Senior Product Designer

Job Title: Sales & Customer Support Executive (Voice Process)

Company Brand Name: BikeFixup

Location: Faridabad

Work Mode: Work from Office

Working Days: 6 Days a Week (Rotational Off)*

Key Responsibilities:

Sales Responsibilities:

Achieve monthly sales targets for memberships.

Conduct outbound and inbound calls to pitch plans and convert inquiries into sales.

Provide detailed product knowledge and promote BikeFixup’s services effectively.

Maintain and update lead databases, ensuring timely follow-ups.

Prepare daily/weekly sales reports and analyze customer feedback.

Collaborate with the operations team for seamless service delivery.

Customer Service & Support Responsibilities:

Handle customer inquiries and resolve issues promptly with a professional attitude.

Ensure customer satisfaction by providing clear, accurate, and empathetic communication.

Assist customers in booking services and guide them through the process.

Address complaints or concerns and escalate unresolved issues to the appropriate team.

Follow up with customers post-service to ensure a high level of satisfaction and identify areas for improvement.

Qualifications & Skills:

Education: Minimum graduates preferred.

Experience: Minimum 1 year in sales or customer service roles with excellent communication skills.

Skills:

Strong communication skills in Hindi & English.

Persuasive abilities and a target-driven mindset.

Empathy and problem-solving skills for customer support.

Basic computer knowledge for lead tracking and reporting.

Benefits:

Fixed salary + performance-based incentives.

Training and growth opportunities in a premium two-wheeler service brand.

Opportunity to build a rewarding career in a fast-growing industry.

Job Description

We are looking for a passionate and skilled Rust Developer with at least 3 years of experience to join our growing development team. The ideal candidate will be proficient in building robust and scalable APIs using the Rocket framework, and have hands-on experience with PostgreSQL and the Diesel ORM. You will be working on performance-critical backend systems, designing APIs, managing deployments, and collaborating closely with other developers.

Responsibilities

• Design, develop, and maintain APIs using Rocket.
• Work with PostgreSQL databases, using Diesel ORM for efficient data access.
• Write clean, maintainable, and efficient Rust code.
• Apply object-oriented and functional programming principles effectively.
• Build and consume RESTful APIs and WebSockets for real-time communication.
• Handle server-side deployments and assist in managing the infrastructure.
• Optimize application performance and ensure high availability.
• Collaborate with frontend developers and DevOps engineers to integrate systems smoothly.
• Participate in code reviews and technical discussions.
• Apply knowledge of data structures and algorithms to solve complex problems efficiently.

Requirements

• 3+ years of experience working with Rust in production environments.
• Strong hands-on experience with Rocket framework.
• Solid understanding of Diesel ORM and PostgreSQL.
• Good grasp of OOP and functional programming concepts.
• Familiarity with RESTful APIs, WebSockets, and other web protocols.
• Experience handling application deployments and basic server management.
• Strong foundation in data structures, algorithms, and software design principles.
• Ability to write clean, well-documented, and testable code.
• Good communication skills and ability to work collaboratively.

Package

• As per Industry standards

Nice to Have

• Experience with CI/CD pipelines.
• Familiarity with containerization tools like Docker.
• Knowledge of cloud platforms (AWS, GCP, etc.).
• Contribution to open-source Rust projects.
• Knowledge of basic cryptographic primitives (AES, hashing, etc.).

Perks & Benefits

• Competitive compensation.
• Flexible work hours and remote-friendly culture.
• Opportunity to work with a modern tech stack.
• Supportive team and growth-oriented environment.

If you're passionate about Rust, love building high-performance systems, and enjoy solving real-world problems with elegant code, we’d love to connect! Apply now and let’s craft powerful backend experiences together! ⚙️🚀

Loop is looking for a talented Junior Copywriter to join our team in Bangalore. The ideal candidate should have a solid background in writing both short-form and long-form content, with a keen understanding of digital platforms such as LinkedIn. As a Junior Copywriter, you will be responsible for crafting compelling copy that aligns with our brand voice and engages our target audience across various channels. We’re looking for a candidate who is proactive, takes initiatives, is a team player and of course, is creative and loves writing.

Responsibilities:

• Write clear, concise, and engaging copy for digital platforms, including websites, social media, emails, and lead-gen ads.
• Coordinate with the different teams - product, design, sales, to create assets that they need.
• Develop long-form content such as articles, blog posts, and whitepapers.
• Upload posts and maintain social media - posting, scheduling, interacting and engaging with users.
• Research industry-related topics (combining online sources, interviews and studies)
• Collaborate with the marketing team to brainstorm and create innovative content ideas.
• Edit and proofread content to ensure it meets brand guidelines and is error-free.
• Conduct simple keyword research and create SEO optimized content.
• Stay updated on industry trends and incorporate best practices in copywriting.
• Use AI tools and analytics to enhance content creation processes while maintaining creativity and originality.

Requirements:

• 2+ years of proven work experience as a Content Writer, Copywriter or similar role
• Excellent writing, editing, and proofreading skills.
• Strong organizational and time-management abilities to manage multiple projects and deadlines effectively.
• Ability to take initiative, work independently, and contribute ideas to the team.
• Proficiency in using AI tools and platforms to aid in content creation.
• Knowledge of script writing and experience in writing for LinkedIn are desirable.
• Background in writing for B2B or healthcare industries is a plus.

Additional Information:

• This is a full-time position based in Bangalore, India.
• Salary and benefits will be commensurate with experience and qualifications.

If you are a creative individual with a passion for writing and meet the above requirements, we encourage you to apply. Join us in creating impactful content that resonates with our audience and drives our brand forward.

Hello,

Greetings for the day !!!

Tridat Technologies is hiring "Customer Success Associate" for one of the Bangalore based Data Science Product Company !!!

Position: Customer Success Associate

Why Work with Us:

· Get an opportunity to contribute to an exciting, forward-thinking and fast-moving Start-Up.

· Shape-Up your career by working with young and supportive teams and peers!

· Innovation and Creativity is all that matters!

· Experience and understand the various aspects of the video marketing industry.

· Friendly Policies, good competitive salaries, team outings and what not!

Job Description:

• We’re looking for extremely proactive people with a learning and adaptive attitude, who possess a distinctive ability to initiate and hold conversations with our customers/clients.
• This role is a part of our Customer Success Team which is focused on providing the best product experience to the organisation customers.
• You will be responsible for supporting users via email, chat & phone to help them resolve any issues they encounter with our platform.
•  

Job Responsibilities:

· Having a proactive customer support approach

· Testing product features as assigned

· Build & strengthen customer relationships

· Manage incoming chats, emails and handle appropriate follow-up calls and emails

· Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction

· Demonstrate the value of the platform to our customers every day by providing amazing customer support

· Maintain existing customer success metrics and data as directed

Job Requirements:

· Excellence at Googling stuff and spoken English

· Ability to meet deadlines and decent depth of thought process

· Capable of operating without much supervision while still producing results

· Not being camera shy and great presentation skills

· Motivation to pursue customer success as a career

· Understanding the basics of customer support such as treating customers with respect, empathy, and understanding

· Technical understanding and ability to troubleshoot and resolve technical problems

Experience: 2+ years

ABOUT US
White.Inc is a house of digitally native brands (DNBs) that is creating Instagram-first DTC brands across verticals like Cookware, Houseplants, Drinkware, Apple Gear and Luggage. We believe that to lead a better

life in today's ever-changing world, we need products that are constantly evolving and contribute to our busy lives. To bring to life such category-disrupting brands, we have partnered with the world’s leading product

design company to create products that are crave-worthy and address the needs of a new generation of Indian consumers.

Started by people with a decade+ experience in the e-commerce and D2C sectors, the founders have developed 2000+ products across multiple categories and scaled global brands in India such as RhinoShield

& PopSockets. Leveraging on their expertise in driving growth, product development, supply chain, technology and access to global markets, White Inc is poised to deliver products that inspire and excite our

consumer base.

We are rapidly growing and looking for someone as excited as us to be a part of this growth journey. If you love startups, a really fast-paced environment with lots of action and the opportunity to create India's

new gen disruptive brands, then click away and get set to propel your career to greater heights.

THE ROLE

As a Junior Graphic Designer, you will be responsible for creating impactful designs that capture the messaging required across marketing ideas. You will work under the guidance of the senior art director to

ideate and execute design assets required by multiple teams i.e social media, performance marketing or marketplaces.

RESPONSIBILITIES

▪ Create drafts of social media posts, web banners, etc. and get them approved by the senior art director.

▪ Liaise with internal stakeholders while working on design projects from concept right up to execution.

▪ Ensure that all the graphic elements are consistent in terms of style, colours, and message

▪ Find the right mix of imagery to visually represent the content.

▪ Be a part of the ideation process and pitch creative concepts.

▪ Make edits as and when required based on the feedback provided by senior members of the team.

▪ Adhere to strict timelines and be able to deliver quality work as required for the campaign/project.

SKILLS

▪ Understanding the visual elements such as type, layout, fonts, etc.

▪ Basic knowledge of online marketing would be preferred.

▪ Ability to work well within a team.

▪ Time management skills.

▪ Ability to take constructive feedback and work on enhancing design skills.

▪ Comfortable in a fast-paced evolving start-up environment.

QUALIFICATION

▪ Minimum 1-year experience at an Advertising agency or any design house.

▪ Proficient in Adobe Photoshop, Illustrator, InDesign and other design tools.

▪ Experience with working on iOS / Apple operating system is preferred.

• Managing large amounts of calls and emails, and social media, if required
• Identifying and assessing customer’s needs to achieve satisfaction
• Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
• Building sustainable relationships and trust with customers through open and interactive communication
• Providing accurate, valid and complete information by using the right methods/tools
• Following communication procedures, guidelines and policies
• Taking the extra mile to engage customers

Desired Candidate Profile

• Strong customer handling skills on phone and email
• Familiarity with CRM systems and practices
• Prior experience with Freshdesk and Magento would be a plus
• Customer orientation and ability to adapt/respond to different types of people
• Excellent communication skills ( both written and verbal)
• Ability to multitask, prioritize and manage time effectively
• Empathy and compassion
• Punctuality
• Ability to stretch long hours and work for the bigger vision of the company
• Experience with Microsoft Office and G-suite (google)
• Knowledge of basics of Microsoft Excel for reporting purposes is a MUST
• Comfort with technology and data
• Good hold on English Grammar
• Problem identification and solving attitude
• Ability to listen
• Customer obsession
• High integrity
• Decisiveness    

• About: Founded in April 2019, Bijak is a B2B marketplace for suppliers and buyers across India’s Agri value chain. Bijak aims to bridge the information asymmetry and lack of accountability in agricultural commodities trading. Since its launch, Bijak has expanded across 22 states, 400 regions, and 80+ commodities. We currently have a lean team of 100+ and are growing on a rocket trajectory.

• Team Size: 100 +

• Funding Details: Bijak is backed by well renowned global investors, who have invested across unicorns and have taken companies to IPO globally. Bijak has raised ~$14.5 MN (INR 110 Crores) across two rounds from Sequoia Capital, RTP Global, Omidyar Network, Omnivore Partners, Better Capital, AngelList, and Tempo ventures. Also, recently we raised another ~$20 MN in our Series B Funding.

• Bijak Product: Bijak Product B2B traders, who control 80% of India’s USD 300 Bn Agri value chain, have limited access to technology, information, and credit. Bijak helps these customers/MSMEs discover each other along with the counter party’s rating so that customers can transact with minimal friction by accessing Bijak’s layer of trust & reliability. The suppliers and buyers are not just able to transact or discover each other but are also able to find out meta-data of each other to make a faster & reliable transaction through the application.

• Founding team:

The founders have been entrepreneurs, investment bankers, and venture capitalists across various organisations in the past - J.P.Morgan, Avendus Capital, Rocket Internet, Asia Innovations Group, Transit Capital, ZS Associates, etc. Please find the founder profiles here – Nukul Upadhye, Mahesh Jakhotia, Jitender Bedwal, Daya Rai and Nikhil Tripathi. They have led & run start-ups backed by global funds such as Index Ventures, KPCB, Matrix Partners etc.

• What values do we appreciate?

• First-principles - Independently being able to formulate a particular problem & coming up with a solution based on first principles thinking

• Grit - Showing resilience & courage during tough times to tackle any mammoth problem

• Native capability - Having a high standard of native capability in their area of expertise

• Humility - We welcome candidates who are grounded and humble with our various stakeholders

• Hunger - Always looking to refine their skill-set, knowledge, and network for the dual betterment of their career and company

JOB PROFILE: 

An opportunity for an SDET, the role will be working alongside an expanding QA team, and the candidate will be focusing on writing automated acceptance tests for Android Mobile Apps

Responsibilities:

• Define and implement test automation strategy including roadmap, tools, framework & approach.

• Implement, maintain and improve test automation frameworks

• Write automation scripts for overall app functionalities

• Actively work with development and infrastructure teams for integrating test automation as an integral part of the Continuous Delivery pipeline

• Provide leadership, guidance, training and mentoring to implement test automation cross the organisation

• Pro-actively seek to make continuous improvements to test coverage, execution and automation

• Conduct performance/load testing for both client-side and server-side of the app using Jmeter

• Automation using Appium for Android platforms

• 6+ years of Proven experience in defining and operationalization of test automation strategy and frameworks

• Hands-on test automation experience, in a professional software development environment

• Experience in performance testing of the app using Jmeter.

• A solid understanding of test-driven development, continuous integration, continuous delivery both in principle and in practice

• Good expertise in Maven, Jenkins, Github, Selenium Webdriver using Java, POM and TestNG

• Demonstrated experience developing high-quality test strategies and test execution specific focus on cross-device testing.

• Ability to create good acceptance and integration test automation scripts and integrate with Continuous integration and code coverage tools to ensure 80% or higher code coverage.

• Excellent organisation, communication, and interpersonal skills

• Strong analytical and problem-solving skills with the ability to work in an unstructured, fast-paced environment

• Good understanding of e-commerce and finance domain

• Strong organisational and problem-solving skills with great attention to detail, critical thinking, solid communication and proven leadership skills - with the ability to lead multiple test paths simultaneously.

We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities

• Build pixel-perfect, buttery smooth UIs across both mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Reach out to the open source community to encourage and help implement mission-critical software fixesReact Native moves fast and often breaks things.
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Transition existing React web apps to React Native

• Collaborate with Product Managers, CTOs & Engineering Managers to plan a Technical Roadmap aligned with the company’s product vision.
• Collaborate with Tech leads, CTO, Engineering Managers to execute the technical roadmap using Agile methodologies for product development.
• Break down the technical roadmaps into epics & user stories for smooth execution. Facilitate the creation and maintenance of proper product documentation.
• Work with development leads so that product requirements & estimates are well-understood.
• Collaborate with product teams to jot down the technical implementation requirements & engineering aspects of user stories & PRDs.
• Conduct meetings with customer support, marketing & product teams to maintain a roadmap for the internal team’s technical requirements

Payments & Finance

• With the help of engineering teams, build secure & robust payment infrastructures & systems.
• Help the product & tech teams build useful payment experiences, lay down the foundation for introducing lending & other financial services on the platform. Be an expert on multiple payment mechanisms & institutions governing the payment flows in the country.
• Research about the technical feasibility & implementation of Escrow Use-cases.
• Be updated with the latest Payments & finance technologies and service providers. Act as a “Subject Matter Expert” on all things Payments & Finance for our Tech & Product teams. Monitoring & Analytics
• Understand and analyze the flow of payments on the platform, build dashboards to track Payments Conversion Rate & Payments Success Rate. Run A/B tests and experiments to improve PCR & PSR.
• Use database queries to analyze performance indicators, evaluate experiments, evaluate sprint reports & success, etc.
• Setup dashboards & systems to track crashes, errors, exceptions, and bugs on production. Formulate processes and workflows to reduce the same.

Qualifications: Experience

• Prior experience of working in/with Payments & Fintech industry, Payment Gateways, Nodal/Escrow Accounts, and Lending is a must.
• Bachelor’s degree in computer science or equivalent.
• 4+ years of experience in software architecture, design, development, and technical product management.

Technical Skills

• Working knowledge on public clouds such as AWS, GCP, Azure.
• Past experience with hands-on engineering, product, or QA is a strong bonus.
• Working knowledge with monitoring tools like New Relic, Sentry, Cloudwatch
• Very good knowledge of SQL/NoSQL is a must
• Should be familiar with Application App Release cycle
• Proficient in Internet standards & technologies including REST
• Experience with DevOps, CI/CD, Automation, etc.
• Robust and evolving knowledge of current web & mobile app technologies.

Soft Skills

• Ability to prioritize and manage multiple milestones and projects efficiently.
• Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.
• Detail-oriented, advanced problem-solving skills with a customer-centric approach.