Founded in 2000, Ecosmos Solutions is a bootstrapped company based in Bangalore. It has 51-250 employees currently and works in the domain of Healthcare.
Job Description • Explain and help the customer how to set up the app and sell online platforms such as Facebook, WhatsApp etc… • Take care of all the customer service queries which includes- Resolves the problems by clarifying the customer's complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Answer calls professionally to provide information about the app, obtain details of complaints. • Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken. • Follow up to ensure that appropriate actions were taken on customers' requests. • Refer unresolved customer grievances or special requests to designated departments for further investigation. • Attracts potential customers by answering product and service questions; suggesting information about other products and services. • Need to create the standards and customer service guide and needs to analyse regularly, how it is performing and make changes if needed. Skills Required: • Minimum 3 years of experience in customer service • Good communications skills • Ability to listen and active problem solving skills • Good interpersonal skills • Ability to handle pressure. • Should be fluent in Hindi and English. (Knowing any south language is an advantage) • Ability to stay calm and reply to customer queries • Good Management Skills. • Able to manage multi tasks at a time • Should be a hard worker
• We are looking for graduates (Freshers can apply) from any stream with excellent communication and written skills who is extremely passionate about technology. • The Responsibilities would mainly involve troubleshooting, resolving technical issues, handling all tickets/live chats with good efficiency and participating in 24/7 rotating shifts • Good understanding of DNS & Networking Fundamentals, Top Level Domains, FTP, HTTP, HTTPS, SMTP, POP, Linux, windows, will be a plus
Monkvyasa Internet Pvt Ltd is a technology company, located in Edapally, Kochi. We are the brain behind the monkvyasa.com, a marketplace website for astrologer consultation. The website started in 2014 as incubatee in Startup Village, we selected as one of the top 5 emerging company from Kerala. Monkvyasa had successfully able to won the seed fund from TIE Kerala, Startup Village and KSIDC for best startup. We are working to organize the ancient astrology industry by using the power of technology. The person should handle the enquiries from the customers through phone and email, most of the customers from north India, should use Hindi as a primary language and English as second option. Also, the person has responsible for clients acquisition through phone calls and emails, the person must have good communication skill in Hindi and Malayalam for this work, have able to use English if necessary. Most of the works would happen through phone calls and emails. Please introspect whether you have these characteristics and mindset * Willing to take extra responsibility depends on the situations * Comfortable with work extra time work if required (sometime late night work) * Ready to work in startup ambience with minimum office facilities. * Open mind to learn & experiment new things in work. * Willing to stand with company in difficult situation to achieve the common vision * Open mind to accept own mistakes and willing to change with a positive mind.
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