Senior UX Designer

Responsibilities

• To Co-ordinate with regional teams and collect the required data
• Knowledge of advanced MS Excel, Presentation is a must
• Candidate must be able to handle large data sets and handle spreadsheets.
• Good at analyzing the data & Presentation
• Coordination with the team for timely submission of reports, tracking progress
• Understand the reporting model infrastructure and implement streamlined process solutions toward a more efficient reporting model.
• Preparation and analysis of daily, weekly, and monthly reports of different functions and summarizing the same
• Must be able to Generate/Update Reports, Create dashboards, Pivot tables
• Monthly/ Quarterly reconciliations and data cleansing to ensure the integrity of reported numbers.
• Review and investigate trends and provide commentary for management.
• Finding discrepancies in the process and arriving at a resolution

Eligibility

• Proven experience in MIS
• Ability to be self-motivated and self-directed and think and act independently while also being team oriented
• Good follow-up skills, the ability to understand, adaptability to process changes, and a strong sense of importance and ownership
• Good in numbers (Mathematics)
• Good in Excel
• Good communication skills

Personal skills:

Strong interpersonal and team working skills

Self-motivated that is able to work with minimal supervision

Demonstrate strong analytical and problem-solving skills

Ability to communicate effectively at all levels Strong attention to detail

The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfilment processes in line with Service Desk objectives.

Project/Process:

• Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
• Acts as Incident Analyst/Service Request Analyst and responsible for the Day-to-day operation of the Incident Management/Service Request management process.
• Record all End user transactions in Remedy ticketing tool.
• Responsible for handling tickets and capturing quality information by following ticket handling process as defined in Runbook
• Responsible for maintaining SLA/KPI‘s for self.
• Responsible for providing quality deliverables and enhancing customer satisfaction
• Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
• Contribution to knowledge management by updating/creating the knowledge articles
• Adherence to security and compliance requirements
• Adherence to communication etiquettes
• Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
• Contribute to and participate proactively in knowledge sharing sessions
• Contribute to Continuous Improvement and Innovation plans (CII)
• Analyst under Batch Process Monitoring shall monitor all the in-scope process/jobs.
• Notify SME’s/Shift Leads in case of any challenges in the process.
• Preparing handover of Batch Process Monitoring report and sharing it with the next shift members, at the end of each shift.
• Notify the lead immediately in case of complaints and escalations
• Participate in Shift Huddles on daily basis and discuss technical/Process updates.

Role Description

This is a full-time on-site role for a Digital Marketing Specialist. The Digital Marketing Specialist will be responsible for the day-to-day tasks of managing and executing social media marketing campaigns, analyzing and reporting web analytics, creating and implementing online marketing strategies, and ensuring effective communication with internal and external stakeholders.

Qualifications

• Digital Marketing and Online Marketing skills
• Social Media Marketing skills
• Web Analytics skills
• Strong experience in PPC management
• Ability to collaborate and communicate with cross-functional teams
• Knowledge of SEO and SEM principles
• Experience with Google Analytics, AdWords, and social media analytics platforms
• Bachelor's degree in Marketing, Communications, or a related field

Job Responsibilities...

• Training students in Digital Marketing.
• Assist in marketing and advertising promotional activities (e.g. social media, direct mail and web) .

This profile will include following responsibilities:

– Provide First Level of Support to Enterprise Customers

– Understand and Respond to Client Queries/Service Request

– Report Application Bugs to the Development Team and Follow-up

– Install Product Upgrades on the client premises/Cloud environment

– Follow Product Deployment Process

– Provide Product Demos and Trainings to Clients/Team Members

– Maintain Support Tickets on the Service Desk

– Write Scripts to automate installation tasks or other manual tasks

Java Springboot Developer

• Java Springboot - Support end-end management of the APIs over its entire lifecycle
• Work with various application teams to understand their business needs and requirements for the API implementation
• Ensure API documentation is created and remains up to date
• Ensure code and design quality with appropriate logging, monitoring, tracing, and security standards in place
• Help troubleshoot and resolve issues related to the API platform, API accessibility and API deployments
• Perform root cause analysis for Production issues and come up with solutions that will prevent them from happening in the future
• Governance, Event Driven Architecture, message-based architectures, and caching strategies and frameworks.
• Participate and contribute in grooming technical user stories impacting integration

Who You Are

To qualify for this position, you should meet the following requirements:

• More than 6 years of experience in development, and implementation of enterprise-wide solutions based on Java Technologies (Java, J2EE, Webservices/Spring)
• At least 3-5 years of hands on experience with design, development and implementation of Spring Boot, Microservices
• Experience in Deploying Microservices (spring-boot, node's)
• Good understanding of security protocols (e.g. OAuth, SAML)
• Excellent analytical, oral, written communication and presentation skills with ability to interact with global delivery technical teams.
• Experience in Agile methodologies