Senior Finance Manager

Job Title:

Technical Support – L1/L2 (Application Support + System Administration)

Location:

Hyderabad, India (Work from Office)

Shift: US Shift (Night), Rotational including weekends

Company:

Telebu Communications

Job Summary:

Telebu Communications is hiring three (3) Technical Support Engineers (L1/L2) to join our night shift support team. The ideal candidates will have 2–4 years of experience in application support, with a solid understanding of system administration basics. This is a full-time, office-based role in Hyderabad, involving rotational shifts including weekends, aligned to US hours.

Key Responsibilities:

• Provide L1/L2 support for enterprise applications, ensuring smooth performance and minimal downtime.
• Respond to user queries and technical issues via tickets, calls, or chats within defined SLAs.
• Troubleshoot application-level errors, configuration issues, login/access problems, and usage concerns.
• Monitor system alerts, logs, and performance dashboards to proactively identify issues.
• Perform routine health checks and validation for applications and basic infrastructure.
• Support incident and change management processes; document RCA and resolution steps.
• Coordinate with product, engineering, and DevOps teams for issue escalation and resolution.
• Perform basic server-level troubleshooting, user access control, and patch deployments.
• Maintain internal knowledge base, documentation, and SOPs for recurring support tasks.
• Assist with deployments, updates, and minor configuration changes during off-hours.

Required Skills:

• 2–4 years of experience in application support (L1/L2).
• Good troubleshooting skills for web-based applications and enterprise tools.
• Basic understanding of system administration (Windows/Linux environments).
• Familiarity with ticketing tools (e.g., Jira, Freshdesk, Zendesk).
• Basic networking and DB support knowledge (e.g., ability to run queries, take backups).
• Clear communication skills for effective issue resolution and stakeholder coordination.
• Ability to manage priorities, handle pressure, and work independently during night shifts.

Preferred Skills:

• Experience in production support for SaaS or enterprise software.
• Familiarity with monitoring tools (e.g., Grafana, Nagios, CloudWatch).
• Knowledge of scripting (PowerShell, Bash) is a plus.
• Exposure to cloud environments (AWS, Azure, GCP) is an advantage.

About Telebu:

Established in 2003, Telebu is a 20+ year-old technology driven product based company that helps enterprises build better relationships with their customers and employees using SMS, Chat, Voice & Video products, APIs and SDKs. We were earlier known as SMSCountry Networks until our rebrand to Telebu in 2018. The word Telebu combines Telecommunication and Business. Offices spread across India (HQ in Hyderabad), Manama (Bahrain), Dubai (UAE), Al-Khobar (KSA), Muscat (Oman), Doha (Qatar), USA and Hong Kong.

Job Title: Video Editor cum Graphic Designer

We are looking for a talented and versatile Video Editor cum Graphic Designer to join our in-house creative team. The ideal candidate should be able to create compelling video content as well as design engaging graphics for digital platforms.

Key Responsibilities:

• Edit high-quality videos for social media, marketing campaigns, and internal projects
• Design creative graphics, banners, and promotional materials
• Work closely with content and marketing teams to develop visually appealing campaigns
• Maintain brand consistency across all visual content
• Manage multiple design and video projects within deadlines

Requirements:

• Proficiency in tools like Adobe Premiere Pro, After Effects, Photoshop, Illustrator, Canva, etc.
• Strong visual storytelling skills and understanding of motion graphics
• Knowledge of current trends in social media content (Reels, Shorts, YouTube, etc.)
• Good communication and time management skills
• Must have own laptop capable of handling design and video editing tasks

Job Details:

• Location: Hiranandani Estate, Thane (Work from office)
• CTC: Up to ₹2.4 LPA (based on skills and experience)
• Working Days: Monday to Saturday (2nd & 4th Saturday off)
• Timings: 10:30 AM to 6:30 PM

How to Apply:

Interested candidates can share their resume and portfolio

Responsibilities:

• Research, design and build highly reliable, available and scalable solutions that can

handle Millions of API calls across systems.

• Own large technical deliverables and execute in a structured manner, complete ownership

of functional Services that your team is responsible for.

• Take the accountability of the overall health of the products you build and predictability

of the deliverables of your team.

• Platformism components as libraries, utilities and service and promote reuse.

• Be able to conceptualize and develop prototypes quickly.

Requirements

• Ability to take ownership of projects under the guidance of your mentor.

• Must be an excellent problem solver.

• Must be familiar with one of the languages Java, Spring, Hibernate, microservices etc.

object-oriented high level proprietary or open-source language with strong programming

constructs.

• Solid understanding of DS and algorithms, OOP concepts, and MVC architecture.

JD:

- 12 + Yrs of total experience along with knowledge and hands-on experience in MERN (Mongo db, Express js, React js and Node js) stack.

- Experience to unblocking and helping technical teams.

- Experience in application architecture design and development

- Expertise in designing scalable applications.

- Experience in working on deployments, cloud infra and CI/CD.

- Full stack development experience 

- Hands on experience in MERN stack.

● Design and develop responsive and visually appealing web applications and user interfaces using HTML, CSS, and JavaScript, React frameworks.

● Collaborate with UX designers, product managers, and software engineers to understand project requirements and translate them into interactive, user-friendly interfaces.

● Ensure the technical feasibility of UI/UX designs and optimise applications for maximum speed and scalability.

● Conduct code reviews and provide constructive feedback to team members, fostering a culture of continuous improvement.

● Stay updated with the latest industry trends, best practices, and emerging technologies in UI development, and recommend their integration to enhance our products.

● Identify and address performance and compatibility issues across different browsers and platforms.

● Champion UI development best practices, standards, and guidelines within the development team.

● Collaborate with backend developers to integrate front-end interfaces with server-side logic and APIs.

● Troubleshoot and debug UI-related issues and provide timely resolutions.

● Mentor junior developers, assisting them in enhancing their skills and knowledge in UI development.

● Write and encourage other engineers to write automated tests.

Skills/ Experience

● Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent practical experience).

● Proven experience as a UI Developer or Front-End Developer, with at least 3+ years of hands-on experience in building user interfaces for web applications.

● Proficiency in front-end technologies such as TypeScript, Tailwind, React, Redux.

● Strong understanding of responsive design principles.

● Solid knowledge of web performance optimization techniques and best practices.

● Familiarity with Figma and other UI/UX design tools, to collaborate effectively with designers.

● Demonstrated experience in writing UI components to corresponding backend APIs and Databases.

● Excellent problem-solving skills and ability to troubleshoot complex UI-related issues.

● Strong communication and collaboration skills, with the ability to work effectively in a team-oriented environment.

What you need to have:

Work as a member of a team responsible for developing a large-scale, highly available and fault-tolerant SaaS based Leasing & Asset management solution in the commercial real estate space in accordance with established processes. You will apply your knowledge of building scalable, distributed applications and have the opportunity to work with technologies & frameworks such as Ruby on Rails, NodeJS, ReactJS, Heroku, AWS, Postgres DB​

Essential Functions include but are not limited to the following. 

You will be expected to:​

• Contribute to all phases in the software lifecycle – requirements analysis, solution design, development, and deployment
• Maintain high quality standards for the work undertaken and be responsible for the quality of deliverables.
• Ensure assigned projects are developed in accordance with established engineering processes, adhering to scope, schedule constraints and agile project plans
• Guide/mentor the less experienced team members
• Participate in code reviews
• Work effectively as part of a distributed team
• Document the features worked by him/her

Key technical expertise areas expected for this role:

• Strong programming skills in Ruby with clear understanding of Object-Oriented and Functional programming. 
• Experience working with Ruby on Rails framework
• Experience on REST API Programming preferably based on a Microservices Architecture
• Good Understanding of Databases (Postgres) and proficiency in database schema designing & writing efficient SQL Queries. 
• Strong troubleshooting skills
• Demonstrable ability to learn new programming languages and frameworks quickly
• Experience with distributed systems with specific focus on security and scalability
• Experience with modern cloud technologies such as AWS

 Additional areas that would add value:

• Experience working with Cloud Service providers & platforms like AWS, Heroku 
• Strong understanding of Design Patterns & their application in system design
• Test Driven & Behavior Driven Development
• Automated Unit/Integration testing
• Using DevOps & Infrastructure tooling such as GoCD/Jenkins, Git
• Frontend web development with JavaScript frameworks like React
• Experience working on  projects, preferably in the real estate domain
• Experience working with Virtualization and Containerization technologies including Docker, Kubernetes.
• Experience working in Agile Scrum/Kanban methodologies
• Experience working with Linux and Shell scripting

Education: 

• Bachelors or Master’s in Computer Science or related fields