Social Media Manager

Position: CRM and Customer Service Associate (Loyalty Program) Fashion Industry

Location Gurgaon

Experience 3-6 year

Industry: Fashion/apparel/Leather

Qualifications: Bachelor degree in Marketing, Business Administration, or a related field

We are seeking a detail-oriented and proactive CRM Associate to join our team. This role involves calling customer, managing customer data, analyzing customer behavior, and implementing strategies to enhance customer relationships and drive retention. The ideal candidate will collaborate with marketing, sales, and product teams to execute effective campaigns and improve overall customer experience using CRM tools. This position will be reporting to marketing and working closely with operations for our brand.

Key Responsibilities:

1. Customer Data Management:

·         Maintain and update the CRM database to ensure data accuracy and consistency.

·         Segment customer data to enable targeted and personalized marketing efforts.

·         Monitor customer interactions to keep profiles current and actionable.

2. Campaign Management:

·         Plan and execute CRM-driven campaigns across email, SMS, and other communication channels.

·         Optimize campaigns through A/B testing, personalization, and automation.

·         Track and analyze campaign performance to provide actionable insights.

3. Customer Engagement and Retention:

·         Develop and implement customer loyalty programs and initiatives.

·         Identify and address customer pain points to improve satisfaction.

·         Assist in resolving customer queries or concerns through CRM platforms.

4. Analytics and Reporting:

·         Analyze customer data to uncover trends, preferences, and opportunities.

·         Prepare detailed reports on customer engagement, retention, and campaign ROI.

·         Provide recommendations to enhance the customer lifecycle journey.

5. Collaboration and Coordination:

·         Work closely with marketing, sales, and IT teams to align CRM efforts with broader business goals.

·         Coordinate with vendors and software providers for CRM platform updates and improvements

6. Customer Interaction and Support:

·         Provide exceptional service through various channels (phone, email, chat, social media) while maintaining a professional and courteous tone.

·         Address customer inquiries regarding products, orders, warranties, and repairs efficiently and accurately.

7. Skill Required:

·         experience in a CRM role or a similar position. • Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho, etc.).

·         Strong analytical skills and the ability to interpret data effectively.

·         Excellent communication and interpersonal skills.

·         Knowledge of email marketing and customer segmentation techniques.

·         Familiarity with marketing automation tools and platforms.

·         Experience with loyalty programs or customer retention strategies.

Mail updated resume with salary details-

Email: etalenthire[at]gmail[dot]com

Satish: 88O 27 49 743

Mandate Skills:

• 3 - 7 years of experience in cloud-native applications (Azure strongly preferred) using Python.
• Thorough understanding of Object-Oriented Programming (OOP) design and practices.
• Strong RDBMS experience (PostgreSQL, MS SQL etc.) designing tables & writing queries.
• Great command of design patterns (especially integration design patterns)

Sales & Marketing Executive (Software Services)

Are you passionate about driving sales and digital marketing in the fast-growing software services industry? Join our dynamic team at Allsoft and help us connect with businesses and clients!

Why Join Us?

-Engage with diverse and exciting projects in the software services industry.

-Grow your career with opportunities to expand your expertise in digital marketing and sales.

-Be part of a dynamic startup environment, with hands-on involvement in managing social media platforms and digital marketing strategies.

-Develop the ability to communicate and convince both technical and non-technical clients.

Qualifications:

-Minimum 1, up to 5 years of relevant experience in sales and marketing, preferably in software services.

-Proficiency in digital marketing on various social media platforms (SSM).

-Strong communication skills with the ability to explain and convince both technical and non-technical customers.

-Self-motivated and eager to work in a flexible startup environment.

Key Responsibilities/Duties:

· Develops and enhances software applications through coding and testing.

· Writing well designed, testable, efficient code

· Involves in code reviews and training.

· Contributing in all phases of the development lifecycle

· Delivers highest quality software by creating unit test plans and testing code thoroughly.

· Adept with the tools, applications, and processes used for software development.

· Implements solutions as designed in technical documentation specification and coding standards.

· Creates project documentations and coordinates technical issues.

· Knows the business rules and concepts, software specifications and designs provided by the technical lead and apply them in completing the assigned task.

Qualification: Bachelors or Master’s degree in Computer Science or Engineering.

• Should have experience researching problem statements and designing solutions that meet the desired UX goals and stakeholder requirements

• Should be able to rapidly prototype ideas; pen and paper will do for mockups. Should be familiar with prototyping tools or front end code for higher fidelity prototyping

• Good communication skills. Must be able to communicate idea to all stakeholders product, engineering and design

• Must have average above average knowledge of the Adobe Suite

• Must be able to look at the product as a whole to design workflows that scale

• Must be able to measure UX changes and suggest further improvements

• Should be able to build UI components that meet the desired UX. Should be able to understand and respect the UX

• Should follow the style guide and design according to the guidelines

• Understanding of typography, typographic grid, grid based systems, design frameworks and responsive design principles is required. Should be able to adapt and extend the style guide as required and define new UI components when needed

• Should be able to build reusable UI components

• Good communication with the product and engineering teams to assess feasibility of UI components

• Experience with motion/interaction design a plus

• Must know the Adobe Creative Suite well. Must also be familiar with prototyping tools

Job Summary
SQL development for our Enterprise Resource Planning (ERP) Product offered to SMEs. Regular modifications , creation and validation with testing of stored procedures , views, functions on MS SQL Server.
Responsibilities and Duties
Understanding the ERP Software and use cases.
Regular Creation,modifications and testing of

• Stored Procedures
• Views
• Functions
• Nested Queries
• Table and Schema Designs

Qualifications and Skills
MS SQL

• Procedural Language
• Datatypes
• Objects
• Databases
• Schema

• Experience in web technologies (Object-Oriented JavaScript, HTML, CSS) and experience with web standards, including HTML5 and CSS3
• In depth understanding of Angular concepts and structures
• Should have strong debugging skills on Developer Tools of the browser and Working with Cross Browser UI
• Should have solid understanding and experience (at least 1+ years) with Object-Oriented design and development
• Strong verbal and written communication skills
• Proactive attitude to problem resolution
• Ability to work in a fast-paced environment, and manage time efficiently to meet project timelines
• Ability to work well independently, or with remote teams

• Experience in Agile Software Development projects
• Knowledge on how to create modules and libraries with angular and publish it on platform like npmjs.
• Knowledge on Nrwl's developer tools
• Experience in writing Unit Testing cases.
• Capable to perform code reviews and provide code to optimize performance of the application.