Senior Manager – Inside Outbound sales Lead, Plum

Position Overview

We are seeking a highly skilled Senior Salesforce Service Cloud Developer who will take complete ownership of all Service Cloud development activities—ranging from design and configuration to customization, integration, and deployment. The ideal candidate will have end-to-end control of the technical solution, ensuring high-quality, scalable, and maintainable implementations that align with business requirements and best practices.

This is a hands-on role that requires deep technical expertise, strong problem-solving abilities, and the ability to operate with minimal supervision while collaborating closely with stakeholders.

Key Responsibilities

Take full ownership of Salesforce Service Cloud development lifecycle requirements gathering, solution design, development, testing, deployment, and post-deployment support.

Translate business needs into technical solutions using Service Cloud features such as Cases, Knowledge, Omni-Channel, Live Agent, Service Console, Entitlements, and Milestones.

Design and develop custom Apex classes, triggers, Lightning Web Components (LWC), Visualforce pages, flows, and process builders.

Implement integrations with external systems using REST/SOAP APIs, middleware, or other integration tools.

Configure and manage Service Cloud console, page layouts, record types, queues, and assignment rules.

Maintain code quality through version control, peer review, and adherence to Salesforce best practices.

Create and maintain technical documentation for customizations, integrations, and configurations.

Proactively identify system improvements, performance enhancements, and automation opportunities.

Serve as the go-to technical expert for Salesforce Service Cloud within the organization.

Ensure compliance with Salesforce security standards, governance, and data privacy policies.

Required Skills & Qualifications

7+ years of hands-on Salesforce development experience, including 3+ years specifically in Service Cloud.

Strong command of Apex, LWC, SOQL, SOSL, Visualforce, Flows, and Process Automation.

Proven experience in Service Cloud setup and customization including console configuration, case management, omni-channel routing, and knowledge management.

Expertise in Salesforce APIs and integrations (REST, SOAP, platform events).

Deep understanding of Salesforce security model, sharing rules, and data architecture.

Proficiency in Salesforce DevOps tools (e.g., Copado, Gearset, or equivalent) and version control systems (Git).

Salesforce Platform Developer II and Service Cloud Consultant certifications strongly preferred.

Strong analytical, troubleshooting, and problem-solving skills.

Ability to manage full development ownership in a fast-paced environment with minimal supervision.

Preferred Skills

Experience with Einstein Bots, Field Service Lightning, or other Salesforce add-ons.

Familiarity with Agile/Scrum methodology and working with cross-functional teams.

Knowledge of testing frameworks (Apex tests, Selenium, Provar, etc.). 

A Node.js job description typically outlines the responsibilities, qualifications, and expectations for a Node.js developer or related role. Node.js is a popular runtime environment for executing JavaScript on the server-side, making it an essential technology for web and application development. Below is a sample Node.js job description:

Job Title: Node.js Developer

Job Description:

Position Overview:

We are seeking a skilled Node.js developer to join our dynamic team. As a Node.js developer, you will be responsible for designing, implementing, and maintaining server-side applications using Node.js. Your primary focus will be on developing scalable, efficient, and high-performance applications while working closely with our front-end and back-end developers.

Responsibilities:

1. Develop server-side applications using Node.js and Express.js or other Node.js frameworks.
2. Collaborate with front-end developers to integrate user-facing elements with server-side logic.
3. Build and optimize APIs for mobile and web applications.
4. Implement security and data protection measures.
5. Troubleshoot and resolve software defects and performance issues.
6. Write clean, maintainable, and testable code.
7. Deploy applications on cloud platforms like AWS, Azure, or Heroku.
8. Stay up-to-date with Node.js and related technologies, and incorporate best practices and emerging trends into development processes.
9. Perform code reviews to ensure code quality and adherence to coding standards.
10. Participate in the development of technical documentation.
11. Collaborate with cross-functional teams to develop and maintain software applications.
12. Support and maintain the application infrastructure, including monitoring, scaling, and performance optimization.

Qualifications:

1. Proven experience as a Node.js developer or similar role.
2. Strong proficiency in JavaScript and its core concepts.
3. Experience with Node.js and server-side frameworks like Express.js.
4. Familiarity with front-end technologies such as HTML, CSS, and JavaScript.
5. Understanding of asynchronous programming and event-driven architecture.
6. Knowledge of database systems (e.g., MongoDB, PostgreSQL, MySQL).
7. Experience with version control systems (e.g., Git).
8. Basic knowledge of DevOps and cloud platforms.
9. Good communication and collaboration skills.
10. Problem-solving abilities and attention to detail.
11. Ability to work both independently and as part of a team.
12. Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

Additional Skills (Preferred but not required):

• Experience with microservices architecture.
• Knowledge of containerization technologies like Docker and Kubernetes.
• Familiarity with test-driven development (TDD).
• Understanding of authentication and authorization mechanisms.
• Experience with continuous integration and continuous deployment (CI/CD) pipelines.

Company Culture and Benefits:

• We offer a collaborative and innovative work environment.
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Flexible work arrangements and remote work options.

Node.js and frameworks available for it - Express, StrongLoop, etc
Understanding the nature of asynchronous programming and its quirks and workarounds
Integration of user-facing elements developed by front-end developers

front-end technologies - HTML5, and CSS3
Writing scalable, reusable, testable, and efficient code