Sale Executive - Building material (AAC Block, Tiles, Cement)

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

The Role:  Salesforce Architect ­for Asset Management Company

Experience:  6 Years – 10 Years

Certifications: Minimum 4 Salesforce Certification

Job Location: Kamla Mills, Lower Parel, Mumbai

Mode: 5 days’ work from office

Relocation Provided: No

We are looking for

·      A seasoned professional with deep experience in designing and architecting applications using Salesforce as a software and as a platform, including integrating Salesforce applications with other platforms and applications

·      Proficiency in integration development including in MuleSoft

·      Deep experience in running discoveries, capturing requirements, assessing product/ platforms for fit, conducting fit-gap analysis, platform/product selection, determining total cost of ownership, designing the solution, defining entities and entity relationships, estimating complexity and effort, leading implementation, managing product quality and code libraries, deployment, application-level reporting and integration

·      An Architect who has expertise in agile and distributed agile delivery and has built/ implemented custom and packaged applications

·      Experience in end-to-end product requirement/ backlog management of both in-house and vendor applications, including ownership of all assets (data dictionaries, data controls, profiles and permission sets, config workbooks, TDDs, FRDs/ BRDs, reusable code, DevOps framework, QA metrics)

·      Experience in application audits, application modernization, re-platforming, re-factoring/ containerization, enhancements and support

·      Strong design thinking approach supported by methodology and toolsets throughout the development cycle; test driven design expertise

·      Expertise in handling cross functional stakeholders, alliances and vendors; has designed and managed centre of excellence and digital governance

·      A servant leader who is committed to design and delivery excellence through investment in the team

·      An expert who is able to engage with stakeholders and translate vision to digital outcomes

·      Proficiency in Force.com, Sales Cloud, Service Cloud, Financial Services Cloud, Community Cloud, Einstein and Tableau. Experience in Java, JavaScript and XML

·      Technical capabilities including Apex, Triggers, Batch Apex, Visual Force, Lightning Framework and Lightning Components

·      Knowledge of ERP, CRM, e-commerce applications design and integrations with Salesforce

·      At least 4 Certifications from among:

·      Certified Salesforce Administrator/ Advanced Administrator

·      Certified Platform App Builder

·      Sales Cloud Consultant

·      Service Cloud Consultant

·      Platform Developer II

·      Salesforce Data Architecture and Management Designer

·      Integration Architecture Designer

·      Application Architect

·      System Architect

The Role requires you to

·      As the lead for in-house development, you will be required to analyse, design/ architect, configure, develop, review, test and deliver quality applications on the Salesforce platform

·      Define and implement the DevOps processes and activities

·      Manage an internal development team; simultaneously manage integrations with other internal programs and third-party applications

·      Identify areas for optimisation, transformation, assess change required and drive change through to implementation

·      Play a key role in cloud migration strategy with focus on single/multi cloud, best possible tools/service on cloud, design architecture

·      Be able to leverage DevOps environment like Jenkins, GitHub/ Bitbucket, SonarQube, Checkmarx, etc. to deploy/orchestrate the models

·      Ensure adherence to IT Control Policies throughout design, development and testing and incorporate Corporate Architectural Standards into application design specifications

·      Partner with the cross-functional teams/line of business to discover, design, build, test and deploy solutions

·      Establish and adhere to highest standards on design, code build, test, deploy, supported by processes and tools

·      Formulate a technology vision and strategy for the firm, to ensure we are updated with new technologies and systems

·      To be a great listener, have strong reasoning skills and articulate with clarity

Technical Experience

·      T-Shaped/Broad skilled software development professional with deep skills in certain areas such as coding, project management, testing and/or analysis

·      Experience with Agile programming techniques such as test-driven development

·      Hands on experience with platforms such as AWS, Azure, Salesforce

·      Experience of integration approaches and platforms including MuleSoft

·      Experience of Informatica, Talend, Hadoop, etc.

·      Experience with programming languages like Python, Java, SQL and Cloud technologies

Desired certifications

·      Solution architect certification for one or more platforms including Salesforce, AWS, Azure

·      Certified integration architect on one more platform including Salesforce, AWS, Azure

·      Certified Scrum Master

·      Certified Product Owner

The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfilment processes in line with Service Desk objectives.

Project/Process:

• Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
• Acts as Incident Analyst/Service Request Analyst and responsible for the Day-to-day operation of the Incident Management/Service Request management process.
• Record all End user transactions in Remedy ticketing tool.
• Responsible for handling tickets and capturing quality information by following ticket handling process as defined in Runbook
• Responsible for maintaining SLA/KPI‘s for self.
• Responsible for providing quality deliverables and enhancing customer satisfaction
• Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
• Contribution to knowledge management by updating/creating the knowledge articles
• Adherence to security and compliance requirements
• Adherence to communication etiquettes
• Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
• Contribute to and participate proactively in knowledge sharing sessions
• Contribute to Continuous Improvement and Innovation plans (CII)
• Analyst under Batch Process Monitoring shall monitor all the in-scope process/jobs.
• Notify SME’s/Shift Leads in case of any challenges in the process.
• Preparing handover of Batch Process Monitoring report and sharing it with the next shift members, at the end of each shift.
• Notify the lead immediately in case of complaints and escalations
• Participate in Shift Huddles on daily basis and discuss technical/Process updates.

Your Roles and Responsibilities:

Business Development is a critical aspect of our platform business.

1. Actively seeking out new sales opportunities through cold calling, networking, and social media.

2. Calling 65-70 leads every day

3. Setting up meetings with potential clients (parents)

4. Generating Trial Classes - Pitch Parents to take PlanetSpark Trial Classes

5. Negotiate/close deals and handle complaints or objections

6. Follow and achieve the department’s sales goals on a monthly, quarterly, and yearly basis (3L revenue per month)

7. “Go the extra mile” to drive sales

What are we looking for?

1. Proficiency in English

2. Thorough understanding of marketing and negotiating techniques

3. Fast learner and passion for sales

4. Self-motivated with a results-driven approach

5. Proven experience in sales or relevant roles is a plus

6. A friendly and energetic personality with a customer service focus

Criteria

1. Willing to work 5 days a week in a fast-paced startup

2. Ready to work from Office and join immediately.

Mission Statement

1. In your training of 1st month, we shall actively probe you through the process using Training Decks, Live Experiences, and Re-Training Programs that aim to give you an overall Learning experience along with your paid stipend along the journey.

2. We create career-oriented BDT in this 1 month whose skill becomes unmatched across the sector.

3. You are required to use the right sales strategy and accomplish 1 Lac of revenue in the training period, hence making a way to achieve a License to Sell (L-2-S)

4. You will be entitled to a training stipend of INR. 21428. In-office attendance of 90% is mandatory in 1month of training

5. Post 1L Revenue achievement, you will be entitled to the below CTC

India Shift – INR 6.6 LPA (4.23 LPA Fixed + 2.4 LPA Variable)

US/ Canada Shift - INR 7.10 LPA (4.8 Fixed + 2.3 LPA Variable)

Skill Required - Excellent Communication Experience Required - 00-1 year (fresher also welcome)

Minimum Education: Graduation

2018, 2019, 2020,2021,2022.