Senior Data Scientist

As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

• Be the single point of contact for all your customers from the time they sign the contract.
• Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
• Understand the customer’s goals, org structure, key challenges, and define their success.
• Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
• Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
• Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
• Monitor at-risk customer behavior and carry out activities to retain them.
• Own churn and expansion for all your accounts.
• Identify opportunities for portfolio growth and contact customers for upsells.
• Work towards turning customers into advocates of QDC.
• Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. 

Within 1 month

You should have acquired good knowledge of the laundry domain, QDC product and process that we follow. You should have spent a day at the laundry store to get live hands on experience. Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other. Start owning the renewal process with the help of peers.

Within 3 months

You should be able to manage the portfolio assigned with some dependencies on your peers. Should start working towards the identification of possible opportunities in terms of expansion of the accounts. Participate in conversations regarding process refining. Should be able to independently handle complex sets of queries related to the product. Track and hit key implementation milestones.

Within 6 months

You should be able to independently manage the portfolio assigned. Should be able to define the expansion targets for your portfolios. Should be able to add value to the overall process alignment owning some initiatives. Provide feedback to Marketing, Sales, Support, Success and Engineering teams to further improve product.

Within 12 months

Participate in interviewing and hiring, as a way to influence team growth and show QDC values and drive our culture. Deliver and present metrics related to success and show improvements.

• At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ready to work during US hours - in future

Attitude	Skills
Empathy Positive Attitude Organized Process Driven Coachable Patience Metrics Driven	Ability to explain in uncomplicated/ simple language Attentive and Listening Skills Effective Negotiator  Creative Problem Solver Comfortable with huge data and analytics

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.

Job Description:
-Experience in -Develop product capabilities using Force.com, APEX, Visualforce, Lightninig Components .

- Knowledge of Perform unit testing, integration testing, and performance testing of new product functionality.

-Good understanding of the work, solution, and potential blockers in order to meet project goals.

-Ability to gather data migration requirements, define a data migration plan and perform complex data migrations requiring transformation using a database, and potentially containing very large data sets.

- Experience in Analyse data quality requirements, define data quality plan and execute.

 

-Knowledge of conduct technical process reviews, technical UAT's and work in part

 

6-8years of experience in data engineer

JD for IOT DE:

 

The role requires experience in Azure core technologies – IoT Hub/ Event Hub, Stream Analytics, IoT Central, Azure Data Lake Storage, Azure Cosmos, Azure Data Factory, Azure SQL Database, Azure HDInsight / Databricks, SQL data warehouse.

 

You Have:

• Minimum 2 years of software development experience
• Minimum 2 years of experience in IoT/streaming data pipelines solution development
• Bachelor's and/or Master’s degree in computer science
• Strong Consulting skills in data management including data governance, data quality, security, data integration, processing, and provisioning
• Delivered data management projects with real-time/near real-time data insights delivery on Azure Cloud
• Translated complex analytical requirements into the technical design including data models, ETLs, and Dashboards / Reports
• Experience deploying dashboards and self-service analytics solutions on both relational and non-relational databases
• Experience with different computing paradigms in databases such as In-Memory, Distributed, Massively Parallel Processing
• Successfully delivered large scale IOT data management initiatives covering Plan, Design, Build and Deploy phases leveraging different delivery methodologies including Agile
• Experience in handling telemetry data with Spark Streaming, Kafka, Flink, Scala, Pyspark, Spark SQL.
• Hands-on experience on containers and Dockers
• Exposure to streaming protocols like MQTT and AMQP
• Knowledge of OT network protocols like OPC UA, CAN Bus, and similar protocols
• Strong knowledge of continuous integration, static code analysis, and test-driven development
• Experience in delivering projects in a highly collaborative delivery model with teams at onsite and offshore
• Must have excellent analytical and problem-solving skills
• Delivered change management initiatives focused on driving data platforms adoption across the enterprise
• Strong verbal and written communications skills are a must, as well as the ability to work effectively across internal and external organizations
   

Roles & Responsibilities
 

You Will:

• Translate functional requirements into technical design
• Interact with clients and internal stakeholders to understand the data and platform requirements in detail and determine core Azure services needed to fulfill the technical design
• Design, Develop and Deliver data integration interfaces in ADF and Azure Databricks
• Design, Develop and Deliver data provisioning interfaces to fulfill consumption needs
• Deliver data models on Azure platform, it could be on Azure Cosmos, SQL DW / Synapse, or SQL
• Advise clients on ML Engineering and deploying ML Ops at Scale on AKS
• Automate core activities to minimize the delivery lead times and improve the overall quality
• Optimize platform cost by selecting the right platform services and architecting the solution in a cost-effective manner
• Deploy Azure DevOps and CI CD processes
• Deploy logging and monitoring across the different integration points for critical alerts

 

THE OPPORTUNITY

A platform to learn and grow in a great working environment with cutting edge technologies. There is vast opportunity to showcase creative thinking which can be translated into a highly optimized tools/utilities.

 

KEY ACTIVITIES

• Code Integrations ( Compile, Build, Notify )
• Package creation ( Service Packs, Patches, Hotfixes )
•  Environment Preparation ( With GOLD SCM technical stack )
•  Environment & Infra management
•  Package delivery ( Customer specific & Standard )
• Build & Deployment automation
• Tickets management

 

KEY CRITERIA

Primary Technical Skills  

• Shell Scripting
• ORACLE DB Fundamentals
• Infra Monitoring & Diagnostics
• ClearCase / GIT
• DevOps concepts
• Basic Java

Other Required Skills

• Problem Solving
• Logical Reasoning
• Aptitude & Attitude
• Communication (Verbal & Written)

A business development executive is responsible for researching and pursuing new business leads for the growth of the business. The role involves active coordination across teams and demands exceptional inter-personal skills. The executive is expected to work on new business proposals and presentations which are a persuasive representation of an organisations products/services.

The Intern's day-to-day responsibilities include:

1.Make proposals for clients
2. Negotiate with clients
3. Coordinate with team on projects
4. Generate new business opportunities
5. Networking, Marketing, and Calling
6. Introduce and Market the company

• Hands on lead who can write higher performance webapp using AngularJS, JavaScript, HTML and CSS such that it’s scalable • Ensuring high performance on mobile and desktop • Provide guidance and technical leadership and instruct, direct, and monitor the work of other team members • Monitor and provide timely feedback to team members on completed work in the form of code reviews, design reviews, velocity, quality, and timely completion of work • Communicate with stakeholders at all levels of the company effectively. • Participate in design decisions, tool selection and process improvement for developing software. • Coordinating the workflow between the graphic designer, the HTML coder, and yourself • Cooperating with the back-end developer in the process of building the RESTful API

Software Development Engineer in Test (Level 5) Job Description Do you enjoy solving complex problems with the simplest solutions? Are you excited by a fast paced multi-tasked environment? Would you like to help us innovate on behalf of Digital and Device customers? Work hard. Have fun. Make history. Amazon is the earth’s most customer centric company. Along with being a retail company, it has a special focus on innovative technology and high-profile devices. We have worked to produce best-selling tablets with breakthrough hardware technology, e-readers that have revolutionized reading, Fire TV, a tiny yet powerful way to watch the best movies and TV shows in the comfort of your living room and Echo, our latest cutting edge product. The Device, Digital & Alexa Support (aka. D2AS) organization goal is to provide the best customer experience and support for our devices, digital content & Alexa applications. The D2AS Technology team owns critical applications and backend services along with test solutions to achieve this. The team is looking for a Software Development Engineer in Test. In this role, you will be creating and designing test automation for new customer facing product diagnostic applications. You will also work on automation to test the in-house relationship management platform that delivers one of the industry’s best customer satisfaction scores. You will create automation that covers service level, integration, end-to-end and regression testing. You will define test plans, test specifications, test suites, test cases as well as design tools for unit, functional and performance testing in a programmatic manner. You should have a combination of solid in-depth knowledge of Quality Assurance, solid understanding of the operating system software, as well as knowledge of object oriented design principles. You should command the skill to communicate clearly and effectively. You will work directly with Developers, QA Engineers, Product Managers, and Technical Program Managers to ensure quality development and quality of our applications and platforms. You will work with the team to drive the software development process toward quality-centric methodologies. You will have the opportunity to work on automation software in areas including business intelligence, web service implementation, database design, web based applications, and UI design. In this position, you will use a variety of mainstream and open source technologies like Java, Linux, Oracle, Python as well as in-house Amazon technologies. The technical skills required for this role include strong object-oriented design and programming in Java. Some scripting, SQL and data modeling is helpful. In addition the role will offer project management, leadership and test system design opportunities. We are looking for a passionate, hard-working, and talented individual who has experience building innovative test solutions. Key Responsibilities: - Be responsible for the design, architecture and development of test frameworks and automated tests - Investigate and deliver innovative system solutions in testing - Work in an Agile/Scrum environment to deliver high quality software - Work side by side with partners, colleagues and teams on challenging problems - Mentor others in automation frameworks and creating automated tests - Have experience working with web technologies - Be highly effective and thrive in a dynamic environment with multiple, changing priorities - Take great pride to innovate on testing new products that are used by millions of users - Be comfortable with proactive outward communication and technical leadership and take on challenges Do you enjoy solving complex problems with the simplest solutions? Are you excited by a fast paced multi-tasked environment? Would you like to help us innovate on behalf of Digital and Device customers? Work hard. Have fun. Make history. Amazon is the earth’s most customer centric company. Along with being a retail company, it has a special focus on innovative technology and high-profile devices. We have worked to produce best-selling tablets with breakthrough hardware technology, e-readers that have revolutionized reading, Fire TV, a tiny yet powerful way to watch the best movies and TV shows in the comfort of your living room and Echo, our latest cutting edge product. The Device, Digital & Alexa Support (aka. D2AS) organization goal is to provide the best customer experience and support for our devices, digital content & Alexa applications. The D2AS Technology team owns critical applications and backend services along with test solutions to achieve this. The team is looking for a Software Development Engineer in Test. In this role, you will be creating and designing test automation for new customer facing product diagnostic applications. You will also work on automation to test the in-house relationship management platform that delivers one of the industry’s best customer satisfaction scores. You will create automation that covers service level, integration, end-to-end and regression testing. You will define test plans, test specifications, test suites, test cases as well as design tools for unit, functional and performance testing in a programmatic manner. You should have a combination of solid in-depth knowledge of Quality Assurance, solid understanding of the operating system software, as well as knowledge of object oriented design principles. You should command the skill to communicate clearly and effectively. You will work directly with Developers, QA Engineers, Product Managers, and Technical Program Managers to ensure quality development and quality of our applications and platforms. You will work with the team to drive the software development process toward quality-centric methodologies. You will have the opportunity to work on automation software in areas including business intelligence, web service implementation, database design, web based applications, and UI design. In this position, you will use a variety of mainstream and open source technologies like Java, Linux, Oracle, Python as well as in-house Amazon technologies. The technical skills required for this role include strong object-oriented design and programming in Java. Some scripting, SQL and data modeling is helpful. In addition the role will offer project management, leadership and test system design opportunities. We are looking for a passionate, hard-working, and talented individual who has experience building innovative test solutions. Key Responsibilities: - Be responsible for the design, architecture and development of test frameworks and automated tests - Investigate and deliver innovative system solutions in testing - Work in an Agile/Scrum environment to deliver high quality software - Work side by side with partners, colleagues and teams on challenging problems - Mentor others in automation frameworks and creating automated tests - Have experience working with web technologies - Be highly effective and thrive in a dynamic environment with multiple, changing priorities - Take great pride to innovate on testing new products that are used by millions of users - Be comfortable with proactive outward communication and technical leadership and take on challenges Basic Qualifications  Bachelor’s Degree in Computer Science, or relevant work experience  4+ years professional experience as a Software Development Engineer in Test (SDET)  Strong computer science fundamentals in design, data structures, algorithm design, problem solving, and complexity analysis  Proficiency in multiple modern programming languages such as Java, JavaScript, C++, and Python  Strong server side Java experience  Experienced in web test automation  Demonstrated experience in test framework design and development  Experience building and designing test cases and automation  Experience with testing methodologies  Excellent communication, collaboration, reporting, analytical and problem solving skills  Proficient with Agile testing methodologies and best practices  Deals well with ambiguous/undefined problems; ability to think abstractly Preferred Qualifications  QA Methodologies and software life cycle  Demonstrated experience in test framework design and development  Testing services, websites, and mobile applications  Experience instrumenting CI/CD pipelines in native web/API development environments  HTML, CSS, JavaScript, XML, and web client technologies  Designing and building test tools and systems  Security testing, performance testing, and load testing.  Ability to work at both detailed and abstract levels  Strong analytical, troubleshooting/problem solving skills  Solid grounding in computer science fundamentals; Algorithms and Data Structures  Strong, object-oriented design and coding skills  Coding experience with automated testing frameworks, tools, services, and physical devices  Experience developing in a Linux environment  Experience with web services and databases  Experienced in mobile (iOS and Android) test automation  Ability to effectively articulate technical challenges and solutions