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Design and implement a strategic business plan that expands the company’s customer base and ensure its strong presence
Own recruiting, objectives setting, coaching, and performance monitoring of sales representatives
Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
Present sales, revenue, and expenses reports and realistic forecasts to the management team
Identify emerging markets and market shifts while being fully aware of new products and competition status
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About Memorres Digital Pvt Ltd
Want to dent the universe with us? Come join us.
Do you love to write code that gives meaning to your work? Do you love to have clear targets and focus more on growth? Do you get a kick by delivering perfect things? Do you love avengers :) ? If the answer is yes, Come join us.
Why Memorres?
People’s company, with great leadership.
6+ years and still growing like a family. How? our founders believe in human-to-human connection. We are a people’s company with incredible leadership. Your career with us will be a great experience for you.
Make things you believe in.
Are you a passionate individual, with a problem-solving attitude? You are in right place. Projects/Tasks are not all about doing the same thing every day. Build the thing you believe in.
Out of the box will not be put in a box.
Every idea has the potential to bring a change. We always put all your constructive thoughts on board and discuss what we can achieve together. Thinking out of the box will be one of the reasons to reach Mars.
Celebrate every project.
When a team of passionate individuals sits together and helps each other to build the awesome, of course, we are going to celebrate. Fortunately, this happens on every final delivery.
Still not sure?
We understand, choosing the right employer is as hard as choosing the right frames for one’s glasses. It can either make or break personalities. To know more or start your career with us leave a mail to our HRdepartment. We will answer all your concerns. OR Check out our services and work done so far, you might get interested in joining us.
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- Roles & Responsibilities
- Job Purpose:
- To manage the store operations of the respective store efficiently and run it as a successful unit through effective stock management, visual merchandising and achieve the desired sales targets while ensuring the customer service of highest standards.
- Job Context & Major Challenges:
- A store manager has to manage the storel operations, and at the same time achieve the sales target within a stipulated budget allocated for the store. The store manager has to manage the relationship with the visual merchandising team, projects ,HR ,buying team to ensure that the upkeep training, recruitment, the maintenance of the store are proper, and has to report to the regional manager .
- The major challenges of the jobholder are:
- Lack of responsibility shown by the CCAs after few months of recruitment, low discipline levels • Screening of right candidate for accurate hiring
- Consistency of the sales inspite of daily challenges
- Consistency in delivery TC Experience daily
- Inventory management
- Rostering / people management / grievance
- Accountabilities
- Establish rapport with potential and actual customers on a daily basis • Ensure clean and safe environment for the customer
- Ensures Daily capture of customer information & Bill linking – identify gaps and suggest improvement
- Looks into pattern of information and draw inference on customer types /likings/trends /quality of information captured
- Thank you cards / Calls – process adhered to ( Tracking and ensuring business results and quality call outs
- Ensure every customer gets TC delight 100% adherence of experience delivered
- Ensure that customers become repeat customers once they enter the store.Personally develop relations with top 50 customers of the store • Track customer sales closely across segments /types on a weekly basis • Supervise customer needs and looks at new ideas to delight.
- Performance chats on a monthly basis with individuals
- 24 hours resolution for crew grievance /if escalation to close within 7 days
- Take the initiative at the store level to improve the employee engagement
- Ensure Development plan for Coache’s and their teams is managed well on a quarterly basis..
- Appraisals – Quarterly chats on performance as per KRA
- Ensure there is development plan prepared for all store
People Management
Motivate the staff during the morning briefing about daily sales targets • Rostering , Schedule shifts and ensure punctuality of staff
HR Overview
- Screening for New hires as per Evaluation matrix
- Closure of timely recruitments
- Monthly StoreTraining Calendar adhered to , and gaps are filled on a monthly basis
- Weekly Audits and check on understanding on new joinee training • Ensure 100% adherence that every customer get TC Delight - manages evaluations and trainings for the team - issues with customers sorted within 24 hours - Observes coaches and ASM and take inputs for their Teams - Training needs identified and discussed with L&D for resolution
Visual Merchandising
- Implementation of the plan along with the VM champ
- VM changes at the suitable times in the store
- Replenishment of stocks on the floor
- Ensure VM Guidelines are met before store opening and during the day • Ensures daily actions are taken on VM opening checklist
- Window Maintenance – Ensures standards are met – does a walk thru twice a day
- Gives feedback on sections before pictures are taken and sent to HO • Display change – ensures activity done and time lines adhered to • Fixture maintainace –ensures problems are timely fixed.
- New GTM Window installations – timely done
- Track sales from merchandise going to stylists
Standard Operating Procedures
- Ensures that store opening/closing standards are followed properly,if gaps helps improve system
- Drives Store PnL
- Responsible for personnel planning, work hours, store / team holiday plan
- Inventory management and planning for each product category • Drives Store CRM Managements
- Ensure Timely closure on MIS / Reports Etc Ensure that the housekeeping staff follows the checklist properly
- Control mechanical maintenance of lights, air-system, electrical equipment
Accountabilities
- Reports property damage, request needed repairs within company time frames
- Conducts monthly meetings with different stakeholders
- Ensure proper installation of signage display façade properly cleaned • Daily Counts – Supervision of accuracy and timely reports sent. • Inward /Outward – Resigters maintained ,weekly supervision on dispatch / signs off on compliance
- Manages External Relations –Landlords / Mall team/ vendors
Cost Management
- Schedule the expenditures for the month(petty cash management)
- Follow the preventive maintenance schedule to reduce the costs
- Maintain the safety, energy consumption, and expenses reports
- Control costs incurred on the services provided by the vendors
- Control cash deposits and submission of credit slips on a daily basis
- Maintain records pertaining to customer discounts, schemes
- DMS – Supervision of DMS entry weekly and sufficient funds for store to run
Achievement of sales targets
- Explain & drive the sales targets to Managers on a daily basis • Coordinates with RM on Monthly Targets
- Contribute to the team efforts for accomplishing desired results by setting objectives and directions for KPI’s ,category revenue, competiton analysis,market trends
- Analyze sales very 3 hours to better daily performance
- SMS to be sent to the RM as required
- Motivate store team to achieve daily targets
- Understand Business on a MTD/WTD/FTDbasis and briefs coaches .
Shrinkage control
- Ensure the global count is done accurately on a daily basis and reports sent to HO
- Ensure that nobody from the staff indulges in pilferage and other activities
- Co-ordinate with security guard & staff to keep a watchful eye on customers
- Anticipate problems & preempt them by coming up with creative solutions
- Constantly identifies areas of improvement, takes initiative to drive them
People Management- Demonstrates ability to holistically monitor various HR analytics like workforce planning, staffing levels, engagement scores, salary costs, attrition levels
Competencies- Works with individuals to identify areas of development, works to improve them
Work Standards- Sets standards for excellence to achieve a high level of quality • Accepts responsibility of outcomes of one’s work; admits mistakes and refocuses efforts
Provides encouragement and support to others in accepting responsibility; does not accept others’ denial responsibility without questioning
Raises the bar and repeatedly encourages the team to continually improve. Allocates appropriate resources to get the work done • Provides clear, thorough & timely feedback on work performance to individuals.
Gets Results- Raises the bar and repeatedly encourages the team to continually improve. Allocates appropriate resources to get the work done • Provides clear, thorough & timely feedback on work performance to individuals
Customer Relations- Works to educate the customers so that they are fully aware of products Establishes good interpersonal relationships by helping people feel valued
Handles upset customers by hearing the customer, empathizing, apologizing, and taking personal responsibility for resolving customer problems/issues
Team Work- Builds strong teams that capitalize on differences in expertise, competencies
Champions collaborative team working across departments/ functions • Proactively works with colleagues to develop solutions to their issues
We are looking for a technically savvy customer success manager who possesses a strong drive for results. The duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding clients, and minimizing churn. You should also be able to handle customer complaints and requests.
Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers and maximize value.
Customer Success Manager Responsibilities:
- Develop and manage client relationships.
- Develop and manage relationships with the project team/internal team.
- Analyze customer data to improve customer experience.
- Act as a liaison between the customer and the delivery team
- Identify, troubleshoot and proactively solve customer problems
- Create positive relationships with customers to turn them into brand advocates
- Responsible for growing customer accounts by identifying new opportunities in existing accounts.
- Meet with customers on a regular basis
- Manage billing disputes and upgrade/downgrade requests
- Provide feedback to the Delivery team on how customers challenges
- Ensure all contractual obligations are kept up to date, including payment terms.
- Minimize customer churn.
Customer Success Manager Requirements:
- Highly organized and able to multi-task.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Demonstrate leadership qualities.
- Ability to identify and manage risks
- Deep understanding of technology
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service.
Position Overview:
As a Field Sales Executive in the Fintech Industry specializing in Payment Gateways, you will be responsible for driving the sales and business development efforts within the Business, Merchant, and Enterprise (BME) segment. You will play a critical role in expanding the market presence of our payment gateway solutions, building and maintaining relationships with clients, and achieving revenue targets.
· Identify and prospect potential clients within the fintech industry, including startups, established companies, and financial institutions, to promote and sell our payment gateway solutions.
· Develop and maintain strong relationships with key decision-makers, stakeholders, and partners to ensure a deep understanding of client needs and effectively position our payment gateway offerings.
· Understand the unique requirements of each client and tailor payment gateway solutions to address their specific needs, showcasing the value and benefits of our services.
· Maintain a deep understanding of our payment gateway products, features, and industry trends to effectively communicate their advantages to clients.
· Meet and exceed individual and team sales targets, contributing to the overall revenue goals of the department.
· Stay up-to-date with industry trends, market dynamics, and competitor activities to identify potential areas for business growth and maintain a competitive edge
· Work closely with cross-functional teams including marketing, product development, and customer support to ensure seamless customer onboarding and exceptional post-sales support.
· Effectively manage and update sales pipelines, activities, and progress using CRM tools.
· Provide regular sales reports, forecasts, and insights to management, highlighting achievements and potential areas for improvement
· Proactively seek opportunities for professional growth, staying current with industry advancements and sales techniques.
Qualifications:
- Bachelor's degree in Business, Marketing, Finance, or related field (or equivalent work experience).
- Proven track record of successful sales in the fintech, payment gateway, or related industry.
- Strong communication, negotiation, and interpersonal skills.
- Ability to understand complex technical concepts and effectively translate them to non-technical clients.
- Self-motivated, proactive, and able to work independently or as part of a team.
- Familiarity with CRM software and sales tools.
- Willingness to travel for client meetings and industry events as required.
- A customer care executive tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.
- The only aim is to ensure customer satisfaction by fulfilling their requirements.
- Should be confident in troubleshooting any such emerging queries and maintaining high standards.
- Good Convincing Skills.
- Good communication and interpersonal skills interactive communication.
- Document or maintain records of each and every interaction with the customers for future evaluation.
- Follow the procedure, and guidelines provided and implement it while troubleshooting queries.
- Proficiency in English is Mandatory.
- Find prospects and leads for our B2B SaaS product
- Investigate leads and find out about them as much as possible before contacting
- Consult with the sales and marketing team to ensure the efficiency
- Identify the most important sales KPIs
- Track and monitor your work
- Learn details about our ZONE product
- Understand all the prospect's needs, problems or wants
- Explain how our solutions align with their pain points
- Identify buyer persona profiles
- Prepare and present reports when needed
- Attend sales educational events and seminars
- Stay up to date with the latest sales trends and best practices
- Report to the management team
About:-
ShareNest is India’s first technology-enabled, asset-light marketplace that makes second home ownership accessible, affordable and enjoyable for everyone. ShareNest's vision is to enrich lives by democratizing second home ownership, making it enjoyable and making it accessible for all. Our innovative co-ownership model is a unique combination of owning an aspirational, fully managed second home along with the benefit of financial upside from real estate investment.
Founded by the Business Head of India's first PropTech Unicorn, ShareNest has secured $1.5 million in a seed round from marquee investors, industry leaders and unicorn founders which will help build a base for the business to scale it to new heights.
Roles & Responsibilities:-
-Present, promote and sell service using solid opinions to prospective clients.
-Perform cost-benefit and needs analysis of existing/potential clients to meet their
needs.
-Establish, develop and maintain positive business and customer relationships.
-Reach out to customer leads through cold calling.
-Expedite the resolution of customer problems and complaints to maximize
satisfaction.
-Achieve agreed-upon sales targets and outcomes within schedule.
-Coordinate sales effort with team members and other departments.
-Keep abreast of best practices and promotional trends.
-Continuously improve through feedback Roles and Responsibilities
Desired Candidate Profile :
-Must be a Graduate
-Good communication skills
-Good Convincing Power
-Good Presentation skills
-Real Estate Sector is Preferred
Location - Mumbai
-
This requirement is for an Inside Sales Experienced Professional
-
Must have experience working with Customers with India/MEA/USA markets
-
Proficient in Microsoft Office tools and applications.
-
Prospect call preparation including company background research and other pertinent lead or prospect information
-
Track and record opportunities into CRM daily; maintain a clean pipeline daily
-
Work closely with the demand generation team to ensure quality and feedback,
-
Qualify leads based on BANT parameters, Send proposal, Demo and take the deal to closure
-
Understand target customers business needs, and accurately articulate OneDirects' value proposition at all level
Qualifications:- Bachelor's degree or equivalent
- MBA will be a plus
- Previous experience into Inside Sales
- Experience with lead generation, prospecting and CRM systems
- Excellent Communication skills
- Software/Solution Sales background is preferred
- Revenue quota is a must
- Self-starter
- Must be a team player
- Strong work ethic and sense of commitment is a MUST
Job Summary
Immediate vacancy for fresher male & female candidates for Kolkata Howrah hooghly durgapur Mednipore Location.
Should be smart & Presentable
Its Full time & Permanent job.
Responsibilities and Duties
Maintain good relationship with the walk in customer in the bank branch
Move towards to high value customer for SBI bank Product & its benefit
KYC updation of SBI cards
No Field work
In House banking job
Note : Work inside the SBI bank work for SBI bank under company payroll
Key Skills
banking job, fresher, freshers, back office, backend, HS pass, data entry, bank job, finance, reception, front dest, customer care, HS pass, Undergraduate, Sales job, marketing job
Required Experience and Qualifications
HS pass or 10+2
good communication skill
Should be smart & Presentable
Age 18-32 years
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