customer care excutive

• To be successful as a Telemarketer you should have a positive attitude and excellent telephone etiquette.
• The ideal Telemarketer will remain calm and professional under pressure and always treat clients with respect.
• Contact potential clients telephonically.
• Read the prepared script when pitching the company's products and services.
• Provide any information that the client requests.

• Roles & Responsibilities
• Job Purpose:
• 
  
• To manage the store operations of the respective store efficiently and run it as a successful unit through effective stock management, visual merchandising and achieve the desired sales targets while ensuring the customer service of highest standards.
• 
  
• Job Context & Major Challenges:
• 
  
• A store manager has to manage the storel operations, and at the same time achieve the sales target within a stipulated budget allocated for the store. The store manager has to manage the relationship with the visual merchandising team, projects ,HR ,buying team to ensure that the upkeep training, recruitment, the maintenance of the store are proper, and has to report to the regional manager .
• The major challenges of the jobholder are:
• Lack of responsibility shown by the CCAs after few months of recruitment, low discipline levels • Screening of right candidate for accurate hiring
• Consistency of the sales inspite of daily challenges
• Consistency in delivery TC Experience daily
• Inventory management
• Rostering / people management / grievance
• Accountabilities
• Establish rapport with potential and actual customers on a daily basis • Ensure clean and safe environment for the customer
• Ensures Daily capture of customer information & Bill linking – identify gaps and suggest improvement
• Looks into pattern of information and draw inference on customer types /likings/trends /quality of information captured
• Thank you cards / Calls – process adhered to ( Tracking and ensuring business results and quality call outs
• Ensure every customer gets TC delight 100% adherence of experience delivered
• Ensure that customers become repeat customers once they enter the store.Personally develop relations with top 50 customers of the store • Track customer sales closely across segments /types on a weekly basis • Supervise customer needs and looks at new ideas to delight.
• Performance chats on a monthly basis with individuals
• 24 hours resolution for crew grievance /if escalation to close within 7 days
• Take the initiative at the store level to improve the employee engagement
• Ensure Development plan for Coache’s and their teams is managed well on a quarterly basis..
• Appraisals – Quarterly chats on performance as per KRA
• Ensure there is development plan prepared for all store

People Management

Motivate the staff during the morning briefing about daily sales targets • Rostering , Schedule shifts and ensure punctuality of staff

HR Overview

• Screening for New hires as per Evaluation matrix
• Closure of timely recruitments
• Monthly StoreTraining Calendar adhered to , and gaps are filled on a monthly basis
• Weekly Audits and check on understanding on new joinee training • Ensure 100% adherence that every customer get TC Delight - manages evaluations and trainings for the team - issues with customers sorted within 24 hours - Observes coaches and ASM and take inputs for their Teams - Training needs identified and discussed with L&D for resolution

Visual Merchandising

• Implementation of the plan along with the VM champ
• VM changes at the suitable times in the store
• Replenishment of stocks on the floor
• Ensure VM Guidelines are met before store opening and during the day • Ensures daily actions are taken on VM opening checklist
• Window Maintenance – Ensures standards are met – does a walk thru twice a day
• Gives feedback on sections before pictures are taken and sent to HO • Display change – ensures activity done and time lines adhered to • Fixture maintainace –ensures problems are timely fixed.
• New GTM Window installations – timely done
• Track sales from merchandise going to stylists

Standard Operating Procedures

• Ensures that store opening/closing standards are followed properly,if gaps helps improve system
• Drives Store PnL
• Responsible for personnel planning, work hours, store / team holiday plan
• Inventory management and planning for each product category • Drives Store CRM Managements
• Ensure Timely closure on MIS / Reports Etc Ensure that the housekeeping staff follows the checklist properly
• Control mechanical maintenance of lights, air-system, electrical equipment

Accountabilities

• Reports property damage, request needed repairs within company time frames
• Conducts monthly meetings with different stakeholders
• Ensure proper installation of signage display façade properly cleaned • Daily Counts – Supervision of accuracy and timely reports sent. • Inward /Outward – Resigters maintained ,weekly supervision on dispatch / signs off on compliance
• Manages External Relations –Landlords / Mall team/ vendors

Cost Management

• Schedule the expenditures for the month(petty cash management)
• Follow the preventive maintenance schedule to reduce the costs
• Maintain the safety, energy consumption, and expenses reports
• Control costs incurred on the services provided by the vendors
• Control cash deposits and submission of credit slips on a daily basis
• Maintain records pertaining to customer discounts, schemes
• DMS – Supervision of DMS entry weekly and sufficient funds for store to run

Achievement of sales targets

• Explain & drive the sales targets to Managers on a daily basis • Coordinates with RM on Monthly Targets
• Contribute to the team efforts for accomplishing desired results by setting objectives and directions for KPI’s ,category revenue, competiton analysis,market trends
• Analyze sales very 3 hours to better daily performance
• SMS to be sent to the RM as required
• Motivate store team to achieve daily targets
• Understand Business on a MTD/WTD/FTDbasis and briefs coaches .

Shrinkage control

• Ensure the global count is done accurately on a daily basis and reports sent to HO
• Ensure that nobody from the staff indulges in pilferage and other activities
• Co-ordinate with security guard & staff to keep a watchful eye on customers
• Anticipate problems & preempt them by coming up with creative solutions
• Constantly identifies areas of improvement, takes initiative to drive them

People Management- Demonstrates ability to holistically monitor various HR analytics like workforce planning, staffing levels, engagement scores, salary costs, attrition levels

Competencies- Works with individuals to identify areas of development, works to improve them

Work Standards- Sets standards for excellence to achieve a high level of quality • Accepts responsibility of outcomes of one’s work; admits mistakes and refocuses efforts

Provides encouragement and support to others in accepting responsibility; does not accept others’ denial responsibility without questioning

Raises the bar and repeatedly encourages the team to continually improve. Allocates appropriate resources to get the work done • Provides clear, thorough & timely feedback on work performance to individuals.

Gets Results- Raises the bar and repeatedly encourages the team to continually improve. Allocates appropriate resources to get the work done • Provides clear, thorough & timely feedback on work performance to individuals

Customer Relations- Works to educate the customers so that they are fully aware of products Establishes good interpersonal relationships by helping people feel valued

Handles upset customers by hearing the customer, empathizing, apologizing, and taking personal responsibility for resolving customer problems/issues

Team Work- Builds strong teams that capitalize on differences in expertise, competencies

Champions collaborative team working across departments/ functions • Proactively works with colleagues to develop solutions to their issues

Job Title: Demo sales associate (DSA) - Inside Sales Location: Koramangala, Bangalore (Work from Office) Employment type: Permanent Incentives structure: Weekly (Every Friday) Salary : 7.4Lac per annum ( (5 LPA fixed + 2.4 LPA variable) Working Days: 6 days (Tuesday -Sunday) Experience:- 0-1yrs Mondays weekoff

JOB DESCRIPTION

 This is an individual contributor role in a high performance target-driven sales environment that emphasizes on selling unique programs designed for children in ages 6-14 years. Your role will start with contacting parents over the phone and convincing them to enrol their children to WizKlub programs.  Candidates should be willing to talk to 60-70 customers everyday over the phone - video calling pitching WizKlub programs and regular sales follow-ups to drive admissions / sales.  Candidates will be taking up revenue responsibility to drive 5-7 lakh revenue (Sales) per month. Prefer candidates who have worked on revenue targets in the earlier organizations.  Should be working 6 days a week, Mondays week-off.  Should be able to build rapport with customers (Parents) by understanding Customer profile & problems to explain the implication of ineffective learning methods and explain the benefits of WizKlub programs.

Location: Remote - based in India

Plobal Apps is a SaaS platform that helps online stores build mobile apps in minutes with zero code. We help brands leverage their mobile app as a strong revenue channel for their business. As one of the largest app builders in the Shopify ecosystem, we power mobile apps for some of the world's fastest growing brands like Steve Madden, Forever 21, Kyte Baby, and Show Me Your Mumu. We enable mobile commerce journeys and help our merchants drive installs, engage customers and scale their revenue.

We closed our seed funding round in 2021 backed by Bessemer Venture Partners and Elevation Capital, and are now looking at aggressively scaling our business.

About the Role

Position: Sales Representative, SMB (Asia & Middle East)

Location: Pune (Remote) 

Timings : Must be able to work in the eastern time zone to overlap with key stakeholders 

What You Will Do:

• Identify and target SMB customers in Asia and the Middle East, with a focus on India.
• Conduct market research to understand SMB needs and buying behaviors.
• Generate leads through proactive outreach, leveraging various channels.
• Deliver compelling product demonstrations and presentations.
• Tailor solutions to address customer requirements and ensure satisfaction.
• Build and maintain strong customer relationships.
• Collaborate with cross-functional teams to align sales efforts.
• Stay updated on industry trends and provide insights for sales strategies.
• Meet or exceed sales targets, driving revenue growth.
• Maintain accurate records and provide regular sales reports.

Who we are looking for:

• Bachelor's degree in business, marketing, or related field.
• 2-3 years of B2B SaaS sales experience in India.
• Strong understanding of the SMB market in Asia, specifically India.
• Excellent communication and interpersonal skills.
• Results-driven with a focus on customer satisfaction.
• Self-motivated and able to work independently or in a team.
• Proficiency in CRM systems (ideally Salesforce) and sales productivity tools (ie. Outreach).
• Willingness to travel within assigned regions.
• Fluency in English, additional language skills a plus.

Benefits:

• Remote first work culture
• Health Insurance Coverage of INR 5,00,000 
• 21 Paid Personal leaves + 10 Paid National Holidays per calendar year
• Maternity and Paternity Leave

Ready to help us build the next generation of mobile commerce?

• Generate leads through marketing, lead gen tools, cold calling, events, existing customer outreach
• Locate the right person in the organization and Make the first pitch
• Send solutions and Services marketing collateral/ material over email
• Follow up, pitch, and convince the customer to try us/take a demo of services wherever we offer.
• Schedule an online meeting or discussion or chat with interested suspects through skype/Chat/phone for the sales closure team
• Develop and prospect sales opportunities as well as work on company-provided sales leads
• Manage a complex sales cycle with multiple decision-makers and present cost-benefit analyses to stakeholders
• Use our sales CRM tool, and update it at every step of the process.
• Maintain and build up a regular ongoing relationship with your suspects through skype, LinkedIn and other online social network sites sources
• Validate Leads by following our Sales qualification process
• Responsible for Data Mining and Market Research through the internet, Building databases, and Proficient in secondary research.
• Act as one point of contact for all client queries from Pre-Sales to Post Sales till project delivery and involved in strategic planning for the generation of inbound/ outbound leads & targeting to produce max revenue growth.
• Maintain and expand the database of prospects within the assigned territory
• Interested Candidates skype me your CV @ sscool07

Mandatory Face-to-Face Interviews Only Conducted

Work Location: Bangalore - Basavanagudi-WFO

Salary Upto 4 LPA

Job Details:

Employment: Full Time

Location: Basavanagudi, Bangalore

Industry: Education Management, Career Counselling,

Responsibilities:

• Identifying and contacting prospective customers through a variety of channels, such as cold calling, networking, and referrals.

• Creating and putting into practice sales strategies to achieve and exceed revenue goals.

• Keeping up-to-date sales records, reporting on sales indicators, and tracking progress toward goals.

• Working together with cross-functional teams, such as those for product development and marketing, to enhance the general sales process and customer experience.

Requirements:

• Bachelor's degree in business, marketing, or a similar subject is required,
• strong interpersonal and communication abilities.
• strong aptitude for planning and time management
• competent with CRM and Microsoft Office

Perks and benefits:

• Monthly incentives
• Indoor work environment
• Paid time off
• Health insurance
• PF

Additional benefits:

• Laptop
• Mobile
• Internet

Roles and Responsibilities:

• Establish viable opportunities.
• Generate new leads using cold calling, email marketing, social media, and other relevant marketing channels.
• Score the viability of an interested lead for the sales team.
• Classify hot, warm, and cold leads based on their need, budget, and decision-making capabilities. Accordingly, take the necessary steps to convert hot leads and nurture warm and cold leads.
• Organise and keep the lead status updated in the CRM software.
• Proficient in Lead generation through email, outreach platforms and data search tool like LikedIn; Sales Navigator
• Follow company decorum at all times when representing the organisation.

Desired Candidate Profile:

• A graduate in any stream (10+2+3 regular education)
• 3-5 years of experience in lead generation and prospecting
• Effective communication skills 

• Proficiency with CRM software

• Customer-focused and adaptable to different personality types
• Have the ability to multitask, set priorities and manage time effectively
• In-bound & Out-bound lead generation experience
• data building and data mining using search tools
• Excellent client servicing skills
• Top-notch verbal and written communication skills

Location : Noida/ Delhi
Notice Period : Immediate