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ServiceNow Product Owner
ServiceNow Product Owner
Intineri infosol Pvt Ltd 's logo

ServiceNow Product Owner

Shivani Pandey's profile picture
Posted by Shivani Pandey
4 - 6 yrs
₹5L - ₹12L / yr
Remote only
Skills
skill iconJavascript
Glide Script
JSON
SQL
ServiceNow
Certified Scrum Master (CSM)
ITSM
HRSD

Role Overview

 

We are seeking a ServiceNow Product Owner with deep expertise in ServiceNow modules (CSM, ITSM, HRSD)

and strong scripting and data-handling skills.

 

This role focuses on translating real enterprise workflows into structured, data-driven AI training tasks, helping improve reasoning and understanding within AI systems. It is not a platform configuration or app development role — instead, it blends functional ServiceNow knowledge, prompt engineering, and data design to build the next generation of intelligent enterprise models.

 

Key Responsibilities

 

·    Define decision frameworks and realistic scenarios for AI reinforcement learning based on ServiceNow workflows.

·    Design scenario-driven tasks mirroring ServiceNow processes like case handling, SLA tracking, and IT incident management.

·    Develop and validate structured data tasks in JSON, ensuring accuracy and clarity.

·    Write natural language instructions aligned with ServiceNow’s business logic and workflows.

·    Use SQL queries for validation and quality checks of task data.

·    Apply prompt engineering techniques to guide model reasoning.

·    Collaborate with peers to expand and document cross-domain scenarios (CSM, ITSM, HRSD).

·    Create and maintain documentation of scenario patterns and best practices.

 

Required Experience

 

·    4–6 years of experience with ServiceNow (CSM, ITSM, HRSD).

·    Deep understanding of cases, incidents, requests, SLAs, and knowledge management processes.

·    Proven ability to design realistic enterprise scenarios mapping to ServiceNow operations.

·    Exposure to AI model training workflows or structured data design is a plus.

 

Preferred Qualifications

 

·    ServiceNow Certified System Administrator (CSA)

·    ServiceNow Certified Implementation Specialist (CIS-ITSM / CSM / HRSD)

·    Exposure to AI/ML workflows or model training data preparation.

·    Excellent written and verbal communication skills, with client-facing 


Mandatory Skills: Scripting (Javascript, Glide Script), JSON Handling, SQL, Service Now Modules (ITSM, CSM, HRSD) and Prompt Engineering.

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Shubham Vishwakarma

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About Intineri infosol Pvt Ltd

Founded :
2013
Type :
Services
Size :
0-20
Stage :
Profitable

About

What We Do


IT Recruitment Solutions – Pan India & Global


Staffing Services – Permanent & Contractual Payroll


Technology Solutions – Cutting-edge digital & enterprise services


Strategic Talent Retention – Proven techniques to reduce attrition & increase employee satisfaction


Technologies We Cover


✔ ERP Solutions – SAP (FICO, HANA, ABAP, RAP, IRPA, TM), Oracle, Microsoft Dynamics

✔ Software Development – Java, .NET, Python, C++, Full Stack

✔ Cloud & DevOps – AWS, Azure, Google Cloud

✔ Cybersecurity – Network Security, Ethical Hacking, Risk Management

✔ AI & Machine Learning – NLP, Deep Learning, Computer Vision

✔ Database Management – Oracle, SQL, PostgreSQL, MongoDB

✔ Web & Mobile Development – React, Angular, Flutter, Android, iOS

✔ Quality Assurance & Testing – Manual, Automation, Selenium, QTP


With our pan-India reach and global client servicing model, we don’t just connect businesses with professionals – we build long-term partnerships that foster growth, innovation, and excellence.


At Intineri Infosol, we are creating a spectrum for talent and expedience – acting as a catalyst for job satisfaction and helping organizations achieve sustainable success.


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Candid answers by the company

What does the company do?
What is the location preference of jobs?

Intineri Infosol is a recruitment and technology solutions company specializing in:

  • IT Recruitment & Staffing – Permanent, contractual, and payroll management
  • Technology Solutions – Digital transformation and enterprise services
  • Strategic Talent Retention – Helping companies reduce attrition and improve employee satisfaction

We cover a wide range of technologies including ERP (SAP, Oracle, Microsoft Dynamics), Software Development, Cloud & DevOps, Cybersecurity, AI/ML, Database Management, Web & Mobile Development, and Quality Assurance/Testing.

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I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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