Experience: 1–3 Years
Qualification: B.Tech (Computer Science / IT or related field)
Shift Timing: 5:00 PM – 2:00 AM (Late Evening Shift)
Location: Hyderabad
Job Summary
We are seeking a proactive and detail-oriented Application Support Engineer with 1–3 years of experience in Linux/Windows environments, application servers, and monitoring tools. The candidate will be responsible for ensuring the stability, performance, and availability of applications, along with providing L2/L3 support in a fast-paced production environment.
Key Responsibilities :
- Provide application support and incident management for production systems.
- Monitor system performance using hardware/software monitoring and trending tools.
- Troubleshoot issues in Linux and Windows environments.
- Manage and support Apache and Tomcat servers.
- Analyze logs and debug application/system issues.
- Work on SQL/Oracle databases for query execution, troubleshooting, and performance tuning.
- Handle deployments and support CI/CD pipelines using tools like Docker and Jenkins.
- Ensure SLA adherence and timely resolution of incidents and service requests.
- Coordinate with development, infrastructure, and database teams for issue resolution.
- Maintain documentation for incidents, processes, and knowledge base articles.
- Support SaaS applications hosted in data center environments.
Required Skills :
Strong knowledge of Linux and Windows OS administration
Experience with Apache and Tomcat servers
Hands-on experience with monitoring and alerting tools
Good understanding of log analysis and troubleshooting techniques
Working knowledge of SQL / Oracle databases
Familiarity with Docker and Jenkins (CI/CD pipelines)
Understanding of ITIL processes (Incident, Problem, Change Management)
Knowledge of SaaS applications and data center operations.
Preferred Skills :
Experience with automation/scripting (Shell, Python, etc.)
Exposure to cloud platforms (AWS/Azure/GCP) is a plus
Basic networking knowledge
Soft Skills :
Strong analytical and problem-solving abilities
Good communication skills
Ability to work in night shifts and handle production support
Team player with a proactive attitude