Senior Devops engineer

Job Summary

We are looking for an experienced L2/L3 Support Analyst / Engineer to provide advanced technical support, troubleshoot complex application and cloud issues, perform root-cause analysis, and ensure platform stability across modern digital, data, AI, and Microsoft Azure environments. The role requires strong problem-management capabilities, ownership of critical incidents, effective escalation handling, and collaboration with development and infrastructure teams.

Key Responsibilities

• Provide L2/L3 technical support for business-critical applications and platforms.
• Perform advanced troubleshooting, incident diagnosis, root-cause analysis, and resolution of complex technical issues.
• Manage and resolve P1/P2 incidents, service disruptions, and recurring production issues within agreed SLAs.
• Perform problem management, identify recurring issues, and implement permanent corrective actions.
• Support and troubleshoot Sitecore XM Cloud / Experience Edge, Next.js, Vercel, React Native, and Dynamics 365 CE/Dataverse environments.
• Troubleshoot APIs, Azure API Management, Azure Integration Services, and related integration issues.
• Provide support for Microsoft Fabric, Power BI, Azure AI, and Azure-based data services.
• Monitor and troubleshoot applications hosted on Azure Kubernetes Service (AKS) and Azure App Service.
• Use Azure Monitor, Application Insights, Log Analytics, and Microsoft Sentinel for monitoring, diagnostics, alert analysis, and security-related troubleshooting..
• Prepare and maintain RCA, problem records, knowledge articles, troubleshooting guides, and operational documentation.
• Support knowledge transfer and mentor L1/L2 support teams on complex technical issues.
• Ensure application availability, reliability, performance, and overall platform stability.

Preferred Profile

• 6–8 years of experience in application production support / L2-L3 support / cloud application support.
• Hands-on experience supporting complex Azure-based digital applications and integrations.
• Experience working with enterprise ITIL processes, including Incident, Problem, Change, and Knowledge Management.
• Strong communication skills with the ability to interact with technical and business stakeholders.

The Client is the world’s largest media investment company. Our team of experts support clients in programmatic, social, paid search, analytics, technology, organic search, affiliate marketing, e-commerce and across traditional channels.

Responsibilities of the role:

·      Manage extraction of data sets from multiple marketing/database platforms and perform hygiene and quality control steps, either via Datorama or in partnership with Neo Technology team. Data sources will include: web analytic tools, media analytics, customer databases, social listening tools, search tools, syndicated data, research & survey tools, etc…

· Implement and manage data system architecture

· Audit and manage data taxonomy/classifications from multiple systems and partners

· Manage the extraction, loading, and transformation of multiple data sets

· Cleanse all data and metrics; perform override updates where necessary

· Execute all business rules according to requirements · Identify and implement opportunities for efficiency throughout the process

· Manage and execute thorough QA process and ensure quality and accuracy of all data and reporting deliverables

· Manipulate and analyze “big” data sets synthesized from a variety of sources, including media platforms and marketing automation tools

· Generate and manage all data visualizations and ensure data is presented accurately and is visually pleasing

· Assist analytics team in running numerous insights reports as needed

· Help maintain a performance platform and provide insights and ongoing recommendations around.

Requirements :

· 5+ years’ experience in an analytics position working with large amounts of data

· Hands-on experience working with data visualization tools such as Datorama, Tableau, or PowerBI

· Additional desirable skills include tag management experience, application coding experience, statistics background

· Digital media experience background preferred, including knowledge of Doubleclick and web analytics tools

· Excellent communication skills

· Experience with HTML, CSS, Javascript a plus

Job Description: Education Counselor

Company: EmpowerEdu 

Position: Counselor 

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About EmpowerEdu:

At EmpowerEdu, we are committed to revolutionizing the educational landscape by providing strategic support and innovative solutions that foster growth and excellence. Our mission is to empower schools to explore new frontiers and capitalize on opportunities for advancement beyond traditional norms. We aim to enhance global educational offerings and equip our partners for success in an increasingly interconnected world.

Learn more about us at : https://www.empoweredu.global/

Role Purpose:

The Education Counselor will provide comprehensive counseling services to guide students in finding institutions that are a good fit for their career and educational goals. This includes delivering accurate information and advice on study opportunities, local education systems, cultures, and geographic regions. The Counselor will assist with application documentation, facilitate enrollments, and promote EmpowerEdu's products and services.

Key Accountabilities:

- Pipeline Management: Drive achievement of pipeline goals, customer satisfaction, and advocacy targets through each stage of the student journey. This includes promoting essential student products and services, managing and maintaining leads, and ensuring successful applications.

- Customer Service Excellence: Provide outstanding customer service to students, families, and education providers throughout the process. Participate in planning activities to build student engagement and deliver information about admissions, processes, and qualification options in an easily understandable manner.

- Proactive Engagement: Regularly engage with students and education providers to maintain relationships and identify referral opportunities.

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Required Experience:

- Experience in a sales or customer service-driven environment, with a proven track record of achieving individual and team-based targets.

- Strong understanding of the education sector, including the placement of students into overseas universities, as well as immigration requirements and processes.

- Relevant tertiary qualifications and/or prior experience as an Education Counselor or in a similar role.

- Outstanding stakeholder management and communication skills, with fluency in English (both verbal and written).

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Why Join EmpowerEdu?

At EmpowerEdu, you will be part of a dynamic team dedicated to transforming education. We value innovation, collaboration, and the pursuit of excellence, offering you the opportunity to make a significant impact on the educational journeys of students worldwide.

If you are passionate about empowering students and want to be part of an exciting educational journey, we invite you to apply!

• Create, test, and maintain web-based applications using Laravel Framework.
• Work with members of the other teams to design, develop, and implement software solutions.
• Implement and manage the entire web application development lifecycle, from conception to delivery and post-launch maintenance.
• Write clean, efficient, and well-documented code.
• Make use of back-end data services and support the growth of current data services API.
• Effectively communicate all project updates, evaluations, suggestions, schedules, and technical and procedural difficulties.
• The development procedure, architecture, and similar information should all be documented.
• Troubleshoot and debug software issues.
• Continuously improve software quality and performance.
• Keep up with the latest web development technologies and trends.

• 2 to 5 years of experience (or equivalent understanding of software engineering)
• Familiar with one backend language (Node, Go, Java, Python)
• Familiar with Javascript/Typescript and a UI framework
• Willingness and interest in learning new tech/processes (Airflow, AWS, IaaS, etc.)

Job Description - Jasper 

• Knowledge of Jasper report server administration, installation and configuration
• Knowledge of report deployment and configuration
• Knowledge of Jaspersoft Architecture and Deployment
• Knowledge of User Management in Jaspersoft Server
• Experience in developing Complex Reports using Jaspersoft Server and Jaspersoft Studio
• Understand the Overall architecture of Jaspersoft BI
• Experience in creating Ad Hoc Reports, OLAP, Views, Domains
• Experience in report server (Jaspersoft) integration with web application
• Experience in JasperReports Server web services API and Jaspersoft Visualise.JS Web service API
• Experience in creating dashboards with visualizations
• Experience in security and auditing, metadata layer
• Experience in Interacting with stakeholders for requirement gathering and Analysis
• Good knowledge ETL design and development, logical and physical data modeling (relational and dimensional)
• Strong self- initiative to strive for both personal & technical excellence.
• Coordinate efforts across Product development team and Business Analyst team.
• Strong business and data analysis skills.
• Domain knowledge of Healthcare an advantage.
• Should be strong on Co- ordinate with onshore resources on development.
• Data oriented professional with good communications skills and should have a great eye for detail.
• Interpret data, analyze results and provide insightful inferences
• Maintain relationship with Business Intelligence stakeholders
• Strong Analytical and Problem Solving skills 

• Firmware Design and Development experience on different micro-controllers.
  
• C/C++ programming
  
• Linux Commands Operating System Concepts
  
• board bring up, embedded software, Kernel Build, Yocto
  
• Shell scripting Networking Concepts Openwrt OS Concepts
  
• Must have good Communication and Presentable skills.
  
• Experience on any Wifi, Bluetooth, GSM modules is a plus.
  
• Design, develop, code, test and debug system software.
  

OREN is a rapidly growing technology business in Sustainability Analytics and Reporting space. Our ambition is to help companies include sustainability into their core business strategies and culture.

We are looking for Fullstack Engineers (MERN) to help us in the next stage of our journey with experience in developing real-time server applications based on Node.js, Express.js, MongoDB databases. As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks, and third-party libraries. You are expected to work with the best selection of tools, libraries, and cloud platforms to deliver a high-performance, scalable, flexible, reliable, and seamlessly integrated back-end solution to be used with a variety of mobile and web-browser-based clients.

Responsibilities :

-- Design and write lots of bug-free, efficient, scalable, and reusable code

-- Design & develop full-stack modules and components and promote coding best practices

-- Develop APIs and scripts using backend programming languages like Node.js

-- Design and implementation of low-latency, high-availability, and performant applications

-- Ability to work independently with minimum supervision

-- You will have ownership of developing and maintaining various backend services that support features in our application and website

-- Integrating solutions to enterprise software and legacy software

-- Manage project priorities, deadlines, and deliverables

-- Develop and manage well-functioning databases and applications

-- Ensuring responsiveness of applications

Requirements:

- 4+ years professional software engineering experience

- Bachelor's degree in Computer Science or a related field (or foreign equivalent)

- Proven experience in high-level programming languages like Node.js and Express.js with state management tools like Redux

- Good understanding of React, Next.JS, Bootstrap, and Material UI

- Thorough understanding of modeling and scaling databases like Firestore, and SQL

- Expertise in developing micro-services based REST APIs and exposure to API Gateway (GraphQL a plus)

- Should be well-versed with collaboration tools like Git and Swagger

- Significant experience in developing high performance, distributed, and scalable applications with container deployment (Docker and Kubernetes)

- Comfortable working within GCP, AWS, Azure, or equivalent ecosystem

-Bonus point: Experience working with ML and recommendation systems

- Knowledge on open-source technologies such as NoSQL, MongoDB, Data Formats (XML / JSON), JavaScript Frameworks ReactJS, JS, JQuery, CSS, HTML5, in memory databases, Build tools like webpack.

- Preference will be given to the Immediate joiner

- Should be a team player, have a positive outlook towards challenges, and contribute to the growth of the team and company

Interview process:
1st Round - Techincal Assessment: a) Online Quiz b) Take Home Assignment
2nd Round - Joint video call discussion with Co-Founder and CTO

Oren is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.