Social Media Manager

Responsibilities:

• Lead the design and implementation of Pega Decisioning solutions, ensuring alignment with business objectives and industry best practices.
• Collaborate with cross-functional teams to identify business requirements and develop decisioning strategies that drive business outcomes.
• Develop and maintain Pega Decisioning architectures, ensuring scalability, performance, and reliability.
• Provide technical leadership and guidance to junior team members, ensuring adherence to Pega best practices and standards.
• Work closely with stakeholders to communicate solution designs, plans, and progress, ensuring transparency and alignment.
• Troubleshoot and resolve complex technical issues, providing timely and effective solutions.

Requirements:

• Minimum 8 to 10 years of experience in Pega Decisioning, with a strong background in designing and implementing Pega Decisioning solutions.
• Pega Lead Decision Architect (LDA) certification required.
• Proven experience in leading complex Pega projects, with a strong understanding of Pega architecture and decisioning capabilities.
• Excellent problem-solving skills, with the ability to analyze complex business problems and develop effective solutions.
• Strong communication and interpersonal skills, with the ability to work effectively with stakeholders and team members.
• Bachelor's degree in Computer Science, Engineering, or a related field.

Good to Have Skills:

• Experience with Pega's Next-Generation Decisioning capabilities.
• Knowledge of industry-specific regulations and standards (e.g., GDPR, CCPA).
• Experience with Agile methodologies and DevOps practices.
• Strong understanding of data science and analytics concepts, with experience in integrating Pega Decisioning with external data sources.
• Certification in related Pega products (e.g., Pega Platform, Pega Customer Decision Hub).

DUTIES / ACCOUNTABILITIES

Responsibilities include, but may not be restricted to:

• Analyze an organization and understand its processes and systems, to define the current state of the process (as is process map) and documenting relevant information needed to determine automation potential. The examples are as below :

• Process steps, number of applications involved, and process steps per application
• Process volumes, including any seasonal variations.
• FTE needed to execute the process
• Average handling time
• Process interdependencies
• Target SLA , Financial or regulatory points associated with the process.
• Process error rate, error volumes, and exception handling steps
• % of process steps including paper, voice, digital etc.

• Define the future state and/or business solution to automate the defined processes by designing the to-be process maps that includes some of the following information:

• Identifying & documenting clearly
  • The steps in the process suited for automation
  • The source systems, work queues, the flow of the steps, the decision points, the exception paths, and the business rules
  • Outputs and exceptional handling scenarios
  • Scenarios and test data
• Reduction in Average handling, and FTE takeout as a result of automation
• Recommendations to alter or reengineer process to improve automation potential
• Processes that are not suitable, or would not lend any return on investment

• Ensures the designs are documented within the defined project timelines, and with quality.
• Performs Quality Control via reviews of the design created by other business analysts.
• Responsible for receiving the sign-off on the design from the customer, and place the design under configuration control.
• Serves as the functional expert for the development and test teams.
• Resolve queries/issues from the development and test teams.

 KEY SKILLS

• 6 - 10 years of experience in requirements gathering, requirement management, gap analysis and SDLC.
• Working experience as a process architect/business analyst
• Experienced in writing Use Cases and High Level Functional cum Technical analysis deliverables
• Experience in working with key business representatives, data owners, end users, application designers and data architects to model current & to be processes.
• Eye for detail and good documentation skills are needed
• Fluency in English, both written and verbal essential
• Strong ability to understand the steps of a process that lend itself to automation. Knowledge of key features of the automation product is needed.
• Advanced problem solving and analytical skills. 
• Ability to multi task in a fast-paced environment.

• Hands-on with contemporary javaScript frameworks(React.js / Angular.js)
• Hands-on with UI layouts, SASS, LESS, Bootstrap
• Developed reusable components and libraries for frontend.
• Frontend optimization techniques to reduce latencies
• Frontend optimization for SEO
• Excellent written and verbal communication skills, design thinking
• Practical experience with engineering best practices

Responsibilities

• Build desktop and mobile web applications using contemporary javascript frameworks
• Actively participate in design and code reviews to build robust applications and prototypes
• Explore and design simple and intuitive consumer experiences
• Work closely with Product Managers, UX designers, and back-end engineers to implement frontend solutions
• Build reusable code and libraries for future use, focus on long term code maintainability
• Work in a fast-paced and agile development environment

• 3+ years of experience with LAMP stack: Linux, Apache, MySQL, PHP
• 3+ years of experience with web APIs: REST
• AWS Experience would be great to have.
• Java/Python experience will be a Plus.
• Good Communication Skills.