ServiceNow Product Owner

Location: Bangalore 

Experience: 4-8 years

Interview Process - Two Rounds - First Round Virtual

Second Round-Face to Face at Bangalore

Key Skills Required

☁️ Cloud & Infrastructure

• Strong hands-on experience with AWS Cloud Services
• Proficiency in Terraform for Infrastructure as Code (IaC)
• Experience in managing scalable cloud environments

⚙️ Containerization & Orchestration

• Solid experience in Kubernetes (K8s) for container orchestration
• Understanding of microservices architecture

🔄 CI/CD & DevOps

• Hands-on experience with Azure DevOps (CI/CD pipelines)
• Experience in build, release, and deployment automation

📊 Observability & Monitoring

• Strong experience with Prometheus & Grafana
• Expertise in setting up alerts, dashboards, and monitoring system health

🔐 API Gateway & Security

• Experience with Kong or equivalent API Gateway
• Understanding of API security controls (authentication, rate limiting, policies)

🧠 Core Technical Competencies

• Strong Linux troubleshooting and system debugging skills
• Proficiency in scripting (Bash / Python / Shell)
• Understanding of networking concepts: TCP/IP, HTTP, DNS, Load Balancing
• Experience with system architecture and distributed systems

🚨 SRE Responsibilities

• Monitor system performance, reliability, and availability
• Handle incidents, perform troubleshooting, and conduct RCA
• Automate operational tasks to improve efficiency
• Build and maintain scalable, resilient infrastructure
• Collaborate with development and DevOps teams for system improvements

🧪 Good to Have

• Experience with Finacle operations
• Exposure to API/load testing tools like JMeter or Gatling
• Familiarity with logging tools like Loki

🤝 Soft Skills

• Strong communication and collaboration skills
• Ability to document processes and technical workflows clearly

🎯 Ideal Candidate

A hands-on SRE/DevOps Engineer with strong exposure to:

• AWS + Terraform + Kubernetes
• CI/CD (Azure DevOps)
• Monitoring + API Gateway security 

We are seeking a proactive and experienced HR Manager to lead and manage our HR team. The ideal candidate will be responsible for refining job profiles, handling end-to-end recruitment, and ensuring a positive and engaging work culture for all employees.

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

We are currently looking for "Business Development Executive" for US IT staffing for our branch office in Noida. 

Location:

Head Field Solutions Pvt. Ltd

B-8, Sector 59 (Noida)

Job Profile:

It is a sales position responsible for developing, maintaining, and growing business within the IT/Engineering niche.
Activities include client development, meeting sales objectives, obtaining requisitions/job orders, building relationships, penetrating client accounts and ensuring delivery.

Roles & Responsibilities:

• The primary focus is to bring new business from new and existing clients.
• Define and develop lead generation strategies and marketing plans for new accounts & to further penetrate existing accounts.
• Maintains an ongoing relationship with prospective clients, continuously assessing and communicating how Head Field as a Staffing Solutions can meet their needs.
• Negotiates contractual terms and conditions for employment services, and works with the operations and recruiting teams to ensure smooth handoffs.
• The candidate should:
• Work on getting Contract Staffing requirements from direct clients /Tier-1 Vendors and closing open positions.
• Cold calling and Market research to locate the potential Vendors/Clients.
• Should provide timely feedback to the management regarding performance, activity reports and account strategy concerns. 
• Expertise generating new business for IT Staff Augmentation Services.
• Excellent interpersonal, rapport-building and negotiation skills.
• Expert in Delivery Management / Client Servicing.

Desired candidates profile:

The candidate must possess a proven ability to prospect, develop business and build relationships.

• 0-3 years of experience as BDE/BDM in US Staffing.
• In addition, they must demonstrate a strong customer focus and personal leadership and solid negotiation and presentation skills.
• Individuals experienced in sales and account management who are persistence and have a strong drive to win over new clients and build new business are the best fit.
  
  

Benefits:

• Employee friendly Corporate Work culture 
• Excellent Salary structure
• Timings are fixed (6:30 pm to 3:30 am) with Saturday and Sunday Off
• Best in class infrastructure 
• In-House Meals are available.

Do you thrive on working with cutting-edge technology, with innovators in the early stages of ideas, products, or platforms? Do you have the passion to be a core member of a fast-growing start-up? Are you an expert or aspiring to become one who can work on the Full Stack of an application? Do you have a genuine interest in all software technologies? If the answer is yes, do reach out to us - Crediwatch is the place for you!

You will be exposed to work on every level of the stack in a highly agile, fast-growing, start-up FinTech environment while ensuring Breakthrough Simplicity in innovation and Diving Deep to arrive at a solution-based approach to problem-solving and idea creation.

The environment at Crediwatch is vibrant and innovative! You will learn and regularly interact with peers who are the best at what they do and will motivate you to be the best version of yourself, technically and professionally.

The Role Expectation

• You will play a key role in the design and development of the core UI, working directly with the Product team on realizing their needs and translating it into the product.

• You will be involved in developing user-facing features using React.js, building reusable components and front-end libraries for future use, and translating designs and wireframes into high-quality code

• You will participate in the overall design and architecture of the application, maintaining quality and ensuring performance and compliance to software standards and guidelines

• You will help in optimizing components for maximum performance across a vast array of web-capable devices and browsers

• You will adhere to the best practices of the Agile & TDD

• You will collaborate with the rest of the engineering team to design, prioritize and launch new features.

• You will take ownership for organizing code and maintain its integrity at all points in time.

• You will be responsible for understanding and implementing security and data protection best practices

• Guide and mentor to the team and help them grow in a professional and personal capacity

• You will bring in a passion for technology and hunger to learn

You Have

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model

• Thorough understanding of JavaScript frameworks and browser

• Experience with popular Rearect.js workflows (such as Flux or Redux)

• Experience with utility libraries (e.g., Immutable.js, Lodash, Underscore)

• Familiarity with RESTful APIs

• Knowledge of modern authentication and authorization mechanisms such as Oauth2.0 and SAML2.0 and exchange of claims using JWT tokens

• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.

• Good understanding of browser JavaScript engines and its compatibility issues

• A knack for benchmarking and optimization

• Familiarity with CI/CD tools and technologies

Good to Have

• Knowledge of isomorphic React is a plus

• Knowledge or experience of back-end languages and technologies

• Prior experience in developing code on large scale distributed systems and knowledge of cloud deployments on AWS/Azure

• Prior experience working in a fast-paced start-up environment.

Your Background

• At least 2 - 4 years of hands-on development experience

• A bachelor’s or master’s degree in a related field

You Believe-in & will align with our Business Objectives

• Customer Obsession - Consistently listen to customers; test, enhance and improve the customer experience.

• Breakthrough Simplicity - An innovative approach to making everything simpler

• Diving Deep -Technique used to arrive at a solution-based approach to problem-solving and idea creation

• Drive for Results - Focus on end result of any task

• Encourage and Improve - Encouraging and promoting teamwork and focus on continuous self-development at every stage.

• Be Ethical and Respectful - Willingness to do the right thing – even if it is hard; courteousness and being focused on the best in others.

Who We Are

We build innovative technology everyday!

Crediwatch is a ‘Data Insights-as-a-service’ company that provides lenders, businesses with actionable credit intelligence on private entities they need to improve trust and increase their lending and trading activity. Crediwatch does this with no human intervention by deploying the latest practical AI and technology tools that provide the most reliable comprehensive real-time inputs.

Each day at Crediwatch is about striving for transparent insights, analysis, and accurate results. If this aligns with your interests and aspirations, we have interesting positions for you.

You Will Enjoy

Our start-up environment - fun, casual, informal, family & pet-friendly! Ours is a highly energized playground where brilliant minds come together to make bold, impactful decisions every day! Needless to say, we have excellent filter coffee, health drinks round the clock, lunch buffets, PS4, and Foosball breaks, and a stocked kitchen. We play to win and have fun doing it! We work to engage your brain by organizing brilliant TechTalks by industry leaders and frequent high-on-energy hackathons and engage your crazy fun side at our well-planned retreats. We are a highly eco-conscious team and we encourage and support our team’s physical & mental wellbeing.

All these and a great set of people to work with - We Are Crediwatch!

• Identifying New Sales Leads via Direct Customer Engagement.
• Qualifying the pre-generated leads over the call/Email/Softwares.
• Generate own leads/References from new customers at the time of acquisition.
• Achieving Sales Target & implementing sales promotional strategies of that particular region.
• Speaking with business owners, CEO, CXO, decision makers & explaining the product
• Understanding the requirement of B2B customers & demonstrating the services along with value proposition
• Establish and develop network of customers.
• Coordinating with sales team
• Passion, desire and motivation to sell and close new business
• Strong relationship building and management skills.
• Understanding of Web, Mobile Apps, IOT, Blockchain, Game technologies.

• Excellent Verbal and Written in English.
• Excellent knowledge of MS Office.
• Aggressive attitude and driven by Sales Numbers.
• Thorough understanding of Sales and Marketing with negotiating techniques.
• Fast learning speed and a passion for Sales.
• Self-motivated with a results-driven approach.
• Aptitude in delivering attractive presentations.
• Qualification BE/ B.Tech (Comp Science) with MBA(Sales)

• Design and code features for the website application as per the specifications provided by the Product and Design teams.
• Ship features in fast-moving agile sprints.
• Work closely with Backend, Product Design, and Product Management teams to brainstorm and chalk out details of features.
• Ability to build a feature from scratch & drive it to completion

Must have:

• Good understanding of Javascript and Clean architecture.
• Good understanding of asynchronous programming, callback, and closures.
• Strong experience with Javascript frontend framework/libraries like ReactJS
• Understanding of stateless application
• Good knowledge of CSS and its pre-processors like SASS/LESS
• Good understanding of server-side templates.
• Experience with creating cross-browser compatible web apps
• Should be Strong in MySql / Postgres database.
• Stronghold in Data structure and processing JSON

Good to have

• Basic knowledge of CI, CD
• Intermediate knowledge in any cloud services(AWS, GCP)
• Familiar with testing frameworks like Mocha, Cypress

Our MEAN stack team is passionate about technology, and we love building scalable web solutions keeping performance in mind.We're looking for a full stack developer that has experience developing a variety of Web Apps using the MEAN stack. You should be able to comfortably move between the client and server-side code written with JavaScript/TypeScript.

Role + Responsibilities:   

• Work with the team to design, develop and support scalable applications         
• Implementing elegant, intuitive user experience using the latest front-end technologies.         
• Developing API's and designing the data architecture using web frameworks like Express.         
• Write, test, and release production-ready code.         
• Work with our DevOps team to ensure continuous deployments of our applications

Person Specification and Qualifications:

• Experience developing highly scalable services and APIs         
• Knowledge of data modelling and database performance using NoSQL/SQL         
• Strong experience with JS frameworks like Express(any other backend framework), Angular.         
• Familiarity developing SaaS applications in AWS/Azure         
• In-depth knowledge of designing and developing software in distributed architectures for multi-tier applications

Plus points if you're familiar with the following:

• Experience with deployment and CI/CD is a plus!       
• TypeScript implementation with Frontend or Backend applications         
• Knowledge of GraphQL and it's libraries like Apollo, Prisma         
• Have worked with Jest, Enzyme like testing libraries         
• Knowledge of document, key/value or other non-relational database systems such as Elastic Search, Redis, HBase,