Site Reliability Engineer - Founding Member

Job Title: Customer Support Executive

Job Type - Full Time

Location – Indore

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1.   Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7.   Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8.   Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

·        Graduate/ Post Graduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to effectively interact with customers through email and chat.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

Company Description

Who We Are:

We are KG Group of Educational Institutions, a highly reputed name in Coimbatore with decades of experience in shaping bright futures. As a team, we are driven by innovation, collaboration, and a passion for fostering growth, both in our students and our employees. Our commitment to creating a positive, supportive work environment has earned us the prestigious “Great Place to Work” tag, reflecting our focus on employee well-being, growth, and a thriving work culture.

Role Description

This is a full-time Assistant Professor role in Psychology / Visual Communication located in Coimbatore. The role involves teaching, research, and academic activities related to psychology/ visual communication.

Qualifications

• Strong Communication skills
• Background in Education
• Excellent research and teaching abilities
• PhD or UGC - NET or SET equivalent in Psychology / Visual communication
• Freshers can also apply

Candidates preferably from Tamilnadu / Kerala

About Tech4Biz Solutions

Tech4Biz Solutions is a technology solutions provider that specializes in cloud computing, AI-driven applications, cybersecurity, and IT services. The company focuses on delivering cost-effective, scalable, and high-performance solutions tailored to business needs.

Key Offerings:

• Cloud Solutions – Custom cloud hosting, RDS (Relational Database Service), and infrastructure solutions.
• AI & Automation – AI-powered lead generation, web crawling, and AI-driven recommendations.
• RegTech & Compliance – Streamlining regulatory compliance with tech-driven solutions.
• Enterprise Software Development – End-to-end IT solutions using modern tech stacks like React.js, Node.js, MongoDB, and AWS.

As we expand, we are looking for a dynamic IT Recruiter & HR Manager to drive our talent acquisition and HR operations.

Key Responsibilities:

IT Recruitment-

• End-to-End IT Hiring – Source, screen, and hire top tech talent (Developers, DevOps, AI/ML Engineers, Cloud Architects).
• Talent Sourcing – Use platforms like LinkedIn, Naukri, CutShort, Instahyre, and GitHub to find and engage candidates.
• Technical Screening – Collaborate with hiring managers to assess technical skills.
• Offer Negotiation & Onboarding – Close candidates efficiently and ensure a smooth onboarding process.
• Pipeline Building – Maintain a strong talent pool for niche and future hiring needs.

HR Operations & Employee Management-

• Attendance & Leave Management – Maintain employee attendance records and leave tracking.
• Payroll Processing – Ensure timely payroll execution and compliance with tax & labor laws.
• HR Policies & Compliance – Implement and update HR policies in line with industry standards.
• Employee Engagement – Organize training sessions, feedback mechanisms, and engagement activities.
• Performance Management – Assist in performance reviews, PIP plans, and salary appraisals.
• Grievance Handling & Conflict Resolution – Maintain a positive work environment and address employee concerns.

Must-Have Skills:

✔ 3+ years of experience in IT recruitment & HR operations

✔ Strong understanding of tech stacks, programming languages, and IT job roles

✔ Hands-on experience with ATS (Applicant Tracking Systems) & HRMS software

✔ Knowledge of Indian labor laws, payroll, and compliance

✔ Excellent communication, negotiation, and people management skills

Good to Have:

➕ Experience hiring for Cloud, AI, Data Science, or DevOps roles

➕ Familiarity with technical screening tools like HackerRank or Codility

➕ Experience with Zoho HRMS, Darwinbox, or similar HR tools

Bachelor’s degree (minimum) in Computer Science or Engineering.

5-7 years of experience working as a senior–level Software Engineer

Excellent programming and debugging skills in C/C++and Python

Experience developing on Windows and Linux systems 

Experience in automation of manual tasks

Although not required, the following are a plus:  

Experience working with Build framework (Makefile, CMake, Scons), Batch/Shell scripting

Experience with Jenkins and other CI/CD tools

Knowledge of RESTful web services and docker

Job Description:

Our client, a leading fashion authority with 7 boutiques in Mumbai, Delhi, and Hyderabad, and a thriving online portal, is seeking a Digital Marketing Manager. The role involves planning, executing, and managing digital marketing campaigns to achieve set KPIs. As a key player, you will develop innovative strategies to enhance the brand and product visibility, maintaining ROI & KPIs through data analysis on various ad platforms and tools.

Responsibilities:

- Plan and execute digital marketing campaigns, ensuring they align with set KPIs.

- Develop creative strategies to promote the brand and products effectively.

- Analyze, measure, and optimize ROI & KPIs by identifying trends and insights using ad platforms and analytical tools.

- Conduct experiments, conversion tests, and optimize user funnels.

- Prepare insightful reports and analytics on the overall performance of marketing campaigns.

- Utilize strong analytical skills to evaluate end-to-end customer experience across channels and touchpoints.

Requirements:

- Degree in Marketing or a related field.

- Hands-on experience in ad setup and execution on various Ad platforms.

- 5-10 years' experience in a similar role.

- Strong analytical and data-driven mindset with a track record of handling large-scale budgets.

- Experience in e-commerce is a plus, along with a good sense of luxury fashion.

• Hands-on knowledge of BDD Cucumber Framework
• Hands-on knowledge of Maven
• Appium hands-on
• Jenkins hands-on
• Hands-on knowledge of API testing techniques and usage of API tools SOAP UI/JMeter (REST /SOAP)
• Rest api automation using rest assured
• Usage of Postman or JMeter tool to modify requests to validate multiple outputs on scenarios.
• Analyze results of tests and to be able to update existing test suits after API changes
• Basic Knowledge about CI/CD Concepts
• Exposure to UI Automation, Selenium, JAVA Rest Assured, TestNG
• Experience using at least one defect management tool – JIRA, HP ALM, ADO etc

 In-depth knowledge of keyword research & ASO and ability to align SEO strategies to support ASO

- Excellent understanding of ASO best practices, as well as knowledge of app store algorithms, optimization methods and effective strategies for growing app installs

- Experience managing and handling creative assets & metadata copies for Appstore, as well as for A/B testing

- In-depth knowledge of research principles and methods and experience in analyzing data

- App Localization experience.

- Critical thinker and problem-solving skills

- Strong communication skills - both written and spoken

• a genuine interest in SEO and/or digital marketing
• evidence of a strong personal online profile, e.g. a blog, website or connections and interactions on various social media platforms
• a commitment to keeping your technical skills and knowledge up to date
• an inquisitive mind which drives you to understand Google's algorithms and predict what changes might be coming
• a good understanding of search engines
• an ability to understand social media platforms and how to use them to distribute content, gain more links and build successful campaigns
• a good understanding of PR and how to get the right messages out there
• an understanding of how customers search, where they search and why they purchase something online
• a good understanding of the wider marketing context
• strong analytical skills for understanding ranking algorithms
• excellent communication skills to educate, inform, manipulate and mediate across a number of stakeholders in an organization
• an understanding of, or experience of, HTML coding, and preferably Javascript and PHP (PHP: Hypertext Preprocessor)
• proficiency in Microsoft Office and an excellent knowledge of Excel
• some experience and knowledge of web hosting.