customer care excutive

A BIT ABOUT US

Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.

The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits.

Our business includes Fortune 500 companies with Major brands spread across regions like India, South-East Asia, Middle-East, Japan, US, and expanding rapidly. 

The Opportunity:

The channel team’s mission is to build Appknox Partner Network across the assigned geographies. In order for us to accomplish this, we are looking for a sales enthusiast with rich experience in alliance management and strategy. The primary objective is to build and manage a partner network that will create demand in the marketplace for our mobile application security offerings.

You will work towards winning new customers, create continuous revenue streams and expand our footprint within existing accounts through our partner program,

In this role you will be closely working with the Head of Channel Development.

What An Ideal Candidate Would Look Like: 

• 4-6 years sales experience and experience working with partners in software industry( SaaS / Cyber security solution experience preferred)
• Establishes productive, professional relationship with key personnel in partner accounts
• Accelerate revenue and new customer acquisition through Appknox’s channel program and meeting sales plan expectations
• Build upon partner strategy at the field level to support partnerships
• Proactively assesses, clarifies and validates partner needs on an ongoing basis
• Close new business deals by coordinating with partners and internal Appknox team
• Manages potential channel conflict with other firm sales channels by fostering excellent communications internally and externally, and through strict adherence to channel rules of engagement
• Measure and provide success metrics to partners and the business, analyzing business intelligence and making strategic adjustments
• Ensures partner compliance with partner agreements
• Work with marketing organization to socialize the value proposition of our partnership
• Proactively recruits new qualifying partners.

Interview Process - would be team specific

• Round 1 - Profile Evaluation
• Round 2 - Assignment: Build Partner program
• Round 3 - Interview with Head of Sales
• Round 4 - Interview rounds with Founders
• Round 5 - HR Discussion

Compensation:

• As per Industry Standard

Why Join Us:

• Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
• Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
• Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to training and developing our assets: the employees. We shall also support you all on that journey of yours.
• Transparency: Being a part of a start-up is an amazing experience one of the reasons being the open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first hand.
• Health insurance: We offer health insurance coverage upto 5 Lacs for you and your family including parents.

• Identify and develop strategic relationships with potential customers.
• Develop a strong pipeline of new customers through direct or indirect customer contact and prospecting.
• Monitor and analyze pipeline to review performance & optimize accordingly to ensure objectives are met.
• Maintain strong follow-ups and regular feedback calls ● Create lead engagement plans and strategy
• Study the details of each offering & stay abreast of updates to these offerings
• Proactively connect with leads while..ensuring consistent follow-ups, low Turn-AroundTime (TAT), and increased connectivity with multiple attempts Update and create tailored client proposals and negotiate further to close the deals

Job Title : Business Development Associate

Location : Gurgaon

Working : Work from office (WFO )

Industry : Ed Tech

Functional Area : INSIDE SALES

Shift: Day Shift / Night Shift ( optional )

Roles & Responsibilities :

The sales Representative at PlanetSpark will be responsible for assisting and guiding the right offering/course to the consumers and getting them to purchase the right learning course.

Responsibilities:

● Understanding the offerings for the students and guiding them throughout the process to choose the right option for them

● Initiating phone conversations with parents who complete the demo classes for their kids.

● Intensely following up with the prospects and closing the sales within the sales cycle.

● Diligently communicating and priming the lead through channels like email, and calls.

● Ensuring accurate and proper record-keeping of call information in electronic and digital format.

● Achieving the monthly targets while completing all the input metrics targets,

Hiring Criteria

Training Period :- 21,428. ( Stipend +Incentive)

Salary Range : (CTC) - 6,50,400/-

Skill Required - Excellent Communication

Exp Required : 6Months -2 Years ( fresher also welcome)

Minimum Education : Graduation

2018,2019,2020,2021,2022,2023

Important Criteria -

Willing to work 5 days a week.

Willing to work in a Start-up (High Intensive learning and Rapid

Growing atmosphere)

Job Location – Gurgaon

·        Prospecting leads and contacting them to pitch the product / service

·        Setting up meetings with the prospective clients

·        Presenting product demonstrations to the client

·        Establishing new business links

·        Sales reporting and reviewing performance

·        Negotiating contracts to arrive at the best deal for the client and organization both

·        Working towards achieving the sales target

·        Conduct market research to evaluate gaps, opportunities, and alien needs

·        Seek new opportunities through networking and social media channels

·        Collaborate within teams to achieve better results

·        Take feedback from customers and share it with support teams

Requirements:

·        Must be fluent in English & Kannada

·        Experience in sales

Purpose of the role

The UX Architect will be directly involved in designing a user and will be responsible for a meaningful presentation of information and organizational structure on the website from the user’s perspective. The candidate will conceptualise the layout and functionality contained within interactive interfaces of websites and will be responsible for optimizing the usability of the website applications to allow various user roles to accomplish their objectives in a manner that results in the best possible user experience.

Profile – Roles and Responsibilities

 Areas of Responsibility & brief description

Responsibility Level

1. Demonstrate effective management of shifting priorities, delivering thorough work products and meeting project deadlines.
2. Working on information visualization, including information architecture, user flow/interaction modelling, node-based and tagged taxonomy development and other information-related frameworks and methodologies.
3. Developing low to medium-fidelity wireframes and interactive prototypes, augmented as necessary with clear annotations of UI control behaviour, to hand off to front and back-end development and quality assurance teams.
4. Develop, extend and apply detailed user interface specifications, UI pattern libraries, reusable GUI components, content inventories, and design guidelines for ecommerce websites, delivered in Agile software development cycles.
5. Employ a variety of user-centered iterative design methodologies and objective evaluation techniques. 
6. Work with a variety of rapid prototyping and visualization tools including HTML, CSS and JavaScript. 
7. As needed, lead the translation of business requirements into simple, highly usable, and compelling interface layouts; defining how the user interacts with site functionality
8. Articulate the research findings and UX strategy in clear and actionable design artifacts, including personas, user journeys, screen flows, wireframes and prototypes. 
9. Judicious use of natural resources
10. Shall adhere to the environment health and safety policy/objectives and guidelines of the organization.

Full

Indicative KRA’s/Budgetary and Revenue Responsibilities

1. Common KRAs – Finance goal, Employee and Customer satisfaction
2. Assisting with research and introduction of value-added services
3. Ensure successful implementation of projects
4. Ensure compliance with Bourntec

Key Interactions within and outside of Bourntec

External

Internal

1. Customers
2. Senior stakeholders and managers
3. Product team  
4. Operations

Qualification & Experience (Education, Experience, specific knowledge, skills, understanding, attitude)

     Bourntec operations

Education: As per comp requirements

Experience:   

• 8+ years related work experience. UX research experience must include an established, heavily trafficked, consumer facing website or equivalent combination of education and experience.
• Possesses broad expertise in end-user data collection involving complex web and mobile software applications.
• Strong user experience research foundation and flexible approach
• Proven ability to be a contributing member of a cross-functional team and inspire team confidence in and respect for the contributions of research and focused design to enhance user experience.
• Demonstrated ability to effectively partner with and communicate to stakeholders, designers, product managers and engineering development team members.

Knowledge & Key Skills:

• Extensive portfolio that includes examples of leading strategic research and design with significant business outcomes, creation of long-term research plans, and a demonstrated proficiency with interaction design.

Competencies/Personal Attributes

Behavioural Competencies

Entrepreneurship

Functional Competencies

1. Quality & Service Orientation
2. Enterprise Architecture
3. Teamwork & Collaboration
4. Service Management
5. Diversity Sensitivity
6. System Integration
7. Personal & Professional Development
8. Solutioning
9. Delivering Results
10. Communication
11. Networking
12. Leadership

 Additional Requirements 

• Ability to travel 20-30% of the time.
• Ability to communicate with team members, partners, stakeholders, and the internal and external technical community.

Ability to create output artifacts in the form of documentation, slide decks, and programming code.  

Our Company:

Bourntec Solutions, Inc. is a trusted company across four continents as a Global IT Consulting and Technology partner for its clients. Bourntec offers exceptional customer outcomes and collaborative knowledge and experience of over 400 employees worldwide. Bourntec helps its clients to solve toughest challenges in their markets by harnessing the power of emerging technologies; or deliver outstanding business value through cloud adoptions, digital transformations, or technology innovations.

Bourntec prepares its talent for the next wave of technologies, providing access to industry expertise across the full suite of applications. Our technology towers portfolio includes Digital Practice viz. standard opensource technologies, MS dotnet, blockchain, Devops etc., Enterprise Applications viz. Oracle, MS Dynamics, Salesforce and Cloud Migration and modernisation solutions in AWS, Azure etc., Data, Analytics & Applied AI, solution expertise. 

Headquartered in Schaumburg, Illinois, we operate in North America, Middle East, Europe and Indian subcontinent. India operations are headquartered in Hyderabad, and we have two offshore delivery centres in Kochi & Bhubaneswar. Diversity & Inclusivity is imbibed in Bourntec’s value system of “Respecting each other” and we practise Equal Opportunity Employment.

Share your view on the below questions, It will be easy for us to understand their thinking process

1. Which UX Framework you use in your design process?
2. How you design the Information Architecture for project ?
3. Describe your design process?
4. Do you think UX architect should know basics of coding? why?25

• his role requires someone who will be responsible for executing and managing all activities related to product cataloging & pricing, ensuring all product details and prices on the platform are correct and updated
• The individual should have a sound understanding of Vendor Management, Operations, Attributes of the catalog, Category Knowledge.
• Ensuring an error free output & 0% escalations.
• Maintaining categorization of the products on the platform, Updating product information, including images and prices
• Uploading inventory stock positions Operational & co-ordination activities related to the catalog
• Manage Adhoc requests from Category and other internal teams and resolve them within a Specific TAT
• Demonstrate a flexible attitude and be responsive to change and last-minute requests.
• ​​Creation of vendors codes and Entering vendor details in the system. Setting up SKUs on the system. Assisting merchant team with required documentation with other functions and vendors.
• ​​Perform a variety of tasks in populating/procuring content for the product catalog from vendors. Engage with vendors to get product information as per the defined templates of attributes and images. The work includes content creation, population of content from various sources (including research on the internet), interacting/coordinating with vendor/manufacturers, conducting QC, identifying and correcting errors, maintaining records of work received and work performed.

• 2-5 years of work experience in Catalogue operations.
• Should have prior experience with E-Commerce & handled external partners.
• Proficient in all MS Office, sound verbal & written communication
• A passion for always exceeding internal and external customer expectations.
• Proactive and able to work with stringent deadlines.
• Ability to follow the process - can follow SOPs consistently and quality check own work. Detail oriented.

A wholesome opportunity in a fast-paced environment will enable

you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Plum (business vertical.‍

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, San Francisco, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Plum works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Are you looking for a promising career with a well known ed-tech brand, which is looking to make life easier for kids and parents to understand basic concepts of learning? Then read on.

Our client aspires for equity in education along with profound, measurable societal impact. The company provides learning solutions such as digitalized educational contents, English speaking, school infrastructure, improvement and management solutions etc. for a spectrum of audiences ranging from children in schools and informal setting, to teachers, adults, and corporate. They've created significant reach and impact at scale; through their presence across 32 States and Union Territories and 478 districts of India, in 36,000 schools and with a network of around 300 Institutes of Skills, and 100 industrial clusters, they directly impact 15 million people on a daily basis. Globally, they deliver programmes in 17 countries of Africa, Middle East and South East Asia

• Responding and managing inbound sales leads from our website or any other channel.
• Doing the first conversation, understanding the requirements, suggesting a best suited solution and then connecting them to the senior members of our team.
• Understanding sales targets and building leads digitally both for the social sector, for schools, with coaching institutes and retail.
• Working with the senior team to share the relevant information, mature these leads and driving them for conversion
• Building digital connections with potential partners, distributors, resellers, CSR consultants and NGOs who can take up our solutions and grow them in their territory.
• Personally meeting the leads and giving them detailed presentations about the company and the products
• Managing schools needs by providing them with customised solutions
• Handling the North-east region and the leads for that territory
• Setting up a network of schools for future sales and support
• Sharing with them the various edtech options built by the company

• Candidate with sales experience in Education K - 12 segment (preferred) - someone with experience in managing Digital sales (B2B). 
• MBA (preferred)
• Good communication skills
• Sales experience in an ed-tech field preferably with B2B
• Excellent and Effective Communication and an aspiration to learn best of all types of communication - verbal, email, phone, WhatsApp and others
• Basic digital capabilities - Since all our inbound sales and support queries come via phone/ email, therefore the person should be good at emails, typing, and writing replies and coordinating with different people.
• Self-awareness, Peaceful mind and humility to learn

Desired Candidate Profile

• Bachelor’s degree in human-computer interaction or Design or Fine Art or Architecture or Engineering or IT technical discipline or in place of 2+ years of internship or 1+ years of industry design experience
• Excellent communication, presentation and organizational skills
• Superlative visual design skills, excellent problem solving skills, and the ability to work well in a collaborative team environment
• Understanding of technical constraints, user goals and business requirements that shape a product
• Ability to work confidently with Program Management, Development, Product Planning, Brand, Marketing and Usability
• Proficiency with Figma or Sketch with an understanding of rapid prototyping platforms such as Invision or Principle
• Experience working within and contributing to a structured design system
• Strong organizational skills and an attention to detail
• Additional proficiency and experience in any of the following skills: information visualization, illustration, motion graphics and animation, video, are not a requirement, but a plus
• Expertise in modern research tools such as Dscout, Qualtrics, UserTesting and/or UserZoom
• User Research experience in a complex space such as enterprise, education or other business/consumer tools and applications    

• 2+ years of experience participating in the delivery of technology services.
• A proven ability to learn new applications & innovate in technology
• Strong Experience in technologies like Redux, React
• Demonstrable knowledge of web technologies including HTML, CSS, Javascript, AJAX etc
• Exposure to Node, Angular desirable
• Experience in common third-party APIs (Google Maps, Google Charts, etc)
• Passion for best design and coding practices and a desire to develop new bold ideas
• Experience in integrating, designing and developing solutions is desirable
• Experience with CI/CD and TDD is desirable