Senior SDET

Job Title: Customer Support Executive – Travel/Airline Process (Blended)

We are hiring dynamic and customer-focused professionals for a leading global brand in the Travel and Airline industry. This is an excellent opportunity for candidates with relevant industry experience who are looking to grow their career in a structured and professional environment.

Process Overview:

• Industry Preference: Airline / Travel Industry Background.
• Experience Required: Minimum 6 months in Travel Industry (Mandatory).
• Process Type: Blended (Chat & Voice Support).
• Working Days: 5 Days a Week.
• Transportation: Both-side Cab Facility.
• Communication Level: Excellent English Communication (C1 Level Required).
• Qualification: Graduate / Undergraduate.
• Typing Speed: Minimum 35 WPM with 90% Accuracy.
• Salary: Up to ₹32,000 CTC

Roles & Responsibilities:

• Handle customer queries related to flight bookings, cancellations, rescheduling, refunds, baggage policies, and other travel-related concerns via chat and voice.
• Provide accurate information regarding airline policies, fares, routes, and travel guidelines.
• Resolve customer concerns efficiently while ensuring high customer satisfaction.
• Maintain proper documentation of customer interactions in the system.
• Meet defined KPIs such as quality scores, response time, and customer satisfaction ratings.
• Coordinate with internal teams for escalations and issue resolution.
• Ensure adherence to company policies, compliance standards, and service guidelines.

This role is ideal for professionals who are detail-oriented, customer-centric, and passionate about delivering exceptional service in the travel and aviation sector.

The HR Executive is responsible for handling recruitment, employee coordination, documentation, and daily HR activities to support smooth workforce management and company operations.

Key Responsibilities:

• Handle end-to-end recruitment (sourcing, screening, scheduling interviews)
• Coordinate with candidates and clients regarding job requirements
• Maintain employee records, attendance, and documentation
• Prepare offer letters and onboarding formalities
• Follow up with selected candidates for joining
• Maintain HR reports and recruitment trackers
• Support payroll inputs and leave management
• Handle employee queries and basic HR operations
• Ensure proper communication between management and staff

Only female candidates

and Coimbatore candidates

Sales Executive

Role Overview:

We are hiring a dynamic Sales Executive to drive lead generation, client acquisition, and revenue growth. The role focuses on building partnerships with corporates, event planners, and premium venues while closing high-value event deals.

Key Responsibilities:

1. Business Development

• Identify and connect with corporate clients, event planners, and wedding planners
• Build partnerships with 5-star hotels, banquet halls, and event venues
• Generate leads through cold calling, LinkedIn, and field visits
• Handle inbound leads and convert them into business

2. Sales Conversion

• Present and pitch CottonCandyWala services to potential clients
• Understand client requirements and offer customized solutions
• Follow up consistently and close deals

3. Relationship Management

• Develop and maintain long-term relationships with clients and venue partners
• Ensure high client satisfaction and repeat business
• Coordinate with the operations team for smooth event execution

4. CRM & Reporting

• Update and manage leads in CRM systems
• Track sales pipeline, conversions, and revenue targets
• Maintain regular follow-ups and reporting

Requirements:

• 1–3 years of experience in sales (event industry/hospitality preferred)
• Strong communication and negotiation skills
• Comfortable with field sales and client meetings
• Self-motivated and target-driven

Preferred Experience:

• Background in event management, hotel sales, or F&B sales
• Existing network with event planners or corporate HR/Admin teams

What You’ll Gain:

• Hands-on exposure to B2B and event sales
• Experience with CRM tools and lead management
• End-to-end sales cycle exposure
• Opportunity to grow in a fast-paced startup environment

Compensation & Work Details:

• Salary: ₹3.0 LPA fixed + ₹2.4 LPA incentives
• Work Location: Work from office – HSR Layout

Skills & Requirements

Required SkillsCommunication SkillsNegotiation SkillsLead GenerationSales ClosingClient HandlingCRM KnowledgeField SalesTarget Driven

Preferred SkillsEvent SalesHospitality ExperienceCorporate SalesIndustry NetworkVenue PartnershipsDeal Management

Experience

1 - 3 years

Education

Graduation (10 + 2 + 3)

Age Range

18 - 30 years

Languages Required

English, Hindi, Kannada

Technical Skills Required:

• Frontend: Proficiency in HTML, CSS, JavaScript, and frameworks like React.js or Vue js.
• Backend: Hands-on experience with Node.js, PHP, or along with frameworks like Express.
• Database: Experience with relational databases like MySQL, PostgreSQL,
• Version Control: Familiarity with Git and Git-based workflows.
• Understanding of RESTful APIs and integration with third-party services.
• Basic knowledge of DevOps practices, CI/CD pipelines, and cloud platforms is a plus.

Qualifications:

• Bachelor’s degree in Computer Science, IT, or a related field.
• Proven experience working on full-stack development projects.
• Strong problem-solving and analytical skills.

Strong and with deep understanding of angular 12 and above, and commonly used angular modules.

Strong in HTML 5, JavaScript, and CSS including SASS, LESS, etc.

Should be able to create reusable, testable components with high code quality.

Should have experience in building the infrastructure for serving the front-end app and assets.

We are looking for a proactive and goal-driven Tele caller IT Sales professional to support our sales team by generating leads, engaging with IT decision-makers, and booking qualified meetings. The ideal candidate will have a basic understanding of IT products/services and a strong ability to communicate the value to potential customers.

Key Responsibilities:

Make outbound calls to IT managers, CIOs, and purchase heads to promote products/services (servers, storage, cloud, cybersecurity, etc.).

Understand client IT requirements and pitch relevant solutions.

Generate leads and schedule meetings or demos for the field sales team.

Maintain accurate lead and call data in the CRM system.

Follow up on past leads, email campaigns, and webinar attendees.

Achieve daily/weekly call targets and monthly qualified meeting goals.

Collaborate with sales and marketing teams to align messaging.

Requirements:

Graduate in any discipline (Technical or Commerce background preferred).

2-3 years of experience in tele calling or inside sales, preferably in IT products/services.

Good knowledge of basic IT terms (servers, firewalls, cloud, etc.) is a plus.

Excellent verbal and written communication skills (English & regional language).

Strong listening, convincing, and objection-handling skills.

Experience with CRM tools, email, and Excel.

Desirable:

- Knowledge of IT/ Datacenter industry trends.

- Certification in sales/tele calling.

Key Performance Indicators (KPIs):

- Number of calls made per day.

- Leads generated and appointments scheduled.

- Conversion rate of leads to sales.

apply, If you're a motivated and results-driven tele caller & passionate about IT sales

About Vidhai :

Vidhai Technologies has built business-process expertise, in addition to knowledge of SAP application outsourcing. At Vidhai Technologies, we have a dedicated team of SAP consultants and we provide high quality work that complies with international standards.

Responsibilities :

• Substantial experience with SAP ABAP.
• Technical Analysis, Designing, Reviews, testing an implementation of SAP developments, ranging from small enhancements to large projects.
• Good Cross-functional knowledge in Sales, Marketing, Logistics especially TMS and their use of data.
• Ability to write and validate the technical specification and able to create test Scripts.
• Will work closely with the Business solutions group, to complete on demand work requests, as well as being assigned for large scale SAP cross functional project Projects.
• Keep abreast of SAP releases, enhancements/new functionality/modifications and perform application research.
• The Job role involves all phases of the project - Requirement gathering, Estimation, Project Planning, Execution, Go-live and Support.
• Ability to help resolve complex technical issues and independently manage critical/complex situations.
• Proven success designing and developing SAP solutions on the SAP ECC platform.
• Strong oral and written communication ability.
• Ensure compliance to existing and development of required data and reporting standards

Required Qualifications:

• Bachelor’s Degree – Engineering or Computer Science
• 7+ years overall SAP experience with minimum 2 End to End Implementations and at least 2 Support Projects
• TMS on S/4 2021 working experience is a must.
• Fiori experience is considered.
• Independent working experience with TMS technical objects and ABAP on HANA techniques
• Should have thorough knowledge on Reports, RFCs, Forms, OOPS ABAP, BAPI, Enhancements, BADI, Data conversions – BDC, LSMW, IDOC’s, ALE & Workflows
• Experience in Proxy & Web Services.
• Experience in XML integration and troubleshooting through SXMB_MONI.
• Experience in working with SAP PI, GXS.
• Experience in BOPF & Fiori App developments and enhancements.
• Experience in POWL enhancements.
• Experience in CVI (Customer Vendor Integration).
• Experience in DRF (Data Replication Framework).
• Experience in PPF and Output Management enhancements.
• Experience in TMS – ECC/EWM Integration
• Must be good at Testing and Debugging procedures.
• Must be able to evaluate user requirements relative to current application functionality.
• Requires clear written and verbal communication in a technical context.
• Able to work with Business, Functional and Technical Teams
• Proven ability Delivering complex and Time sensitive projects
• Excellent analytical skills and the ability to provide alternative solutions to technical problems.

• 3 years Experience in Ruby on Rails
• Minimum 3 years in MongoDB / PostgreSQL
• Must be from Product based companies   

• Handling outbound calls and thus selling the company’s products and services to potential new customers as well as existing customers
• Handling inbound calls and answering various inquiries from customers
• Managing and answering complaints raised from customers on a timely-manner
• Educating the existing customers as well as new customers about new products/services and also updating on improvements/changes done, if any, with regards to current products/services
• Developing in-detail and deep knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences
• Ensuring that the targets are met or exceeded, as set by the management
• Converting the calls into sales closure and thus meeting the targets
• Processing all customer purchases
• Taking feedback from the customers regularly and accordingly acting on the same and improving the sales
• Developing and maintaining good professional relationships with customers to encourage repeat business
• Updating and maintaining relevant data and reporting the same to the business in regular intervals

Desired Candidate Profile

• Graduation is a must
• Relevant experience of a minimum 1 year in FMCG telecalling sales
• Previous experience of working in a target-oriented environment
• Knowledge of telephone etiquettes
• Good Hindi, English communication skills
• Positive focus with a go-getter attitude