Senior Product Designer (Design Systems, UI / Visual)

About Searce

Searce (pronounced 'search') is a global, AI-native, and engineering-led modern technology consultancy. Founded in 2004 with a vision to "solve for better," we partner with organizations to "futurify" their businesses by leveraging the full power of Cloud, AI, and Data Engineering.

With a presence across 10+ countries—including the US, India, Singapore, and Australia—Searce has evolved over two decades into a trusted technology partner for over 3,000 clients. We are not just a service provider; we are a group of "solvers-at-heart" who thrive on complex technical challenges.

Why Join the "Solvers" Brigade?

• Award-Winning Excellence: In 2026, Searce was recognized as the Google Cloud Workplace AI Transformation Partner of the Year (APAC). We are a Premier Google Cloud Partner and a top-tier Managed Services Provider (MSP).
• AI-First Mindset: We specialize in Applied AI (Generative & Conventional), Cloud Modernization, and Location Intelligence, helping industries from FinServ and Healthcare to Retail and Manufacturing reinvent themselves.
• The "Futurify" DNA: We don't just maintain; we improve. We use our proprietary EVLOS business innovation framework to ensure our clients aren't just moving to the cloud, but are staying ahead of the curve.
• 
  

Our Culture: The HAPPIER Values

We look for individuals who live and breathe our HAPPIER values:

• Humble: We learn from everyone.
• Adaptable: We embrace change as the only constant.
• Positive: We focus on solutions, not just problems.
• Passionate: We are obsessed with engineering excellence.
• Innovative: We challenge the status quo.
• Excellence: We deliver impactful, futuristic outcomes.
• Responsible: We take ownership of our work and its impact.

Your Mission: The Role

solving for better.

You are a reliability-owning, hands-on solver. Not just a "break-fix engineer."

As a DRI (directly responsible individual) for our clients' most critical systems, you’ll be the go-to expert within the squad that ensures their environments are secure, reliable, and optimized 24/7. You will deliver measurable impact – improved uptime, faster response times, and real cost savings. Not just closed tickets. Not just alerts. Real outcomes you engineer yourself.

You will lead the charge on technical execution, from complex troubleshooting and root cause analysis to engineering proactive, automated solutions. This role is about building the future of reliable cloud operations and shipping it into today's production environments.

Your Responsibilities

what you will wake up to solve.

This isn’t a “manage tickets” role. You are the architect, the executioner and the DRI for our Cloud Managed Services GTM, deploying solutions that turn operational noise into hardened outcomes. Here’s how you’ll make your mark:

• Own Service Reliability: You will be the go-to technical expert for 24/7 cloud operations and incident management. You'll ensure strict adherence to SLOs by getting your hands dirty, leading high-stakes troubleshooting to deliver a superior client experience.
• Engineer the Blueprint: You'll translate client needs into scalable, automated, and secure cloud architectures. You will write and maintain the operational playbooks and Infrastructure as Code (IaC) that your squad uses every day.
• Automate with Intelligence: You'll lead the charge from the keyboard to futurify our operations. You'll embed AI-driven automation, predictive monitoring, and AIOps into core processes to eliminate toil and preempt incidents.
• Drive FinOps & Impact: You'll own the technical execution of the FinOps framework. You will continuously analyze, configure, and optimize cloud spend for clients through hands-on engineering.
• Be the Expert in the Room: You'll share your knowledge through internal demos, documentation, and technical deep dives, representing the deep expertise that turns operational complexity into business resilience.
• Mentor & Elevate: You will be a technical mentor for your peers. Through code reviews and collaborative problem-solving, you'll help build a high-performing squad that lives the “Always Hardened” mindset.

Experience & Relevance

We are looking for future technology leaders, not just coders. We value raw intelligence, analytical rigor, and an obsessive passion for technology over any prior experience.

• Cloud Operations Pedigree: 5+ years of experience in Azure cloud infrastructure, with a significant portion in cloud managed services. Hands-on experience in Kubernetes is mandatory.
• Commercial Acumen: Proven track record of building and scaling a net-new managed services business.
• Client-Facing Tech Acumen: 2+ years of experience in a client-facing technical role, acting as the trusted advisor for cloud operations, security, and reliability.

Functional Skills:

• Service Delivery Mindset: A deep understanding of MSP business models, SLAs, and the importance of client satisfaction in an operational context.
• Client Engagement: Ability to ask appropriate questions to get to the heart of an operational issue and win trust with stakeholders.
• Cross-Functional Catalyst: Thrive in multi-disciplinary teams, bringing together operations, security, and development teams.
• Repository builder: Creates reusable frameworks, IaC modules, and operational playbooks for scale.

Printrove is India’s leading Print-on-Demand dropshipping platform, powering 12,000+ merchants with seamless integrations, fast fulfillment, and a vast product range. We exist to empower “Merchpreneurs” — artists, creators, entrepreneurs, and startups — to bring their brand ideas to life without worrying about operations. 

We are now looking for a Customer Success Executive who can own the merchant journey, solve problems with empathy, and ensure that every merchant scales confidently with Printrove.

Role Overview:

The Customer Success Executive will be the first line of interaction for our merchants, combining customer support excellence with proactive success ownership. You will ensure merchants feel supported, resolve operational queries quickly, and guide them towards using Printrove effectively to grow their business.

This role is critical as you’ll act as the bridge between our merchants and internal teams (operations, sales, product).

Key Responsibilities:

Customer Support (Reactive):

• Respond to merchant tickets and inquiries on Zoho Desk with empathy and accuracy.
• Troubleshoot operational issues such as orders, printing, shipping, or integrations.
• Escalate recurring or critical issues to the operations/product teams and ensure closure.

Customer Success (Proactive):

• Onboard new merchants smoothly — guide them through integrations, catalog access, and first sample orders.
• Nudge merchants towards success milestones (placing their first order, upgrading to Business Plan, scaling monthly orders).
• Track merchant health metrics (order frequency, repeat rates, quality issues) and follow up proactively.
• Collaborate with the Sales/KAM team to upsell or cross-sell relevant products and services.

Collaboration & Ownership:

• Document recurring issues, feedback, and feature requests into Zoho CRM/ClickUp.
• Partner with Operations to resolve root causes of quality or shipping complaints.
• Support Marketing in community campaigns, webinars, and engagement initiatives for merchants.
• Continuously improve knowledge base, playbooks, and SOPs to make merchant support more efficient.

What Success Looks Like

• Merchant queries are resolved quickly with minimal escalations.
• New merchants complete onboarding smoothly and place their first orders.
• Merchant retention improves — fewer churns, more merchants cross higher order volumes.
• Proactive merchant engagement (check-ins, nudges) leads to measurable increases in Business Plan upgrades or repeat orders.

What We’re Looking For

• 1–3 years of experience in Customer Support / Customer Success roles, ideally in SaaS, eCommerce, or D2C.
• Strong communication skills in English (Hindi/Tamil a plus).
• Empathy-driven — ability to listen, understand, and solve problems like a partner.
• Comfortable with tools like Zoho Desk, Zoho CRM, ClickUp, and Shopify/WooCommerce.
• Proactive, process-oriented, and thrives in a fast-paced startup environment.

Why Join Printrove?

• Be part of a movement of Merchpreneurs shaping India’s eCommerce ecosystem.
• Own impactful work — you’re not just answering queries, you’re driving merchant growth.
• Work with a team that values innovation, integrity, ownership, curiosity, empathy, and empowerment.
• Opportunity to grow into Key Account Management or Customer Success Manager roles as we scale.

Type Of Job: Full Time

Add custom working days info: Monday to Saturday

Work timings : 9:00 Am to 6:00 PM

Minimum Education : Graduate

Experience required : 5 Years to 8 Years

Gender: Both( Male & Female)

Minimum Salary : 40 k (4.80 LPA)

Maximum Salary : 50 k (6.00 LPA)

+ Attractive Commissions

Opening Job: 2 Nos

Please select assets/documents required from candidates to apply : Smart Phone, Two Wheeler / 4 Wheeler  with License

Please select preferred skills for this job role : Lead Genration, Basic Computer Knowledge, MS Excel

English required : Good English

Job Description:-

•             Interacting with potential customers for sales of Carpet, Office Furniture..

•             Meeting Architects, Contractors , Clients , Hotel and Banquet Managers to understand their requirement and Close Orders

•             Sending Quotation made from office as per client’s requirement.

•             Coordinating for timely delivery with our internal team and collecting Payments.

.

Qualification: Minimum Graduate with Good Selling skills.

Own Conveyance must

Experience& Knowledge:

•             1 to 8 years of relevant experience in Corporate Sales, Direct Sales, Institutional Sales, Business Development, Client Relationship Management.

•             Show Samples and Discuss our USP, Show Catalogues, knowledge about measurements and dimensions.

•             Knowledge of Flooring, Office Furniture will be an added advantage.

•             Basic Computer knowledge - Excel, word, power-point, emails.

Key Skills:

•             Smart, Negotiator, Target oriented, Desire to learn & grow

•             Person who is passionately looking for a career in sales

•             Sincere, Hard-working, Persistent, Confident

•             Energetic, Friendly, Positive attitude & Team player

•             Excellent communication &Inter-personal skills and ability to build professional relationships

This role is purely B2B sales which will require you to be on regular client visits (travel within city) based on your lead generation & meeting schedule.

The role comes with immense scope to learn and build your career based on practical knowledge.

Company Details – Tirupati Office Systems Pvt. Ltd (TOSPL) is a leading company providing Carpets and Office Furniture to leading Corporates and Institutions across NCR. It has turnover of INR 140 Million. We represent national and International Brands of Carpet and Furniture and have excellent client base. Products include Carpets, Office Chairs, Workstations, , Storages, Café Furniture. Its existing team is highly energetic & professional.

We are looking for dedicated and intelligent candidates who are willing to perform and take responsibility. We offer a stimulating and rewarding work environment with focus on performance and ability.

Responsibilities:

• Identify relevant data sources - a combination of data sources to make it useful.
• Build the automation of the collection processes.
• Pre-processing of structured and unstructured data.
• Handle large amounts of information to create the input to analytical Models.
• Build predictive models and machine-learning algorithms Innovate Machine-Learning , Deep-Learning algorithms.
• Build Network graphs , NLP , Forecasting Models Building data pipelines for end-to-end solutions.
• Propose solutions and strategies to business challenges. Collaborate with product development teams and communicate with the Senior Leadership teams.
• Participate in Problem solving sessions

Requirements:

• Bachelor's degree in a highly quantitative field (e.g. Computer Science , Engineering , Physics , Math , Operations Research , etc) or equivalent experience.
• Extensive machine learning and algorithmic background with a deep level understanding of at least one of the following areas: supervised and unsupervised learning methods , reinforcement learning , deep learning , Bayesian inference , Network graphs , Natural Language Processing Analytical mind and business acumen
• Strong math skills (e.g. statistics , algebra)
• Problem-solving aptitude Excellent communication skills with ability to communicate technical information.
• Fluency with at least one data science/analytics programming language (e.g. Python , R , Julia).
• Start-up experience is a plus Ideally 5-8 years of advanced analytics experience in startups/marquee com

Required Skills:

Machine Learning, Deep Learning, Algorithms, Computer Science, Engineering, Operations Research, Math Skills, Communication Skills, SAAS Product, IT Services, Artificial Intelligence, ERP, Product Management, Automation, Analytical Models, Predictive Models, NLP, Forecasting Models, Product Development, Leadership, Problem Solving, Unsupervised Learning, Reinforcement Learning, Natural Language Processing, Algebra, Data Science, Programming Language, Python, Julia

Minimum Qualifications

• Excellent problem-solving skills and the got right attitude to work in fast paced environments
• Bachelor’s degree in computer science or equivalent practical experience
• 2 to 5 years of experience in software development using modern frontend frameworks in JavaScript/TypeScript.
• Strong understanding of data structures and algorithms.

Preferred Qualifications

• Strong in Object Oriented Programming and Design Patterns.
• You have experience of working closely with the product and design teams to deliver the product that materially impacts the business and improves the customer experience
• You follow SOLID principles and have experience with microservice architecture, have designed and implemented high performance scalable services/APIs.
• You have experience with component based architectures, PWA, Service workers, UI patterns and libraries most preferably ReactJS / NextJS
• Write client side high performant applications & develop prototypes
• Experience working with Node, NestJS / Express.
• Experience working with PostgreSQL, Redshift, Dynamo, Mongo and Cassandra databases.
• Experience working with RabbitMQ, Kafka.
• You constantly learn and adopt best practices at work, keeping in mind app performance, security, and scalability.
• You have experience working in distributed systems and built/designed systems to failover, event streaming, caching strategies
• You have experience with Docker/Kubernetes in AWS or any cloud computing platforms. And, are familiar with CI/CD processes.

Bonus if you are great communication and team collaboration skills.

Hello,

Are you looking for placements?

If yes, we at Skill Academy (Testbook) have a very unique placement guidance program, that too COMPLETELY FREE!!!

All you have to do is just fill out the below google form, and clear a screening interview. Some of the features of Placement Guidance Program will be:
- Soft Skills Training
- Resume & Profile Building
- Interview Preparation (Technical & Non Technical)
- Unlimited interviews with hiring partners.


Do check out Skill Academy by Testbook: https://testbook.com/skill-academy" target="_blank">https://testbook.com/skill-academy

• Previous working experience as a MERN/MEAN  Stack Developer for 1 year (Minimum).
• In depth knowledge of NodeJS, ExpressJS or Restify
• Experience implementing applications using Angular 2+ versions or React
• Experience creating front end applications using HTML5, Angular/React, LESS/SASS
• Hands on experience with JavaScript
• Development on both client and server-side
• Experience on Angular 2+  and React Js will be an plus point
• Experience on both MEAN/MERN Technologies will be an advantage.

This is a temporary full time/freelancer role.

Requirements: 

• - Write well designed, testable code in popular Javascript frameworks like React, Angular etc. and Ruby/Ruby on Rails.
  - A good exposure to both SQL and NoSQL database architectures.
• - Ability to write well documented and testable scripts to automate some processes, preferably using Javascript and/or Ruby.
• - A strong problem solving mindset.
• - Excellent oral and written communication skills.
  - Ability to work collaboratively in teams, with a self-starting, entrepreneurial and ownership mindset.
• - Experience working on Open Source projects is a big plus

Responsibilities:               

• - You will be responsible to work on key issues for one of our dashboard platforms, and collaborate with other developers and the product team to drive the product development forward.
• - You will be expected to take ownership of the work you do, and the dashboard platform that you will be working on.
• - You will be also responsible to train future developers on the platform you'll be working on, once they join your team.
• - At times you will be required to communicate and collaborate with our dashboard implementation partners on a technical front, to discuss roadblocks, potential future roadmaps and improvements, along with our engineering and product teams.
• - You will be required to attend weekly cadences with the team to discuss updates and future goals, brainstorm on some problems and give key updates on deliverables on behalf of the team you'll be working with.