administration.
Develop and maintain Shell scripts and Python automation scripts to reduce manual operational activities.
Monitor and analyze SLIs, SLOs, Error Budgets, and Burn Rates.
Identify reliability risks and proactively implement solutions to improve system availability and performance.
Collaborate with Development, DevOps, Infrastructure, Network, Database, and Cloud teams during production incidents.
Leverage GenAI tools such as GitHub Copilot, Claude, or similar tools to improve troubleshooting, automation, documentation, and operational efficiency.
Participate in on-call/shift-based production support as required by business and customer needs.