We are looking for an enthusiastic IT Manager with minimum 5 years of direct consulting experience in a mixed computing (Mac + PC) startup environment and has a taste for variety, creativity, and chaos. Our work environment appeals to self directed, flexible team players that have great interpersonal skills, learn quickly, work smart, and play hard.
Their primary duties include analysing and diagnosing a company's IT infrastructure, understanding a client's business needs and designing and implementing a technology solution.
ABOUT COMPANYFounded by Tarang Sanghi, Sanghi Tech is a tech consulting firm based in Jaipur, Rajasthan (INDIA).
We offer wide variety of technology services tailored to our client's unique needs. We create high quality and scalable solutions across all stages of hardware and software setups — consultation, design, procurement, deployment, migration, and tech support.
For more details: www.sanghi.tech
ABOUT DEPARTMENTWe make awesome IT solutions using technology in creative ways and delivering the best user experience for all business requirements and provide business critical support. While ensuring all systems and applications run at peak performance. At, SanghiTech Technology & Security team work together, to secure all information and physical infrastructure.
THE PROJECT(s)Develop and deploy complete IT System backbone for our entire organisation and group businesses including, networking, security, storage and backup, user management etc.
Deploy a CRM system across various sales teams.
Establish key relationships with various hardware and software vendors.
SCENARIOEnvironment - Consulting Startup
Fresh - You'll be the first person on team.
AREA OF RESPONSIBILITIES*Planning & Strategy:
- To understand Business trends and anticipates client’s growing needs and requirements to deploy new and innovative technologies / systems / software / hardware.
- Assess pain-areas in which new technology, solutions and workflows can be implemented to improve efficiency and productivity.
- Policy Development - Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
- Plan & manage financial aspects of the IT Department , including purchasing & budgeting.
Security:
- Develop security standards, procedures, and guidelines for multiple platforms.
- Design, implement and upgrade secure solutions to meet employee needs while protecting the company's assets.
Solutions/Consulting:
- Analysing a company's IT system and infrastructure.
- Will evaluate and foster innovation, to deliver high impact IT solutions. By coordinating the, business process-integration, automation and operation of all IT systems across the company / clients.
Setups:
- It’s a startup. So, you’ll be expected to set up all initial IT Systems and Platforms from scratch.
- Research, test and deploy new solutions based on the requirements of different department across the company - Admin, HR, IT, Accounts, Sales, Client Relations, Marketing & Design.
- Manage - Monitor, maintain, develop, upgrade, and support all current and future IT systems, including workstations, operating systems, databases, telephones, software applications, and peripherals.
- Coordinate with vendor(s) - For specialised setups, be the company representative in supervising and coordination when an external agency is involved.
- Planning a timeline for completion of projects.
- Monitoring the success of IT solution, and producing detailed reports on the efficacy of the technology.
Maintenance/Helpdesk:IT Systems
- Test, flag and fix potential problems, inefficiencies and weaknesses in all IT platforms used across the company / clients.
- Be able to provide strong day-to-day server and workstation support .
- Periodic updates and maintenance of all the software used across different departments.
- Dealing with product faults and arranging repairs and replacements.
People
- You’ll be THE go to person for any kind of IT query.
- Employee support is the top priority with responsibilities that include answering, evaluating and prioritising incoming requests for assistance from users:
- Experiencing problems with hardware, software, networking, and other computer related technologies.
- Take download request from employees then, find and download all the resources requested. (Software, Tutorials, Videos etc).
- Installing computer equipment and software, working with users to recommend appropriate hardware and software upgrades.
- Handle all employee joining and exiting formalities, for a smooth experience.
- Training & Orientation of all employees - on all software platforms, feature updates, workflows and best practices.
Documentation
- Ensure the creation and maintenance of all written documentation, including system and user manuals, company wiki, license agreements, warranties, and modifications & upgrades.
- Develop standard operating procedures and best practices, including providing written protocols and guidance to IT staff and to end-users.
RequirementsYears of Relevant Experience 5+
Education & Work experience**
- We prioritise skills over degrees but B.E (Computer Science/ Computer Engg/ IT Engg.), MCA or equivalent education and experience is a bonus.
- Progressive IT experience, including experience in a multi-office environment.
- Previous experience building and supporting Operational and Business Support Systems is desired. From Ordering and Quoting tools, to Billing systems and invoicing.
- Some sort of certification and/or training on Mac based IT systems is, highly desired.
- Software and Technology-
- In depth knowledge and expertise of latest Microsoft and Mac OS & Server systems. Mobile Devices: iPhone, Android
- Google Apps for Business, Microsoft Office
- Experience in backup, restoration and NAS setup & management.
- Networking & Internet Technologies, Active Directory, Group Policy, DNS, DHCP, IIS, iSCSI, VPN
- SaaS Applications, Business Apps & Tools (CRM, POS, CMS, ERP etc.)
- Knowledge of Adobe Creative Suite / Design software is a bonus.
Qualities & Capabilities-Nature / Personality
- Hunger to learn and grow, with a can-do attitude and immense passion in technology and how it can enhance the way people work. Keeping current with the latest technologies and developments.
- A true “customer service” attitude is required along with excellent verbal/written communication skills, and strong time management/organisational skills.
- Good listener, confident personality, courteous and friendly manner, absolute integrity.
- Work to deadlines and adapt quickly to a fast changing environment.
- Should adhere to strict confidentiality in maintaining all company and client data.
Abilities
- Good organization skills and the ability to work closely in collaboration with all teams and external vendors.
- The ability to troubleshoot in a complex technical environment and to work with limited supervision is critical.
- The ability to manage expectations in a deadline driven culture (where a feeling of urgency is the norm) is vital in this role.
- Must possess a strong creatively ability to apply IT to solve business problems.
- Superior analytical, evaluative, technical, and problem-solving abilities.
- Knowledge
- IT Budget, Procurement and Vendor management.
- IT Infrastructure Management.
BenefitsCompetitive benefits and compensation will be provided.
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