Sales Development Representative (SDR) - India

Job Title: Technical Customer Success Manager

Location: Hybrid

Experience: 2-3 Years

Education: B.Tech (or equivalent technical degree)

About the Role:

We are looking for a Technical Customer Success Manager who can combine strong technical expertise with excellent relationship-building skills. The ideal candidate will ensure our customers achieve maximum value from our solutions, reduce churn, and identify opportunities for expansion. You'll work closely with both customers and internal teams to deliver seamless onboarding, provide technical guidance, and drive long-term customer success.

Key Responsibilities:

• Serve as the primary technical point of contact for assigned customers.

• Drive smooth onboarding and product implementation for new clients.

• Understand customer requirements and map them effectively to product features.

• Provide technical support and troubleshooting while ensuring quick resolution of issues.

• Build and maintain strong, trust-based relationships with customer stakeholders.

• Conduct regular health checks and business reviews to ensure customer satisfaction.

• Work closely with Product and Engineering teams to convey customer feedback.

• Proactively identify upsell/cross-sell opportunities and collaborate with sales teams.

• Monitor customer adoption, usage, and engagement metrics to ensure long-term retention.

• Create and share documentation, FAQs, and best practices to enable customers.

Required Qualifications & Skills:

• B.Tech (Engineering) graduate with 2-3 years of experience in Customer Success / Technical Support / Pre-Sales / Implementation.

• Strong technical acumen with the ability to understand software products, APIs, integrations, and workflows.

• Excellent problem-solving and troubleshooting skills.

• Outstanding communication and relationship-building abilities.

• Ability to manage multiple customer accounts simultaneously with attention to detail.

• Familiarity with Customer Success tools (e.g., HubSpot, Gainsight, Salesforce, or similar) is a plus.

• Proactive mindset with a focus on delivering customer outcomes and reducing churn.

What We Offer:

• Opportunity to work in a fast-growing, customer-centric company.

• Exposure to both technical and customer-facing responsibilities.

• Collaborative work environment with growth opportunities.

• Competitive salary and performance-based incentives.

As an employee of our company, you will collaborate with each department to create and deploy disruptive products. Come work at a growing company that offers great benefits with opportunities to move forward and learn alongside accomplished leaders. We're seeking an experienced and outstanding member of staff.

This position is both creative and rigorous by nature you need to think outside the box. We expect the candidate to be proactive and have a "get it done" spirit. To be successful, you will have solid solving problem skills.

Responsibilities

• Design & Develop Odoo Apps
• Translate requirements into clean and efficient code
• Analyze, diagnose and resolve errors relate to the applications.

Must Have

• Bachelor's Degree In Computers/MCA
• Object-oriented programming language
• Basics of Python/HTML/CSS/JS
• Highly creative and autonomous

Nice To Have

• Python/Javascript Knowledge
• Linux, Github
• Contribution in open source projects
• Strong communication skills

What's great in the job?

• Great team of smart people, in a friendly and open culture
• No dumb managers, no stupid tools to use, no rigid working hours
• No waste of time in enterprise processes, real responsibilities and autonomy
• Expand your knowledge of various business industries
• Create content that will help our users on a daily basis
• Real responsibilities and challenges in a fast evolving company

• 3+ Years of total experience in JavaScript related technologies including ReactJS, JQuery, front end integration with CSS3 and HTML5 .
• experience in HTML5 , CSS3 , & Web application development
• Strong understanding of modern development methodologies and best industry standards
• Experience writing/completing Unit Testing
• Experience working with APIs & RESTful APIs
• Experience working in Agile3

Skills: 

Strong knowledge of MYSQL/PostGreSQL; Knowledge of MongoDB, Redis, Couch DB is preferred. 

Expertise in application development, databases, version control, and deployment. Skill - Node.js, 

Experience of AWS or GCP - especially services such as Lambda or google app engine 

Solid grasp of Service-oriented architecture. Web Services implementation on a medium to large scale 

Solid understanding of scaling mobile app services. Having worked the backend of an Android app is preferred 

Culture: 

Ability to work independently with minimal supervision 

Happy to deal with, and contribute to, an environment of daily builds Has worked in small teams, is versatile. Work within short timelines and be receptive to business needs. Can work closely with Digital, Product, Operations teams. 

Desirable Social Attributes: 

Has contributed to one or more Open Source projects through own initiative. Has provided a high quality answer to a question posted on StackOverflow. 

Role: 

As a Software Developer who would work independently, the candidate is expected actively acquire problems and deliver solutions as well as guide the team technically. Such a problem solver would obviously be a self starter with a high level of curiosity rather than a programming language specialist. 

He/she would be required to produce software of the highest quality through self-discipline, clear and engaged communication, and attention to detail. The role would include custom web application development on (most typically on Node.js and PHP/Python), databases (most typically MySql and MongoDb), version control (github), testing (necessarily through test scripts written before code is written), daily builds and eventual deployment onto AWS or GCP. 

Attributes of the ideal candidate: 

Highly productive software developer with the proven aptitude to understand and apply technology 

Determination to succeed despite obstacles and challenges, and a positive attitude favoring achievement of goals over open-ended investigation 

Always learning, evolving, and sharing what you know 

Inspired by complex, varied problems and rapid change 

Open-minded, flexible, and curious about new and better ideas

Introduction

http://www.synapsica.com/">Synapsica is a https://yourstory.com/2021/06/funding-alert-synapsica-healthcare-ivycap-ventures-endiya-partners/">series-A funded HealthTech startup founded by alumni from IIT Kharagpur, AIIMS New Delhi, and IIM Ahmedabad. We believe healthcare needs to be transparent and objective while being affordable. Every patient has the right to know exactly what is happening in their bodies and they don't have to rely on cryptic 2 liners given to them as a diagnosis. 

Towards this aim, we are building an artificial intelligence enabled cloud based platform to analyse medical images and create v2.0 of advanced radiology reporting.  We are backed by IvyCap, Endia Partners, YCombinator and other investors from India, US, and Japan. We are proud to have GE and The Spinal Kinetics as our partners. Here’s a small sample of what we’re building: https://www.youtube.com/watch?v=FR6a94Tqqls">https://www.youtube.com/watch?v=FR6a94Tqqls

Your Roles and Responsibilities

The senior product manager will own end-to-end delivery of Synapisca’s AI based radiology products including defining scope, creating wireframes, creating execution plan, product launch, feedback incorporation and iterations. In this role you would not only get to flex your skills but also learn to thrive in a fast-paced start-up environment with a high degree of autonomy. This cross-functional leadership position requires you to work closely with the Engineering, Design, Category Management and Marketing teams to bring new products to life.

Being comfortable in the chaos of a fast-paced environment, dealing with ambiguity, a penchant for innovation, an innate ability to get into details and drive execution excellence is essential to success in this profile.The candidate must be creative, ask questions, and be comfortable challenging the status quo. The position is based in our Bangalore office.

Primary Responsibilities

• Building and executing new initiatives and roadmaps for retention and increasing customer lifetime value.
• Understand the healthcare market, customers and build business cases for new product opportunities.
• Listen to the users on a regular basis and figure out the opportunities to solve their problems.
• Manage product lifecycle from ideation to launch and beyond which would include liaising with multiple stake-holders.
• Work closely with partners and clients from 4 continents to localize the product builds as per their need and ensure adoption of the new features.
• Use data, creativity, and experimentation to constantly improve the product experience
• Plan product reviews with engineering teams and reviews with leadership. 
• Work on product roadmap, backlog, and deliverables. 
• Create and socialize artifacts that clearly communicate requirements including BRDs, user flows, and prototypes.  
• Formulate hypotheses and quickly validate with prototypes, user feedback, and experimentation.  
• Work with customers, support, and engineering teams to handle and resolve any critical customer issues that arise.

Requirements

• 5+ years in software product management with a consistent record of timely and quality delivery of software products
• Experience in one or more of the following is a plus: SaaS, HealthTech, Enterprise products etc.
• High bias for action with demonstrable history of identifying and resolving cross-project interdependencies
• Ability to juggle several initiatives and shift priorities as needed
• Exceptional communication skills (verbal and written communication) with a knack for storytelling
• Data Driven with proficiency on data querying and analysis.
• Experience with tools like SQL, Excel, Tableau, Qlikview etc. is preferred
• Have prior experience in the development team and understand how modern development frameworks function.
• Passionate about translating customer needs to usable design and process flows for growth levers and optimization.
• Have Good understanding of funnels, agile & sprints, and wireframes.
• Have the attitude to be comfortable with ambiguity and have the skill to transform broad ideas into action plans and display Empathy towards users and also your colleagues.
• Understand how the application functions and the technicalities around it.
• Have familiarity with tools like Google data studio, Firebase, Google Analytics, Product Analytics tools, Sketch and Figma.
• Love analytics and very frequent experimentation

We are looking for a Motion Graphic Designer, with up-to-date tool subject knowledge and trends, to design solutions with high visual impact.

Roles And Responsibilities

• Ability to understand complex products and convert to graphical representations within timelines while maintaining quality
• Create videos from concept to production. Should be able to ideate, storyboard, script, and illustrate animate the video
• Create gif banners, motion graphics, social media short videos, product explainer videos, presentations, etc.
• Understand the product(s) to capture the essence as well as understand the target audience to capture their interest.

What We Are Looking For

• Freshers or 1 year Experienced Candidate
• Proficient with Adobe Photoshop, Illustrator, After Effects, Premiere Pro
• Strong digital design background
• Strong portfolio to showcase creativity and ability to tell stories through illustrations, videos, motion graphics, and - - editing skills
• Creative, ownership driven and has communication presentation skills.

Responsibilities

• Writing scalable, robust,, testable, efficient, and easily maintainable code
• Translating software requirements into stable, working, high performance software
• Playing a key role in architectural and design decisions, building toward an efficient micro services distributed architecture

Skills

• Strong knowledge of Goprogramming language, paradigms, constructs, and idioms
• Knowledge of Goroutine and channel patterns
• Experience with the full suite of Goframeworks and tools, including:
• Dependency management tools such as Godep, Sltr, etc.
• Go’s templating language
• Go’s code generation tools, such as Stringer
• Popular Goweb frameworks, such as Revel,Gin
• Router packages, such as Gorilla Mux
• Ability to write clean and effective Godoc comments
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)
• Good Written and Verbal communications.