customer care excutive

Role: Salesforce Developer – Agentforce

Experience: 7+ Years

Location: Remote

Job Description

We are looking for an experienced Salesforce Developer – Agentforce with strong expertise in Experience Cloud and AI-powered chat implementations. The ideal candidate should have hands-on experience building externally facing chat solutions integrated with Agentforce AI and Data Cloud.

Key Focus Areas

• Externally Facing Chat
• Multilingual Support
• Knowledge Base Integration
• Prompt Templates
• Grounding

Experience Cloud

• CSS
• LWC (Lightning Web Components)
• Apex
• JavaScript
• Chat implementation on Experience Cloud Sites

Ø Bots

Ø Agentforce

Data Cloud

• Agentforce integrations
• Search Retrievers
• Data Library

Specific Use Cases

• Worked on an externally facing MIAW (Messaging for In-App and Web) Chat Bot using Agentforce AI to interact with users.
• Implemented:

Ø Prompt Templates

Ø Answer Questions with Knowledge

Ø Flex Templates

• Made external API calls from an Agentforce Agent using:

Ø Flow

Ø Apex

1. Relevant Experience required 3 to 5 years.
2. Strong proficiency in python programming language along with expertise in backend development framework such as
3. Django or Flask. (DSA and Design patterns are mandatory).
4. Hand on Experience in REST API development and database such as PostgreSQL.
5. Good knowledge of versions control systems like GIT, Bitbucket
6. Implementation testing strategies such as unit testing (PyTest), integration testing and end to end testing 
7. Basic knowledge of Docker/Podman and Jenkins.
8. Good have if they basic knowledge in Mainframe tech such JCL, and TWs.

Company Overview:

Propel is an innovative and fast-growing software development company specializing in designing and building enterprise applications. Our commitment to excellence and passion for technology has positioned us as a leader in our domain.  

We are searching for a talented Senior Architect to join our dynamic team and lead our efforts in scaling and optimizing our software solutions. 

Key Responsibilities: 

• Diverse Architectural Expertise: Drive solutions using various architectures, including SOA, Enterprise application, Microservices, event-driven, and distributed systems. Utilize experience in big data systems like Spark, Hadoop, and Cassandra to model and design distributed architectures. 
• Comprehensive Cloud Mastery: Demonstrate expertise in cloud architectures (SaaS, PaaS, IaaS) across platforms including AWS, Azure, and Google Cloud. Lead legacy system migration to these cloud infrastructures. 
• Containerization & Orchestration Excellence: Design highly scalable applications using Docker containers, optimizing with Kubernetes orchestration. 
• Solution Development: Lead the end-to-end solutioning process, from proof of concept to implementation, tackling complex business challenges with innovative technical solutions. 
• Data Management & Security: Oversee the creation and management of data pipelines using strategies like ETL, ELT, and CDC in various modes. Design data warehouses, ensuring security for Data at Rest and Data in Transit. Implement data encryption strategies utilizing algorithms like AES, DES, MD5, and SHA1. Ensure secure access through identity platforms like ADFS, Auth0, and Okta, along with Single Sign-on and Single Sign-Off integrations. 
• Compliance & Standards: Architect and design solutions ensuring compliance with regulations like HIPAA and GDPR. Advocate for and ensure adherence to best practices in development and DevOps, encompassing project management tools, version control systems, CI/CD pipelines, static code analyzers, and more. 
• Version Control & Collaboration Tools: Ensure best practices in utilizing software version control systems and software delivery platforms, enhancing team collaboration and project tracking. 
• Business Alignment: Engage proactively with stakeholders and product managers to define and translate business requirements into technical specifications, ensuring alignment and value delivery. 

Technical Skillset: 

• Web Technologies: J2EE, Servlets, DotNet, Python, HTML5, CSS5, ReactJS, TypeScript, Javascript, Bootstrap, Node.JS, Express JS, JSON, XML 
• Frameworks: Spring Framework, DotNet Core, Flask, Angular OR ReactJS 
• Languages: C#, Java, Python, Scala (Expertise in any 3, familiarity with others)
• Testing Tools: Selenium, Cypress, JMeter, Gatling 
• Databases: MS SQL, PostgreSQL, MySQL, Cassandra, MongoDB, Redis, ElasticSearch 
• Distributed Systems: Apache Spark, Hadoop, or any others 
• Containerization & Orchestration: Docker, DockerHub, Kubernetes 
• Identity Platforms: ADFS, Auth0, Okta 
• Web/ App Servers: Nginx, Apache, JBoss, Tomcat, IIS, Websphere (Anyone or more) 
• Cloud Platforms: AWS, Azure, Google (Anyone or more) 
• Version Control: SVN, CVS, GitHub, GitLab, Bitbucket (Anyone or more) 
• Code Analysis Tools: SonarQube, Veracode 
• CI/ CD Tools: Jenkins, Bitbucket Pipelines 
• Build & Dependency Management: Maven, SBT, YARN, NPM, WebPack 

What are we looking for?

1. Proficiency in English

2. Thorough understanding of marketing and negotiating techniques

3. Fast learner and passion for sales

4. Self-motivated with a results-driven approach

5. Proven experience in sales or relevant roles is a plus

6. A friendly and energetic personality with a customer service focus

Criteria

1. Willing to work 5 days a week in a fast-paced startup

2. Ready to work from Office and join immediately.

Roles and Responsibility

Utilize design tools and processes to create new product design elements Participate in peer reviews of design work to evaluate design techniques and overall success in meeting the compelling user experience objectives Lead the enhancement the current design system containing our re-usable design elements and components, style guide, WCAG compliance standards, and developer instructions Work with team members of all levels to complete daily tasks, share design and development knowledge, follow-up and escalate issues appropriately, and recommend design and process enhancement Take part in user-centered design methods including user research & synthesis, exploration, story-telling, detailed design, journey mapping and prototyping Design and present findings to the business on 2 to 3 actionable items to enhance the customer experience Create and communicate your design and user experience insights to company leaders Document design notes, element construction, development processes, and other supporting materials Manage project plans, feature design and delivery Work alongside a UX Designer to conduct user research into how users work through data entry forms and obtain user feedback on existing designs that will help inform new design improvements

• gathering and analyzing user/business system requirements, Participate in design meetings and consult with clients to refine, test and debug programs to meet business.
• Develop, test and implement new software programs
• Identifying areas for modification in existing programs and subsequently developing these modifications
• Clearly and regularly communicate with management and technical support colleagues
• Design and Applications, Web Sites, Data Communication Processes and User Interfaces
• Writing and implementing efficient code
• Determining operational practicality
• Test, maintain and recommend software improvements to ensure strong functionality and optimization
• Working closely with other developers, UX designers, business and systems analysts
• Analyze user requirements , Make good technical decisions that provide solutions to business challenges
• achieve resolution to outstanding problems or issues
• Communicate effectively and professionally in all forms of communication with internal and external customers
• Possess strong problem solving and decision making skills while using good judgment

SquareShift is a young and fast-growing cloud consulting company, solving cloud challenges through excellence in technology, thought leadership, and quality in execution. We are HQ in Singapore, with a world-class engineering team in India. 

Founded by serial entrepreneurs, we are a team of tech-enthusiasts who have strong expertise in enterprise product development and cloud technologies. As an early and core member of the team, you will work with founders, client business owners and will own organisations marketing efforts. 

Your responsibilities would include:

• Develop and implement overarching outbound sales and business development strategy, sales processes, structure, and best practices across the company
• Generate new leads, identify and contact decision-makers, screen potential business opportunities, select the deals inline with strategies, and lead and facilitate pitch logistics 
• Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets
• Have a disciplined approach to pipeline development through leveraging Marketing, Channel partners, Customers, Sales Development team and their own ability to organically prospect.
• Identify key influencers and decision makers at target companies and convince them on the benefits of our solutions
• Develop an overall account strategy that will lead to a well-executed, team based selling effort.
• Continuous follow-ups with prospects and clients
• Take a lead role in the development of proposals and presentations for new business materials to create and nurture business opportunities and partnerships
• Identify trends and customer needs, building a short/medium/long-term sales pipeline in accordance with targets
• Create company intro and pitch for service or product demo as and when required  
• Write a pitch for email and social media and other assets 
• Assist in the coordination and implementation of marketing strategies, and delegate tasks that achieve strategic goals

Job Requirements:

• 3+ years of experience in the IT industry
• Historical track record of success in business development
• Experience with marketing & business development for software development services
• Self-directing and agile, with the ability to quickly pivot strategies, as needed.
• Passionate, creative thinker with exceptional analytical skills. 
• Team player with superb collaboration and communication skills. 
• Outstanding communication and interpersonal skills.
• Keep current with business development strategies, best practices, and associated resources

Skills & Competencies

• Excellent writing and communication skills
• Interpersonal skills and ability to build rapport with clients
• Strong knowledge of email marketing & other outbound campaign tools
• Ability to identify potential leads
• Ability to prepare PPTs for clients 
• Critical thinking skills
• Knowledge of sales management, marketing, strategic management, and business planning

Why SquareShift?

We firmly believe that our growth, long term success & wellbeing as an organization are a direct outcome of the culture and teamwork. At SquareShift, you can expect,

• High-growth, collaborative environment with diverse and inclusive teams
• Continuous learning, enrichment, and development opportunities
• Competitive pay and allowances for professional development 
• Flexible time off to relax and recharge

Website - https://www.squareshift.co/">squareshift.co 

We have an urgent Job Opening for Public Relations @ Andheri (West)

Job Description:

• Conduct meeting - offline and online with potential & Existing clients.
• Conduct knowledge dissemination sessions, legal aid workshops, and presentations.
• Create and deliver press releases, media relations content, case studies, white papers, executive bios, corporate newsletter content, social media content, and speaking proposals.
• Create company literature and other forms of communication.
• Create marketing and promotional materials, both print and electronic.
• Work with advertisers for timely and useable ad submissions, Copy edit, proofread, and revise communications.
• Design and launch email marketing campaigns.
• Promote products and services through public relations initiatives.
• Develop marketing communications campaigns.
• Research media coverage and industry trends.
• Conduct extensive media outreach.
• Coordinate conference, trade shows, and press interviews.
• If interested please apply

• This is mainly a full stack position .net or Java experience
• Full Stack Experience in Angular 5+ along with Dot Net is preferred
• Dot Net experience in C#,Entity framework in Postgre SQL,Restful web services,Azure and AWS cloud solutions,HTML5,CSS3,JavaScript and Bootstrap and Angular