
Role Overview
We are seeking a ServiceNow Product Owner with deep expertise in ServiceNow modules (CSM, ITSM, HRSD)
and strong scripting and data-handling skills.
This role focuses on translating real enterprise workflows into structured, data-driven AI training tasks, helping improve reasoning and understanding within AI systems. It is not a platform configuration or app development role — instead, it blends functional ServiceNow knowledge, prompt engineering, and data design to build the next generation of intelligent enterprise models.
Key Responsibilities
· Define decision frameworks and realistic scenarios for AI reinforcement learning based on ServiceNow workflows.
· Design scenario-driven tasks mirroring ServiceNow processes like case handling, SLA tracking, and IT incident management.
· Develop and validate structured data tasks in JSON, ensuring accuracy and clarity.
· Write natural language instructions aligned with ServiceNow’s business logic and workflows.
· Use SQL queries for validation and quality checks of task data.
· Apply prompt engineering techniques to guide model reasoning.
· Collaborate with peers to expand and document cross-domain scenarios (CSM, ITSM, HRSD).
· Create and maintain documentation of scenario patterns and best practices.
Required Experience
· 4–6 years of experience with ServiceNow (CSM, ITSM, HRSD).
· Deep understanding of cases, incidents, requests, SLAs, and knowledge management processes.
· Proven ability to design realistic enterprise scenarios mapping to ServiceNow operations.
· Exposure to AI model training workflows or structured data design is a plus.
Preferred Qualifications
· ServiceNow Certified System Administrator (CSA)
· ServiceNow Certified Implementation Specialist (CIS-ITSM / CSM / HRSD)
· Exposure to AI/ML workflows or model training data preparation.
· Excellent written and verbal communication skills, with client-facing
Mandatory Skills: Scripting (Javascript, Glide Script), JSON Handling, SQL, Service Now Modules (ITSM, CSM, HRSD) and Prompt Engineering.

About Intineri infosol Pvt Ltd
About
What We Do
IT Recruitment Solutions – Pan India & Global
Staffing Services – Permanent & Contractual Payroll
Technology Solutions – Cutting-edge digital & enterprise services
Strategic Talent Retention – Proven techniques to reduce attrition & increase employee satisfaction
Technologies We Cover
✔ ERP Solutions – SAP (FICO, HANA, ABAP, RAP, IRPA, TM), Oracle, Microsoft Dynamics
✔ Software Development – Java, .NET, Python, C++, Full Stack
✔ Cloud & DevOps – AWS, Azure, Google Cloud
✔ Cybersecurity – Network Security, Ethical Hacking, Risk Management
✔ AI & Machine Learning – NLP, Deep Learning, Computer Vision
✔ Database Management – Oracle, SQL, PostgreSQL, MongoDB
✔ Web & Mobile Development – React, Angular, Flutter, Android, iOS
✔ Quality Assurance & Testing – Manual, Automation, Selenium, QTP
With our pan-India reach and global client servicing model, we don’t just connect businesses with professionals – we build long-term partnerships that foster growth, innovation, and excellence.
At Intineri Infosol, we are creating a spectrum for talent and expedience – acting as a catalyst for job satisfaction and helping organizations achieve sustainable success.
Candid answers by the company
Intineri Infosol is a recruitment and technology solutions company specializing in:
- IT Recruitment & Staffing – Permanent, contractual, and payroll management
- Technology Solutions – Digital transformation and enterprise services
- Strategic Talent Retention – Helping companies reduce attrition and improve employee satisfaction
We cover a wide range of technologies including ERP (SAP, Oracle, Microsoft Dynamics), Software Development, Cloud & DevOps, Cybersecurity, AI/ML, Database Management, Web & Mobile Development, and Quality Assurance/Testing.
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At Redpin we simplify life's most important payments. Buying a new property overseas can be a stressful time, especially when it comes to moving your money. Through our Currencies Direct and TorFX brands we've been helping people do just that for over 25 years. With recent investment we're now on a mission to build a new range of digital products and services that will make moving money Internationally for Real Estate purchases even easier
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URL: https://appitsimple.com/about" target="_blank">https://appitsimple.com/about
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Please note- Male Candidates required
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- Ensure that system and information are compatible to produce consolidated reports and accounts.
- Provide administrative assistance, including oversight of facility vendors and contracts, and establishing and managing vendor accounts and relationships.
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- Ensure that SoftwareSuggets is reconciled on weekly basis - reconciling to bank statements, trade creditors and debtors, dealing with posting errors, etc...
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