AEM Developer

• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Evaluate and improve tutorials and other communication infrastructure.
• Mediate between clients and the organization.
• Aid in product design and product development.
• Serve as our customers’ single point of contact for any tech-related matters
• End to End ownership of customer support cases from opening until closure ensuring customer satisfaction.
• Establish relationships and engage with technical counterparts to drive product adoption and expansion.
• Train and coach customers to a successful onboarding process and ongoing usage.
• Advocate internally for customer needs – be the technical voice of the customer within Fynd Platform.
• Contribute to our knowledge base by creating documentation, video tutorials, and predefined answers to common issues.
• Prioritize and manage several open issues at one time.
• Properly escalate unresolved issues to appropriate internal teams.

• 2+ years of proven experience in customer focus positions as a Customer Success Engineer / Support Engineer / Technical Account Manager / Delivery Engineer
• B.E/B.Tech in Computer Science or equivalent experience.
• Highly organized and able to multi-task.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Demonstrate leadership qualities.
• High computer literacy and ability to learn new skills and technologies.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.
• High availability for fast response to customers.
• Language knowledge is required in one of NodeJs, Python or Java.
• Background in AWS, Docker, Kubernetes, and Networking - an advantage.
• Experience in SAAS B2B software companies - an advantage.

Job Requirements :

- Define, implement and validate solution frameworks and architecture patterns for data modeling, data integration, processing, reporting, analytics and visualization using leading cloud, big data, open-source and other enterprise technologies.

- Develop scalable data and analytics solutions leveraging standard platforms, frameworks, patterns and full stack development skills.

- Analyze, characterize and understand data sources, participate in design discussions and provide guidance related to database technology best practices.

- Write tested, robust code that can be quickly moved into production

Responsibilities :

- Experience with distributed data processing and management systems.

- Experience with cloud technologies including Spark SQL, Java/ Scala, HDFS, AWS EC2, AWS S3, etc.

- Familiarity with leveraging and modifying open source libraries to build custom frameworks.

Primary Technical Skills :
- Spark SQL, Java/ Scala, Sbt/ Maven/ Gradle, HDFS, Hive, AWS(EC2, S3, SQS, EMR, Glue Scripts, Lambda, Step Functions), IntelliJ IDE, JIRA, Git, Bitbucket/GitLab, Linux, Oozie.

• 8+ years of experience in software development
• 4+ years of recent hands-on experience in architecting and building complex solutions that run in SaaS/PaaS environments, especially on AWS cloud leveraging SaaS based Microservices development coupled with Distributed Caching & Message Queuing.
• Should have experience in developing solution architecture and/or evaluate architectural alternatives for private, public and hybrid cloud models, including IaaS, PaaS, and other cloud services
• Should have excellent knowledge of cloud architecture and implementation features (OS, multi-tenancy, virtualization, orchestration, elastic scalability)
• Should have experience with Full Stack development with experience in technology stacks/frameworks like JAVA, Springboot, Python, Redis, SQL, NoSQL and Graph DBs
• Good to have Architected solutions that handle Big Data and should be proficient in data analytics
• Must have Expert level proficiency in Design / Architectural patterns, data structures and algorithms
• Must demonstrate knowledge of DevOps tool chains and processes
• Experience in web-based application migration from on-premise to SaaS model is a big plus.
• Experience of Integration patterns and associated best practice(e.g. Web Services, REST API's, Pub/Sub, MOM)
• Excellent knowledge and hands-on experience in Web services related, functionally decomposed architecture, Load Balancing of Web Services and applications, designing multi-tenant systems, Clustering and sharding of data, microservices architecture / design patterns, and throttling and performance management of such services

Experience: Minimum 1-2 Years

Location: Noida ( Permanent WFH)

Please find the JD :

• Expertise in ServiceNow Administration & Development
• Thorough understanding of ITIL/ITSM processes.
• Strong understanding of ServiceNow development platform including but not limited to ITSM, CMDB, change management, Problem management, custom development, etc.
• Ability to work on Servicenow enhancement requests in Jira.
• Manages and resolves incidents against ServiceNow applications
• Manages Instance Security, User/Group Access/Access Control Lists
• Performs routine maintenance to include performance monitoring and error identification/ remediation 
• Leads ServiceNow upgrade planning and execution
• Schedules and verifies instance clones
• Manages Update Set creation and migration
• Minimum 1-3 years of experience in ServiceNow configuration and administration.
• Provide Level 2 support on ServiceNow platform for users
• Strong working knowledge of ServiceNow components such as Service Catalog, Change Management, workflow management, orchestration, Cloud provisioning, etc.
• Perform core configuration tasks such as Add users, group, create workflow activities, configure alerts and notifications View, perform instance branding and customization, Monitor health, usage, and overall compliance of the application
• Experience in Platform Upgrades will be an added advantages
• Knowledge of scripting  ( JAVA ) and APIs would be desired

Job Functions / Responsibilities:

• Find technical resolutions on issues or queries related to unknown or new scenarios
• Meet cases resolution SLA"s
• Manage relationships with clients
• Work with cross-functional teams as and when required
• Keep up to date with all eCW products and their enhancements
• Maintain excellent customer satisfaction level
• Other duties as assigned

Requirements: 

• Proficient with relational databases (MySql, MsSql)
• Knowledge / Experience with Java or C++ (OOPs Concepts)
• Experience with Internet Protocols, HTTP / HTTPs
• Default ports for HTTP / FTP / MYSQL etc
• Experience with Web Application Server(s)
• Understanding of 3 -Tier / N-Tier Architecture
• Knowledge of SQL Server 
• Basic Knowledge of Network Concepts (VPN, Telnet, Ping, Protocols)

Other Skills / Abilities: 

• Telephone etiquette
• Fluency in English Communication.
• Ability to balance multiple priorities
• Strong analytical and problem-solving skills

• Key Technical Skills: Deep experience on Performance Engineering with understanding of Java/J2EE technologies.
• Experienced in defining and realizing end-to-end Technical Architecture for large scale real- time enterprise systems. Ability to identify and define non-functional requirements and design systems to meet the same. 
• Ability to review existing Architectures and identify Risks, Trade-offs, and share recommendations for addressing the identified issues.
• Demonstrate strong understanding of cloud architecture considerations when scaling and tuning application deployments. Must have hands on experience working on any of the Cloud deployments on AWS or Azure. 
• Good experience on leveraging APM tools to provide deep dive analysis on performance problems. Deep understanding of the dashboards which can be built for CIO level interactions. Must have relevant experience on APM tools like Dynatrace or AppDynamics. 
• Experience in performance optimization of J2EE systems on any of different types of application servers - WebLogic, WebSphere, JBoss etc. Deep expertise in any one of the application servers is a must.
• Experience in creating and reviewing technical documents like Architecture blueprint, Design specifications, Deployment architecture.
• Experience on working on Performance Testing Projects. Fair understanding of Performance Testing tools - Apache JMeter /Gatling/ HP Load Runner for Load testing. Must be in a position to review Performance Testing programs and steer directions towards right Workload Model, appropriate Test and Monitoring Strategy, build performance models and derive at right Capacity Planning. 
• Experience in Big Data Analytics like - Apache Kafka, Apache Storm, Apache Hadoop, Apache Spark.
• Good skills in RDBMS like: Oracle, MS-SQL, MySQL, Cassandra, and Mongo DB 
• Exposure to Agile methodologies & Continuous Integration Tools 
• Entrepreneur / Intrapreneur (someone who has built technology teams ground-up, built new solutions from scratch) 
• Very sound understanding of technology and have a consultative approach. 
• Sound understanding of complex enterprise IT environment and issues faced by CIOs in the digital era. 
• Excellent Pre-sales experience and have played a key role in winning business along with the sales team. 
• Excellent communication, interpersonal, liaison and problem-solving skills with the ability to work in a multi-cultural environment 
• Good negotiation skills
• Go getter and results oriented 
• High energy level with ability to work well under pressure 
• Good relationship building skills. Someone who enjoys CIOs trust and has an ability to develop relationships at all levels (technology teams) of the customer organization. 

• Experience in understanding and Debugging of java web-based technologies (Java, Java Spring, JSP, Servlet, JavaScript, CSS, XML, JSON). 
• Experience with API Background like Linux, Windows, Jason 
• Good knowledge of Oracle PLSQL and Shell scripting. 
• Excellent verbal and written communication skills. 
• Demonstrated ability to install, configure, maintain, upgrade, troubleshoot, repair, and support Adobe Experience Manager (AEM/CQ5). 
• Comfortable with basic scripting and programming (Java, C , Python, Powershell, Bash, etc). managing known hosts and troubleshooting connection issues Support of AEM/CQ5 infrastructure with load-balanced, replicated and fail-over capabilities. 
• Installation / configuration / maintenance of Apache webserver and Dispatcher module configs. 
• Ability to monitor Adobe Experience Manager/CQ5 infrastructure and provide both proactive and reactive support, problem management and root cause analysis. 
• Support application deployment into the Adobe Experience Manager environments, configuring application needs, deploying code/content, troubleshooting and performance tuning. 
• Experience in troubleshooting production environment issues and working closely with Development teams Able to work on Linux/unix environments

• Bachelors / Masters in Computer Science or equivalent from a premier institute with at least 8+ years over all professional experience. At-least 2+ years experience in managing/leading software development teams.
• Create clear career paths for team members and help them grow with regular & deep mentoring. Perform regular performance evaluation and share and seek feedback.
• Able to drive sprints and OKRs.
• Exceptional team managing skills; experience in building large scale distributed systems
• Experience in Scalable Systems - transactional systems (B2C)
• Expertise in Java/J2EE and multithreading
• Deep understanding of transactional and NoSQL DBs
• Deep understanding of Messaging systems - kafka
• Good experience on cloud infrastructure - AWS preferably
• Good to have: Data pipelines, ES
• Ability to think and analyze both breadth-wise and depth-wise while designing and implementing services
• Excellent teamwork skills, flexibility, and ability to handle multiple tasks.