Social Media Manager – Tech Ad Campaigns

Technical Support Engineer

About the Role:

We're looking for a Technical Support Engineer to join our team and serve as the critical bridge between our customers and engineering team. This role combines customer-facing support with hands-on technical troubleshooting, requiring someone who can both empathise with user challenges and dive into code to identify and resolve issues.

You'll be the first line of technical defence, investigating customer-reported issues, reproducing bugs, reading through our codebase to understand root causes, and working closely with the development team to implement fixes. This is ideal for someone who enjoys problem-solving, loves helping people, and wants to leverage their technical skills in a customer-focused role.

Key Responsibilities:

Technical Investigation & Bug Identification

• Review application logs, error messages, and stack traces to diagnose issues
• Read and navigate through our MERN stack codebase to understand system behaviour
• Reproduce reported bugs in staging/development environments
• Identify whether issues stem from code bugs, configuration problems, infrastructure issues, or user error
• Perform root cause analysis and provide technical insights to the engineering team

Monitoring & Proactive Support

• Monitor AWS infrastructure health and application performance metrics
• Identify patterns in support tickets that may indicate broader system issues
• Collaborate with engineering on bug fixes and verify resolutions in production
• Test new features from a customer perspective before release

Required QualificationsTechnical Skills

• Strong understanding of web application architecture and software engineering principles
• Hands-on experience with the MERN stack (MongoDB, Express.js, React, Node.js)
• Ability to read and understand JavaScript/TypeScript code
• Experience with AWS services (ECS, S3, Lambda, CloudWatch, RDS, etc.)
• Familiarity with RESTful APIs, HTTP protocols, and debugging API requests
• Understanding of database concepts and ability to write basic MongoDB and SQL queries
• Experience with Git and version control concepts
• Knowledge of browser developer tools for debugging frontend issues

Soft Skills

• Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
• Strong analytical and problem-solving mindset
• Patience and empathy when dealing with frustrated customers
• Self-motivated with ability to manage multiple issues simultaneously
• Detail-oriented with good documentation habits

Experience

• 1+ years in technical support, customer success, or similar role
• 1+ years working with or around software development teams
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience

Nice to Have

• Experience with AWS troubleshooting and CloudWatch logs analysis
• Familiarity with containerization (Docker) and CI/CD pipelines
• Previous experience in a SaaS or platform company
• Experience with monitoring tools (Datadog, New Relic, Sentry, etc.)
• Exposure to agile development methodologies

What You'll Work With

• Frontend: React.js applications with modern JavaScript/TypeScript
• Backend: Node.js/Express.js APIs
• Database: MongoDB, MySQL
• Infrastructure: AWS (various services)
• Tools: GitHub, JIRA, Slack
• Environment: Fast-paced with direct access to engineering team

·  4 – 5 years of experience in Front end development

·  2 years of experience using React and Redux

·  3 years of experience in using HTML, CSS

·  1 year of experience in any of the Headless CMS such as Ghost or Strapi or Cockpit.

·  2+ years using JavaScript consuming, displaying and updating data using Web APIs (JSON).

·  2+ years of experience using Material UI and JSS.

Senior AI Engineer — .NET / C# 📍 Coimbatore / Chennai · Hybrid | 6+ Years | Immediate – 15 Days Notice

About Techjays

We build production-grade AI systems for enterprise clients across the US, UK, and Australia. As an Anthropic partner, we work at the frontier of AI — not experiments, but real systems that ship and scale. Our team includes engineers from Google, Akamai, NetApp, and Capgemini.

What You'll Do

• Build and ship .NET applications for enterprise clients — from design to deployment
• Integrate LLM APIs (Claude, OpenAI, Azure OpenAI) into production .NET services
• Use Claude Code daily for coding, debugging, and code reviews
• Build React UIs from wireframes to production
• Own SQL Server architecture, optimisation, and EF migrations
• Lead code reviews and mentor the team
• Work with PMs and Delivery Managers to hit sprint goals

What We're Looking For

• 6+ years in .NET — C#, ASP.NET Core, Entity Framework
• Hands-on with Claude Code or similar AI coding tools
• Strong Azure — App Services, Functions, Service Bus, Cosmos DB, DevOps
• Solid React — hooks, state management, component architecture
• Expert SQL Server skills
• Experience with RESTful and GraphQL APIs at scale
• Good grasp of Clean Architecture, DDD, CQRS, microservices

Bonus: Python, Docker, vector databases, Semantic Kernel, SignalR, GCP/AWS

Why Join

• Greenfield projects — you design the architecture
• Anthropic partner — early access to frontier AI tools
• Global client exposure with real business impact
• Team of engineers who've built at scale

Beyond strong technical ability and cultural fit, we are looking for someone who demonstrates:

• Minimum 1 year of professional web development experience
• A portfolio showcasing real-world projects or contributions (personal or professional)
• Strong foundation in HTML, CSS, and JavaScript, with working experience in modern frameworks
• Practical experience with React (mandatory)
• Ability to build responsive, user-friendly interfaces with attention to UX best practices
• Experience integrating APIs and working with JSON-based data
• Familiarity with version control systems such as Git
• Basic understanding of backend concepts, preferably with exposure to Node.js, Java, or Python
• Ability to debug, troubleshoot, and improve existing codebases
• Good understanding of performance optimization and cross-browser compatibility
• Strong time management skills with the ability to handle multiple tasks effectively
• Excellent communication and teamwork skills, with a proactive and learning-oriented mindset

1. Managing social media pages with a digital growth strategy.
2. 2. Coming up with online contests for audience engagement.
3. 3. Creating strategies for brand promotion and increasing the brand's visibility.
4. 4. Working on monthly calendar management, creative content, blogs, social media growth strategies, digital ads, and organic strategies.
5. 5. Working on engagement with bloggers.
6. 6. Interested to learn about Website updates and website optimization in terms of content and SEO.
7. 7. Copywriting for social media posts, promotional emails, and other marketing ideas
8. 8. Design and present new social media campaign ideas
9. 9. Track, report, and analyze campaign performance to foresee and resolve issues before they occur daily and proactively.
10. 10. Lead and manage media campaigns with definite conclusions and actions
11. 11. Identify and evaluate new campaign opportunities and growth initiatives and convert them into short-term or long-term projects with estimated timelines and expected results
12. 12. Participate in departmental or cross-team meetings to communicate results and issues
13. 13. Audit accounts periodically and suggest any optimization changes related to account structure and optimization to improve the content
14. 14. Generate weekly and monthly reporting for all digital marketing campaigns assessed against ROI and KPIs
15. Requirements: SEO, SEM, Video Editing skills, Content writing 
16. Qualifications in the relevant field is mandatory Exceptional organizational and multitasking abilities. 
17. Strong interpersonal and communication skills. Ability to maintain confidentiality and handle sensitive information.

Responsibilities :

• Lead the development of the backend systems for our client's first product.
• Build reliable, secure, and performant backend systems.
• Drive test coverage and continuous delivery automation within the team.
• Mentor and provide feedback to teammates.
• You should have a min of 8 years of software development experience and management.
• Can write code that is readable, maintainable, secure, and performant.
• Know the importance of tests and how to approach writing different types of tests, good intuition for REST API design
• Deep understanding of relational databases, transactions, entity-relationship modeling.
• Comfortable writing highly concurrent systems.
• Experienced in using profilers, tuning garbage collection, optimizing SQL queries.

• Golang, Java, Python, Ruby, Node.

• ReactJS
• AngularJS HTML/
• CSS
• Javascript/jQuery
• AWS Knowledge
• Microservices and Nanoservices along with a monolith.

• If you want to work on a high scale production grade mission-critical app in a fun, relaxed
• and sometimes crazy environment
• Opportunity to work in the region's ONLY AWS Certified Advanced consulting partner with a
• chance to get trained by AWS solution architects and get certified.