Salesforce (Developer & Administrator)

Job Title : Java Backend Developer

Experience : 3 – 8 Years

Location : Pune (Onsite) (Pune candidates Only)

Notice Period : Immediate to 15 Days (or serving NP whose LWD is near)

About the Role :

We are seeking an experienced Java Backend Developer with strong hands-on skills in backend microservices development, API design, cloud platforms, observability, and CI/CD.

The ideal candidate will contribute to building scalable, secure, and reliable applications while working closely with cross-functional teams.

Mandatory Skills : Java 8 / Java 17, Spring Boot 3.x, REST APIs, Hibernate / JPA, MySQL, MongoDB, Prometheus / Grafana / Spring Actuators, AWS, Docker, Jenkins / GitHub Actions, GitHub, Windows 7 / Linux.

Key Responsibilities :

• Design, develop, and maintain backend microservices and REST APIs
• Implement data persistence using relational and NoSQL databases
• Ensure performance, scalability, and security of backend systems
• Integrate observability and monitoring tools for production environments
• Work within CI/CD pipelines and containerized deployments
• Collaborate with DevOps, QA, and product teams for feature delivery
• Troubleshoot, optimize, and improve existing modules and services

Mandatory Skills :

• Languages & Frameworks : Java 8, Java 17, Spring Boot 3.x, REST APIs, Hibernate, JPA
• Databases : MySQL, MongoDB
• Observability : Prometheus, Grafana, Spring Actuators
• Cloud Technologies : AWS
• Containerization Tools : Docker
• CI/CD Tools : Jenkins, GitHub Actions
• Version Control : GitHub
• Operating Systems : Windows 7, Linux

Nice to Have :

• Strong analytical and debugging abilities
• Experience working in Agile/Scrum environments
• Good communication and collaborative skills

Role Description

This is a full-time on-site role for a Telesales Specialist located in Noida. The Telesales Specialist will be responsible for customer service, communication, sales, customer support, and training in the freight brokerage industry.

**Qualifications**

- Strong customer service and support skills

- Excellent communication abilities

- Proven sales and business development skills

- Ability to generate company revenue

- Track record of achieving sales targets

- Training capabilities

- Strong interpersonal skills

- Previous experience in freight brokerage is a plus

- Bachelor’s degree in Business, Marketing, or a related field

Industry -Media and entertainment

DUTIES & RESPONSIBILITIES:

Intake, Ideation and Planning

 Should have the smartness and presence of mind to provide on the spot solutions to the business owners objections and concerns as well as to be able to Pivot from a prepped position basis the conversation

      o Establish relationships with new and niche Clients to expand our reach.

      o Monitor trends and analytics to make product and pricing suggestions for our clients.

      o Maintain strong relationships with our existing partner to understand how we can help them grow while also knowing which product offers and price best fit their model.

 Generate new business leads and build relationships.

 Significant interaction with clients, both face-to-face, online and over the telephone.

 Identify business opportunities through research of specific industry or market.

 Understand customer’s business needs and gather product knowledge to meet those needs.

 Providing support to customers, offering clear advice and solutions wherever possible.

 Ensuring high quality of service by developing a thorough and detailed knowledge of brand specifications.

 Meeting sales targets set by management and contributing to team targets.

 Able to take responsibility and work on flexible basis.

 Maintain all sales activities & dashboard.

Client Servicing-

 On time revert to client on briefs/proposals.

 Post evaluations for all campaigns.

 Objection handling.

 Trade Marketing activities to be suggested to enhance revenue optimization.

 Build and maintain business relationships with key clients and agencies.

 Inter department co-ordination #DhunBadalKeTohDekho.

 Work closely with the programming team and BIG solutions for creative ideas for the clients.

 Ensure sales entitlements are as per the programming guidelines.

o · Seek assistance from marketing and content planning teams for key client pitches.

 Required Qualifications and Skills-

 MBA or a Post Graduate – Minimum 4 years work experience is mandatory.

 Excellent communication skills, confident, enthusiastic, attention to detail, creative.

 Result Oriented and Capacity to operate in a growth environment that is increasingly competitive.

 Set the highest ethical and professional standards.

 Comfortable with change.

Your Opportunity

• Own and drive business features into tech requirements
• Design & develop large scale real time server side systems
• Quickly create quality prototypes
• Staying updated on emerging technologies
• Ensuring that all deliverables adhere to our world class standards
• Promote coding best practices
• Mentor and develop junior developers in the team

Required Experience:

• 4+ years of relevant experience as described below
• Excellent grasp of Core Java, Multi Threading and OO design patterns
• Experience with Scala, functional, reactive programming and Akka/Play is a plus
• Excellent understanding of data structures and algorithms
• Solid grasp of large scale distributed real time systems
• Prior experience on building a scalable and resilient micro service
• Solid understanding of relational databases, NoSQL databases and Caching systems
• Good understanding of Big Data technologies such as Spark, Hadoop is a plus
• Experience on one of AWS, Azure or GCP

Who you are :

• You have excellent and effective communication and collaborative skills
• You love problem solving
• You stay up to date with the latest technologies and then apply them in real life
• You love paying attention to detail
• You thrive in meeting tight deadlines and prioritising workloads
• Ability to collaborate across multiple functions

Education:

Bachelor’s degree in Engineering or equivalent experience within the field

Role/ Responsibilities

• Design APIs, DB, Queues, monitoring for micro services. 
• Writing, deploying and managing micro services. 
• Migrate existing components into distributed micro service architecture. 
• AWS Cloud / Google Cloud Platform (Manage Infrastructure). 
• API integration with 3rd parties. 
• Unit test cases, automation. 
• Database optimisation. 
• Design of highly concurrent backend architecture. 
• Handling high traffic data. 

Experience required: 

• Sound fundamentails in software design. 
• Must have worked on distributed and micro service architecture. 
• Sound fundamentals on scale/ performance/ memory optimisation. 
• Sound fundamentals of authentication, authorization, payment processes, data security. 
• Must have experience in Spring / Spring boot. 
• Good to have experience in Kafka / JMS / RabbitMQ / AWS Elastic queue. 
• Good to have experience in Junit / mockito unit test cases. 
• Good to have knowledge in Mysql (or any RDBMS). 

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from a customer
• Ensuring that the correct level of priority is agreed with the customer
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue
  
  SLA Management: Responsible for:
• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs
  
  Jeopardy Management: Responsible for:
• Ensuring that the ticket is managed in line with Company’s jeopardy management process
  
  Escalation Management: Responsible for:
• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database
  
  Communication Responsible for:
• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Sets

Key Competencies

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility