ServiceNow Product Owner

Job Title

Software Engineer

Location

Bangalore/Hybrid

Main Responsibilities:

Analysis & Design: Supporting the understanding of client requirements and contributing to the design of software solutions that meet real business needs.

Coding & Development: Writing clean, maintainable, and well-structured code using industry best practices, contributing to new features and enhancements of existing solutions.

Troubleshooting: Identifying, analysing, and resolving technical issues and defects to ensure high-quality, reliable software.

Database Management: Assisting in the design, maintenance, and optimization of databases and queries to ensure efficient and secure data processing.

Testing: Helping to develop and execute test plans, including unit and integration testing, to ensure solutions meet functional and non-functional requirements.

Communication & Collaboration: Working closely with internal teams and client stakeholders, clearly communicating progress, challenges, and technical concepts.

Role Specification:

This is a midlevel role, well suited to individuals who want to work on client-facing projects.

3 years of professional experience in commercial software development

C# and/or VB.NET with .NET Framework and/or .NET.

Implementation of REST APIs

Database & Data

Write and optimize SQL queries and joins

Develop and maintain stored procedures

Participate in database design and data modeling

Perform performance tuning to improve application efficiency

Ensure data integrity, security, and compliance standards are met

DevOps & Engineering Tools

Use Git for version control and collaborative development

Work with Azure DevOps and CI tools for project tracking and builds

Build and maintain CI/CD pipelines

Support release management activities

Manage and maintain multiple environments (Dev, QA, UAT, Production)

Testing & Quality

• Write and execute unit and integration tests
• Participate in test planning and test case creation
• Work with automation testing frameworks
• Log, track, and resolve defects using defect tracking tools
• Ensure application stability, reliability, and performance

Communication & Collaboration

• Direct end-user support and helpdesk operations
• Effective communication with technical and non-technical stakeholders

About Potentiam

Potentiam helps SME companies build world-class offshore teams. Our model is our locations and your dedicated staff under your control. Potentiam have offices in Iasi in Romania, Bangalore and Cape Town, home to large liquid pools of offshore talent working for international companies. Potentiam's management team have had over 15 years' experience in building offshore teams, and have specialist functional expertise to support the transition offshore in technology, finance, operations, engineering, digital marketing, technology and analytics. For decades corporations' scale has enabled them to benefit from the cost and skills advantage of offshore operations. Now SME companies can enjoy a similar benefit through Potentiam without any upfront investment.

We’re Hiring: Business Development Executive (BDE) – IT Staffing

📍 Location: Noida (Onsite Role)

🕒 Experience Required: Minimum 1+ Years (in IT Staffing / Recruitment Sales)

We are looking for a dynamic Business Development Executive (BDE) who has hands-on experience in onboarding new clients and building partnerships. The role involves driving client acquisition for IT hiring requirements, vendor empanelment, and ensuring strong client relationships.

🔑 Key Responsibilities:

• Identify and onboard new clients for IT staffing solutions.
• Manage vendor empanelment and partnership development.
• Generate leads via calls, emails, LinkedIn, and other platforms.
• Understand client hiring needs and coordinate with recruitment teams for fulfillment.
• Meet business development targets and contribute to revenue growth.

🎯 Requirements:

• Minimum 1+ years of experience in Business Development / Client Acquisition in the IT staffing industry.
• Strong experience in onboarding clients and bringing new business.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to work in a fast-paced, target-driven environment.
• Must be comfortable working onsite in Noida.

🌟 What We Offer:

• Competitive salary.
• Opportunity to work with a growing team in IT staffing.
• Career growth and learning opportunities in client partnerships & sales.

1. To facilitate the efficient administration of bids, bid reviews and associated bid documentation.
2. Tender preparation from preparation to delivery, manages the entire tendering process, ensuring timely and accurate completion of tender proposals and submissions, complying with regulations, and maintaining records and databases to improve future submissions.
3. Maintains contractual records and documentation such as receipt and control of all contract correspondence, ..
4. Develops marketing strategies to promote and charter hire vessels, conducts market research, analyzes trends and provides data to senior Managers for development of Strategies.
5. Content Creation and Management which includes developing and managing marketing materials, including brochures, website content, and social media content.
6. Identification of vessels from domestic & foreign markets.
7. Interaction with Company clients & customers.
8. Market Research and Analysis which includes Conducting market research to identify target audiences, analyze trends, and evaluate competitor activities.
9. Data Analysis and Reporting which is Monitoring the performance of marketing campaigns, analyze data, and generate reports to track progress and measure ROI ( Risk of Investment) for Vessel RFQ.
10. Relationship Management:

Build and maintain relationships with clients, partners, and industry stakeholders.

1. Industry Knowledge:
2. Stay up to date on industry trends, regulations, and best practices in the vessel marketing , upgrading technical requirements of Clients.
3. Coordination with Internal Depts
4. Ability to take up for Cross-Functional Duties.

In short, the candidate must be suitable for the following:

• Responsible for Marketing and Chartering of Offshore Supply Vessels to local & overseas clients.
• Develop executable business development plans for assigned region.
• Able to engage global industry contacts and cultivate strong relations with clients / partners.
• Provide weekly marketing report on business negotiations, proposals and tenders handle by individual and team.
• Solicit and collate market intelligence for development of business strategy.
• Coordinate and work with internal cross-functional departments & companies to support the execution and delivery of projects.
• Timely payment collection on their projects.
• Coordinate and ensure timely delivery of vessel to client.

• Design, develop, code and test the solution

• Experience working with large datasets and NoSQL database technologies (e.g. Cassandra, ES) 

• 5-10 yrs of industry experience

• Energetic self-starter, with a desire to work in a startup environment

• Proficient in advanced Java programming skills

• Expert in Application development cloud/on premise end to end. Middle layer, DB layer.

• Nice to have understanding on MQ (e.g. Kafka)

• Good hands on in Complex Event Processing systems

• Solved scale and performance issues while dealing with huge sets of data. Pre compute or data aggregation frameworks to achieve good response time

• Experience working with large datasets and NoSQL database technologies (e.g. Cassandra, ES)

• Experience of debugging applications running on Unix like systems (e.g. Ubuntu, CentOS)

• Experience developing RESTful APIs for complex data sets

• Knowledge of container based development & deployment (e.g. Dockers, K8s)

• Expertise in software security domain, a plus

Technical Lead - .NET

Responsibilities:

• Develop and deliver technical systems
• Maintain adherence to architectural standards/principles, global product-specific guidelines, usability design standards, etc.
• Participate in the development and review of documents to comply with SDLC methodologies [e.g., Engineering Work Breakdown Structure (WBS), estimation, Solution Design Document (SDD) and Software Architecture Documents (SAD)]
• Provide support and documentation to assist in sustaining the project during the transition to production where necessary
• Adhere to Application Engineering methodologies, standards, code reviews
• Provide feedback regarding application engineering methodologies, standards, and leading practices when appropriate
• Identify potential points of contention for missed activities and notify project leadership of situation and remediation plan
• Minimize technical exposure and risk on projects
• Provide technical guidance to development team members
• Technical deliverables (i.e., code and documentation) on projects assigned
• Translate detailed Requirements and Design and Solution Architecture deliverables into detailed design specifications
• Maintain effective and consistent communication within the team, with peers, the leadership team, and the peers in other IT groups
• Proactively raise issues to Technical and Group Leads when necessary
• Produce high-quality application engineering deliverables in accordance with the project timeline
• Build and unit test a project to detailed design specifications
• Provide thought leadership and technical guidance to engineering staff
• Review of code completed
• Review performance of developers
• Proactively anticipate project issues before they occur; define the problem; identify possible causes; work with the team to identify solutions; select and implement the most appropriate solution
• Apply judgment in implementing Application Engineering methodologies, processes, and practices to specific requirements of projects/programs which may include product design engineering, information security, code maintainability and reliability

Requirements:

Must Have:

• Bachelor’s OR master’s degree in a technical field and/or equivalent work experience
• At least 3 years acting a senior architecture / technical lead role in a comparable organization
• Significant experience of deploying large, enterprise-wide implementations to significant user volumes
• At least 5 years of hands-on experience leading a team of developers - defining work breakdown structures/tasks, assigning the teamwork items, monitoring, and ensuring quality and adherence to standards etc.
• At least 8 years of relevant hands-on work experience building, integrating, and delivering enterprise-wide web and windows applications using Microsoft and other technologies for large organizations on complex projects
• 8+ years of ASP.Net MVC, ASP.Net experience
• 8+ years of experience of working with applications that have a SQL Server backend
• 5+ years of experience with Object-Relational Mappers such as Entity Framework, ADO.NET, Dapper
• Expert level knowledge of .NET Web API is required. .NET Core knowledge is preferred, but Web API experience with legacy .NET is ok
• 5+ years of experience with GIT
• 3+ years of experience of Azure Devops
• In-depth knowledge of object-oriented analysis and design (OOAD) principles, and familiarity with many design patterns for Software applications.
• Demonstrated expertise in application design and construction, work breakdown structure of items, design and code reviews, unit test and build activities, deployment and performance related activities, documentation, support, and training/mentoring
• Excellent communication skills, verbal and written

Nice to have:

• Ideally experience working with SSRS, SSIS
• Experience with MongoDB or another document database would be a plus
• Knowledge and experience with working on N-Tier applications.
• Demonstrated ability to build strong working relationships
• Experience working on projects following Agile methodologies would be ideal
• Experience working with Azure or other cloud providers would be ideal
• Ability to work within diverse, global, virtual teams.
• Proven ability to thrive under pressure
• Some experience with design and prototyping tools and diagramming is desired

1. Vendor Management :: On-boarding & Payments
2. MIS Reporting & Presentation
3. Work closely with tech team, participating in the tech discussion regarding features feasibility as per technology
4. Work with teams like Customer Service, inside sales, Operations etc. to improve our customer retention, identify avenues for cross-selling/up-selling at a product level.
5. Product research, competitive analysis, positioning and packaging of the product 
6. Work closely with business, technology, operations, sales, marketing teams to gather the product requirements and build the final version and structure of the product vision. 
7. Define the product roadmap, release models and delivery the same. 
8. Responsible for sourcing, identifying and generation of new ideas, based on internal intelligence, user behavioral trends, market analysis and revenue maximization. 
9. Preparation of the product note/policies as per the guidelines and benchmarking the product features with the peers. 
10. Successful launch of the new product, versions, enhancements, in line with the cost, scope, quality and schedule