customer care excutive

Project Estimator (Appraisal & Estimation)

Job Location: Mumbai / Pune

Key Responsibilities:

A. Project Estimation (Pre-Tender)

• Study tender drawings, specifications, BOQs, and scope documents for façade works.
• Prepare detailed cost estimates for unitized, semi-unitized, stick systems, skylights, ACP, glazing, louvers, and special façades.
• Perform quantity take-offs from architectural and façade shop drawings.
• Prepare rate analysis for aluminium profiles, glass, hardware, sealants, accessories, and installation.
• Coordinate with design, procurement, and vendors for technical clarifications and budgetary quotes.
• Evaluate subcontractor and supplier quotations and carry out techno-commercial comparisons.
• Identify project risks, assumptions, exclusions, and opportunities during estimation.
• Support tender submissions, value engineering proposals, and bid negotiations.

B. Project Appraisal (Post-Award)

• Prepare detailed project appraisal / cost break-up immediately after order award.
• Finalize project budget aligned with contract value and approved specifications.
• Compare tender estimate vs final appraisal vs execution budget.
• Identify margin gaps, risk items, and cost-sensitive components.
• Define target rates for procurement and subcontracting.
• Prepare cash flow forecasts and billing milestones for façade works.
• Hand over commercial and cost data to the project execution team.

C. Cost Control & Performance Monitoring

• Monitor actual cost vs appraisal budget during execution.
• Support variation pricing, change order evaluation, and claim preparation.
• Assist in project profitability analysis and post-completion cost review.
• Maintain historical cost database for future estimations.

D. Coordination & Reporting

• Coordinate with projects, planning, procurement, and finance teams.
• Prepare management reports on project margins, cost trends, and risk exposure.
• Participate in project review meetings and value engineering discussions.

Qualifications & Experience:

• Education:
• B.E. / B.Tech / Diploma in Civil / Mechanical / Structural Engineering
• Experience:
• 2–6 years in façade estimation and commercial management
• Strong exposure to unitized curtain wall systems preferred

Technical Skills:

• Proficiency in AutoCAD, MS Excel (advanced), MS Word
• Experience with façade estimation tools / ERP systems (preferred)
• Knowledge of aluminium extrusion systems, glass specifications, façade testing norms

Strong understanding of Indian façade contracting practices and BOQ structures

Join us at Springer Capital, a corporate inclusion training company dedicated to promoting diversity and equity within the workplace.

Our mission is to transform organizational cultures and achieve justice by creating environments where every individual is valued and feels a sense of belonging. Through providing training for workplace inclusion, understanding microaggressions, mitigating bias, and cultural literacy, Springer Capital seeks to eliminate bias and establish a just, fair working environment.

As a Human Resources and Administrative Assistant Intern, you will be focusing on supporting HR processes and providing administrative assistance to ensure smooth daily operations. Your responsibilities will include assisting with recruitment activities, maintaining employee records, coordinating meetings, and supporting internal communications. Since HR and administration are integral to the functioning of the organization, you will have the opportunity to work closely with multiple departments across Springer Capital, gaining experience in both people management and operational support.

Position Responsibilities :

Job Description

We are seeking a highly motivated c to join our Infrastructure team. This is a hands-on role for someone who enjoys day-to-day infrastructure operations (servers, storage, tickets) and is passionate about transforming manual processes into intelligent, automated workflows using GenAI and modern automation platforms.

The ideal candidate has a strong engineering and scripting background, thrives in collaborative environments, and is excited to work closely with infrastructure engineers and team leads to understand how work gets done today—and then automate it.

This role blends traditional infrastructure operations with next‑generation automation, making it ideal for someone who wants to shape the future of infrastructure operations using platforms such as Power Platform, Tines, and GenAI tools (e.g., Claude).

Key Responsibilities

Infrastructure Operations (Core)

• Perform day-to-day infrastructure operations, including:
• Server provisioning and builds (Windows/Linux)
• Storage administration and lifecycle tasks
• Incident, request, and problem tickets via ITSM platforms
• Support operational hygiene such as patching, compliance checks, renewals, and standard infra maintenance
• Participate in on-call rotations and operational escalations as required

Automation & GenAI Enablement (Primary Focus)

• Identify repetitive, manual, or error-prone infrastructure processes and automate them end-to-end
• Work directly with infrastructure engineers, SMEs, and team leads to:
• Understand current-state processes
• Map workflows and decision points
• Translate them into automated and AI-assisted solutions
• Design and build automation using:
• Microsoft Power Platform (Power Automate, Logic Apps, Copilot Studio)
• Tines for event-driven and security/infrastructure workflows
• GenAI tools (e.g., Claude, Copilot) for decision support, ticket enrichment, summarization, and remediation logic
• Integrate automation with infrastructure and ITSM tools (ServiceNow, scripting engines, APIs, schedulers)

Engineering & Scripting

• Develop and maintain scripts and automation using:
• PowerShell (primary)
• Python, Bash, or similar languages (as applicable)
• Build reusable automation components, libraries, and templates
• Implement guardrails, logging, error handling, and rollback mechanisms
• Create documentation, runbooks, and knowledge articles for automated workflows

Collaboration & Continuous Improvement

• Partner with cross-functional teams (server, storage, network, security, endpoint) to standardize and automate shared workflows
• Continuously look for opportunities to apply AI for:
• Ticket triage and enrichment
• Root cause analysis
• Compliance drift detection
• Infrastructure lifecycle insights
• Track and communicate automation outcomes (time saved, risk reduced, ticket volume decreased)

Required Qualifications

• 5+ years of experience in infrastructure operations (servers, storage, virtualization, or cloud)
• Strong scripting and automation skills (PowerShell required; Python preferred)
• Hands-on experience with infrastructure workflows such as provisioning, patching, compliance, and lifecycle management
• Demonstrated ability to analyze processes and convert them into automated solutions
• Experience working directly with engineers and technical stakeholders to improve operational processes
• Comfort using APIs, webhooks, and integrating multiple systems

Preferred Qualifications

• Experience with Power Platform, Logic Apps, or similar low-code automation tools
• Experience with Tines or comparable orchestration platforms
• Hands-on exposure to GenAI tools (Claude, Copilot, or equivalent) for operational automation or engineering productivity
• Familiarity with ITSM tools (ServiceNow preferred)
• Experience in hybrid environments (on‑prem + cloud)
• Strong documentation and communication skills

What Success Looks Like

• Manual infrastructure tasks are replaced with reliable, observable automation
• Engineers spend less time on repetitive work and more time on high-value engineering
• Incidents and tickets are enriched, routed, or resolved faster through AI-assisted workflows
• Infrastructure processes are consistent, scalable, and easier to operate

Job Description: Telecaller / Pre-Sales Executive

Role: Telecaller / Pre-Sales Executive

Experience: 0–3 years

Location: Bangalore

Industry: IT Services / Digital / B2B

Role Objective

To generate, qualify, and nurture leads through outbound and inbound calling, supporting the

sales and business development team.

Key Responsibilities

● Make outbound calls to prospective clients using provided databases

● Handle inbound inquiries and explain company services clearly

● Qualify leads based on defined criteria (requirement, budget, timeline)

● Schedule meetings/demos for the Business Development team

● Follow up with leads via calls, WhatsApp, and email

● Maintain accurate lead data and call logs in CRM or tracking sheets

● Meet daily/weekly calling and lead qualification targets

● Handle basic objections and provide standard information

● Coordinate with sales and marketing teams for smooth lead handover

● Share feedback and market insights gathered from calls

Required Skills & Qualifications

● Excellent verbal communication skills

● Basic understanding of sales and customer handling

● Ability to handle rejection and pressure

● Familiarity with CRM tools and MS Excel

● Target-driven and disciplined approach

KPIs

● Number of calls per day

● Qualified leads generated

● Meetings/demos scheduled

● Lead conversion ratio (to BD team)

• 2+ years of experience as a react/react-native developer
• Must have skills: ReactJS
• Deep understanding of javascript, typescript and react
• Familiarity with multiple state management techniques
• Knowledgeable about design patterns and their utility in day to day problems
• Worked on and shipped large scale react/react-native applications
• Great product sense; you care about usability and good design
• Strong communication skills
• Bonus if you have worked on Android/iOS apps or nodejs backend.

• Work collaboratively with everyone in the team to deliver best in class user experience
• Write well-crafted, well-tested, readable, maintainable code in typescript and react-native
• Implement pixel perfect designs with advanced interactions, which are a joy to use
• Implement unit and UI automation tests
• Own a feature end to end and ensure its usability
• Continuously discover, evaluate and implement new technologies to enhance user experience
• Support other developers on the team with code reviews, design feedback, and other advice and guidance

• Good knowledge of Facebook (App install & Lead Generation campaigns), Google Ads (Display, SEM & YouTube) and Email campaigns.
• Should be data driven & able to ideate copies, creatives and conceptualize campaigns.
• Experience to handle decent sized Digital budgets would be an added advantage.
• Proficiency in Keywords research and keywords competition Analysis
• Proficiency in creating reports using Google Sheets/Excel.
• The Digital Specialist will be tasked with analyzing user experience data, initiating digital projects, reporting on planned and current strategies, leading effective digital marketing strategies, and ensuring that projects are executed within budget.
• You will play a pivotal role in growing our business, customer base, and improving user experience.
• Brainstorm new and creative growth strategies
• Research on latest digital tools and interactive trends for effective digital marketing.

Ideal Candidate

• 2+ years of hands-on experience in managing digital marketing campaigns.
• Knowledge of Analytic tools like Google Analytics, etc.
• Proficient in Google sheets/Excel
• Familiarity with social media trends
• Excellent communication skills
• Creativity and commercial awareness
• Proven Experience of handling a team

Requirement-

- Min 2.5 Years development experience on the SugarCRM / SuiteCRM platform

- Design, implement, test and maintain our CRM built on SuiteCRM

- Setup integrations to various systems

- Create and maintain software documentation

- Implement Proof of Concepts for testing business ideas

- Recommend ways to improve reliability, maintenance, efficiency, and quality

- Follow SCRUM Agile Development methodology

- Experience on large scale projects

- Expertise in security framework

- Develop new modules, components and improve functionality in existing modules

- Experience with composer and upgrade safe modules

- Experience in SuiteCRM upgrade and code optimization

- Experience with MySQL database would be preferred

- Solid knowledge of beans, workflow, logic-hooks, Reports, roles & permissions and security groups

for a great App developer who is proficient React Native. Your primary focus will be on developing user interface components and implementing them following well-known React workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.
Responsibilities and Duties

• Developing new user-facing features using React Native
• Developing apps from scratch or adding modules to the application
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high-quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers
• Needs to have a working knowledge of React Native
• Needs to have a working knowledge of Redux
• Need to know build and deploy methodologies for Android and iOS

Key Skills
React Native, Redux, Next.js, Android, iOS
Required Experience, Skills and Qualifications
Skills

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React Native and its core principles
• Experience with popular React workflows (such as Flux or Redux)
• Familiarity with newer specifications of EcmaScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs and integration
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools such as Git, SVN, and Mercurial

Job Type: Full-time