Senior Linux Administrator

Role Overview

Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.

Key Responsibilities

• Respond to customer queries via chat and phone calls in a timely manner
• Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
• Guide users through onboarding steps
• Document common issues and grab insights to contribute to internal knowledge bases
• Escalate complex issues to the product or tech team 
• Collect and relay customer feedback
• Maintain high customer satisfaction

Requirements

• At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
• Strong communication skills in English and Hindi.
• Ability to explain technical concepts clearly to non-technical users
• Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
• Experience using tools like Freshdesk, Google Suit and Excel. 
• Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
• Exposure to working in a startup or fast-paced SaaS environment

Responsibilities:

● Curate compelling content and promotional materials to drive course promotion and brand awareness.

● Manage push notifications, email campaigns, and other marketing initiatives to engage and retain customers.

● Develop and implement effective retention strategies to reduce churn and increase customer loyalty.

● Develop out-of-the-box ideas to generate revenue and enhance brand awareness.

● Analyze campaign performance data and make data-driven decisions to optimize marketing efforts.

● Collaborate with designers to create visually appealing creatives for marketing materials.

● Work closely with cross-functional teams, such as product, support, and tech, to optimize the customer experience and increase retention.

● Generate revenue through strategic marketing initiatives and activities.

● Manage affiliate programs to drive sales and revenue.

● Stay informed about industry trends, competitor actions, and market developments

Job Title

Reporting To

Sr Manager – P2P process Architect

SAP Practice Lead

Department

Job Location

Digital & Technology - SAP

India, Bengaluru

SAP P2P Process Architect will oversee and optimize procure-to-pay (P2P) processes within SAP environment. The ideal candidate will have a deep understanding of SAP modules related to procurement and supply chain, combined with strong project management and leadership abilities

The overall purpose of this role is to:

·      Own the end-to-end SAP P2P processes, ensuring they are efficient, effective, and aligned with business objectives.

·      Oversee the configuration, maintenance, and enhancement of SAP P2P modules, including MM (Materials Management), ARIBA , SRM (Supplier Relationship Management), and AP (Accounts Payable).

·      Lead SAP P2P implementation and enhancement projects, ensuring they are completed on time, within scope, and within budget.

·      Work closely with procurement, finance, and supply chain teams to understand their needs and translate them into SAP solutions.

·      Assess and analyze business requirements in the P2P area, identifying opportunities for process improvements and optimization.

·      Lead the technical design of solutions, ensuring they meet business requirements and integrate seamlessly with existing systems.

·      Identify and implement process improvements and best practices to optimize SAP P2P processes.

·      Ensure SAP P2P processes comply with internal policies and external regulations, including data localization requirements.

·      Provide training and support to end-users, fostering a deep understanding of SAP P2P processes and functionalities.

Job Responsibilities  

Customer:

·      Be proactive in capturing and analyzing business requirements and drive towards optimal design and successful delivery of solutions

·      Provider regular and timely reports on progress of initiatives and key risks and issue.

People:

·      Work collaboratively within a matrix organization, engaging with D&T staff in corporate function leaders.

Operations:

·      Regularly monitor the performance of SAP P2P systems to ensure optimal functionality and minimal downtime.

·      Quickly and effectively resolve any operational issues or system malfunctions related to the SAP P2P processes.

·      Maintain detailed documentation of SAP P2P processes, configurations, and changes to ensure transparency and facilitate knowledge transfer.

·      Oversee user access controls and permissions within the SAP P2P modules to ensure security and compliance.

·      Prepare and support internal and external audits related to SAP P2P processes, ensuring all necessary documentation and processes are in place.

• Develop and track key performance indicators (KPIs) related to the P2P processes to monitor efficiency, accuracy, and compliance.
• Supplier Integration: Facilitate the integration of new suppliers into the SAP P2P system, ensuring smooth onboarding and efficient data exchange.

Financial Result:

·      Provide necessary input for the assessment of and panning of initiatives cost including licenses, vendor time and material and others

·      Advise on optimal use of SAP licenses and regular housekeeping to ensure adequate leverage on investment and prevent cost leakage

Job Requirements (Experience and education)

·      Bachelor’s degree in information technology, Business Administration, or a related field. MBA or relevant master's degree is a plus.

·      Minimum of 18 years of experience in SAP P2P processes, with at least 3 years in a managerial role.

·      Proficient in SAP Ariba, MM, SRM, and AP modules.

·      Strong understanding of procurement, supply chain, and accounts payable processes.

·      Experience with SAP S/4HANA is a must

·      Proven ability to lead and manage cross-functional teams and projects.

·      Strong problem-solving abilities and data-driven decision-making skills.

·      Excellent verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels.

·      Solid project management skills with experience in leading large-scale SAP implementations and upgrades.

·      Proven experience in assessing and analyzing business requirements and translating them into technical solutions.

·      Strong background in technical design and architecture within the SAP environment.

·      SAP certification in relevant modules is a plus.

·      Experience in Logistics is advantageous.

ITSM + Any additional Module Expertise (HRSD/ITAM/ITOM/SPM/SECOPS/GRC)

Responsibilities:

• Develop and customize ServiceNow ITSM modules and extend functionality with additional modules.
• Write efficient code for business rules, client scripts, and workflows.
• Implement integrations with external systems using REST/SOAP APIs.
• Collaborate with project teams to gather and clarify requirements.
• Test and debug solutions, ensuring they meet client needs.

Skills and Qualifications:

• 2.5 Years + ServiceNow Experience
• Must have full implementation experience with at least one ServiceNow product
• Strong programming and technical expertise, including advanced knowledge of ServiceNow scripting and API integrations.
• Experience in ServiceNow ITSM and at least one additional module.
• Strong understanding of ServiceNow development (e.g., scripting, UI policies, and catalog items).
• Familiarity with integrations and data import/export processes.
• Excellent debugging and problem-solving skills.
• ServiceNow CSA certification (mandatory); CIS certification for relevant modules (e.g., HRSD, ITOM, etc.) is an added advantage.

Responsibilities:

Managing and updating all social media accounts of company

Good written and spoken communication skills

Passionate about social media trends

Passionate about learning new social media management tools

Assisting the followers and customers by replying them through calls, emails, chats, and comments

Requirements:

Any graduate

Must be a team player

Should be result orientated

Good analytical skills

Experience

Min. Fresher Max. 1 Year

Proposal coordination, bid management, requirement analysis, solution consulting, market research, proposal designing, and business development. 

Experience in working with telecom,

Responsible for driving end-to-end opportunities- RFP/RFI & Proactive for the telecom sector across Americas, Europe, and UK&I regions.

End to End-to-end bid Management, Preparing Techno-commercial responses for RFP/RFI, Business Intelligence, preparing proactive proposals, competitive commercial structure, and Strategic Initiatives.

Core competencies:

Proposal Coordination | Bid Management | Pursuit Management | Pre-sales | Account Based Marketing | Content Writing | Proposal Designing

Technical Skills:

Tools and Systems: MS PowerPoint, MS Word, MS Excel, MS

OneNote, and PowerBl

Job Title : Business Development Associate 

Location : Gurgaon

Working : Work from office (WFO )

Industry : Ed Tech

Functional Area : INSIDE SALES

Shift: Day Shift / Night Shift ( optional )

Roles & Responsibilities :

The sales Representative at PlanetSpark will be responsible for assisting and guiding the right offering/course to the consumers and getting them to purchase the right learning course.

Responsibilities:

● Understanding the offerings for the students and guiding them throughout the process to choose the right option for them

● Initiating phone conversations with parents who complete the demo classes for their kids.

● Intensely following up with the prospects and closing the sales within the sales cycle.

● Diligently communicating and priming the lead through channels like email, and calls.

● Ensuring accurate and proper record-keeping of call information in electronic and digital format.

● Achieving the monthly targets while completing all the input metrics targets.

Training Period :- INR 21428 + ( Incentives )

Hiring Criteria

Skill Required - Excellent Communication 

Exp Required : 00-1Years ( fresher also welcome)

Minimum Education : Graduation

2018,2019,2020,2021,2022

Embedded developer -

Experience: 5-7 Years

Skill: -

Strong Embedded C/C++ developer