customer care excutive

Ideal Candidate

10+ years of experience in software/data engineering, with at least 3+ years in a leadership role.

Expertise in backend development with programming languages such as Java, PHP, Python, Node.JS, GoLang, JavaScript, HTML, and CSS.

Proficiency in SQL, Python, and Scala for data processing and analytics.

Strong understanding of cloud platforms (AWS, GCP, or Azure) and their data services.

Strong foundation and expertise in HLD and LLD, as well as design patterns, preferably using Spring Boot or Google Guice

Experience in big data technologies such as Spark, Hadoop, Kafka, and distributed computing frameworks.

Hands-on experience with data warehousing solutions such as Snowflake, Redshift, or BigQuery

Deep knowledge of data governance, security, and compliance (GDPR, SOC2, etc.).

Experience in NoSQL databases like Redis, Cassandra, MongoDB, and TiDB.

Familiarity with automation and DevOps tools like Jenkins, Ansible, Docker, Kubernetes, Chef, Grafana, and ELK.

Proven ability to drive technical strategy and align it with business objectives.

Strong leadership, communication, and stakeholder management skills

What Youll Do:

• Take ownership of customer issues reported and see problems through to resolution
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Prepare accurate and timely reports
• Follow the SLA for issues with respect to their severity.

What You ll Need:

• Bachelor s or higher degree in computer science, engineering, or related technical field
• Willing to work flexible and varying shift times including weekends and evenings
• 2 years of software development experience with java, javascript, python, or another scripting/programming languages
• Previous experience in a Technical Support environment is required
• Excellent written and verbal communication skills
• A passion for customers and problem-solving, desire to go deep and become familiar with the customer s technical and business environment
• Comfortable in a startup environment, we move quickly and wear many hats in a dynamic environment
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Familiarity with Zendesk, Jira, and Confluence is advantageous.

Required Education: B.E/B.tech/ MCA 

Required Experience: 8+ Years

Location: Ahmedabad / Pune / Bangalore/ Broda/ Rajkot

Roles and Responsibilities

• Architect and drive complex software frontend framework refactor projects that incrementally modernize areas of the application and establish new guidelines for future product features
• Work with UI/UX designers, developers, and database administrators to analyze workflows and current implementation, and make a roadmap to refactor the frontend SPA that can be delivered in an incremental manner
• Efficiently working with various profiling and monitoring tools to identify performance and concurrency bottlenecks, propose and implement optimizations to improve cloud product
• Review end-user usage patterns, customer logged performance defects, and enhance page load performance based on gaps identified
• Understand application architecture, application interactions with backend applications and with other downstream systems
• Troubleshoot issues experienced by users and propose solutions

Basic Qualifications

• 8+ years of experience in implementing and driving front-end engineering and refactor projects and solutions
• Advanced level experience with SPA, modern UI fundamentals, multi-tenant application, concurrency, multithreading, and distributed system architectures
• Expert-level knowledge of JavaScript programming language
• Comfortable with Windows, SQL Server, .NET Framework/Core, GIT, Nuget, React Framework, ORM Framework NHibernate in terms of both tools and application development
• Passionate about finding software performance bottlenecks and optimizing code to produce a better customer experience
• Experience with APM (Application Performance Monitoring), RUM (Real User Monitoring), and other Dev tools used for Performance monitoring and analysis

• Engage with our clients primarily through email, phone, or our ticketing system
• Understand client needs and tackle problems
• Think creatively about technical issues and find ways to change showstoppers into positive ways forward
• Work closely with internal teams and external partners to deep dive on a customer request or Issue to provider resolution within SLA.
• Manage workflow using our systems to ensure nothing falls to the bottom of the to-do list
• Keep current on product releases and updates
• Share the knowledge among your fellow trouble-shooters and create knowledge articles when necessary
• Support Customers working with Migration teams on Data Migrations to our Platform.
• Work on migrating sensitive customer data from a third-party investment platform or Excel to SyndicationPro with minimal supervision.
• Understand the client’s needs and set up the SyndicationPro platform to meet customer expectations.
  
   

• A passion for solving problems.
• A way with words that makes technical topics easy to understand
• A keen eye for getting to the root cause of an issue
• A love of helping people
• An ability to manage multiple needs and keep them all on track
• A strong ethos towards helping the team win
• Prior experience in SaaS environments
• Experience with MS Office and data programs
• Attention to detail
• Confidentiality

• Experience in writing professional Emails
• Experience in handling a high volume of customer queries
• Must have 1-2 years of prior experience in SAAS environments.
• Must be comfortable working during night shifts.

 Dear All,

Job description

Greetings from Value Max Properties

Urgent job opportunity as Sales Executive - Real estate Sales

Qualification : Any Degree & MBA- Marketing.

Experience : Fresher’s

Job location : Kukatpally , KPHB, Hyderabad

Mode Of Interview : F2F interview

CTC : Rs. 12k to 15 K Per Month (Plus Incentives)- Negotiable based on performance.

Two wheeler required (Expenses will be bared by company)

Not much travel required

Job Responsibilities:

• Figure out the potential of new projects and to do tie-ups with them.
• Handling clients to solve their query and also sell them residential & Commercial projects
• Making Site visits to clients in Residential & Commercial projects.
• Meeting with the clients and explaining the details of projects/venture.
• Conducting events and worksites in various organizations to reach the customers.
• Convincing the customers to buy the product /flats.
• Prospecting clients through mediums such as Internet, Personal contacts, company Database, Roadshows, Door to Door colony campaigns, Supermarkets, Hospital, Clubs,etc.
• To monitor Tele callers, effectively convert leads to business.
• Maximize revenue generation and lead closures by using social and public media marketing campaigns.
• Strong client focus including pre and post-sales services.
• Meet and advise clients on real estate.
• Transaction management and deal closure from sourcing to ROI generation.
• Collection & compilation of Sales reports (MIS).
• Follow up & Co-ordination with the clients.
• To make site visits with the clients.
• To draw payment plans of the customers / dues recovery
• Interactions with clients to enhance delivery for repeat and new
• Helping in Preparation of all documentation involved in the transaction of the deal, up to registration of Sale Deeds.