SQL server DB

Must have Strong SQL skills (queries, optimization, procedures, triggers), Hands-on experience with SQL, Automated through SQL.

Looking for candidates having 2+ years experience who has worked on large datasets with 1cr. datasets or more.

Handling the challenges and breaking.

Must have Advanced Excel skills

Should have 3+ years of relevant experience

Should have Reporting + dashboard creation experience

Should have Database development & maintenance experience

Must have Strong communication for client interactions

Should have Ability to work independently

Willingness to work from client locati

Printrove is India’s leading Print-on-Demand dropshipping platform, powering 12,000+ merchants with seamless integrations, fast fulfillment, and a vast product range. We exist to empower “Merchpreneurs” — artists, creators, entrepreneurs, and startups — to bring their brand ideas to life without worrying about operations. 

We are now looking for a Customer Success Executive who can own the merchant journey, solve problems with empathy, and ensure that every merchant scales confidently with Printrove.

Role Overview:

The Customer Success Executive will be the first line of interaction for our merchants, combining customer support excellence with proactive success ownership. You will ensure merchants feel supported, resolve operational queries quickly, and guide them towards using Printrove effectively to grow their business.

This role is critical as you’ll act as the bridge between our merchants and internal teams (operations, sales, product).

Key Responsibilities:

Customer Support (Reactive):

• Respond to merchant tickets and inquiries on Zoho Desk with empathy and accuracy.
• Troubleshoot operational issues such as orders, printing, shipping, or integrations.
• Escalate recurring or critical issues to the operations/product teams and ensure closure.

Customer Success (Proactive):

• Onboard new merchants smoothly — guide them through integrations, catalog access, and first sample orders.
• Nudge merchants towards success milestones (placing their first order, upgrading to Business Plan, scaling monthly orders).
• Track merchant health metrics (order frequency, repeat rates, quality issues) and follow up proactively.
• Collaborate with the Sales/KAM team to upsell or cross-sell relevant products and services.

Collaboration & Ownership:

• Document recurring issues, feedback, and feature requests into Zoho CRM/ClickUp.
• Partner with Operations to resolve root causes of quality or shipping complaints.
• Support Marketing in community campaigns, webinars, and engagement initiatives for merchants.
• Continuously improve knowledge base, playbooks, and SOPs to make merchant support more efficient.

What Success Looks Like

• Merchant queries are resolved quickly with minimal escalations.
• New merchants complete onboarding smoothly and place their first orders.
• Merchant retention improves — fewer churns, more merchants cross higher order volumes.
• Proactive merchant engagement (check-ins, nudges) leads to measurable increases in Business Plan upgrades or repeat orders.

What We’re Looking For

• 1–3 years of experience in Customer Support / Customer Success roles, ideally in SaaS, eCommerce, or D2C.
• Strong communication skills in English (Hindi/Tamil a plus).
• Empathy-driven — ability to listen, understand, and solve problems like a partner.
• Comfortable with tools like Zoho Desk, Zoho CRM, ClickUp, and Shopify/WooCommerce.
• Proactive, process-oriented, and thrives in a fast-paced startup environment.

Why Join Printrove?

• Be part of a movement of Merchpreneurs shaping India’s eCommerce ecosystem.
• Own impactful work — you’re not just answering queries, you’re driving merchant growth.
• Work with a team that values innovation, integrity, ownership, curiosity, empathy, and empowerment.
• Opportunity to grow into Key Account Management or Customer Success Manager roles as we scale.

Key Responsibilities:

Exchange Circular Compliance:

• Monitor, Analyze, and interpret circulars, notifications, and directives issued by exchanges (e.g., NSE, BSE) and regulatory bodies (e.g., SEBI).
• Assess the impact of new circulars on business processes and operational procedures.
• Coordinate with relevant departments (e.g., trading, operations, IT) to ensure timely implementation of applicable circular requirements.
• Maintain a circular tracker and ensure that actions taken are documented and auditable.
• Draft and update internal compliance manuals and SOPs based on circulars and regulatory changes.
• Communicate relevant regulatory changes across the organization in an accessible and actionable format.

Audit Management (Internal & External):

• Lead and coordinate periodic internal audits and regulatory/exchange inspections.
• Liaise with auditors (statutory, internal, SEBI, exchange-appointed) and ensure all required documentation and data are prepared and submitted.
• Address audit observations and implement corrective action plans in collaboration with other teams.
• Maintain audit logs, evidence, and historical audit records for regulatory reference and future inspections.
• Ensure closure of non-compliance issues raised during audits within stipulated timelines.
• Conduct periodic internal compliance checks to identify gaps and improve readiness for inspections.

Qualifications & Skills:

• Bachelor’s or Master’s degree in Law, Finance, Commerce, OR CA.
• 5-6 years of experience in compliance within a brokerage, stock exchange, or financial services environment.
• Strong understanding of SEBI regulations and exchange rules.
• Experience handling audits and regulatory inspections, including SEBI and exchange audits.
• Excellent document management, reporting, and analytical skills.
• Familiarity with compliance tracking tools and audit software is an advantage.
• Strong verbal and written communication skills to interface with regulators and auditors.

Preferred Certifications

• NISM Series certifications 

• Oversee the editing of all video content, ensuring it aligns with the creative vision and storytelling objectives.
• Manage the editing team, assigning projects, monitoring progress, and ensuring deadlines are met.
• Collaborate with Directors, Producers, and Motion Graphics Designers to create cohesive and engaging narratives.
• Maintain quality control on all output, ensuring that the final products meet the high standards expected by clients and stakeholders.
• Innovate and drive the adoption of new editing technologies and techniques to keep the agency at the forefront of the industry.

Responsibilities and Duties

Develop high-quality software design and architecture.

Achieve the timeline with quality delivery of assigned tasks.

Able to do technical analysis and code review.

Able to troubleshoot internal & production bugs.

Coordinate and support to project co-ordinator/project manager.

Development coding standards are achieved.

Work with internal teams to understand and analyse their needs and to ensure that proposed solution caters to same.

Adopt new technology in quick time.

Implement Unit tests and Functional tests to ascertain highest quality of deliverables.

Identify, prioritize and execute tasks in the software development life cycle.

Understand business needs and know how to implement needs in system to meet business needs.

Able to create the technical documents.

Able to leading team members and planning of team’s task.

Design, develop, modify, implement, and support software components anywhere in the software stack.

Work in close partnership with cross-functional teams and management.

Requirements

Having knowledge of ASP .Net / .net core, Web API, Micro Services, JavaScript, jQuery, Bootstrap, Flutter.

Having good Release management, Cloud Management & Data base management knowledge

Having fluency in Agile methodology

Having knowledge of Power BI / Tablue will be added advantage

Soft skills – Manager level skill

Critical thinker and creative mindset and the ability to approach a problem creatively.

Ability to provide in-depth evaluation and analysis of unique complex technological issues.

Job Description

• Understanding of product landscaping, product benchmarking, product feature prioritization and product development processes are a must in order to be able to create a roadmap and deliver on the same;
• Direct interaction with end customers, OEMs, Channel Partners and Sales Teams in order to understand the business needs and document the voice of the customer for new product features or offerings;
• Improving the product development planning process as and when required in order to boost the product portfolio of the company;
• Create consistent and continuous engagement through the product in order to ensure complete satisfaction;
• Grow customers internally and externally by identifying other areas where the company can add value in a scalable manner;
• Identify new customer needs, create product strategies around the new needs and build scalable product offerings;
• Be able to say “no” to certain feature requests and explain to the stakeholders and help them

understand the reason behind it;

• Create transparent, scalable and easy-to-understand prioritization processes so that the business scales;
• Ensure customers are engaged and develop key product features to measure customer engagement and success which can be monitored and tracked;
• Provide frequent progress reports, both casually and in written format;
• Document decisions, strategy implementation and outputs;
• Present methods and results to peers’ management and customers as necessary

Required qualifications:

We are looking for a smart, adaptable individual with a healthy mix of software product management experience, enterprise software products, product landscaping, great presentation/communication skills, and strong leadership/people management skills and the following qualifications:

• At least 5-6 years of continuous experience in product management at a software product company , IIT and NIT will be a special consideration
• Good understanding of B2B product development and its life cycle.
• Previous experience working in a team and leadership skills;
• Experience in setting targets and milestones and achieving them;
• A problem-solving attitude;
• Ability to communicate effectively and concisely, whether verbally, in writing, or through drawings, presentations and schematics;
• Knowledge of core engineering concepts that will allow road-mapping an enterprise technology product efficiently;
• Ability to innovate, outdo expectations and persevere to benefit the team as a whole;

Individuals who are creative, enterprising and attentive to detail will fit right in with our small, passionate team. We always run-on high energy and enthusiasm and are looking for that fire in the belly! We look forward to meeting you!