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About the role:
Will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a professional manner. Ensuring customer satisfaction of the highest order.
Responsibilities:
• Handling customer queries and managing customer coordination
• Approach all queries with customer centric attitude
• Manage data and MIS reports
• Offering exceptional customer service and satisfaction
• Help build and improve processes
• Adhere to set standards of TAT and SLA
• Demonstrates customer empathy during all interactions with customers.
Candidate requirements:
• Min 1 to 3 years’ experience in a customer support role
• Can handle voice and non-voice process (chat, email, phone)
• Excellent interpersonal skills
• Excellent written and oral communication skills in English and Hindi
• A quick learner
• Ability to make high quality decisions & Multi task.
Qualification
• Bachelor's degree in Any filed
• 0-1 years experience in a customer support role
• CTC Compensation upto 2.50 LPA to 3.50 LPA

- Experience in Developing QlikView / Qlik Sense BI visualizations and dashboards. QlikSense and NPrintiing experience is a must.
- Strong knowledge of building Qlik Sense dashboards applying business rules and data validations.
- In-depth understanding of Qlik Sense Server Architecture, building QVDs and QVFs, applying business rules and data validations.
- Familiarity with charts and graphs, creating complex visualizations for dynamic aggregation Good Knowledge of Incremental data loading concepts and data modeling.
- Additionally, Qlik developers have to troubleshoot issues and provide the necessary solution

- Team player
- Must be able to demonstrate the work and data
- Support configuring solution requirements on the products; understand if any issues,diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives
- Logical thinking and problem-solving skills along with an ability to collaborate
- Ability to assess the current processes, identify improvement areas and suggest the technology solutions
Experience and Skills:
- Minimum a Bachelor’s degree.
- 3+ years of experience in Design and develop Microsoft Dynamics AX-based products.
- Customize and extend Microsoft Dynamics AX using Morph X& X++ and C#
- Good in writing Business logic and customizing existing functionalities
- Experience in ISV development
- Performing AX version upgrade
- Awareness of latest technologies and trends
- Good understanding on AX Architecture
- Experience in Integration projects (Power app, Logic App)
- Experience in Development with Best Practice.