Key Responsibilities
Salesforce & DealHub Administration
- Own the day-to-day enhancement and support of DealHub CPQ, including its most complex configuration areas: advanced pricing rules and conditions, constraint-based product configuration, dynamic bundles, approval workflows, output document templates, and DealRoom customization
- Manage and maintain the DealHub–Salesforce integration, ensuring data integrity, sync reliability, and alignment between CPQ objects and Salesforce records (Opportunities, Quotes, Products, Pricebooks)
- Own core Salesforce admin tasks: user management, profiles, roles, permission sets, and security controls
- Build and maintain custom objects, fields, record types, page layouts, list views, and validation rules
- Monitor org health, data quality, and storage; perform routine audits and deduplication
- Assist with deployments and release management using Gearset, including change tracking, comparisons, and sandbox-to-production pipelines
- Leverage Sweep.io to support org visualization, documentation, and Salesforce configuration management
- Maintain reports, dashboards, and views to support business visibility and decision-making
- Serve as the primary point of contact for user support across Salesforce and DealHub, and a first-line resource for the broader IS stack
- Troubleshoot and resolve user-reported issues promptly, escalating to senior team members or vendors when needed
- Manage user provisioning and deprovisioning across systems in accordance with IT policies
- Onboard new users with guided setup, training, and documentation
- Maintain a support queue and keep users informed of progress and resolution
Application Configuration & Integrations
- Own and evolve the DealHub–Salesforce integration, including field mappings, sync logic, and troubleshooting data flow issues between the two systems
- Help document system configurations, integration logic, and data flows across the IS stack
Documentation & Continuous Improvement
- Maintain up-to-date internal documentation including user guides, process maps, and system configuration notes
- Identify opportunities to improve user adoption, system usability, and process efficiency across the stack
- Stay current with Salesforce and DealHub releases; proactively flag relevant new features to the team
- Contribute to IS team projects and initiatives as directed by the Business Applications Manager
What We're Looking For
- Hands on experience with DealHub Subscription Billing System and Consumption Based pricing
- Salesforce Administrator certification (ADM 201) - relevant experience will be evaluated alongside other salesforce certifications.
- 3–5 years of hands-on Salesforce experience in a professional or project-based setting
- Solid working knowledge of core Salesforce features: objects, fields, automation, reports & dashboards, user management, and security model
- DealHub experience, including demonstrated proficiency in its most complex configuration areas:
- Advanced pricing rules, tiered and usage-based pricing, and multi-currency scenarios
- Constraint-based and configurable product bundling
- Complex approval workflows and conditional approval chains
- Output document template design and dynamic content logic
- DealRoom configuration and buyer experience customization
- DealHub–Salesforce integration management and troubleshooting
- Clear, professional communication skills — able to explain technical issues to non-technical stakeholders
- Strong attention to detail and ability to manage multiple open requests simultaneously
- Collaborative, team-oriented approach with a genuine interest in helping users get the most from their tools
- Experience with Salesforce Flow or advanced process automation
- Exposure to integration platforms or iPaaS tools (e.g., Workato, Zapier, or similar)
- Experience with data management tools such as Data Loader, Dataloader.io, or Validity DemandTools
Shubham Vishwakarma
Full Stack Developer - Averlon
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➔ Improver. Solver. Futurist.
➔ Great sense of humor.
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Idea Elan LLC is a product based company that provides comprehensive software solutionsfor
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Please visit www.IdeaElan.com for more information.
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Job Title: Incident Manager – Fault Management
Function: Incident, Problem & Change Management
Department: NOC Operations / Command Centre / Service Operations
Experience: 6–10 Years
Employment Type: Full-Time
Shift: 24x7 Rotational (as per business requirement)
Location: Gurgaon / Mumbai / Pune (or as per project needs)
Job Summary
We are looking for an experienced Incident Manager to lead fault management operations, ensuring rapid restoration of services and minimal business impact. The role focuses on Incident, Problem, and Change Management, acting as a central point of coordination during major incidents and ensuring compliance with ITIL processes, SLAs, and governance standards.
The ideal candidate will have strong operational leadership, stakeholder communication, and escalation management skills within complex IT / Telecom environments.
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- Ensure timely incident detection, logging, categorization, prioritization, and resolution.
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Fault Management & Monitoring
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- Ensure alarms and alerts are correlated, triaged, and assigned appropriately.
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Problem Management
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- Facilitate Post-Incident Reviews (PIRs) and track corrective and preventive actions (CAPA).
- Maintain problem records and trend analysis to reduce repeat incidents.
- Work closely with engineering and vendors to drive permanent fixes.
Change Management
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- Participate in CAB (Change Advisory Board) meetings.
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Soft Skills
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- Excellent verbal and written communication skills.
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Experience
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- Reduction in repeat incidents.
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Timings- 7.30 PM- 4.30 AM
Shift- Monday to Friday ( Sat and Sun fixed off)
Experience-Both freshers and experienced candidates can apply
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Full Stack Developer - Averlon