Site Reliability Engineer

We are seeking an experienced, proactive Customer Success Associate to join our team and help nurture and grow relationships with our valued customers. You will be responsible for ensuring customer satisfaction, driving product adoption, and minimizing churn for our SaaS product. If you are passionate about delivering excellent customer service and have experience in managing customer success, we’d love to hear from you!

Responsibilities:

• Act as the main point of contact for our customers, helping them navigate our SaaS product
• Manage customer onboarding, ensuring smooth implementation and product adoption.
• Monitor customer health metrics and provide proactive outreach to prevent churn.
• Develop and maintain strong relationships with customers, understanding their goals, and aligning them with our product offerings.
• Respond to customer inquiries via email, Slack, or phone in a timely and professional manner.
• Collaborate with internal teams (sales, support, product) to resolve customer issues and improve the overall experience.
• Create and deliver product training sessions to customers, ensuring they maximize value from our platform.

Requirements:

• Proven experience in Customer Success or similar role in the SaaS industry.
• Experience in direct customer interactions.
• Excellent communication and relationship-building skills.
• Strong understanding of SaaS products
• Ability to identify customer needs and align them with product capabilities.
• Proactive mindset with problem-solving abilities and the ability to work independently.
• Experience using CRM tools (e.g., Salesforce, HubSpot) preferred.
• Have worked with direct interactions with Customer
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Experience working in a B2B SaaS environment.
• Knowledge of customer success metrics and how to manage them.

We at BlackPapers Sarthies (P) Ltd. Have an opening for Sales Executive (Business Growth Consultant) at our Delhi Office Located , at (office -404/402, C- 25 Bartwals, Guru Nanak Pura, Laxmi Nagar, Delhi-110092.)

We provide Business Management Consultancy Services related to Compliance, Management and Fundings to NGOs and Business like 12A, 80G, project reports, FCRA etc. (for more visit to our website www.blackpapers.in).

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Job Description

We are looking for a passionate Sales Executive (Business Growth Consultant) to join our sales team and a passion for sales. The sales Executive's Responsibilities include generating leads, making sales calls, continuously updating our CRM database, and meeting sales targets. To be successful as a sales executive you should be an inspired self-starter and able to drive sales growth. Ultimately, a top- notch sales executive should be able to build reports with customers and close sales.

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Roles and Responsibilities -

1.Setting up sales team and Developing sales strategies.

Researching prospects and Generating leads.

2.Contacting potential and Existing customers on the phone, by email, and in person.

3. Handling Customer queries, and complaints.

4. Preparing and sending quotes and proposals.

5.Managing the sales process through specific software programs.

6. Building and Maintaining a CRM database.

7. Daily Meeting, weekly, and Monthly Sales targets. And diligently working towards achieving the sales target.

8. Participating in sales team meetings.

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Qualifications

1. Any Bachelor's Degree /Post Graduation(preferred).

2.Freshers And Experienced both preferred.

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Other Skills

1.Objection and Rejection Handling.

2.Build and maintain strong and long-lasting customer relationships.

3.Provide after-sales support and resolve customer issues.

4. Knowledge of Compliances( preferable).

The Role:

The Engineering Manager (MandateHQ) is a critical engineering leadership role responsible for building & leading the MandateHQ product by leveraging a strong cross-functional team of iZealiant and Razorpay leadership. Pune is being developed as the second largest strategic development centre for Razorpay after Bangalore and will be home to all Banking products and services under the Razorpay umbrella.

You would also be responsible to work with different partners/vendors/ banks, align them to have multiple bank support on our platform. You would also be expected to demonstrate strong leadership in actively embedding our cultural values and enabling world-class employee engagement for the team.

To know more details about MandateHQ -
https://razorpay.com/newsroom/razorpay-mastercard-launch-mandate-hq-a-safe-secure-recurring-p%20ayment-interface/" target="_blank">https://razorpay.com/newsroom/razorpay-mastercard-launch-mandate-hq-a-safe-secure-recurring-payment-interface/

Roles and Responsibilities:

• Hire the best talent and create an environment for continuous learning and growth, and enable the teams to deliver performant, resilient, highly available software at scale.
• Ensure that teams are aligned and motivated to deliver on-time and on-quality
• Manage the scrum team to deliver on Architecture, technical design and delivery
• Own the technical debt backlog for your teams
• Demonstrate a strong sense of ownership and integrity, proven through clear communication and collaboration.
• Write and review backend code using any object-oriented language
• Establish best practices and bring compliance to the set execution process in the team.
• Conceptualize and institutionalize quality and operational metrics in his organization
• Evangelize and role model Customer FIRST mindset with deeper understanding of domain,
• Deliver world class solutions to business problems, Increasing agility by using the wisdom of your team to streamline how work gets done.
• Work and collaborate with cross functional teams, business analysts, design, architects to plan and execute in an agile way
• Operate with scale amid business needs and tech growth of the company. Ability to manage flux and keep things fluid as we ramp up on our journey

Mandatory Qualifications:

• 10+ years of overall experience
• Educational Qualifications - Masters/Bachelors Degree in Computer Science or equivalent
• Excellent written and verbal communication skills with the ability to present complex plans and designs
• Deep understanding of technologies and architecture in a highly scalable and available environment. Knowledge of Cloud Technologies, CI/CD, Jenkins, and Testing methodologies is preferred
• Excellent design and architecture knowledge.
• Candidates must be innovative, creative, flexible, and self-motivated.
• Demonstrated data-driven decision-making and strong customer empathy
• Excellent judgment, organizational, and problem-solving skills

Opportunity

Create creative interactions for our app products and their marketing channels. As a Motion Designer, you are detail-oriented and understand how form influences function, can weave motion into interaction design, and simplify complexity. It’s your job to apply your passion for animation to simplify complex interactions and solve challenging design problems.

What you will do:

• Design and create enticing motion graphics for video deliverables (corporate videos, explainer videos, websites, marketing demos, etc.)
• Prepare storyboard for motion graphic project.
• Assist in selecting audio, video, colors, animation, etc for graphic design.
• Edit raw video footage and add effects/elements to enhance motion graphics.
• Research and analyse best design techniques and solutions to create motion graphics.
• Maintain up-to-date knowledge about the latest graphic design techniques.
• Ensure compliance with company guidelines and design standards.

Experience Range: 

Proven 3-4  years of work experience as a Motion Designer. Must have worked on digital marketing creatives. Having worked in the app product space is a huge plus. 

Technical Expertise:

• Portfolio of work demonstrating command of Motion Design.
• Well organized, responsible and dedicated, with the ability to work on multiple projects and deliver refined output in a short time.
• Self-learning, able to learn new tools quickly and work in a fast evolving environment.
• Proficient in Adobe Illustrator, After effects, Premiere and Animate.
• BS/MS in Motion Design/ Visual Design/ Graphic Design is a plus.
• Experience with 3D graphics and animations is a plus.

The ideal candidate is a self-motivated, multi-tasker, and demonstrated team-player. You will be a lead developer responsible for the development and management of two of our customer facing websites. You should excel in working with scaling applications and frameworks.

The core skillset required is:

* Wordpress (inbuilt functions, theme and architecture level understanding)

* PHP

* MySQL

* HTML5 / CSS3

* Javascript (and related frameworks/libraries)

* Git

* RESTful APIs

Responsibilities

• Translating designs and functionality into code
• Maintaining dev and live versions of websites
• Writing clean, high-quality, high-performance, maintainable code
• Develop and support software including applications, database integration, interfaces, and new functionality enhancements
• Coordinate cross-functionally with external and internal teams
• Support test and deployment of new products and features
• Participate in code reviews

Qualifications

• Bachelor's degree in Computer Science (or related field)
• 2+ years of relevant work experience
• Expertise in Object Oriented Design, Database Design, and XML Schema
• Ability to multi-task, organize, and prioritize work

Mentorship and Support

* You will work directly with the Co-Founder of the business who will provide direct mentorship both around development as well as (if interested) help you cultivate business-side skills

TM1 Lead Engineer

Job Description:

The Lead Engineer should have good communication skills and is able to work with colleagues in Change delivery and Finance Users.

The Lead Engineer should have a very good understanding of Financial Statements.

As the Lead Engineer you might be working across different projects simultaneously 9+ Years TM1 Development experience Expertise in developing end to end solutions from ground up in TM1 Ability to design secure, scalable, configurable and modular solutions Expertise in applying optimisations both for performance and configuration Highly proficient in all aspects of TM1 development and Infrastructure

|| Expert in IBM Planning Analytics 2.0 Expert in development on PAW and PAX Highly proficient in developing TM1 Rest API based solutions Strong knowledge of MDX, SQL, Excel, Visual Basic, relational databases Must have good verbal communication skills

– Ability to work across geographies

A self-motivated, confident team player who leads by example and provides guidance to others DevOps and Agile engineering practitioner, test driven development Excellent communication skills & team player

The successful candidate will be a pro-active problem solver, quick learner and will provide technical leadership and solution ownership. This candidate should have a passion for technology and should be looked at as a “technical guru” who champions their design, coding and implementation strengths and prides themselves on their development expertise. The successful candidate will join a team that develops and integrates enterprise e-commence and e-transaction systems for a diverse client base.

• The successful applicant will be responsible for the technical delivery of all development assignments allocated to him in a timely fashion, while meeting rigorous quality targets.
• Unit testing of code - Working with very large and complex SQL databases
• Troubleshooting through resolution of technical issues and system errors
• Performing testing, documentation, and mentoring/grooming/coaching less technical staff where applicable
• Work with Architects, Project Managers, and other Developers to estimate the level of effort necessary to implement assigned work packages.
• Write efficient, clean, tested code that follows high standards and quality requirements

Specific Skillset Required

Minimum 2-3 Years of strong hands-on experience on:

• PHP, MySQL, JavaScript, CSS, HTML 5, Ajax, JSON
• PHP framework preferably Laravel

Strong Fundamental knowledge required

• Web development experience in Core PHP, Mysql, MVC architecture.
• Computer Science fundamentals in object-oriented design, data structures
• Implementation of Service Integration of an on Demand Web Application
• Proficient understanding of code versioning tools, such as (Git / SVN / Bitbucket)
• Experience in developing cross-browser-compatible web applications in HTML, CSS
• Experience developing and deploying solutions/applications across various environments (on-premises and cloud (AWS, Azure, Alibaba, GCP etc.)