ServiceNow Product Owner

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

Primary responsibilities:

•Design, develop AWS IoT/Cloud-based applications using Typescript, Node.Js.

•Work closely with onsite, offshore, and cross functional teams, Product Management, frontend developers, SQA teams to effectively use technologies to build and deliver high quality and on-time delivery.

•Proactively Identify risks and failure modes early in the development lifecycle and develop POCs to mitigate the risks early in the program.

•Assertive communication and team skills.

•This individual be self-directed, highly motivated, and organized with strong analytical thinking and problem-solving skills, and an ability to work on multiple projects and function in a team environment.

Experience and Skills Required:

•More than 6 years of overall experience in Software domain.

•At least 3 years of experience in Cloud native applications.

•Solid working knowledge of Typescript, NodeJS.

•Thorough working knowledge in AWS, Lambdas, Microservices etc.,

•Experience in executing CI/CD processes

•Experience in Microservices Architecture

•Good Knowledge on Cloud security & security design control implementation.

•Knowledge of (AWS IoT Core) and In-depth knowledge of AWS cloud native services including Kinesis, DynamoDB, Neptune, Lambda, API Gateway, Timestream , IoT Core, GreenGrass, Aurora, Lambda, etc.

•Great knowledge in Agile/Scrum

Role - Social Media Executive

About Company :-

Our client is a Tech Based Platform for freelance Photographer, Videographers, Food stylist and Cinematographer. Founded by alumni of IIM Bangalore. They are operational in about 100 Cities and 28 Countries. Leader in Food and Real Estate Photography. Done about 7000+ projects across the Globe.

Job description :-

1. Plan, monitor & execute social media activities on channels like Facebook, Instagram, Linkedin, Twitter, etc.

2. Run ads on Facebook, Instagram, Google, and other similar channels.

3. Be actively involved in SEO efforts (keyword, image optimisation etc.)

4. Website content management

5. Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics etc.)

6. Coordinate and work with any external stakeholders like marketing agency, content writers, etc.

7. Provide creative ideas for content marketing.

Minimum experience - 2 years 

Sales Executive – IT SaaS Sales

Location: Remote

Experience: Minimum 1 year in IT SaaS Sales

Employment Type: Full-Time

About the Role

We are seeking a highly motivated and results-driven Sales Executive with a proven track record in IT SaaS sales. As a remote team member, you will play a pivotal role in driving revenue growth by identifying opportunities, engaging with potential clients, and delivering value through our SaaS solutions.

Key Responsibilities

• Lead Generation & Outreach:
• Identify, research, and qualify leads through various online channels, including LinkedIn, email, and other platforms.
• Build a robust sales pipeline to ensure consistent deal flow.
• Sales Process Execution:
• Conduct virtual product demos and presentations to illustrate the value of our SaaS offerings.
• Customize solutions based on client requirements and effectively communicate product benefits.
• Close deals efficiently while meeting or exceeding monthly and quarterly targets.
• Client Relationship Management:
• Build and maintain long-term relationships with prospective and existing clients.
• Provide exceptional post-sales support to ensure client satisfaction and retention.
• Market Research & Feedback:
• Stay informed about industry trends, competitor offerings, and emerging technologies.
• Share market insights and client feedback with the product and marketing teams to drive innovation.

Required Skills & Qualifications

• Minimum 1 year of experience in IT SaaS sales or a similar role.
• Proven ability to meet and exceed sales targets in a remote work environment.
• Strong communication, negotiation, and presentation skills.
• Self-motivated, disciplined, and capable of managing time effectively in a remote setup.
• Proficient in using CRM tools (e.g., Salesforce, HubSpot) and virtual collaboration platforms.
• Tech-savvy with the ability to quickly grasp new software and tools.
• Bachelor’s degree in Business Administration, Marketing, or a related field is preferred.

What We Offer

• Competitive salary with performance-based incentives.
• Flexibility to work remotely from anywhere.
• Opportunities for professional growth and development.
• A supportive and inclusive workplace culture with a focus on innovation.

Job Description 

We are looking for a reliable Administration Executive. He will undertake administrative tasks, ensuring the rest of the staff has adequate support to work efficiently. The ideal candidate will be competent in prioritizing and working with little supervision. The administration executive will ensure smooth running of our company’s office.

Key Responsibilities:

• Admin & daily office facility work
• Ordering Office supplies (stationery, pantry and other inventory)
• Maintenance & repair of Assets/Laptops
• Bills & payment records.
• Supervision & Staffing of the office.
• Tracking budget expenses.

Desired Candidate Profile:

• Good verbal and written communication skills.
• Technical bent of mind to isolate a problem quickly.
• Have proven experience in the same domain.
• Proficient with Microsoft Office, Excel software and phone systems.

Education-

Education: Any Graduate

Please find below updated JD for Java requirement.

-Work with a performance-oriented team driven by ownership and open to experiment.

• -6+ years of Java advanced software development experience, with concurrent (multi-threaded) programming highly desirable.
• -Strong experience on Core Java 8, Java EE, Spring Boot, Maven and Docker including Multi-threading.

.          -Strong problem solving skills, computer science fundamentals, data structures and algorithms.

• -Hands on experience with any SQL Database.
• -Ability to learn new technologies like ELK, stack, redis etc.
• -Must have expert level knowledge in Java, Springboot.
• -Must have knowledge or hands on experience in microservices, apache kafka and distributed caching.

.           -Experience in distributed/scalable systems

• -Strong knowledge of design patterns and software engineering best practices.
• -Familiarity with standard development tools and processes: Git, Eclipse, JUnit test, debugging, profiling, etc.

.           -Familiarity with CI/CD and DevOps

.           -Strong knowledge and previous experience in end-to-end design, development and subsequent

             support of large-scale data processing systems

.           - Familiarity and confidence working in an agile development environment.

.           - Good Problem solving skills

• - Good oral and written communication skills.
• - Strong debugging skills.

Job Location: New Delhi

What you’ll do:

• Contribute to all phases of the Software development lifecycle

• Write well-designed testable, efficient code and complex code with Data Structure & Algorithms.

• Ensure designs are in compliance with specifications on Java and RestAPI.

• Prepare and produce releases of software component

• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review

• A Developer whose job includes writing complex code, testing, and fixing bugs.

• Maintain, design the database and organize collected information.

• A specialized programmer who focuses on multiple types of development.

What you’ll bring:

• 2 year to 5 years of proven hands-on Software Development experience.

• Strong experience in Java programming

• Expertise Knowledge of Data structures and Algorithms

• Proven working experience in a product-based organization (preferred)

• Understanding with Java frameworks Spring boot, Microservices and ORM frameworks.

• Must have the experience to design and build scalable REST APIs.

• Object-oriented analysis and design using common design patterns.

Role : Senior Software Engineer/Software Engineer

Experience : 1-2 Year(s)/2-4 Year(s)

Location : Bangalore

Education : B. Tech(CSE)/similar field of study/equivalent practical experience

Minimum qualifications:

• Software development experience in one or more general purpose programming languages.
• Experience working with two or more from the following: 
• Mobile Application Development
• Distributed Computing
• Machine Learning
• Image Processing
• Developing Large Software Systems
• Working proficiency and communication skills in verbal and written English

Preferred qualifications:

• Master’s degree, further education or experience in engineering, computer science or other technical related fields.
• Understanding of agriTech domain and application of technology in farming
• Interest and ability to learn other coding languages as needed.