JavascriptRole Overview
We are seeking a ServiceNow Product Owner with deep expertise in ServiceNow modules (CSM, ITSM, HRSD)
and strong scripting and data-handling skills.
This role focuses on translating real enterprise workflows into structured, data-driven AI training tasks, helping improve reasoning and understanding within AI systems. It is not a platform configuration or app development role — instead, it blends functional ServiceNow knowledge, prompt engineering, and data design to build the next generation of intelligent enterprise models.
Key Responsibilities
· Define decision frameworks and realistic scenarios for AI reinforcement learning based on ServiceNow workflows.
· Design scenario-driven tasks mirroring ServiceNow processes like case handling, SLA tracking, and IT incident management.
· Develop and validate structured data tasks in JSON, ensuring accuracy and clarity.
· Write natural language instructions aligned with ServiceNow’s business logic and workflows.
· Use SQL queries for validation and quality checks of task data.
· Apply prompt engineering techniques to guide model reasoning.
· Collaborate with peers to expand and document cross-domain scenarios (CSM, ITSM, HRSD).
· Create and maintain documentation of scenario patterns and best practices.
Required Experience
· 4–6 years of experience with ServiceNow (CSM, ITSM, HRSD).
· Deep understanding of cases, incidents, requests, SLAs, and knowledge management processes.
· Proven ability to design realistic enterprise scenarios mapping to ServiceNow operations.
· Exposure to AI model training workflows or structured data design is a plus.
Preferred Qualifications
· ServiceNow Certified System Administrator (CSA)
· ServiceNow Certified Implementation Specialist (CIS-ITSM / CSM / HRSD)
· Exposure to AI/ML workflows or model training data preparation.
· Excellent written and verbal communication skills, with client-facing
Mandatory Skills: Scripting (Javascript, Glide Script), JSON Handling, SQL, Service Now Modules (ITSM, CSM, HRSD) and Prompt Engineering.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Intineri infosol Pvt Ltd
About
What We Do
IT Recruitment Solutions – Pan India & Global
Staffing Services – Permanent & Contractual Payroll
Technology Solutions – Cutting-edge digital & enterprise services
Strategic Talent Retention – Proven techniques to reduce attrition & increase employee satisfaction
Technologies We Cover
✔ ERP Solutions – SAP (FICO, HANA, ABAP, RAP, IRPA, TM), Oracle, Microsoft Dynamics
✔ Software Development – Java, .NET, Python, C++, Full Stack
✔ Cloud & DevOps – AWS, Azure, Google Cloud
✔ Cybersecurity – Network Security, Ethical Hacking, Risk Management
✔ AI & Machine Learning – NLP, Deep Learning, Computer Vision
✔ Database Management – Oracle, SQL, PostgreSQL, MongoDB
✔ Web & Mobile Development – React, Angular, Flutter, Android, iOS
✔ Quality Assurance & Testing – Manual, Automation, Selenium, QTP
With our pan-India reach and global client servicing model, we don’t just connect businesses with professionals – we build long-term partnerships that foster growth, innovation, and excellence.
At Intineri Infosol, we are creating a spectrum for talent and expedience – acting as a catalyst for job satisfaction and helping organizations achieve sustainable success.
Candid answers by the company
Intineri Infosol is a recruitment and technology solutions company specializing in:
- IT Recruitment & Staffing – Permanent, contractual, and payroll management
- Technology Solutions – Digital transformation and enterprise services
- Strategic Talent Retention – Helping companies reduce attrition and improve employee satisfaction
We cover a wide range of technologies including ERP (SAP, Oracle, Microsoft Dynamics), Software Development, Cloud & DevOps, Cybersecurity, AI/ML, Database Management, Web & Mobile Development, and Quality Assurance/Testing.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon