Senior Site Reliability Engineer

Job Title: Customer Support Executive

Job Type - Full Time

Location – Indore

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1.   Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7.   Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8.   Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

·        Graduate/ Post Graduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to effectively interact with customers through email and chat.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

Job Summary: We are seeking a skilled Project Manager to lead and coordinate projects from initiation through to completion. The ideal candidate will have strong leadership and communication skills, with a proven ability to manage resources, timelines, and budgets effectively.

Key Responsibilities:

• Project Planning: Develop detailed project plans, including scope, objectives, timelines, and resource allocation.
• Team Leadership: Lead project teams, providing direction, support, and motivation to ensure successful project execution.
• Communication: Serve as the primary point of contact for stakeholders, ensuring consistent communication regarding project status, risks, and changes.
• Risk Management: Identify potential project risks and develop mitigation strategies to minimize impact on project delivery.
• Budget Management: Monitor project budgets, ensuring that resources are allocated efficiently and that the project remains within financial constraints.
• Quality Assurance: Ensure that all project deliverables meet the required quality standards and client expectations.
• Progress Tracking: Utilize project management tools to track progress, manage schedules, and report on project performance.
• Stakeholder Engagement: Build and maintain strong relationships with stakeholders, clients, and team members to ensure project success.

Qualifications:

• Bachelor’s degree in [relevant field, e.g., Business Administration, Project Management, etc.].
• Minimum 3 years of experience in project management or a related field.
• Proficiency in project management software (e.g., Asana, Trello, Microsoft Project).
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• PMP certification or equivalent is a plus.
• Ability to adapt to changing priorities and manage multiple projects simultaneously.

Preferred Skills:

• Experience in [specific industry or domain].
• Familiarity with Agile methodologies.
• Strong analytical and problem-solving skills.

Company Description

YoHo Designs Pvt Ltd is a startup company located in Bengaluru that offers an extensive range of affordable and durable interior designs, from space planning and architecture to FF&E. Our goal is to provide our clients with unique and innovative designs that reflect our creativity and make their homes beautiful places to live.

Role Description

This is a full-time on-site position for a Interior Designer. The Senior Interior Designer will be responsible for overseeing and managing various interior design projects from start to finish. This includes creating construction drawings, developing space plans, and selecting furniture, fixtures, and equipment (FF&E).

Qualifications

Excellent skills in Space Planning, Architecture, and Interior Design

Experience in creating Construction Drawings and FF&E selection

Ability to multitask and manage multiple projects simultaneously

Excellent written and verbal communication skills

Bachelor's Degree in Interior Design, Architecture or related field (Master's Degree preferred)

A minimum of 3 years of experience in interior design

Proficient in AutoCAD, Revit, and SketchUp (knowledge of 3D rendering software is a plus)

A passion for design and a commitment to exceeding client expectations

A team player who can work collaboratively with colleagues and stakeholders

Responsibilities:

·      - Develop and implement comprehensive marketing strategies for both online and offline sales channels.

·      - Generate leads and drive sales through digital marketing, social media, email campaigns, and traditional marketing methods.

·      - Manage and nurture relationships with clients and customers to ensure satisfaction and repeat business.

·      - Analyze market trends, competitors, and customer behavior to adjust strategies and improve sales performance.

·      - Prepare and present detailed sales reports, forecasts, and performance metrics to senior management.

·      - Coordinate with the marketing team to create promotional materials and campaigns.

·      - Attend industry events, trade shows, and networking opportunities to promote the company and generate new business.

·      - Provide training and support to junior sales staff.

Qualifications:

·      - Bachelor’s degree in Marketing, Business Administration, or related field.

·      - 3 years of experience in online and offline marketing with a proven track record of achieving sales targets.

·      - Strong knowledge of digital marketing tools and techniques, including SEO, PPC, social media, and email marketing.

·      - Excellent communication, negotiation, and presentation skills.

·      - Ability to analyze data and market trends to make informed decisions.

·      - Proficiency with CRM software and other sales tools.

·      - Self-motivated, results-oriented, and able to work independently as well as part of a team.

- Willingness to travel as needed for client meetings and industry events.

LambdaTest is a cloud-based testing platform aimed at bringing the whole testing ecosystem to cloud. LambdaTest provides access to a powerful cloud network of 2000+ real browsers and operating system that helps testers in cross-browser and cross platform compatibility testing. The product roadmap is evolving and there are many more functionalities and features which will be added to the product. The company is angel funded by the leading investors and entrepreneurs of the industry. We are growing at a fantastic rate. This is an incredible opportunity for someone talented and ambitious to make a huge impact.

You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll out a product that delivers the company’s vision and strategy.

Requirement -

• Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products 
• Implement new features to solve critical problems that our customers face in their development and testing cycle. 
• Define, track and improve feature success metric. 
• Work closely with our engineering and design teams to simplify testing for our customers Collaborate with the Sales, Marketing and GTM team and execute successful product launches

Experience –

• 3 – 5 years of overall experience in Product Management or Engineering Passionate or hands-on about programming, software testing and DevOps Able to understand and write code. 
• Have prior experience building or using developer products Strong hold on basic tech concepts. Willingness to learn advanced concepts. 
• Experience in web, app development or automation testing is a plus (Optional)

About Numen (https://numenhealth.com):
Numen Health is a Health-tech company with a goal to reimagine healthcare in India. Through an amalgamation of our healthcare team with the power of AI and the Internet of Things (IoT), we make healthcare easier and accessible through a data-based preemptive approach. Our mission is to facilitate change in the healthcare industry by moving from a reactive approach to a proactive one.
We are a wonderful, young team with experience in scaling up Indian and international businesses from the ground up. We are looking for like-minded and enthusiastic people who are passionate about making a lasting difference and want to help us revolutionize the way healthcare is delivered to a billion Indian!

Our Vision:
To shift the healthcare ecosystem from a ‘Sick-care' approach to a ‘Holistic-healthcare' approach. We aim to do that by enabling doctors and caregivers to move from treating ailments to employing a data-based,
preemptive approach.
About Product:
We offer preventive healthcare programs to individuals to improve their health. These plans are crafted in consultation with their treating doctor and a dedicated care team remotely monitors the progress in real[1]time. For doctors, Numen is a virtual facility to cater to all of their patient’s needs, remotely.
Why Join?
At Numen, you have the opportunity to make tangible changes to the existing healthcare systems in India
making it preventive and affordable. By joining the Numen team, you get to be part of a young, dynamic
team that is passionate about making a change and a fast-paced environment with multiple opportunities to
learn and grow.

Job Overview:
Numen Health is looking for Tech Lead to join our Engineering team and lead all stages of the software product development life cycle. This will include analyzing system and user requirements, designing software flowcharts, writing clean Java code, troubleshooting bugs, and running tests to improve system functionality.
If you are a person who has proficiency in Java technologies, good analytical skills, the ability to design software systems and anticipate issues, and frame remedial actions with excellent teamwork skills; We
would like to speak to you.

Responsibilities:
1. Design, develop, scale, and maintain backend services in Java
2. Collaborate with the engineering and product team to discuss project definitions and goals.
3. Work on individual priorities, deadlines, and deliverables.
4. Improve reliability, scalability, observability, and security of the backend systems.
5. Write simple, efficient, and maintainable code
6. Function well in a fast-paced, rapidly changing environment
7. Ensuring best coding standards and practices to improve and maintain quality.

Requirements:
8. Bachelor/Master degree in CS or related field from a reputed college
9. Sound knowledge of Java technologies.
10. Solid grip on the programming basics like DS and algorithms, OOPS.
11. Experience with software design and application programming
12. Understanding & experience with software design patterns, restful APIs, and microservice
architecture
13. Experience with software design and application programming
14. Strong debugging skills
15. Exposure to CI/CD and Test-Driven Development
16. Nice to have are Unix / Linux, database SQl / NoSQL, Java Spring, working knowledge on
scripting (Perl, Shell Scripting).

Prior Experience:
17. 5 - 8 years of experience in java development
18. A hustler with the capability to think out of box and hence prior experience with Startups would
be a plus.
19. Understanding or Experience in Health-Tech is good to have
20. Good To have a Team Lead / Mentorship Experience.

If interested update your details in the link given below

shorturl.at/ltMP7

• Fullstack technical expertise with 9+ years of experience in Angular 2+ Versions and NodeJS having led front-end development team.
• Work experience as Architect for 3 or more years. Able to set a tech road map for the entire product/project.
• Previous experience with systems integration projects
• Experienced in the usage and development of REST APIs
• Knowledge and experience in implementing commercial web applications
• Experienced with JavaScript (ECMAScript 6), HTML5, Semantic Markup and CSS 3
• Writing testable object-oriented software using best development practices
• Designing, building, and maintaining developer-friendly HTTP-based APIs
• Agile methodologies and practices (including Scrum, Kanban, Extreme Programming)
• Test-Driven Development or Behavior Driven Development
• Writing Clean Code & decoupled modules using the power of Design Patterns
• Pair Programming
• Experience in AWS
• Experienced in designing scalable solutions, writing efficient code, optimizing performance, and debugging issues.
• Good communication skills with the ability to present complex technical information in a clear and concise manner to technical teams.

What we build is what identifies us. We work with the best companies in the world to build the most innovative and robust technologies.

In order to continue our accelerated growth, we are waiting for an innovative engineer to become available instead of hiring the first available engineer who is waiting to become innovative. This listing is for an Application Engineer, Fullstack for our team.

Who we are – 

Being in the industry for over 12 years, Raw Engineering is trusted by the world’s leading companies across a variety of industries, including IT, Finance, Sports & Entertainment, and Retail. We collaborate with our clients and hence highlighted as their strategic partner. From an engagement’s initial planning stages, through launch and continuing through future road mapping, we are in lockstep with our partners business goals, technology vision and end-customer needs.

Our vision is to collaborate to achieve perfection, and we value positivity, learning, ownership, excellence and believe in building trust and care. Feel free to read more about us athttps://www.raweng.com/"> https://www.raweng.com/

• Work across the stack from a code commit to running it in production, with the end goal of delivering the best possible experience for the user
• Design, develop and test features from inception to rollout
• Write high quality code that is scalable, testable, maintainable and reliable
• Collaborate with people across roles to understand the domain and work towards building the right solution
• Adopt an open mindset for learning new things and working in new roles
• Continuously improve by working on and providing feedback
• Work as part of a team developing web applications and services using Agile development methods.
• Contribute to team and organizational improvements in process and infrastructure.
• Build customer-facing UI and back-end services.
• Effectively use tools and ingenuity to identify and fix defects before they become a problem.
• Integration of user-facing elements developed by front-end developers with server-side logic.

Mandatory skills:

• Experience in Full Stack development using MongoDB, ExpressJS, ReactJS and Node.JS
• Proficient understanding of code versioning tools, such as Git
• Good understanding of various design patterns
• Experience in RESTful architecture
• Knowledge of the most trending and upcoming technological landscape
• Excellence in verbal and written communication skills
• Team player
• Agility and adaptability

Preferred skills:

• Experience in TDD/BDD
• Knowledge of cloud applications/platform and web technologies
• Knowledge of Web servers, especially nginx
• Experience with one or more SQL database
• Knowledge about build tools like Webpack, Gulp and Grunt.
• Understanding of CI/CD

What we offer – 

Our growth is enabled and accelerated by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities.

• Interesting Work: This is the “challenge yourself” kind of workplace where you constantly learn something new and never stop growing
• Competitive Compensation: We reward your high performance. Rewards are higher when you work smart and efficient without dropping a sweat.
• Great place to work: With spontaneous office happy hours and team events, we don’t think you’ll ever be bored. A majority of our workforce are young, energetic and passionate individuals who are driven by technology, and fuelled by the fun at the workplace. 
• People: You have a team that will trust you and work together to achieve excellence. As a team, we believe in looking after each other’s back. We are ONE team ONE dream and act as such.
• Culture: Open culture where everyone is approachable with minimal hierarchy.
• Medical Benefits: Mediclaim coverage for the employee and their dependents (spouse and children). Group Accidental Policy covering permanent disability, total disability and death. 

Job type – Full time employment

Job location – Virar - Mumbai, Maharashtra, Remote

Work schedule – Monday to Friday, 10am to 7pm

Minimum qualification – Graduate

Year of experience –  3 - 8 Years

Travel opportunities - On need basis within/outside India. Candidate should have valid passport

There is so much more that we can talk about this role and the workplace. If you are passionate about your career as we are.

After receiving your application, we will assess your profile and reach out to you if it aligns to the job description for this role. You will also be assigned to one of our recruiting specialists who can answer questions you might have about the process, role, or company, and help you throughout the interview process.

Disclaimer: Raw Engineering strongly believes in Equal Employment Opportunity.

We look forward to meeting you! 

People Team