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ServiceNow Product Owner

at Intineri infosol Pvt Ltd

ServiceNow Product Owner

Intineri infosol Pvt Ltd

ServiceNow Product Owner

at Intineri infosol Pvt Ltd

Posted by Shivani Pandey

4 - 6 yrs

₹5L - ₹12L / yr

Remote only

Skills

Javascript

Glide Script

JSON

SQL

ServiceNow

Certified Scrum Master (CSM)

ITSM

HRSD

Role Overview

We are seeking a ServiceNow Product Owner with deep expertise in ServiceNow modules (CSM, ITSM, HRSD)

and strong scripting and data-handling skills.

This role focuses on translating real enterprise workflows into structured, data-driven AI training tasks, helping improve reasoning and understanding within AI systems. It is not a platform configuration or app development role — instead, it blends functional ServiceNow knowledge, prompt engineering, and data design to build the next generation of intelligent enterprise models.

Key Responsibilities

· Define decision frameworks and realistic scenarios for AI reinforcement learning based on ServiceNow workflows.

· Design scenario-driven tasks mirroring ServiceNow processes like case handling, SLA tracking, and IT incident management.

· Develop and validate structured data tasks in JSON, ensuring accuracy and clarity.

· Write natural language instructions aligned with ServiceNow’s business logic and workflows.

· Use SQL queries for validation and quality checks of task data.

· Apply prompt engineering techniques to guide model reasoning.

· Collaborate with peers to expand and document cross-domain scenarios (CSM, ITSM, HRSD).

· Create and maintain documentation of scenario patterns and best practices.

Required Experience

· 4–6 years of experience with ServiceNow (CSM, ITSM, HRSD).

· Deep understanding of cases, incidents, requests, SLAs, and knowledge management processes.

· Proven ability to design realistic enterprise scenarios mapping to ServiceNow operations.

· Exposure to AI model training workflows or structured data design is a plus.

Preferred Qualifications

· ServiceNow Certified System Administrator (CSA)

· ServiceNow Certified Implementation Specialist (CIS-ITSM / CSM / HRSD)

· Exposure to AI/ML workflows or model training data preparation.

· Excellent written and verbal communication skills, with client-facing

Mandatory Skills: Scripting (Javascript, Glide Script), JSON Handling, SQL, Service Now Modules (ITSM, CSM, HRSD) and Prompt Engineering.

Role Overview

We are seeking a ServiceNow Product Owner with deep expertise in ServiceNow modules (CSM, ITSM, HRSD)

and strong scripting and data-handling skills.

This role focuses on translating real enterprise workflows into structured, data-driven AI training tasks, helping improve reasoning and understanding within AI systems. It is not a platform configuration or app development role — instead, it blends functional ServiceNow knowledge, prompt engineering, and data design to build the next generation of intelligent enterprise models.

Key Responsibilities

· Define decision frameworks and realistic scenarios for AI reinforcement learning based on ServiceNow workflows.

· Design scenario-driven tasks mirroring ServiceNow processes like case handling, SLA tracking, and IT incident management.

· Develop and validate structured data tasks in JSON, ensuring accuracy and clarity.

· Write natural language instructions aligned with ServiceNow’s business logic and workflows.

· Use SQL queries for validation and quality checks of task data.

· Apply prompt engineering techniques to guide model reasoning.

· Collaborate with peers to expand and document cross-domain scenarios (CSM, ITSM, HRSD).

· Create and maintain documentation of scenario patterns and best practices.

Required Experience

· 4–6 years of experience with ServiceNow (CSM, ITSM, HRSD).

· Deep understanding of cases, incidents, requests, SLAs, and knowledge management processes.

· Proven ability to design realistic enterprise scenarios mapping to ServiceNow operations.

· Exposure to AI model training workflows or structured data design is a plus.

Preferred Qualifications

· ServiceNow Certified System Administrator (CSA)

· ServiceNow Certified Implementation Specialist (CIS-ITSM / CSM / HRSD)

· Exposure to AI/ML workflows or model training data preparation.

· Excellent written and verbal communication skills, with client-facing

Mandatory Skills: Scripting (Javascript, Glide Script), JSON Handling, SQL, Service Now Modules (ITSM, CSM, HRSD) and Prompt Engineering.

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About Intineri infosol Pvt Ltd

Founded :

2013

Type :

Services

Size :

0-20

Stage :

Profitable

About

What We Do

IT Recruitment Solutions – Pan India & Global

Staffing Services – Permanent & Contractual Payroll

Technology Solutions – Cutting-edge digital & enterprise services

Strategic Talent Retention – Proven techniques to reduce attrition & increase employee satisfaction

Technologies We Cover

✔ ERP Solutions – SAP (FICO, HANA, ABAP, RAP, IRPA, TM), Oracle, Microsoft Dynamics

✔ Software Development – Java, .NET, Python, C++, Full Stack

✔ Cloud & DevOps – AWS, Azure, Google Cloud

✔ Cybersecurity – Network Security, Ethical Hacking, Risk Management

✔ AI & Machine Learning – NLP, Deep Learning, Computer Vision

✔ Database Management – Oracle, SQL, PostgreSQL, MongoDB

✔ Web & Mobile Development – React, Angular, Flutter, Android, iOS

✔ Quality Assurance & Testing – Manual, Automation, Selenium, QTP

With our pan-India reach and global client servicing model, we don’t just connect businesses with professionals – we build long-term partnerships that foster growth, innovation, and excellence.

At Intineri Infosol, we are creating a spectrum for talent and expedience – acting as a catalyst for job satisfaction and helping organizations achieve sustainable success.

What We Do

IT Recruitment Solutions – Pan India & Global

Staffing Services – Permanent & Contractual Payroll

Technology Solutions – Cutting-edge digital & enterprise services

Strategic Talent Retention – Proven techniques to reduce attrition & increase employee satisfaction

Technologies We Cover

✔ ERP Solutions – SAP (FICO, HANA, ABAP, RAP, IRPA, TM), Oracle, Microsoft Dynamics

✔ Software Development – Java, .NET, Python, C++, Full Stack

✔ Cloud & DevOps – AWS, Azure, Google Cloud

✔ Cybersecurity – Network Security, Ethical Hacking, Risk Management

✔ AI & Machine Learning – NLP, Deep Learning, Computer Vision

✔ Database Management – Oracle, SQL, PostgreSQL, MongoDB

✔ Web & Mobile Development – React, Angular, Flutter, Android, iOS

✔ Quality Assurance & Testing – Manual, Automation, Selenium, QTP

With our pan-India reach and global client servicing model, we don’t just connect businesses with professionals – we build long-term partnerships that foster growth, innovation, and excellence.

At Intineri Infosol, we are creating a spectrum for talent and expedience – acting as a catalyst for job satisfaction and helping organizations achieve sustainable success.

Read more

Candid answers by the company

What does the company do?

What is the location preference of jobs?

Intineri Infosol is a recruitment and technology solutions company specializing in:

IT Recruitment & Staffing – Permanent, contractual, and payroll management
Technology Solutions – Digital transformation and enterprise services
Strategic Talent Retention – Helping companies reduce attrition and improve employee satisfaction

We cover a wide range of technologies including ERP (SAP, Oracle, Microsoft Dynamics), Software Development, Cloud & DevOps, Cybersecurity, AI/ML, Database Management, Web & Mobile Development, and Quality Assurance/Testing.

Company social profiles

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jQuery

Wordpress

Job Description: 1) Candidate should have experience in Front end Technologies HTML5,CSS,JavaScript,JQuery, Wordpress,. 2) Nice to have: Php and MySql Experience any other CMS. 3) Good to have experience in Angular Js Responsibilities: Development, requirement gathering, handling issues related to the entire project. Excellent communication skills (verbal and written), good interpersonal skills, ability to gather and understand requirements. Please apply only if you can join within a week.

Job Description: 1) Candidate should have experience in Front end Technologies HTML5,CSS,JavaScript,JQuery, Wordpress,. 2) Nice to have: Php and MySql Experience any other CMS. 3) Good to have experience in Angular Js Responsibilities: Development, requirement gathering, handling issues related to the entire project. Excellent communication skills (verbal and written), good interpersonal skills, ability to gather and understand requirements. Please apply only if you can join within a week.

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