customer care excutive

Job Summary: We are seeking enthusiastic and reliable individuals to join our dynamic team as International Voice Process Executives. The role involves handling inbound and outbound calls from/to international customers, providing excellent customer service, resolving queries, and ensuring customer satisfaction.

Responsibilities:

• Handle inbound and outbound calls from international customers.
• Provide information about products and services, respond to customer queries, and resolve issues effectively.
• Ensure timely and professional follow-up on customer issues.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with team members to achieve individual and team goals.
• Adhere to company policies and procedures to maintain operational efficiency.
• Strive to achieve customer satisfaction and ensure positive feedback.

Requirements:

• 1-year bond commitment required
• Minimum 6 months of Experience required in an International BPO/ Call centre.
• Excellent communication skills.
• Customer Centric &Logical thinking and need to be enough spontaneous
• Ensure Timely& Professional Responses to all queries.
• Analytical & Probing skill.
• Strong ability to multitask and take fast decisions independently.
• Night shift only.
• The shift timings will be 7.30 PM to 4.30 AM.

Job Type: Full-time

Pay: ₹13,000.00 - ₹22,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Schedule:

• Fixed shift
• Night shift
• US shift

Responsibilities & Qualification:

· Should have managed a regional or pan-India team in credit card collections.

·  Strong people management skills and ability to motivate a team across multiple

locations.

· Must have strong relationships with collection agencies across the country and be

able to drive their performance.

· Ability to set targets and ensure goal orientation among the team members.

·  Must have a basic understanding of underwriting policies that work and don’t work

for unsecured lending.

· Sound knowledge of how to read credit bureau reports / data and credit bureau

processes. Must be able to suggest ways to leverage credit bureau data for

improving underwriting and collections.

· Familiarity with collection systems for collection of dues from delinquent borrowers.

Experience in implementing a collection system would be preferable.

·  Should be data driven and comfortable with numbers; should be comfortable with typical

credit risk portfolio reports.

· Familiarity with incentive plans for collectors/collection agencies including their

pitfalls.

·Should be ethical and act with integrity to ensure there is no reputational risk to

the organization.

· Must have sound knowledge about all rules and regulation (particularly those

relating to credit card collections) and ensure compliance with these across

the risk organization.

About Us:

We’re a startup based in Hyderabad. We focus on making speech, text & structured data actionable. We are building an exciting range of products, and have paying customers.

Job Description

We are seeking an experienced Java Developer to join our dynamic team. The ideal candidate

will have 5 to 8 years of hands-on experience in Java development, with a strong understanding

of software  development principles and methodologies. The Java Developer will be

responsible for designing, developing, and maintaining high-quality software solutions that

meet our clients' needs.

  Responsibilities:

·      Designing, developing, and maintaining high-performance and scalable Java applications.

·      Collaborating with cross-functional teams to define, design, and ship new features.

·      Writing clean, maintainable, and efficient code following best practices.

·      Participating in code reviews and providing constructive feedback to peers.

·      Troubleshooting, debugging, and resolving technical issues in a timely manner.

·      Ensuring the performance, security, and scalability of applications.

·      Staying updated with the latest industry trends, technologies, and best practices.

·      Mentoring junior developers and assisting in their professional growth.

·      Develop Spring based server-side components of Enterprise applications.

·      Build self-dependent modules which can integrate with external applications.

·      Develop and manage well-functioning databases and applications

·      Test software to ensure responsiveness and efficiency

What we will bring to the table:

·      Focused opportunity to work on cutting edge technologies

·      Exposure to key customers in India and abroad

·      Work closely with senior leadership that has already developed world class products

·      A learning environment

·      Challenging problems to solve

Key Responsibilities:

• Design, develop,  implement and evolve our backend platform (whose APIs and functionality provided are used by other game services, apps, and admin back office)
• Develop highly efficient, robust, quality code for applications and services
• Maintain clean coding practices
• Enhancing and supporting existing functions, some of which are 24/7
• Supporting product owners as required
• Providing support to the testing team during testing phases of the projects
• Contributing to solution proposals as required
• Creating work effort estimates as required
• Mentor, train on the best practices junior software associates and other team members.

• Clean coding practices
• Knowledge of scalable web architectures is required
• A solid understanding of Linux, JVM is required
• Knowledge of DevOps, Docker, Build Pipelines is good to have
• Knowledge of git workflow is essential
• Working with SOA, Microservices.

Any specific knowledge / experience:

• Functional programming experience with immubtable datastructures is required
• Knowledge of Erlang / Elixir is a plus.
• Knowledge of Clojure is perfect

1. Must have Experience in React, Nodejs.
2. Experience with the CI Systems.
3. Experience with any of the Cloud Platforms Such as GCP,AWS.
4. Experience with Continuous Integration environments.
5. Experience in end-to-end testing frameworkS Like Puppeteer / Cypress / Protractor/ Other selenium testing framework.
6. Experience with JavaScript Unit Testing Frameworks Like Jest/Mocha.
7. Experience in TypeScript.

We are looking for a highly creative and talented Junior Graphic Designer and Video/Content Creator to join our team. As a member of our marketing team, you will be responsible for designing and creating visually compelling content for our social media channels and other digital marketing efforts.

Responsibilities:

• Create visually appealing graphics, illustrations, and videos for social media channels, including but not limited to Instagram, Facebook, and Twitter
• Design and create marketing collaterals such as ads, carousels, and other promotional materials for digital marketing
• Collaborate with the marketing team to develop engaging and informative social media campaigns
• Manage the brand's social media channels, including posting content and responding to comments
• Stay up-to-date with social media trends, including new features and updates, to create fresh and innovative content
• Ensure that all content meets brand guidelines and is optimized for each platform and target audience

Qualifications:

• Bachelor's degree in graphic design, fine arts, or a related field
• 1-2 years of experience in graphic design and video/content creation for social media
• Proficiency in Adobe Creative Suite, specifically Photoshop, Illustrator, and Premiere Pro
• Excellent communication and collaboration skills
• Strong time management and organizational skills
• Passionate about design, social media, and digital marketing

If you are a highly creative and motivated individual who is passionate about creating visually stunning content for social media and digital marketing, we would love to hear from you! Please submit your resume, portfolio, and any other relevant work samples for consideration.

• Bachelor’s degree in Computer / Information Science (BE / BTech) or Master’s in Computer Applications (MCA) Experience:
• Two to five years general software engineering experience
• Experience in web development using the Ruby on Rails web application framework
• At least two years of Ruby on Rails programming experience
• Thorough understanding of the philosophy and design of Ruby on Rails
• Desktop publishing skills: HTML5, xHTML, CSS

Knowledge of:

• JavaScript and JavaScript libraries: jQuery, Plugins etc.
• Unix and Linux systems
• Relational databases: SQL, etc.
• Frameworks: Active record, etc.
• Servers: Nginx, Mongrel, Webrick
• Performance management using New Relic, Web Page Test tools
• SEO rules, minification, rails asset pipelines
• REST APIs and their usage

Highly preferred experience:

• Ability to work with the Amazon EC2, S3, and EBS services
• NoSQL databases: MongoDB, Memcached, CouchDB
• Git, SVN
• Proactive and resourceful person who achieves tasks with minimal oversight
• Team player with the ability and desire to become an integral part of a fast-paced team
• Ability to handle multiple tasks in parallel

Logo Designing? Image editing? Creating Sales Pages? And contagious conversations? If these are your 'things' then read on:

What you will do:

Responsibilities

• Develop our products front end
• Optimize applications for maximum speed
• Collaborate with back-enddevelopers and web designers to improve usability
• Stay up-to-date on emerging technologies

Requirements

• 4 to 6 years of work-experience as a Front-end developer
• Experience in developing front end applications at scale
• Strong knowledge and experience with JavaScript ,CSS, Angular,AJAX and jQuery,react,node
• Experience in CSS preprocessor (SASS/LESS/COMPASS), CSS framework – Bootstrap.
• In-depth understanding of the entire web development process
• Knowledge of Wordpress theme integration Template customization
• Able to Write code as Per W3 validation Rules, Cross browser, Cross Device, and SEO Friendly