Site Reliability Engineer

About MyOperator

MyOperator is a Business AI Operator platform that brings together WhatsApp, Calls, and AI-powered chat & voice bots to help businesses manage customer operations such as Sales, Support, Escalations, Feedback, and Refunds. With 12,000+ businesses using our platform, we operate at meaningful scale and power mission-critical communication workflows.

About the Role

We are looking for a Senior QA Engineer (SDET) to own and scale automation across our web, backend, mobile, and AI-driven workflows.

This is a hands-on automation engineering role, not a manual testing role. You will build and maintain Playwright-based automation, strengthen mobile and API testing, integrate automation into CI/CD, and work closely with engineering teams to catch issues before they reach production.

What You'll Do

• Design, build, and maintain Playwright-based end-to-end automation for web applications.
• Build and maintain mobile test automation for Android and/or iOS using Appium, Espresso, XCUITest, or equivalent tools.
• Develop automated tests for REST/GraphQL APIs and validate backend data using SQL.
• Integrate automated test suites into CI/CD pipelines and maintain reliable test execution.
• Identify and resolve flaky tests and continuously improve automation coverage and reliability.
• Use AI coding assistants such as Claude, GitHub Copilot, Cursor, or similar tools for test authoring, debugging, and test-data generation.
• Work closely with frontend, backend, and AI engineering teams to identify testability gaps early.
• Contribute to testing AI/LLM-driven features, where expected outputs may not always be deterministic.

Must Have

• 6–8 years of experience in QA/SDET or test automation roles.
• Strong hands-on experience with Playwright — mandatory.
• Hands-on mobile automation experience — mandatory using Appium, Espresso, XCUITest, or equivalent.
• Strong experience in API/backend automation using REST or GraphQL.
• Good knowledge of SQL for database validation.
• Strong programming and automation skills.
• Experience integrating automation into CI/CD pipelines.
• Practical experience using AI coding assistants such as Claude, GitHub Copilot, Cursor, or similar.
• Ability to independently own automation initiatives.

Good to Have

• Experience testing AI/LLM, chatbot, conversational AI, or voice bot products.
• Experience with Langfuse or similar LLM observability tools.
• Experience with Datadog or similar APM tools.
• Experience with GitHub Actions, Jenkins, or similar CI/CD tools.
• Exposure to performance/load testing tools such as k6 or JMeter.

This Role Is Not For

• Candidates whose experience is primarily in manual testing.
• Candidates with limited hands-on coding or automation experience.
• Candidates without practical Playwright experience.
• Candidates without mobile automation experience.
• Candidates who have only executed test cases on an existing framework without meaningful automation ownership.

Why MyOperator?

Work on an AI-first customer operations platform used by 12,000+ businesses, and build automation across web, backend, mobile, and AI workflows while working closely with engineering teams.

If you enjoy writing automation code, solving complex testing problems, and taking end-to-end ownership, we'd love to hear from you.

We have an immediate requirement for a Java Developer role in the Pune location. Please find the details below:

Role: Java Developer

Experience: 3–4 Years (Mandatory)

Location: Pune

Joining: Immediate joiners only

Key Responsibilities:

• Develop and maintain scalable and robust J2EE applications
• Follow and implement coding standards within the project
• Integrate with third-party APIs and services
• Work in an Agile environment to design and implement new features
• Support team members in resolving technical issues
• Debug and resolve production issues (code/infrastructure)
• Communicate effectively with team members and product management

Mandatory Skills:

• Strong knowledge of Java and JEE internals (Class Loading, Memory Management, Transaction Management, etc.)
• Expertise in OOPs/OOAD concepts and design patterns
• Hands-on experience with Spring Framework and Web Services
• Basic knowledge of JavaScript, jQuery, AJAX, and DOM
• Good understanding of SQL, relational databases, and ORM (Hibernate/DAO)
• Strong problem-solving skills and communication abilities

Important Note:

• Interview is scheduled for Monday
• Selected candidates are expected to join by Tuesday or Wednesday

We are seeking a Senior IAM Support Engineer to manage day-to-day IAM operations, provide L2/L3 support, and ensure the stability and security of identity platforms. The role focuses on troubleshooting authentication issues, supporting integrations, and maintaining access management services across enterprise applications. Core Skills & Experience Authentication & Authorization Support

• Strong working knowledge of OAuth 2.0, OpenID Connect (OIDC), and SAML

• Experience supporting Auth0 or similar IAM platforms in production environments Troubleshooting & Incident Management

• Proven ability to diagnose and resolve authentication and authorization issues

• Experience analyzing logs, SAML assertions, OAuth tokens, and API failures

• Familiarity with ticketing systems and SLA-driven support environments IAM / CIAM Operations

• Hands-on experience managing IAM/CIAM platforms

• Support for user lifecycle management (provisioning, deprovisioning, access changes)

• Understanding of RBAC and ABAC implementation and support Cloud IAM Support

• Experience supporting IAM services in AWS, Azure, or GCP

• Ability to troubleshoot identity-related issues in cloud environments API & Integration Support

• Experience supporting IAM integrations with REST APIs

• Understanding of tokens, JSON, and API authentication flows Basic Development Knowledge

• Working knowledge of Java or .NET (for troubleshooting integrations)

• Ability to review logs and debug IAM-related application issues Security & Compliance

• Awareness of IAM security best practices

• Understanding of access governance and compliance requirements Key Responsibilities

• Provide L2/L3 support for IAM platforms, ensuring high availability and performance • Troubleshoot authentication, authorization, and SSO issues across applications

• Support integrations with Auth0, Azure AD, AWS Cognito, and enterprise applications

• Manage user lifecycle activities, including provisioning and access updates

• Monitor IAM systems, respond to incidents, and meet SLA targets

• Work with application teams to resolve IAM-related issues

• Perform root cause analysis and implement preventive fixes

• Maintain documentation and runbooks for support processes

• Assist in audits, compliance checks, and access reviews Good-to-Have Skills

• Experience with federation tools (ADFS, Ping Identity, ForgeRock)

• Exposure to Privileged Access Management (PAM) support

• Familiarity with Zero Trust concepts

• Experience with DevSecOps or production support models. Preferred Qualifications

• Bachelor’s degree in computer science, Cybersecurity, or related field Certifications (Preferred): • Auth0 Developer

• Microsoft Identity & Access Administrator

• AWS Security Specialist Key Attributes

• Strong problem-solving and diagnostic skills

• Ability to operate in a 24/7 or shift-based support model (if required)

• High sense of ownership and accountability

• Clear communication and coordination skills across teams

Job Description:

1.Be a hands on problem solver with consultative approach, who can apply Machine Learning & Deep Learning algorithms to solve business challenges

a. Use the knowledge of wide variety of AI/ML techniques and algorithms to find what combinations of these techniques can best solve the problem

b. Improve Model accuracy to deliver greater business impact

c.Estimate business impact due to deployment of model

2.Work with the domain/customer teams to understand business context , data dictionaries and apply relevant Deep Learning solution for the given business challenge

3.Working with tools and scripts for sufficiently pre-processing the data & feature engineering for model development – Python / R / SQL / Cloud data pipelines

4.Design , develop & deploy Deep learning models using Tensorflow / Pytorch 

5.Experience in using Deep learning models with text, speech, image and video data

a.Design & Develop NLP models for Text Classification, Custom Entity Recognition, Relationship extraction, Text Summarization, Topic Modeling, Reasoning over Knowledge Graphs, Semantic Search using NLP tools like Spacy and opensource Tensorflow, Pytorch, etc

b.Design and develop Image recognition & video analysis models using Deep learning algorithms and open source tools like OpenCV

c.Knowledge of State of the art Deep learning algorithms

6.Optimize and tune Deep Learnings model for best possible accuracy

7.Use visualization tools/modules to be able to explore and analyze outcomes & for Model validation eg: using Power BI / Tableau

8.Work with application teams, in deploying models on cloud as a service or on-prem

a.Deployment of models in Test / Control framework for tracking

b.Build CI/CD pipelines for ML model deployment

9.Integrating AI&ML models with other applications using REST APIs and other connector technologies

10.Constantly upskill and update with the latest techniques and best practices. Write white papers and create demonstrable assets to summarize the AIML work and its impact.

· Technology/Subject Matter Expertise

• Sufficient expertise in machine learning, mathematical and statistical sciences
• Use of versioning & Collaborative tools like Git / Github
• Good understanding of landscape of AI solutions – cloud, GPU based compute, data security and privacy, API gateways, microservices based architecture, big data ingestion, storage and processing, CUDA Programming
• Develop prototype level ideas into a solution that can scale to industrial grade strength
• Ability to quantify & estimate the impact of ML models.

· Softskills Profile

• Curiosity to think in fresh and unique ways with the intent of breaking new ground.
• Must have the ability to share, explain and “sell” their thoughts, processes, ideas and opinions, even outside their own span of control
• Ability to think ahead, and anticipate the needs for solving the problem will be important

·        Ability to communicate key messages effectively, and articulate strong opinions in large forums

· Desirable Experience:

• Keen contributor to open source communities, and communities like Kaggle
• Ability to process Huge amount of Data using Pyspark/Hadoop
• Development & Application of Reinforcement Learning
• Knowledge of Optimization/Genetic Algorithms
• Operationalizing Deep learning model for a customer and understanding nuances of scaling such models in real scenarios
• Optimize and tune deep learning model for best possible accuracy
• Understanding of stream data processing, RPA, edge computing, AR/VR etc
• Appreciation of digital ethics, data privacy will be important
• Experience of working with AI & Cognitive services platforms like Azure ML, IBM Watson, AWS Sagemaker, Google Cloud will all be a big plus
• Experience in platforms like Data robot, Cognitive scale, H2O.AI etc will all be a big plus

Job description:



We are seeking an experienced software engineer to join our small and dynamic startup team. As a software

engineer, you will be responsible for developing and maintaining both the front-end and back-end components of

our web-based applications. This is an excellent opportunity to work in a fast-paced startup environment and have

a direct impact on the growth and success of our company.

Responsibilities:

1. Design, develop, and maintain efficient and scalable web-based applications from inception to

deployment.

2. Collaborate with cross-functional teams, including product managers, designers, and other developers, to

define and implement innovative solutions for our products.

3. Write clean, reusable, and well-documented code using modern programming languages and

frameworks.

4. Build responsive and user-friendly interfaces that deliver an exceptional user experience.

5. Implement and maintain server-side logic and databases for optimum performance and reliability.

6. Conduct thorough testing and debugging to ensure the quality and stability of applications.

7. Stay updated with emerging technologies, industry trends, and best practices in web development.

8. Participate in code reviews and provide constructive feedback to maintain code quality standards.

9. Troubleshoot and resolve issues, bugs, and performance bottlenecks in a timely manner.

10. Collaborate with the team to prioritize and manage multiple projects simultaneously, adhering to project

timelines and deadlines.

Target profile:

1. Bachelor's degree in Computer Science, Engineering, or a related field.

2. Minimum of 2 years of experience as a software engineer.

3. Strong proficiency in front-end development languages such as HTML, CSS, and JavaScript, as well as

modern frameworks such as React, Angular, or Vue.js.

4. Proficiency in server-side languages such as Node.js, Java.

5. Experience working with relational databases such as MySQL, PostgreSQL, or MongoDB.

6. Knowledge of version control systems (e.g., Git) and familiarity with CI/CD processes.

7. Solid understanding of software development principles, design patterns, and best practices.

8. Familiarity with cloud platforms such as AWS, Azure, or GCP is a plus.

9. Excellent problem-solving and analytical skills with a keen attention to detail.

10. Strong communication and collaboration skills to work effectively within a small team.

Our offering:

1. A great work environment with massive ownership and growth opportunities

2. Work closely with the founding and the leadership team on key projects

3. Opportunity to be on top of industry trends and learn from the industry leaders

4. Compensation: Market standards

Job Description:

As a MERN Full Stack Developer, you will be responsible for developing and maintaining web applications using the MERN (MongoDB, Postgresql, Express.js, React, Node.js) stack. You will work closely with our product and design teams to build high-quality, scalable, and efficient solutions.

Key Responsibilities:

• Develop and Maintain Web Applications: Design, develop, and deploy full-stack web applications using the MERN stack.
• API Development and Integration: Create and integrate RESTful APIs.
• Database Management: Design and manage databases using MongoDB.
• Code Quality and Testing: Write clean, maintainable, and efficient code. Implement unit tests and integration tests.
• Collaborate with Cross-functional Teams: Work closely with product managers, designers, and other developers to deliver high-quality products.
• Performance Optimization: Identify and implement performance improvements for existing applications.
• Stay Updated with Industry Trends: Keep abreast of latest trends and technologies in web development.

Required Qualifications:

• Experience: 3-4 years of professional experience as a Full Stack Developer.
• Technical Skills:
• PostgreSQL: Proficient in database design, indexing, and performance optimization.
• Express.js: Solid experience in building and managing APIs and middleware.
• React: Strong knowledge of React and related libraries (Redux, React Router, etc.).
• Node.js: Expertise in server-side development and asynchronous programming.
• HTML/CSS: Proficient in web markup and responsive design.
• JavaScript/TypeScript: Advanced proficiency in JavaScript and TypeScript.
• Version Control: Experience with Git and Git workflows.
• Soft Skills:
• Strong problem-solving abilities and analytical skills.
• Excellent communication and teamwork skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Attention to detail and a commitment to delivering high-quality work.

Preferred Qualifications:

• Experience with cloud services (AWS, Azure, Google Cloud).
• Familiarity with CI/CD pipelines.
• Experience with Docker and container orchestration (Kubernetes).
• Knowledge of GraphQL.
• Prior experience in Agile/Scrum development methodologies.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work with a talented and diverse team.
• Professional development opportunities.

ML Engineer

HackerPulse is a new and growing company. We help software engineers showcase their skills using AI powered profiles. As a Machine Learning Engineer, you will have the opportunity to contribute to the development and implementation of advanced Machine Learning (ML) and Natural Language Processing (NLP) solutions. You will play a crucial role in taking the innovative work done by our research team and turning it into practical solutions for production deployment. By applying to this job you agree to receive communication from us.

*Make sure to fill out the link below*

To speed up the hiring process, kindly complete the following link: https://airtable.com/appcWHN5MIs3DJEj9/shriREagoEMhlfw84

Responsibilities:

1. Contribute to the development of software and solutions, emphasizing ML/NLP as a key component, to productize research goals and deployable services.
2. Collaborate closely with the frontend team and research team to integrate machine learning models into deployable services.
3. Utilize and develop state-of-the-art algorithms and models for NLP/ML, ensuring they align with the product and research objectives.
4. Perform thorough analysis to improve existing models, ensuring their efficiency and effectiveness in real-world applications.
5. Engage in data engineering tasks to clean, validate, and preprocess data for uniformity and accuracy, supporting the development of robust ML models.
6. Stay abreast of new developments in research and engineering in NLP and related fields, incorporating relevant advancements into the product development process.
7. Actively participate in agile development methodologies within dynamic research and engineering teams, adapting to evolving project requirements.
8. Collaborate effectively within cross-functional teams, fostering open communication and cooperation between research, development, and frontend teams.
9. Actively contribute to building an open, transparent, and collaborative engineering culture within the organization.
10. Demonstrate strong software engineering skills to ensure the reliability, scalability, and maintainability of deployable ML services.
11. Take ownership of the end-to-end deployment process, including the deployment of ML models to production environments.
12. Work on continuous improvement of deployment processes and contribute to building a seamless pipeline for deploying and monitoring ML models in real-world applications.

Qualifications:

1. Degree in Computer Science or related discipline or equivalent practical experience, with a strong emphasis on machine learning and natural language processing.
2. Proven experience and in-depth knowledge of ML techniques, with a focus on implementing deep-learning approaches for NLP tasks in the context of productizing research goals.
3. Ability to apply engineering best practices to make architectural and design decisions aligned with functionalities, user experience, performance, reliability, and scalability in the development of deployable ML services.
4. Substantial experience in software development using Python, Java, and/or C or C++, with a particular emphasis on integrating machine learning models into production-ready software solutions.
5. Demonstrated problem-solving skills, showcasing the ability to address complex situations effectively, especially in the context of improving models, data engineering, and deployment processes.
6. Strong interpersonal and communication skills, essential for effective collaboration within cross-functional teams consisting of research, development, and frontend teams.
7. Proven time management skills to handle dynamic and agile development situations, ensuring timely delivery of solutions in a fast-paced environment.
8. Self-motivated contributor who frequently takes initiative to enhance the codebase and share best practices, contributing to the development of an open, transparent, and collaborative engineering culture.

STATE IN CHARGE

Education

Any Bachelor Degree

Job Description

Establishing good relationships with Bank's LHO, RBO, DSH & Link Branches.

- Appointment of Kiosk operators in allocated URBAN locations.

- Responsible for ensuring completion & submission of documents at the Bank's office for opening CSPs.

- Ensuring proper selection of CSP location & Kiosk Operator with vision of business sustainability.

- Working towards increasing business performance of CSP's

- Controlling & monitoring of CSP's to avoid Frauds.

- Manages all state level activities and coordination .

- Representation at regional level offices as well as district level offices.

- Any other work; as and when required pertaining Financial Inclusion business

Requirement of Candidate:

1. Graduate

2. Min Exp. of 5 years

3. financial inclusion (BFSI) sector

4. Should have handled a team .

5. Computer Skills - Mails, MS Excel, MS Word.

6. Good Communication skills (English and local Language) - Written & Oral

Provide guidance, mentorship and effective knowledge management within the team to ensure profitability

#business

- Identify, assess and manage risks arising out of operational plan, design or delivery

- Manage multiple stakeholders and work closely with them.

- Ensure a balance with sometimes, competing needs and priorities

- Develop guidelines for effective reflection, learning, and change

- Work on the results from learning and reflection exercise to create best practices and introduce process improvements

Employment terms: Full time

Preferred Date of joining: Latest possible

Travel expenses & Mobile reimbursement: As per the team budget and requirement of the role.

We are looking for an experienced Chief Operating Officer or COO to oversee our organization’s ongoing operations and procedures. You will be the company’s second-in-command and responsible for the efficiency of business.

The COO role is a key member of the senior management team, reporting only to the Chief Executive Officer (CEO). You’ll have to maintain control of diverse business operations, so we expect you to be an experienced and efficient leader. If you also have excellent people skills, business acumen and exemplary work ethics, we’d like to meet you.

The goal of the COO position is to secure the functionality of business to drive extensive and sustainable growth.

• Design and implement business strategies, plans and procedures
• Set comprehensive goals for performance and growth
• Establish policies that promote company culture and vision
• Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.)
• Lead employees to encourage maximum performance and dedication
• Evaluate performance by analyzing and interpreting data and metrics
• Write and submit reports to the CEO in all matters of importance
• Assist CEO in fundraising ventures
• Participate in expansion activities (investments, acquisitions, corporate alliances etc.)
• Manage relationships with partners/vendors

• Proven experience as Chief Operating Office or relevant role
• Understanding of business functions such as HR, Finance, marketing etc.
• Demonstrable competency in strategic planning and business development
• Experience in fundraising will be a plus
• Working knowledge of data analysis and performance/operation metrics
• Working knowledge of IT/Business infrastructure and MS Office
• Outstanding organizational and leadership abilities
• Excellent interpersonal and public speaking skills
• Aptitude in decision-making and problem-solving
• BSc/BA in Business Administration or relevant field; MSc/MBA is a plus