Social Media Moderator / VA

Job Summary:

We are looking for a highly skilled MERN Stack Developer with at least 3 years of experience to join our team. As a Team Lead, you will be responsible for designing, developing, and optimizing web applications while mentoring junior developers. Strong communication skills and leadership abilities are essential for this role.

Key Responsibilities:

Full-Stack Development

• Develop, optimize, and maintain scalable applications using MongoDB, Express.js, React.js, and Node.js.
• Implement best coding practices, reusable components, and maintain high-performance applications.

Technical Leadership

• Lead a team of developers, conduct code reviews, and provide technical mentorship.
• Ensure the team follows best practices, development standards, and project timelines.

Backend & Database Management

• Design and implement RESTful APIs, GraphQL, and backend logic.
• Optimize MongoDB queries, indexing, and schema design for performance.

Frontend Development

• Develop interactive and responsive UI components using React.js, Redux, Next.js, or TypeScript.
• Ensure seamless user experience and cross-browser compatibility.

Collaboration & Deployment

• Work closely with UI/UX designers, product managers, and DevOps for smooth project execution.
• Manage CI/CD pipelines, cloud deployments (AWS, Firebase, Heroku), and ensure system security.

Requirements:

✔ 3 years of experience in MERN Stack development.

✔ Strong expertise in JavaScript, TypeScript (preferred), and modern frameworks.

✔ Experience leading teams, conducting code reviews, and mentoring junior developers.

✔ Knowledge of Docker, Kubernetes, CI/CD pipelines, and cloud platforms.

✔ Strong problem-solving skills and ability to troubleshoot performance issues.

✔ Excellent communication skills and ability to work in an Agile team environment.

• 4-6 years of proven experience as a Full stack engineer
• 2+ years of Blockchain development experience in Hyperledger Fabric, IPFS and development of smart contracts in Golang.
• Good understanding of multiple Blockchain platforms such as Hyperledger Fabric, Quorum, Ethereum etc
• Experience in Java, JavaScript Experience in developing and designing RESTful services and APIs
• Experience in Microservices architecture
• Sound knowledge on Docker and Kubernetes applications
• Experience in Banking, Financial and Fintech domain is an added advantage
• Familiarity with Blockchain protocols is a plus
• Knowledge of Agile development environment is preferable
• Ability to work within a fast-paced, collaborative environment and handling multiple projects
• Customer-first mentality, intellectual curiosity, and hunger
• Interested in learning new technologies, creative, open-minded and a great team player
• Bachelors or master’s degree in engineering (preferably Computer Science or Information Technology)

Key Responsibilities

1. Architect & Design

• ○ Define and maintain service architecture in Go and Node.js, ensuring scalability, resilience, and low latency.
• Lead the creation and upkeep of comprehensive Entity-Relationship Diagrams (ERDs) and maintain an up-to-date data model library.

2. Team Leadership & Mentorship

• Manage, mentor, and inspire a diverse team of 5–10 backend engineers (“maverick” talent), fostering collaboration, autonomy, and ownership.
• Conduct regular code reviews, design discussions, and performance feedback sessions.

3. AI/ML Integration

• Collaborate with Data Science and ML engineers to integrate OpenAI models (e.g., GPT-4) for features like smart audio transcription, summarization, and recommendation.
• Work with DataStax (Cassandra) or similar NoSQL systems to power low-latency user analytics and AI inference pipelines.

4. Delivery & Quality

• Establish and enforce best practices for CI/CD, automated testing, performance benchmarking, and observability (metrics, logs, tracing).
• Own SLA/SLOs and incident response processes, driving rapid root-cause analysis and post-mortems.

5. Cross-Functional Collaboration 

• Partner with Product, UX, and DevOps to translate business goals into technical roadmaps and deliver on tight timelines.
• Evangelize backend and data architecture decisions across the engineering organization.

Must-Have Qualifications

● Technical Expertise:

1. 6+ years backend experience with Go and Node.js, building microservices in production.
2. Deep understanding of RESTful APIs, gRPC, message queues (Kafka/RabbitMQ), and event-driven architectures.

• Data Modeling:

1. Proven ability to author and maintain ERD documents, relational and NoSQL schema design (PostgreSQL, DataStax Cassandra).

● Team Leadership:

1. 2+ years managing high-performance engineering teams, with a track record of growing and mentoring “maverick” engineers.

● AI/ML Integration:

1. Hands-on experience integrating AI/ML models, preferably OpenAI APIs or
2. custom ML pipelines, into backend systems

● Operational Excellence:

1. Strong background in designing CI/CD pipelines (Jenkins/GitHub Actions), containerization (Docker/Kubernetes), and cloud services (AWS/GCP).

Nice-to-Have

● Experience with GraphQL or real-time streaming architectures (WebSockets).

● Familiarity with large-language‐model fine-tuning and hosting on infrastructure like AWS SageMaker or Azure ML.

● Background in user-centric analytics and personalization algorithms.

● Open source contributions in Go or Node.js ecosystems.

What We Offer

● Competitive salary with performance bonuses and equity options.

● Flexible work hours and hybrid work policy.

● Generous learning & development budget for conferences, courses, and certifications.

● A culture that values creativity, ownership, and rapid experimentation.

● Opportunity to shape the future of audio social in India’s biggest emerging markets.

Company: MyOperator

Location: Noida Sector 2

About Us:

MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.

Role Overview:

As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.

Requirements

Key Responsibilities:

Strategic Development and Execution:

Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.

Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.

Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.

Team Leadership and Management:

Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.

Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.

Customer Satisfaction and Retention:

Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.

Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.

Operational Excellence:

Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.

Utilize data-driven insights to track progress towards success goals and inform decision-making.

Cross-Departmental Collaboration:

Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.

Share customer insights and feedback to drive product improvements and refine marketing strategies.

Recruitment and Training:

Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.

Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.

Requirements:

Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.

Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.

Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.

Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.

Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.

Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.

Why Join Us:

At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.

Apply Now:

If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!

Responsibilities:

• Write well designed, testable, scalable and efficient code and oversee assigned programs (e.g. conduct code review) and provide guidance to team members
• Apply design principles to ensure code modularity and error handling at appropriate levels
• Communicate software requirements to development teams
• Evaluate and select appropriate software or hardware and suggest integration methods
• Address technical concerns, ideas and suggestions and provide technological solution to it
• Monitor systems to ensure they meet both user needs and business goals
• Design the overall structure of the platform and oversee programs to ensure the proper implementation of the architecture

Desired Skills and Experience

• 2-7years of relevant experience in an online start-up with a record of substantial achievements

in the specific role

• Strong programming foundation in PHP, MySQL, Oops Concepts and can develop core PHP based applications
• Must have worked on MVC frameworks – Laravel, CodeIgniter, Cake PHP or Zend.
• Experience with JavaScript and jQuery for producing AJAX applications.
• HTML5, CSS3, XML knowledge is mandatory
• Ability to make modifications to the systems with little or no interruption of service
• Solid exposure to API integrations and familiar with various design & architectural patterns
• Understanding fundamental design principles behind a scalable application
• Ability to thrive in a fast-paced, deadline-driven environment