Senior Executive Ticketing Operations– Travel Consultant

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Role Summary

Seeking an experienced App Connect Enterprise (ACE) / Integration Bus (IIB) Support Engineer with strong hands-on experience in supporting, maintaining, and enhancing enterprise integration environments. The role involves L2/L3 production support, incident management, deployments, monitoring, and collaboration with cross-functional teams to ensure stable and high-performing integration services.

Key Responsibilities

• Provide L2/L3 support for ACE / IIB applications across DEV, UAT, and Production environments
• Support and maintain enterprise integrations, message flows, and interfaces
• Monitor integration environments and troubleshoot failures related to ESQL, MQ, database connectivity, network, or data issues
• Perform incident management for P1–P5 issues, including bridge calls and stakeholder coordination
• Conduct Root Cause Analysis (RCA) and provide permanent fixes
• Manage UAT testing, production deployments, and release activities
• Perform certificate renewals, patching, and vulnerability remediation
• Reprocess failed messages/transactions to ensure business continuity
• Update configuration properties (for example, UDP properties) in production
• Create and manage Change Requests (CRs), JIRA tickets, and CAB approvals
• Prepare Weekly and Monthly Service Reports (WSR/MSR)
• Provide on-call and weekend support as per rotation
• Debug message flows and optimize ESQL for performance improvements
• Support SOAP and REST-based integrations
• Work with monitoring tools to ensure alerting and ticket generation
• Collaborate with application teams, architects, and DevOps teams
• Ensure adherence to operational standards and best practices

Desired Experience

• Minimum 3+ years of hands-on experience in ACE / IIB support or development
• Experience supporting production-critical environments
• Exposure to Agile / Scrum delivery models
• Experience working in 24x7 support environments
• Strong documentation and communication skills

Hiring : Technical Senior Salesforce Developer

Required skill set : Salesforce Apex and LWC

Experience : 5 to 8 yrs

Location : Bengaluru \ Hyderabad ( Hybrid )

Primary Skills :

• Salesforce Service Cloud / Sales Cloud
• Salesforce CRM/PRM Modules.
• Salesforce Apex, Visual force, LWC, Flows, Triggers, fields, page layouts, record types, custom settings, dashboards and reports
• Lightning (Aura, LWC), HTML, CSS, JavaScript
• Integration SOAP, REST, Bulk API), integration patterns, and best practices.
• Knowledge of Omni scripts is an added advantage.
• Knowledge of Salesforce PRM, Git hub
• MSSQL DB ,NodeJS ,Managed package experience ,Einstein Analytics and Community Cloud ,Good to have PD1 certification

Certifications :

• Salesforce Administrator (ADM-201)
• Salesforce Platform App Builder

Salesforce Platform Developer I (and II is a plus)

Other Skills :

• SFDC development and implementation experience.
• Experience in building Salesforce apps from development to support.
• In-depth understanding of the capabilities and constraints of the SFDC CRM/PRM applications.
• Ability to Identify and gather requirements from users and stakeholders.
• Analyze detailed business/functional/technical requirements and specifications for the application.
• Supporting application testing, deployment, maintenance, and evolution activities by correcting programming errors, responding to scope changes, and coding application enhancements.
• Knowledge of APIs and security settings.

Opportunity Summary

We are looking for an enthusiastic engineer with experience building Salesforce AppExchange apps to lead the development of Salesforce connectors for our marketing technology products.

What would you do?

·      Take a lead role with design and implementation of Salesforce connectors for our marketing platforms.

·      Collaborate with stakeholders in establishing application requirements, determining features, creating customer-friendly solutions, and determining support needs and performance requirements. 

·      Plan, design, develop, test, and deploy software to satisfy these requirements. 

·      Work according to the agile programming application development methodology adhered to including test-first, iterative development, and continuous re-prioritization.  

·      Support the maintenance of our hosted technology solutions. 

·      Work with other team members in accomplishing group objectives and participating in code reviews. 

·      Ensure timely and robust implementation of the company’s development plans.

·      Ensure that all relevant parties are kept up to date on progress of projects and give feedback on an ongoing basis. 

·      Contribute to the review, selection, and adoption of proprietary tools and technologies. 

·      Use specialist knowledge and experience of information technology to provide technical advice and vision.

Technical Skills

The following skills are needed for this role.

Experience

·      7+ years’ experience in web application design and development 

·      Bachelor’s Degree in relevant discipline or equivalent experience 

Primary Skills

·      Experience with Salesforce APEX, VisualForce, SOQL, etc. 

·      Experience building and maintaining Salesforce AppExchange apps. 

·      Experience working with databases and/or CRM systems. 

Secondary Skills (nice to have)

·      Strong background in Java 

·      AWS ecosystem and tools, developing for serverless environments. 

·      Front-end expertise: HTML, CSS, JavaScript, etc. 

·      Other languages such as JavaScript, Typescript, C#, Ruby, Python, PHP, etc. are all valuable. 

Soft Skills

·      Proven ability to lead a team and mentor others. 

·      Thrives collaborating in a team environment with a diverse range of people.

·      Passionate about delivering an amazing customer experience.

·      Able to have a change of mind, and able to change the minds of others.

·      Writes clearly and concisely.

·      Capable of working without a company office, with a fully remote team.

Growth Skills

·      Possesses a good work ethic; a self-starter with a desire to grow.

·      Always looking for better ways to get the job done.

• Develop new user-facing features
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Assure that all user input is validated before submitting to the back-end
• Collaborate with other team members and stakeholders

• Proficient understanding of web markup, including HTML5, CSS3
• Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Gimp or Photoshop is a plus.
•  

The technical skills we're looking for are as follows:

i. Electron JS

ii. Fabric JS/canvas

Note: Candidates should have an experience of a minimum of 3 years in the above skills.

Location: Bangalore, Karnataka

• Customize, develop and support solutions on salesforce.com platform.
• Develop, test, document and deploy high quality solutions for our clients.
• Working closely with clients and the development team to determine the project requirements.
• Document unit test scripts and record test results post completion of development.
• Review self and peer's code/configuration as part of review process.

Hard Skills

• Strong understanding of the SDLC
• (Agile and Waterfall approaches and tools)
• Advanced Salesforce customization/coding (Apex & Visualforce development)
• Salesforce data loading & using data loader/Data stage/related tools.
• Lightning component experience preferred.
• Knowledge in Java/.Net Programming & OOPs concepts is an added advantage.
• Basic source control knowledge Git/SVN
• Proficient in building integrated solution involving web services using both REST and SOAP
• Strong in RDBMS concepts, SQL and SOQL query languages and ER concepts
• Experience of developing using Eclipse/Mavens Mate IDE
• Hands on experience in migrating code/configuration to production is an added advantage.

Good to have

• Certifications on Salesforce Admin, App Builder, Platform Developer 1 is a must
• Comfortable & familiar with MS office tools
• Analytical & problem-solving skills
• Clear communication and articulation ability
• Team player

Soft Skills

• Effective written and oral communication
• Inspire and motivate the team to perform at their best.
• Professional maturity to give and receive feedback.
• Supports team members in meeting their commitments.
• Good presentation skills to run governance and steering committee meetings.
• Excellent listening skills with sharp acumen to replay or summarize conversations especially when a client is involved.
• Ability to cross/up sell when there is an opportunity.
• Understand client business and add value to requirement conversation.