customer care excutive

REVIEW CRITERIA:

MANDATORY:

• Strong Hands-On AWS Cloud Engineering / DevOps Profile
• Mandatory (Experience 1): Must have 12+ years of experience in AWS Cloud Engineering / Cloud Operations / Application Support
• Mandatory (Experience 2): Must have strong hands-on experience supporting AWS production environments (EC2, VPC, IAM, S3, ALB, CloudWatch)
• Mandatory (Infrastructure as a code): Must have hands-on Infrastructure as Code experience using Terraform in production environments
• Mandatory (AWS Networking): Strong understanding of AWS networking and connectivity (VPC design, routing, NAT, load balancers, hybrid connectivity basics)
• Mandatory (Cost Optimization): Exposure to cost optimization and usage tracking in AWS environments
• Mandatory (Core Skills): Experience handling monitoring, alerts, incident management, and root cause analysis
• Mandatory (Soft Skills): Strong communication skills and stakeholder coordination skills

ROLE & RESPONSIBILITIES:

We are looking for a hands-on AWS Cloud Engineer to support day-to-day cloud operations, automation, and reliability of AWS environments. This role works closely with the Cloud Operations Lead, DevOps, Security, and Application teams to ensure stable, secure, and cost-effective cloud platforms.

KEY RESPONSIBILITIES:

• Operate and support AWS production environments across multiple accounts
• Manage infrastructure using Terraform and support CI/CD pipelines
• Support Amazon EKS clusters, upgrades, scaling, and troubleshooting
• Build and manage Docker images and push to Amazon ECR
• Monitor systems using CloudWatch and third-party tools; respond to incidents
• Support AWS networking (VPCs, NAT, Transit Gateway, VPN/DX)
• Assist with cost optimization, tagging, and governance standards
• Automate operational tasks using Python, Lambda, and Systems Manager

IDEAL CANDIDATE:

• Strong hands-on AWS experience (EC2, VPC, IAM, S3, ALB, CloudWatch)
• Experience with Terraform and Git-based workflows
• Hands-on experience with Kubernetes / EKS
• Experience with CI/CD tools (GitHub Actions, Jenkins, etc.)
• Scripting experience in Python or Bash
• Understanding of monitoring, incident management, and cloud security basics

NICE TO HAVE:

• AWS Associate-level certifications
• Experience with Karpenter, Prometheus, New Relic
• Exposure to FinOps and cost optimization practices

Job Title: Global Sales & Solutioning Trainee

Program: 24-Month Sales Excellence Program

Target Role: Sales Development Representative (SDR)

Work Schedule: Night Shift (aligned to North American time zones)

Work Type: Remote / Work from Home

Education: Recent Graduate — BBA, BSc, or B.Com

About the Program

ARDEM's 24-Month Sales Excellence Program is a structured, merit-based career path, not a traditional internship. You will progress from Global Sales Trainee to a high-impact Sales Development Representative (SDR) based entirely on performance, not tenure.

Promotion Criteria to SDR

Graduation to the SDR role is reserved for trainees who demonstrate exceptional performance in three key areas:

•       Communication Mastery: Achieving certified "Telecom Clarity" with accent neutrality for North American C-suite engagement.

•       Solution IQ: Ability to map complex client problems into automated workflow designs.

•       Outreach Consistency: Meeting and exceeding research and engagement KPIs during the trainee phase.

Key Responsibilities

Intelligent Prospecting

•       Use tools like LinkedIn Sales Navigator and ZoomInfo to identify decision-makers in North American Finance and Logistics firms.

Omni-Channel Outreach

•       Execute email, LinkedIn, and cold-call sequences to book discovery meetings for the US sales team.

Solution Architecting

•       Collaborate with the engineering team to draft workflow diagrams showing how ARDEM's RPA (Robotic Process Automation) replaces manual data entry.

Proposal Management

•       Draft Statements of Work (SOWs) and pricing models for prospective clients.

Market Analysis

•       Track US outsourcing trends and deliver campaign "hooks" to the marketing team.

Requirements

Education

•       Recent Graduate: BBA, BSc, or B.Com (required).

Work Schedule

•       Prior experience in a night shift role is required.

•       Must be fully available and comfortable working night shifts aligned to North American (US/Canada) business hours on an ongoing basis.

Communication Skills

•       Excellent written communication — clear, professional, and error-free correspondence in English.

•       Excellent verbal communication — articulate, confident, and persuasive on calls and video meetings.

•       Must demonstrate "Telecom Clarity": a neutral, professional tone clearly understood over digital communication lines.

Technical Setup (Work from Home)

•       Internet: Minimum 100 Mbps dedicated broadband connection (stable and reliable).

•       Laptop/Computer: Intel Core i5 processor (or higher-generation equivalent) with at least 8 GB RAM.

•       Backup power or UPS preferred to avoid connectivity disruptions.

Mindset & Soft Skills

•       High grit — comfortable with rejection and persistent in follow-ups; understands that sales is a volume game.

•       Self-motivated and disciplined in a remote, night-shift environment.

•       Coachable and eager to learn BPO operations, automation, and international sales practices.

About MotionGility

MotionGility is a full-fledged Video, Design, and Digital Marketing Agency helping ambitious brands accelerate sustainable growth with performance-driven strategies. Founded in 2015, we are among the Global Top 10 Explainer Video Companies and have evolved into a creative powerhouse delivering impactful digital solutions for global brands.

Position:  Business Development Executive

Location: Indore (Onsite)

Experience: 1-2  years

Type: Full-time

Indore Local candidates are preferred!

Key Responsibilities:

• Identify and research target accounts and decision-makers (founders, CEOs, CMOs)
• Build and maintain a qualified outbound lead pipeline
• Execute daily outbound activities via LinkedIn, cold emails, and cold calls
• Write and test personalized LinkedIn messages and email copy
• Use LinkedIn filters / Sales Navigator for prospecting and lead segmentation
• Manage follow-ups and multi-touch outreach sequences
• Initiate first-level conversations and qualify inbound and outbound leads
• Understand client pain points and position MotionGility’s services accordingly
• Book discovery calls and hand over qualified leads to the founder/sales team
• Maintain lead data, conversation history, and follow-up status
• Track outreach performance and improve response rates
• Collaborate with marketing and content teams for better outreach angles
• Stay updated with industry trends (SaaS, AI, tech services)
• Meet weekly and monthly outreach and meeting-booked targets

Requirements:

• 1–2 years of experience in Business Development / Sales / Outbound- Preferably from IT domain 
• Comfortable with cold outreach and consistent follow-ups
• Strong written and verbal communication skills
• Basic knowledge of LinkedIn prospecting and filters
• Self-driven, disciplined, and result-oriented

What you'll gain

• Work into wider field of Business Development
• Hands-on exposure to end-to-end Business Development
• Direct learning and interaction with founders & leadership
• Opportunity to work with global clients and high-growth industries

Job Description for Project Manager:

·         

1.   Exposure to US/International Client (Preferred) Prior Experience in Digital Marketing (Search Engine Optimization) / Project Coordinator / Project Manager roles.

2.   Excellent written and verbal communication and presentation skills, able to generate interest and engage the client during calls and emails.

3.   Manage projects, and establish productive, professional, and profitable relationships with key personnel and clients in assigned projects.

4.   Coordinate with various departments within the organization, including support, service, and technology, and manage resources, in order to ensure the seamless functioning of the client accounts.

5.   Responsible for client receivables; planning and execution of monthly retention.

6.   Candidates with Project Management, Digital Marketing & Technical Skills Preferred.

7.   Preferred Location Noida.

8.   Document all requests and comments made by clients to ensure timely feedback and follow-up actions of client escalations/queries.

9.   Ability to maintain a positive, motivational, 'get things done' attitude, especially when faced with difficult circumstances.

10. Achieves strategic customer objectives and account plans defined by company management.

11. Good relationship-building skills (internal, external, and cross-cultural).

12. Sound computer skills, especially in the areas of MS Word, MS Excel, and MS PowerPoint.

13. Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary actions required and always keeping the internal team updated.

14. Maintain a consistent schedule of online meetings with the client to manage performance objectives, and expectations and assess customer needs on an ongoing basis.

What we are looking for

· Excellent communication skills

· Must have Experience in Digital Marketing.

Why should you join us

· Fixed working timings- 5 days working

· Attractive Incentives

· Young and vibrant work culture

Job Location: Noida Sector 63

Job Profile: Project Manager

Job Timing: Night Shift 

Our client is the world’s largest media investment company and are a part of WPP. In fact, they are responsible for one in every three ads you see globally. We are currently looking for a Senior Software Engineer to join us. In this role, you will be responsible for coding/implementing of custom marketing applications that Tech COE builds for its customer and managing a small team of developers.

What your day job looks like:

• Serve as a Subject Matter Expert on data usage – extraction, manipulation, and inputs for analytics
• Develop data extraction and manipulation code based on business rules
• Develop automated and manual test cases for the code written
• Design and construct data store and procedures for their maintenance
• Perform data extract, transform, and load activities from several data sources.
• Develop and maintain strong relationships with stakeholders
• Write high quality code as per prescribed standards.
• Participate in internal projects as required

 
Minimum qualifications:

• B. Tech./MCA or equivalent preferred
• Excellent 3 years Hand on experience on Big data, ETL Development, Data Processing.

    What you’ll bring:

• Strong experience in working with Snowflake, SQL, PHP/Python.
• Strong Experience in writing complex SQLs
• Good Communication skills
• Good experience of working with any BI tool like Tableau, Power BI.
• Sqoop, Spark, EMR, Hadoop/Hive are good to have.

• 3 - 5 years of progressive IT experience with a minimum of 1+ years in building Ruby on Rails Web applications and RESTful API endpoints
• Proficient with scripting languages, specifically Python and Bash
• Experience in Object Oriented Java Script.
• Must have Linux command line experience.
• Good experience in developing and integrating reliable REST web services.
• Possess good communication, organizational and creative thinking skills.
• Multi-tasking individual that likes to work both in a team environment and individually
• Excellent technical abilities, leadership, decision making, and adaptability to new technology
• Good knowledge of Agile processes and practice
• Team player

Job Summary

• Ability to handle multiple responsibilities and prioritize in a dynamic environment.
• Should be able to manage the whole project solely or in a team.
• To develop and deploy new features, modules and write bug free code for the web-based applications.
• To optimize pre-written PHP Code and MySQL queries bringing efficiency to the overall project.
• Test, debug, clean the code and review the code written by other team members.Required Candidate profile:

• Must have good working knowledge of MVC Structure like Codeigniter and Laravel
• Must have good knowledge of technologies like AJAX, JavaScript, jQuery, HTML / CSS
• Must have good understanding of MySQL / MySQLi, Should be able to write MySQL queries, joins, optimization etc.
• Must be comfortable working with WAMP/LAMP Environment.
• Must have experience with GIT / GITHUB.

Optional skills:

• Clarity on OOPs Concepts.
• Create, implement and maintainence of Web Services using both REST and SOAP API.

Responsibilities and Duties

• Ability to handle multiple responsibilities and prioritize in a dynamic environment.
• Should be able to manage the whole project solely or in a team.
• To develop and deploy new features, modules and write bug free code for the web-based applications.
• To optimize pre-written PHP Code and MySQL queries bringing efficiency to the overall project.
• Test, debug, clean the code and review the code written by other team members

Required Experience, Skills and Qualifications

• Must have good working knowledge of MVC Structure like Codeigniter and Laravel
• Must have good knowledge of technologies like AJAX, JavaScript, jQuery, HTML / CSS
• Must have good understanding of MySQL / MySQLi, Should be able to write MySQL queries, joins, optimization etc.
• Must be comfortable working with WAMP/LAMP Environment.
• Must have experience with GIT / GITHUB.